No idea how this company gets 4.5 stars. The claims process is rediculous. This gives you an idea of what I’ve been asked for: Proof of travel/proof of purchase/evidence phone usage/original box with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been with MPID for quite a few years, the reason I haven't changed? 1) Their prices are excellent 2) Their customer service is always excellent 3) They usually reply to an email either ne... Mehr ansehen
Unternehmen hat geantwortet
Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Mehr ansehen
Unternehmen hat geantwortet
Been with these guys for years and never had an issue. Thankfully I have never had to claim, however, when updating the policy to a new phone etc, they’re super efficient and friendly whilst doing so.... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Vom Unternehmen geschrieben
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Kontaktinformationen
Vereinigtes Königreich
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Hervorragend
959 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Mobile Phone Insurance Direct
Hi Rhian,
Thanks for the lovely feedback. We’re glad you found everything easy to use and were happy with the price of your cover.
We really appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Yes to purchase
6. September 2026
Antwort von Mobile Phone Insurance Direct
Hi Christina,
Thank you for your review and for choosing MPID for your cover.
We appreciate your feedback and hope you continue to have a positive experience with us.
Kind regards,
The MPID Customer Service Team
Cancelled the renewal and was ignored
Cancelled the renewal and they ignored it and renewed anyway at a higher cost
Can manage everything but cancellation of renewal online and then when you need to be contact they ignore email requests and calls ring out
Avoid
6. September 2026
Antwort von Mobile Phone Insurance Direct
Hi Gemma,
Thank you for your feedback. We’re sorry for the frustration caused by the renewal.
Having reviewed this, we can see that you have since spoken with our team. The automatic renewal, which is applied as standard unless opted out of, has now been cancelled and a full refund of the renewal payment has been arranged.
We’re sorry that your experience led to this frustration and hope our conversation with you has helped clarify and resolve the matter.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Diane,
Thank you for your review. It’s great to hear you found arranging your policy straightforward, the price competitive and the renewal updates helpful.
We appreciate your continued custom and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
No problems
No problems. Disappointed I could not include my ipad on same insurance as mobile. It never leaves our house so house contents might cover it.
30. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Paul,
Thank you for your feedback. We’re glad everything went smoothly with your mobile phone cover, although we appreciate your disappointment at not being able to include your iPad on the same policy.
Thank you for sharing your experience and for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Neil,
Thanks for sharing your experience. We’re glad you found arranging your cover simple and felt it offered great value.
We appreciate you choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Rhydian,
Thanks for your review. It’s great to know arranging your cover was quick and hassle-free, with a price you were happy with too.
We appreciate you choosing MPID.
Kind regards,
The MPID Customer Service Team
Very slick
Very slick easy to use site.
No messing about
3. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mobile Phone Insurance Direct
Hi Martyn,
Thanks for the great feedback. It’s brilliant to hear you found the website slick, straightforward and easy to use, with no unnecessary fuss.
We appreciate you choosing MPID.
Kind regards,
The MPID Customer Service Team
Arranged with ease
Arranged with ease. Quick to get through when had to ring and efficient to deal with query.
27. August 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thanks for sharing your experience. It’s good to know arranging your cover was straightforward and that when you needed to call, you were able to get through quickly and have your query dealt with efficiently.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Sneaky Renewal With No Price Indicator
Policy auto renewed and policy details sent; but absolutely no mention of the price it’ll cost.
Has it gone up drastically?
Quite sneaky.
3. September 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
We understand why you’d want the renewal price to be clear, particularly before your new period of cover begins.
We’re sorry this wasn’t apparent from the information you received. Please contact our customer service team and we can confirm your renewal premium and answer any questions you have about your policy.
Kind regards,
The MPID Customer Service Team
Easy to follow and take out.
24. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Hilary,
Thanks for leaving us a review. We’re glad you found everything clear and easy to follow when arranging your cover.
We appreciate your feedback.
Kind regards,
The MPID Customer Service Team
Have only just started using the phone…
Have only just started using the phone insurance. Very easy process to register my phone. The price is very reasonable for the phone insurance. Haven't had to use their services
22. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Gwen,
Thanks for sharing your first impressions. It’s lovely to hear that registering your phone was straightforward and that you found the price reasonable.
We appreciate you choosing MPID for your cover.
Kind regards,
The MPID Customer Service Team
Great Price
Really easy to set up mobile phone insurance but when I came to add my smart watch it didn't list my Garmin Lily 2 and there was no way of adding it or asking questions. Great price though.
28. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Angela,
Thanks for taking the time to share this with us. It’s good to hear you found setting up your mobile phone insurance straightforward and were happy with the price.
We appreciate your feedback about not being able to find your Garmin Lily 2 or easily ask for assistance when adding it, and we’ll take this on board.
Kind regards,
The MPID Customer Service Team
Good efficient service easy to set up
28. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Mr Williams,
Thanks for your feedback. We’re glad everything was easy to set up and that you found the service efficient throughout.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Easy quick and good value
I used a compare site to get quotes and Mobile Phone Insurance Direct offer the cheapest quote. On their own site the process was quick and simple to complete.
27. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Mrs Lovell,
Thank you for choosing us after comparing your options. It’s great to hear our price stood out and that completing your cover directly with us was quick and simple.
We appreciate you taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
I have had to resend a photo of my…
I have had to resend a photo of my email number a few times even though to me the picture is clear to me it gets rejected and therefore my phone is uninsured. It also takes the company quite a few days to review the picture.
19. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Helen,
Thank you for sharing your experience. We’re sorry to hear you’ve had to submit your verification photo several times and appreciate how frustrating this can be when the image appears clear to you.
We also understand your concerns around the time taken to review each submission. If you’re still having difficulty completing the verification, please get in touch with our customer service team so we can look into what is causing the photo to be rejected and help you with the next steps.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi there,
Thanks for sharing your experience. It’s good to hear that getting a quote and arranging your cover was an easy process.
We appreciate you choosing MPID and taking the time to leave us your feedback.
Kind regards,
The MPID Customer Service Team
Quick and efficient .Good price .
24. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Katherine,
Thank you for your review. It’s great to hear you found the process quick and efficient, as well as being happy with the price.
We appreciate you taking the time to share your experience with us.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Vijay,
Thank you for your feedback. We’re pleased our team could assist with your renewal promptly and that you found the support helpful.
We appreciate you continuing your cover with MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good customer service
14. August 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. We’re delighted you had a positive experience with our customer service team.
Your kind words are appreciated, and we’ll continue working hard to provide the same level of support whenever you need us.
Kind regards,
The MPID Customer Service Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.