Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Mehr ansehen
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Das sagen Bewerter
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
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With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Mehr ansehen
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representativ... Mehr ansehen
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Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,2
Gut
169 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great company
Great company, gets things done in a quick way. Lots of help when it doesn’t work.
23. April 2026
Bewertung ohne vorherige Einladung
Change is hard for me and the mercury…
Change is hard for me and the mercury staff that helped get me hooked up and running were great. It has saved me money over what I was paying for AT&T.
4. März 2026
I love our wifi
2. März 2026
Antwort von Mercury Fiber
Thank you for your kind words! We're thrilled to hear that you love our WiFi service. If you have any suggestions or need assistance, feel free to reach out. We appreciate your support!
Mercury Fiber
Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything was handled properly. It’s refreshing to work with a company that truly cares about its customers. Highly recommend!
22. Februar 2026
Antwort von Mercury Fiber
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with our customer service team, especially with Colin Loker. We pride ourselves on providing attentive support and truly appreciate your recommendation. If you need anything further, please don’t hesitate to reach out. We're here to help
Antwort von Mercury Fiber
Thank you for your kind words! We're glad to hear that you found her polite and prompt. We strive to provide excellent service and truly appreciate your feedback. If you have any further comments or need assistance, please don’t hesitate to reach out!
Terrible Drivers
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representative of the company, I’d avoid.
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
We're truly sorry to hear about your recent experience with our driver. This behavior is not reflective of our standards, and we take your feedback seriously. Please know that we will investigate this incident further to ensure it doesn’t happen again. Your safety and satisfaction are our top priorities, and we appreciate you bringing this to our attention. If you would like to discuss this matter further, please feel free to reach out to us directly 1-800-354-4519.
The customer service provided by John…
The customer service provided by John was outstanding. He addressed the problem I was having until there was a solution, and was exceptional to work with. I was completely satisfied with the help I received.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you so much for your kind words! We're thrilled to hear about your positive experience with John. Our team is dedicated to providing exceptional service, and it's wonderful to know that John was able to assist you effectively. We appreciate your feedback and look forward to serving you again in the future!
Avoid at all costs
2. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for your feedback, and we are sorry to hear about your experience. We strive to provide a reliable internet service and supportive customer service. Your concerns are important to us, and we would appreciate the opportunity to resolve these issues. Please reach out to our Care team at 1-800-354-4915 with your details so we can assist you more effectively.
Customer service will never call you…
Customer service will never call you back and they ignore emails as well. Not getting anywhere near the speeds was told we’d have.
6. Jänner 2026
Antwort von Mercury Fiber
We're truly sorry to hear about your experience and understand your frustration. It's unacceptable that you have not received timely responses from our Care team. We strive to resolve issues as quickly as possible, and we appreciate your feedback. Please contact the Care department at 1-800-354-4915 during our normal business hours, and we'll make it a priority to address your concerns directly. Thank you for bringing this to our attention.
App doesn't work most of the time
App doesn't work most of the time. I can't manage my families Internet usage. Intermittent outages and no after hours help
8. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for reaching out and sharing your concerns regarding the app and your internet service. We sincerely apologize for the inconvenience you've experienced with intermittent outages and the difficulties in managing your family's internet usage. We understand how important reliable connectivity is; we are actively working to resolve these issues. Your feedback is invaluable, and we will escalate your concerns to our technical team to ensure they receive immediate attention. In the meantime, we recommend checking our online support resources or community forums for potential solutions. If you need assistance outside of regular hours, please feel free to reach out through our support email, and someone will get back to you as soon as possible. Thank you for your patience, and we appreciate your understanding as we work to improve your experience.
Installation and help from tech
The tech who came to install was courteous, helpful and informational about what he was doing and how he was hooking it up. He made sure that my app was set up correctly and working. My TV's and computer are running faster with no buffering.
23. Dezember 2025
Antwort von Mercury Fiber
Thank you for your fantastic review! We're glad to hear that our technician provided courteous and helpful service while ensuring everything was set up correctly. It's great to know that your devices are running faster without any buffering! If you have any further questions or need assistance, feel free to reach out. Enjoy your improved internet experience!
