Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
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With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Mehr ansehen
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representativ... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,2
Gut
169 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Technician was early and was able to…
Technician was early and was able to fix the issue quickly. He kept me informed of what was happening throughout .
24. Juni 2025
Agent was fine but no repair until…
Agent was fine but no repair until Wednesday. All ready out for over a week and no people available.
24. Juni 2025
If I have a roblem they are quick to…
If I have a roblem they are quick to help me solve it
16. Juni 2025
I would like to get the Fiber cuz this…
I would like to get the Fiber cuz this internet keeps lagging
16. Juni 2025
The guys were very friendly and…
The guys were very friendly and professional. Explained everything before they did any work. They made sure I was okay with what they were doing. They did a great job.
8. Mai 2025
The team did a nice installation and…
The team did a nice installation and took down an old dish and all works great!
5. Mai 2025
I love the internet from Mercury
I love the internet from Mercury. It has been awesome and so much faster than my last company!
28. April 2025
From Danielle from sales to Kenny who…
From Danielle from sales to Kenny who did the install, I’ve been very impressed with Mercury!! Danielle was very knowledgeable about your product and services. Kenny was extremely nice to work with and knew the equipment very well. You can leave your sign on our yard for weeks if that will increase your client base in our area. I’m singing the praises of your company to lots of people! Keep up the awesome job you’re doing! Thanks
14. April 2025
Bewertung ohne vorherige Einladung
They solve my issues in a very timely…
They solve my issues in a very timely manor. And are very friendly and can speak English which is very important to me.
4. April 2025
Definitely like it for the most part
Definitely like it for the most part, but tried to work with you and are old supplier to keep our land line and got a run around from both you and broadband on keeping it.
7. März 2025
Haven't had consistent phone service in…
Haven't had consistent phone service in the 15 months we've been with Mercury wireless. Multiple support tickets submitted. Two months ago called to cancel phone service and reduce the Internet plan. It did not happen. Called customer service again and they offered a $20 credit for what should've been $129 credit.
6. März 2025
Internet service isn’t as good as it…
Internet service isn’t as good as it was when I signed up for it. It keeps getting slower. Now you want to raise my monthly fee.
1. März 2025
PERSON ANSWERED IN A FRIENDLY AND EASY TO UNDERSTAND VOICE
WHEN I CALLED TO TALK TO A PERSON THE LADY THAT ANSWERED THE PHONE WAS EASY TO UNDERSTAND WHEN TALKING AND WAS QUITE HELPFUL
7. Februar 2025
Mercury broadband reliability, not really.
When I look at a site and it directs me to another link it won’t pull the other link up. Sometimes it just freezes up and won’t do anything. Last night I wanted to see a video on you tube and it said the connection to the internet was lost, then I tried to look at google and it wouldn’t pull up. I’m very aggravated and now my latest bill increased $10. Outrageous!
6. März 2025
It's great
It's great, I just wish you had tech super 24/7. Everytime our internet goes out it's after hours or weekends then we have to wait.
6. März 2025
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