No idea how this company gets 4.5 stars. The claims process is rediculous. This gives you an idea of what I’ve been asked for: Proof of travel/proof of purchase/evidence phone usage/original box with... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Have been with MPID for quite a few years, the reason I haven't changed? 1) Their prices are excellent 2) Their customer service is always excellent 3) They usually reply to an email either ne... Mehr ansehen
Unternehmen hat geantwortet
I needed to update my insurance for my new phone, I sent off proof of purchase , and the phones IMEI number. Then they sent me a link to pay the difference within 10 minutes I got my new policy, the w... Mehr ansehen
Great company for peace of mind. I live in London and I bought a new Google Pixel 10 and I fear my new phone being stolen, and I want the reassurance that I am insured for theft, damage etc. For ab... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Mobile Phone Insurance Direct, we make protecting your phone simple, affordable, and hassle-free. With a 14-day money-back guarantee, unlimited claims, and a UK-based claims team, we’re proud to offer mobile phone insurance that puts you first. We know how frustrating insurance can sometimes be, which is why our policies are built around fair pricing, fast resolutions, and excellent customer service. We have no minimum contract, so you can cancel anytime. Our repairs come with a 12-month warranty, and cover starts instantly for accidental damage, theft, and loss. The claims process is straightforward, with no unnecessary delays. That’s why we’re rated Excellent by our customers and were recognised as the Best Mobile Phone Insurance Provider by Forbes Advisor in 2021. Who We Are Founded in 2010, Mobile Phone Insurance Direct was created to offer a jargon-free, customer-first alternative to overpriced high-street insurance. Backed by over 50 years of industry experience, we’ve cut out the middleman to bring you comprehensive mobile phone insurance at a fair price. Whether you need cover for an iPhone, Samsung, or refurbished device, we have a plan to suit you. Our quick online quote tool provides your price in seconds, and our dedicated UK-based team is always on hand to help. With Mobile Phone Insurance Direct, you’re in safe hands. Get your quote in under 20 seconds and protect your phone today!
Insurance made simple
Vom Unternehmen geschrieben
- Affordable, reliable phone cover
- Since 2010, we’ve provided straightforward mobile phone insurance with no jargon and no middlemen. Our customers enjoy instant protection, unlimited claims, and a friendly UK‑based support team.
- Why our customers trust us
- Great value, excellent service - Our policies include accidental damage, theft, and loss cover, all at budget‑friendly prices. With a simple claims process and thousands of positive reviews, we’re proud to be rated Excellent for customer service.
- Over 50 years of combined expertise
- We know phones inside out - Backed by decades of telecom and insurance experience, we specialise in affordable, comprehensive phone insurance that puts customers first.
Our money‑back promise
14‑day money‑back guarantee
If your policy isn’t right for you, you can cancel within 14 days of purchase for a full refund. No hassle, just a simple guarantee.
Kontaktinformationen
Vereinigtes Königreich
- 01702 568070
- support@mobilephoneinsurancedirect.com
- mobilephoneinsurancedirect.com
Get money off insurance with MPID
4,5
Hervorragend
961 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von Mobile Phone Insurance Direct
Hi Vijay,
Thank you for your feedback. We’re pleased our team could assist with your renewal promptly and that you found the support helpful.
We appreciate you continuing your cover with MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Good customer service
14. August 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your feedback. We’re delighted you had a positive experience with our customer service team.
Your kind words are appreciated, and we’ll continue working hard to provide the same level of support whenever you need us.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Debbie,
Thanks for your feedback. We’re pleased to hear setting up your Direct Debit was easy and hassle-free.
We appreciate you choosing MPID and hope everything continues to run just as smoothly.
Kind regards,
The MPID Customer Service Team
Excellent communication.
15. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Andrea,
Thank you for your lovely feedback. Clear communication makes such a difference, so we’re delighted to hear this stood out during your experience with us.
We really appreciate you taking the time to leave a review.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you’ve been happy with the service you received.
Your feedback is much appreciated, and thank you for choosing MPID.
Kind regards,
The MPID Customer Service Team
Simple processes
20. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Colin,
Thanks for your feedback. We’re glad you found our processes simple and straightforward.
