My mom’s health declined recently and we needed to get her a hospital bed quickly. We found Medshopdirect online, found what we wanted and gave them a call. The person we spoke to was very knowledgeab... Mehr ansehen
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Das sagen Bewerter
Medshopdirect provided excellent, fast service. They were the first to respond to our request for a quote, offered a competitive price, followed up, and kept us well informed throughout the ordering p... Mehr ansehen
I enjoyed working with the representative. He answered all my concerns. Very informative concerning product of interest. Mattress arrived on time and was a perfect fit for my bed. Representative was... Mehr ansehen
I highly recommend Medshop Direct. They provided exceptional customer service that was above and beyond my expectations. Omar and Ivan enabled us to finally obtain a bed that met our needs. Omar clear... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Absolutely amazing experience from…
Absolutely amazing experience from start to finish. Reps reached out to me personally to confirm fitment and to notify me of shipment. Was received must faster than expected.
The personnel at medshopdirect are…
The personnel at medshopdirect are customer first in all areas. The delivery company was late in delivering the bed which was slightly concerning as the day was a Friday. Overall, the bed is one of the best and is working well for my husband with Parkinsons.
Excellent and rapid service!
Omar was great and eager to help me…
Omar was great and eager to help me with all my needs.
Wonderful for Parkinson’s patient, except controls hard to maneuver
Bed exactly as described except that the “1 touch” controls are not actually “one touch”. You have to keep your thumb on the button during the entire moving process - which for a Parkinson’s patient is pretty hard (with the tremors and decreased strength). But overall - the bed is wonderful. My husband slept for 5 solid hours without waking up the first night!!! I don’t have to pull him up and out of the bed anymore in the middle of the night, which saves my back. Ordering it online was simple, the company called to verify everything which was great, the delivery was quick and damage free. And the product is fairly easy to assemble - just extremely heavy - so have your strong adult children come over to put it together.
Quality Worth the Price
From the ease in ordering to the actual product quality, this mattress has met and exceeded my expectations. I am sleeping better and believe this justifies the price. I knew I made the right choice once I received an email introducing the customer service rep for my account.
I wish there were more stars in this…
I wish there were more stars in this review that I could give this company. The customer service was exemplary. We had some issues with some unforeseen challenges in delivery. But everyone provided excellent communication and support and we were able to get my dad in a much needed hospital bed. I would highly recommend med shop direct. Omar thank you again for all the caring and professionalism during a stressful time.
Good communications
Good communications. Fast and honest service. A five star experience.
Everything was great
Everything was great. The person who I talked to in order to get the right Bariatric mattress. The quickness of the delivery. The best of all is the quality of the mattress. This mattress easily holds my weight unlike other mattress. I could not believe that I could buy a quality Bariatric mattress for $300 plus dollars. THANK YOU VERY VERY MUCH, Medshop Direct.

Antwort von Medshopdirect
Omar was very knowledgeable
Omar was very knowledgeable, friendly and very attentive to my needs.
Follow-up and communications
Made every attempt to make sure expectations were met. Follow ups and communications were great. Shipping was a challenge, and company made every effort to resolve any shipping challenges.

Antwort von Medshopdirect
Old fashion customer service!
Omar was extremely helpful finding replacement parts for me. Old fashion customer service!

Antwort von Medshopdirect
Great experience from start to finish!
Great experience from order placement through installation! I was kept informed as to the status the entire time, and everything happened exactly as scheduled. I really appreciated the ability to communicate with them through the process. Ivan was the best!!
Med shop Direct really stayed on top of…
Med shop Direct really stayed on top of our hospital bed order. We ran into some shipping challenges and they made every effort to meet the challenges. We were very pleased with the installation and follow up. Ivan communicated each day on the order and expectations. We are pleased with the product as well.
Great experience with them
Great experience with them. From ordering to delivery and installation we had excellent customer service. Highly recommend!
Awesome customer service
Awesome customer service! Quick to respond and remedy my issue. Will be happy to use this company again.

Antwort von Medshopdirect
I had a great experience with…
I had a great experience with Medshopdirect. The merchant is reliable and their customer service was excellent. Ivan assisted with my order and he was always prompt, professional, and very helpful.
Thank you Omar!
We are very pleased with our entire interaction with this company. The communication and assistance was professional, prompt and courteous. We had the pleasure of interacting with the owner as well who was very knowledgeable and attentive throughout.
Our order was for an extra wide, fully electric hospital bed that came with a mattress plus cover (and had a promotion for a free overbed table included!), all of which arrived as promised. And the price was lower than any others we found online. The delivery man was also polite, helpful and professional.
The bed has benefited our father/ husband in many ways, specifically by increasing his comfort, ability to sleep with less pain, and, in addition, by making it easier for the nurse to apply dressings etc, without uncomfortably straining her back.
Thank you for the all around excellent service and product which you provided.
Sincerely,
Maria G

Antwort von Medshopdirect

Antwort von Medshopdirect
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