Fast response to inquiries with in a hour before sale purchase of the Golden Buzzaround XLS HD. Received in 4 days with complete communication along the way with calls and tracking numbers. Follow up... Mehr ansehen
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Das sagen Bewerter
We were looking for a scooter that was a bit more heavy-duty that the one we had - which had also stopped working. We found that mobility direct had one that we'd seen online, so we stopped in. N... Mehr ansehen
Unternehmen hat geantwortet
Excellent service. When I placed the order the salesman ensured all the details of my order and answered all my questions. A second person called me back to verify the all the details. I received my s... Mehr ansehen
Unternehmen hat geantwortet
Purchased a Golden Buzzaround GB 120 for two cruises we had booked. This scooter preformed badly on the first cruise. Shut down twice, once away from the ship and once in the dining room. Also b... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Anbieter von Mobilitätsausrüstung
- Lieferant medizinischer Geräte
- Motorrollerhändler
- Motorroller-Reparaturwerkstatt
- Rollstuhl-Reparaturdienst
- Fachgeschäft für Rollstühle
Vom Unternehmen geschrieben
Mobility Scooters Direct is one the most popular and knowledgeable retailers for buying mobility aids including mobility scooters, electric wheelchairs, and power lift recliners. We sell medical-grade scooters by Pride Mobility, Baja Mobility, Golden, Afikim, and more. Mobility Scooters Direct AKA Mobility Direct is an A+ Nationally Accredited Medical Business with HQAA, with over 10 years in business. Mobility Direct is an active Florida state-licensed (AHCA) Durable Medical Equipment provider (DME). Mobility Direct is known for its smooth shopping experience with its non-commissioned sales representatives. Mobility Direct has an informational and educational YouTube channel displaying thousands of videos of product reviews, repairs, and much more. Mobility Direct's expertise is providing customers with the right product for their customer based upon your living conditions and criteria for your independent or assisted living needs.
Kontaktinformationen
1145 S Military Trail, 33442, Deerfield Beach, Vereinigte Staaten
- 8777217748
- help@mobilitydirect.com
- mobilityscootersdirect.com
4,3
Hervorragend
70 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Phone support was excellent
Phone support was excellent. Help me get the right product to fix our issue. Quick timely shipping excellent experience.
2. März 2026
Bewertung ohne vorherige Einladung
I order a mobile scooter from MSD about…
I order a mobile scooter from MSD about 2,years ago, it was a pleasure dealing with MSD, I needed a cover for scooter, they told me what I needed, I order it
Thanks MSD
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Really appreciate you coming back to us! Glad your original scooter worked out and that we were able to point you in the right direction for the cover. That’s exactly what we’re here for. Thanks again for your continued support!
We had a great experience
We had a great experience. They follow up and answer all questions. Highly reccommend.
4. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Really appreciate this! Glad everything went smoothly and all your questions were handled. We take pride in staying on top of communication and follow-up. Thanks again for the recommendation!
Excellent service
Excellent service. When I placed the order the salesman ensured all the details of my order and answered all my questions. A second person called me back to verify the all the details. I received my scooter 5 days later and there was no damage to the box. The scooter is packaged very well and was easy to assemble. Three days after I received the scooter a person called to make sure everything was alright.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you so much for the detailed feedback! We’re glad to hear our team took the time to make sure everything was accurate before your order was placed and verified again afterward. That extra step is something we take seriously to avoid any issues.
Great to hear your scooter arrived quickly, well-packaged, and easy to assemble. We also believe the experience shouldn’t end at delivery, so we’re happy our follow-up call helped ensure everything was running smoothly.
We truly appreciate your support and are always here if you need anything!
Fast response to inquiries with in a…
Fast response to inquiries with in a hour before sale purchase of the Golden Buzzaround XLS HD. Received in 4 days with complete communication along the way with calls and tracking numbers. Follow up call asking about battery charging over night and receiving with no damage. Would recommend Mobility Direct for your scooter purchase. Tons of videos on YouTube about every brand and specs for all products they sell very informative and helpful in making a good decision in my purchase. A+ customer service. Highly recommended.
3. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you so much for the detailed feedback! We’re glad to hear our team was able to respond quickly and guide you through your purchase of the Golden Buzzaround XLS HD. Communication is a big priority for us, so it’s great to know everything from tracking to follow-up calls met your expectations.
We also put a lot of effort into our YouTube videos to help customers make informed decisions, so we really appreciate you pointing that out. Thank you again for your recommendation and for trusting Mobility Direct. We’re always here if you need anything!
I very much like the quick response to…
I very much like the quick response to emails and chats
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for your feedback!
We’re glad to hear that you’ve had a positive experience with our team and that our quick responses through email and chat have been helpful. Providing timely support and clear communication is something we take seriously, and it’s great to know it made a difference for you.
