Mercury Fiber. Their customer service was excellent, and the team was very helpful and responsive. A special thanks to Colin Loker in management for taking the time to assist and make sure everything... Mehr ansehen
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Das sagen Bewerter
Customer service was excellent from start to finish. Installation day was coming up and communication was excellent. Installer was on time, courteous, respectful to my home & property and couldn’t be... Mehr ansehen
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With other internet services their service was slow & unpredictable. Especially when we have a house full of grandchildren with phones, games, iPads, etc. We had 20 people last July & everyone had ser... Mehr ansehen
2/25 – Driver came off the highway, cut me off aggressively, undertook, and slammed on the brakes because there wasn’t enough room ahead—apparently just to get in front of me. If this is representativ... Mehr ansehen
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Unternehmensdetails
Über Mercury Fiber
Vom Unternehmen geschrieben
From the Great Lakes shoreline to the heart of the Midwest, Mercury Fiber is connecting communities with ultra-fast, dependable fiber-optic internet that is built for today and ready for tomorrow. We believe reliable broadband is not just a luxury, it is a lifeline for work, education, healthcare, entertainment, and staying close to the people and things that matter most.
Our mission is to bring big-city speeds to small-town America, bridging the digital divide and opening new opportunities for the families, students, and businesses we serve. Whether you are a remote worker, a gamer, a streaming enthusiast, or a business owner relying on cloud-based tools, Mercury Fiber delivers the speed, stability, and customer care you deserve.
Where We Serve
We proudly offer service across Indiana, Kansas, Michigan, Ohio, and Missouri, focusing on small towns, rural neighborhoods, and growing suburban areas. From the welcoming main streets of communities like Knox, IN, to the lakeside charm of Marshall County, to neighborhoods surrounding our hometown of Topeka, KS, and across hardworking communities in Missouri and Ohio’s farm country, we are delivering next-generation fiber where it is needed most.
Why Choose Mercury Fiber
- No Data Caps - Stream, game, and work without limits, even with multiple devices online at once.
- Symmetrical Upload & Download Speeds - Perfect for video conferencing, large file transfers, and competitive gaming.
- Whole-Home Wi-Fi with Wi-Fi 6 - Strong, consistent coverage and advanced network security for every connected device.
- Local Customer Support - Friendly, knowledgeable team members based in the communities we serve.
- Free Standard Installation - Get connected quickly and professionally with no hidden setup fees.
Building Stronger Communities
Every Mercury Fiber installation is a step toward a stronger, more connected community. Our high-speed internet service helps:
- Students access online learning resources and virtual classrooms without buffering.
- Entrepreneurs grow their businesses, reach new markets, and serve customers efficiently.
- Families enjoy seamless streaming, gaming, and smart home connectivity.
- Rural and suburban economies thrive with modern digital infrastructure.
Ready for better internet? Start by checking availability, explore our current internet specials, and choose the plan that fits your needs, then we will handle the rest with fast, professional installation. Already a Mercury Fiber customer? Share your experience and help your neighbors discover the benefits of reliable, high-speed fiber internet.
Kontaktinformationen
Vereinigte Staaten
- (800) 354-4915
- support@mercuryfiber.com
- mercuryfiber.com
4,2
Gut
169 Bewertungen
Hat 91 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
We have had great coverage
We have had great coverage. In the times we do experience trouble, Mercury is quick to respond.
5. März 2025
Was no met at scheduled time
Was no met at scheduled time. Did not receive explanation for service issue and subsequently charged for a service call.
19. Februar 2025
as a business we have many day that we…
as a business we have many day that we can not dial long distance. We have scheduled a repair for three months and I get a text saying they will be here and it gets rescheduled. WE ARE STILL WAITING. I would give zero stars if that is a option.
3. März 2025
Even though you are a small company you…
Even though you are a small company you are always trying to improve.
2. März 2025
Internet capabilities vary.
When we first got the Internet last year, it was good. They said we were close to their tower & we had excellent coverage. Since then, we went from immediate connecting to 5-15 min. to get connected. We've had to call 4 or 5 times to fix connection problems. Not sure what happened.
2. Jänner 2025
Happy customer
Mercury responded to any requests made during the installation process. So far after about 9 months of service there have been hardly any temporary interruptions of service
1. März 2025
Service is 5 Star...
no loss of power, service responds promptly and billing is no problem. really good to have perfect company service...previously had different companies through the years and always problems. five star please remain 5 star. thank you.
1. März 2025
Very easy to communicate with and…
Very easy to communicate with and service has been excellent. Mercury Broadband has an excellent team assembled
28. Februar 2025
Great Customer Service
If I need to call the office for questions or support, the Mercury team is always very helpful and timely in addressing questions.
1. März 2025
Going to fiber
I thought there would be a noticeable difference going to fiber but the only difference has been the price.
When the fiber went down it took them a couple of days to fix.
They will only take auto pay directly for your bank account.
23. Juli 2024
Great people in all encounters - focused on client success.
People and their focus on client success
15. Februar 2025
The customer service rep
The customer service rep. was able to help me & answered all my questions. Would recomend Mercury Broadband to all I know.
25. Februar 2025
We’ve used mercury for over a year
We’ve used mercury for over a year. And 2 months ago upgraded to their fiber optic service. Super happy. Service is great, their tech and install guys are great. Couldn’t be happier
1. März 2025
Guardianship
I had a stroke last July. So, no one was here using the internet. i was in the hospital for 7 weeks then to a nursing facility for 2 months then off to 2 rehab centers. Most of that time I wasn't conscious and didn't have a phone. So even though my contract with Mercury was on a month to month basis I was charged over and over. I had a guardian during that time, it was her duty to act as my fiduciary. She did not do that. Mercury still charged me wrongly for those months , wrongly ignoring the fact that I had a monthly................contract that should have been canceled after month 1.
13. Juli 2024
We had it installed in March 2024 and…
We had it installed in March 2024 and before we had Fronteir and if anyone who lives in the country can relate it went out almost every week,with Mercury we so far only loose service once a month probably due to updating the systems, we stream and have devices that need WiFi and no lagging or delays, so except for the beginning of the month we really appreciate Mercury's service.
1. März 2025
That the system has been up and is…
That the system has been up and is reliable. As you probably know this was not the case early on about a year ago when it was terrible thanks for making it reliable now.
28. Februar 2025
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