I ordered several items, Nicotine base and VG etc £95.96 total. Owner gave me a royal mail tracking number but it just said they hadn't received it yet. I spoke to owner and he said he would resend th... Mehr ansehen
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Das sagen Bewerter
Placed an order which was never received. Attempted to contact them by email and received no response. The bank had to refund me as Mistervape just took the money and ignored me. As my first order and... Mehr ansehen
Delivery - Very good delivery time, delivered within 3 working days. Dispatched on time and tracking number given. Customer service - I didn't need to contact mister vape, everthing went through... Mehr ansehen
Unternehmen hat geantwortet
Had a bit of an issue with delivery & initial response to emails, but Jay in customer services has been a star - Evri lost my parcel, proof of which was attached in the email so it was not an excuse.... Mehr ansehen
Unternehmensdetails
- E-Zigaretten-Fachhandel
- auch in
- Batteriegroßhändler
- E-Zigaretten-Geschäft
- Fachhandel für Batterien
- Tabak-Exporteur
- Tabakladen
Vom Unternehmen geschrieben
MisterVape.co.uk is a leading online retailer of vaping products in the UK. We offer a wide range of e-cigarettes, e-liquids, and vaping accessories from top brands at competitive prices. We also have a team of experienced vapers who are available to answer any questions you may have about vaping. We are committed to providing our customers with the best possible shopping experience. We offer free shipping on orders over £30, and we have a 30-day money-back satisfaction guarantee. We also offer a loyalty program that rewards our customers for their repeat business. We are proud to be a member of the Vaping Industry Association, and we are committed to responsible vaping. We only sell products that meet the highest safety standards, and we offer educational resources to help our customers vape safely and responsibly. If you are looking for a reliable and trustworthy source for vaping products, then MisterVape.co.uk is the place for you. We offer a wide range of products at competitive prices, and we are committed to providing our customers with the best possible shopping experience.
Kontaktinformationen
234-236 Holme Lane, S6 4JZ, Sheffield, Vereinigtes Königreich
- support@mistervape.co.uk
- mistervape.co.uk
4,1
Gut
703 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 15 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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Das haben sich andere Leute angesehen
They didn't send items-nicotine
They didnt send items-nicotine, and didn't refund. Reported to police for fraud
4. April 2026
Bewertung ohne vorherige Einladung
Ordered vapes
Ordered vapes. They never came amd still waiting over a month for refund after being promised one. Opened a claim through my bank to get refund. Terrible company do not buy from
10. April 2026
Bewertung ohne vorherige Einladung
Excellent service vice
Website is very well laid out. Smooth and seamless transaction. Quality of the product is exemplary.
Keep up the good work guys.
5. Mai 2026
Getting ignored after requesting refund
Ordered a shipment totaling to £123 om March 3. and it has still not arrived. After contacting support on April 10. and later requesting a refund, i have been ignored on email. Last message i got was 19 days ago, even after sending 2 messages since then.
4. Mai 2026
Bewertung ohne vorherige Einladung
Edit: Website unreachable and no replies to mails.
Did order, confirmation mail received, after that: silence. Website unreachable. Seems like I am scammed.
EDIT: after this message, customer service reached out to me, still waiting but it's a start!
21. März 2026
Bewertung ohne vorherige Einladung
First class service
First class service, ordered 2nd April delivered 3rd, purchased 72mg freebase (2nd 500ml bottle). Started vaping first batch and no different to more expensive nicotine I have purchased in the passed.
Using 5ml in 120ml bottle to give roughly 3ml nicotine, 30/70 with 8ml RY4 and 1ml cream.
2. April 2026
Absolutely Brilliant
Absolutely Brilliant. Super fast delivery and all is perfect in packing.
24. März 2026
Fast delivery of an excellent product.
9. März 2026
10 weeks of sheer frustration
Ordered an e-cig at £39.99 early January. A week later, nothing arrived. Jay (customer service) did his absolute best to defend his company and even the delivery company (Evri) and other than one gap of non-replying for a few days, he was always in touch with me. But yeah. It was rarely helpful and mainly excusing shocking customer service on the part of the company.
11 days after ordering I’m told the item has been found after a damaged label issue. Couple of days later I receive some coils worth £10. Not the £39.99 e-cig. The coils are addressed to someone else completely. I contact Jay and it’s agreed that I send those coils back to them and they’ll refund me for the e-cig that has mysteriously disappeared.
They got their coils back within 48 hours. On January 28th. Sadly, it has taken until TODAY (March 3rd) for me to receive my £39.99 refund. Over 30 days to wait for a refund. Never known anything like it.
Jay blamed Opayo/Sage. Nothing seems to be the fault of Mister Vape.
Again, regardless of the lack of help and clarity, I commend Jay for his communication and absolute loyalty to his company. You’d want him in the trenches. Sadly, I don’t think it’s the best way to treat customers. I am stunned they didn’t offer to send me another of the item I ordered. Not once was that an option. Perhaps they had no more in stock. Hey ho. You live and you learn.
I will never use Mister Vape again. Be very careful guys.
3. März 2026
Bewertung ohne vorherige Einladung
This is not my first order with…
This is not my first order with mistsrvape. I've had really good service from mister vape for over a year now.
I don't usually leave any feedback, but on this occasion I thought I would do. Especially as they went out of there way to actually locate a specific vape glass I needed.
They contacted the manufacturer who was able to provide me the glass I needed for my old vape kit that I thought I would have to throw away.
The item was delivered very quickly, support was fantastic while sorting this out for me.
I can't say a bad word about mister vape.
Will always continue to buy from them.
12. Februar 2026
BAD SERVICE
I ordered 4 things on Christmas day, two items can one January 6 th and then one of January 7 th Jay tells me thats he would keep a eye out on my third parcel, messaged must be about ten time about the third parcel and getting no response, checked my bank statement had no refund. I find it very annoying in this day and age just a response tell you what going off
7. Jänner 2026
Bewertung ohne vorherige Einladung
Quality work
Quality work, received very quickly. Have bought numerous times from mistervape. Pleasure.
2. Jänner 2026
Quick delivery and well packaged
Quick delivery and well packaged. Super high quality product, very good service overall.
Arrived within 48 hours, much quicker then i had expected it to arrive.
Came in very discreet packaging, so happy with my order.
2. Jänner 2026
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