We appreciate you choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
The company acts very swift on claims
The company acts very swift on claims. I didn't expect my phone to be back so quick. Excellent service 👏🏽
20. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Siyabonga,
Thank you for sharing your claims experience. It’s fantastic to hear your phone was returned much sooner than you expected and that you were impressed with the service you received.
Your feedback will mean a lot to the team involved in getting your phone back to you so quickly.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Richard,
Thanks for your review. It’s great to hear getting your cover set up was quick and easy, and that you’re happy with the monthly price.
We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Ron,
Thank you for your feedback. We’re pleased you found the online process easy to complete and were happy with the price of your cover.
Thanks for choosing MPID and taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Danuta,
Thank you for the brilliant feedback! We’re delighted you’ve had such a positive experience with our customer service team.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great service always reply promptly…
Great service always reply promptly competitive prices
14. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Marianne,
Thank you for your kind feedback. It’s lovely to hear you’ve been happy with the service, particularly the prompt responses from our team and our competitive pricing.
We really appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi there,
Thanks for the great feedback! We’re glad everything was easy and that you had a positive experience with our service.
We appreciate you taking the time to leave us a review.
Kind regards,
The MPID Customer Service Team
Great policy …
Easy to fill in form and quick insurance documents very happy with the price
13. August 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for your review. We’re glad you found the application easy to complete and received your insurance documents quickly.
It’s also lovely to hear you’re happy with the price. We appreciate you choosing MPID and sharing your experience.
Kind regards,
The MPID Customer Service Team
Bad explanation as to why my picture…
Bad explanation as to why my picture for my phone insurance was rejected, multiple times told that the phone was damaged when there’s 0 damage at all
13. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Waddy,
Thank you for your feedback. We’re sorry to hear how frustrating the verification process has been, particularly after submitting your photos multiple times without feeling you received a clear explanation for why they were rejected.
We’d be happy to look into this further and clarify exactly what is required to complete the verification. Please contact our customer service team so we can review this with you directly and help get things resolved.
Kind regards,
The MPID Customer Service Team
Easy to renew for continued peace of…
Easy to renew for continued peace of mind should anything happen!!
4. August 2026
Antwort von Mobile Phone Insurance Direct
Hi there,
Thank you for renewing with us. We’re glad the process was easy and that having your cover in place gives you continued peace of mind.
We appreciate your ongoing custom and your feedback.
Kind regards,
The MPID Customer Service Team
Process was extremely quick and easy to…
Process was extremely quick and easy to complete from start to finish.
12. August 2026
Antwort von Mobile Phone Insurance Direct
Hi Lauren,
Thank you for your lovely review. It’s fantastic to hear the whole process was quick and easy for you from start to finish.
We appreciate you choosing MPID and taking the time to share your experience.
Kind regards,
The MPID Customer Service Team
Great value insurance
Great value insurance! Documentation is also very clear and so terms of cover are easy to understand.
2. August 2026
Antwort von Mobile Phone Insurance Direct
Hi KS,
Thank you for your feedback. We’re delighted you’ve found the cover to be great value and, just as importantly, the documentation clear and easy to understand.
We appreciate you taking the time to share your experience and for choosing MPID.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Susan,
Thank you for your feedback. It’s great to hear you found everything easy and efficient.
We appreciate you choosing MPID and taking a moment to leave us a review.
Kind regards,
The MPID Customer Service Team
Antwort von Mobile Phone Insurance Direct
Hi Mr Barker,
Thank you for your review. We’re glad to hear your renewal was easy to complete and that having your cover in place gives you peace of mind.
We appreciate you continuing to choose MPID.
Kind regards,
The MPID Customer Service Team
Great work susan
Susan was very helpful in dealing with new quote for a new device
6. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mobile Phone Insurance Direct
Hi Blake,
Thank you for your lovely feedback about Susan. We're delighted to hear she was so helpful in arranging a quote for your new device.
We'll be sure to pass your kind comments on to Susan – she'll really appreciate the recognition.
Kind regards,
The MPID Customer Service Team
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