Awesome experience
Awesome experience, Awesome Service, Awesome Signal, Perfect Job Thank You.
27. Dezember 2025
Antwort von Mercury Fiber
Thank you for the amazing feedback! We're thrilled to hear that you had an awesome experience with our service and signal. Your satisfaction is our priority, and we appreciate your kind words! If you need anything in the future, just let us know.
Cut off my service without warning.
I set up a new account with Mercury and received my first invoice. In 10 days I was issued a 2nd invoice for the following month. On the 2nd invoice they had added $5 because I had not yet set up autopay. I emailed them the next day which they never responded to. Less than 2 weeks later they cut off our service since we were 'past due'. I had not even had the service up 1 month, yet I'm past due for a 2nd invoice for January? This is absurd customer service. There was no warning, no 'your account is past due' email or courtesy text, nothing, just shut off the service. When I can get out of my account I will and never use this service again.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mercury Fiber
Thank you for reaching out to us. We sincerely apologize for the frustration you’ve experienced with your account and service. Your feedback is invaluable, and we appreciate how disconcerting it must have been to have your service cut off regarding your account's past due status. At Mercury, we strive to provide timely communication and support to our customers, and we assure you that your experience does not reflect the standard we aim to uphold. To assist you further, we will investigate your account and clarify the billing issues you've encountered. Please reach out to our Care team directly at 1-800-354-4915, and we will prioritize resolving this matter promptly.Once again, we apologize for the inconveniences you’ve faced, and we appreciate your patience as we work to improve your experience with us.
Service and connection is on point
Service and connection is on point. No problems like i had with tmobile.
19. Dezember 2025
Antwort von Mercury Fiber
Thank you for your feedback! We're delighted to hear that you're experiencing reliable service and a strong connection. It's always our goal to provide a hassle-free experience, and we're glad we're meeting your expectations. If you ever need assistance or have questions, don’t hesitate to reach out!
My installer was very professional and…
My installer was very professional and nice!
16. Oktober 2025
Antwort von Mercury Fiber
Thank you for your wonderful 5-star review! We're thrilled to hear that your installer was professional and nice. Your satisfaction is important to us, and we appreciate your feedback. If you need any further assistance, feel free to reach out!
Great customer service
Great customer service, respectful and knowledgeable technician
21. November 2025
Antwort von Mercury Fiber
Thank you for your fantastic 5-star review! We’re delighted to hear that you received great customer service from our respectful and knowledgeable technician. Your satisfaction is our priority, and we appreciate your kind words. If you need any further assistance, please feel free to reach out!
I’ve had them for years and I’ve been…
I’ve had them for years and I’ve been mostly satisfied. Of course I wish I could get faster speeds but I’m out in the boondocks so I’m thankful to be able to get reliable service at all. Let me be clear my service isn’t super slow but I’d say just average, but the service has been excellent anytime I’ve needed to call.
29. Oktober 2025
Antwort von Mercury Fiber
Thank you for your 4-star review and for being a loyal customer for years! We're glad to hear that you've been mostly satisfied with our service and appreciate your understanding of the limitations due to your location. We're always striving to improve and explore ways to enhance our speeds. It's great to know our customer service has been excellent when you've needed assistance. If there's anything else we can do to support you, please feel free to reach out.
Mercury gives us the access we need for…
Mercury gives us the access we need for our modest Internet access requirements. A little Netflix, Rumble and YouTube streaming along with browser access.
29. Oktober 2025
Antwort von Mercury Fiber
Thank you for your wonderful 5-star review! We're delighted to hear that Mercury meets your internet needs for streaming and browsing. We appreciate your support and are committed to providing you with reliable service. If you ever have any questions or need assistance, feel free to reach out!
Antwort von Mercury Fiber
Thank you for your wonderful feedback! We're thrilled to hear that you're satisfied with both our product and customer service. If there's anything else we can do to enhance your experience, please don't hesitate to let us know
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