Thank you for choosing Mobility Direct — we’re always here if you need assistance in the future.
My scooter was delivered in perfect…
My scooter was delivered in perfect condition there no problems with it very happy with it thank you.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for your review!
We're very happy to hear that your scooter arrived in perfect condition and that you're enjoying it. Our team works hard to ensure every order is carefully handled and delivered safely, so it’s great to know everything arrived just as it should.
Thank you again for choosing Mobility Direct. If you ever need assistance or have any questions in the future, our team is always here to help.
— The Mobility Direct Team
Needed a new scooter
We were looking for a scooter that was a bit more heavy-duty that the one we had - which had also stopped working.
We found that mobility direct had one that we'd seen online, so we stopped in. Not only was the young lady there super helpful on our purchase, she took in our old scooter and got it fixed under our warranty - which we hadn't been able to do on our own.
We don't live in southern Florida, but if you do and you need a mobility scooter, then you need Mobility Scooters Direct. No question about it.
19. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for the great review and for sharing your experience.
We’re glad you stopped by and that our team was able to help you find a more heavy-duty scooter that fits your needs. It’s also great to hear that we were able to assist with getting your previous scooter repaired under warranty. Sometimes navigating warranty service can be frustrating, so we’re always happy to help customers through that process.
We’ll be sure to pass along your kind words to our team member who assisted you — providing helpful, knowledgeable service is something we take a lot of pride in.
Even though you’re not local to South Florida, we truly appreciate the recommendation. Thank you again for choosing Mobility Direct, and please don’t hesitate to reach out if you ever need anything in the future.
— The Mobility Direct Team
I purchased a Pursuit 2 and a Jazzy Wheel Chair with Mobility Diect2025
I purchased a Pursuit 2 and a Jazzy wheelchair. First, the Company is a well run operation who handles all aspects of the purchase experience. Purchase, customer service, delivery and follow up are just a few of the outstanding services they provide. I truly have enjoyed the whole process. My husband is enjoying the freedom with these 2 devices. They are certainly reliable. Thank you Mobility Direct. Jean Waner
23. April 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for the kind words and for choosing Mobility Direct for both your Pursuit 2 scooter and Jazzy power wheelchair. We truly appreciate your support.
It’s wonderful to hear that your husband is enjoying the freedom that these mobility devices provide. That independence and reliability are exactly what these products are designed for, and we’re glad they’re making a positive difference.
Our team works hard to make the entire experience smooth—from purchase and delivery to customer service and follow-up—so it means a lot to hear that you enjoyed the whole process.
Thank you again for trusting Mobility Direct, and please don’t hesitate to reach out if you ever need assistance in the future.
— The Mobility Direct Team
Ordered a Golden Ally Pro Mobility…
Ordered a Golden Ally Pro Mobility Scooters Direct has great customer service. They kept updating every step of the way, from completing the ordering process to the shipping of the chair from the manufacturer. When the chair got stuck in transit, customer service representative quickly found the reason and kept me advised. After the first and second chair had to be returned due to being damaged. Finally received my chair and customer service call to follow up to see how I like my new wheelchair. I would recommend them to anyone that needs a mobility device.
30. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for sharing your experience and for your patience throughout the delivery process.
While it’s never ideal when shipping damage occurs, we’re glad our team was able to stay on top of the situation, keep you informed, and work with the manufacturer to ensure you ultimately received your Golden Ally Pro in proper condition. Our goal is always to make sure every customer ends up with a product they can rely on.
We’re also happy to hear that our follow-up call helped ensure everything was working well for you once your chair arrived. Staying connected with our customers even after delivery is something we take pride in.
Thank you again for choosing Mobility Direct, and we truly appreciate your recommendation. If you ever need assistance in the future, our team is always here to help.
— The Mobility Direct Team
Jazzy Ultralite chair
I purchased the Jazzy Ultralite chair in October, 2025. I had searched You Tube and other mobility device sites for an electric wheelchair. I have used a four wheel scooter for about 10 years. That worked well for me, but I wanted a way to be mobile with a smaller footprint and easier to transport in my cars. I selected the Jazzy chair after trying out several different chairs at local mobility stores. I found the Jazzy ultralight to meet my needs the best. I purchased it from Mobility Scooters Direct. It shipped quickly, and the set-up was easy.
I practiced using it around the house for a while to get used to maneuvering it around. We have taken it on a couple of trips in our car, and it is easy for my wife to lift it in and out. We recently went on a cruise. We flew to the city where the cruise ship sailed from. It was very easy to gate check the chair and have it there from us upon landing. The chair works great in crowded airport terminals. The security check was easy, and I did not have to get out of the chair to be passed through the checkpoint.
The chair has plenty of power reserve for my use. I have never run out of power even with the smaller battery (which you have to have to be able to use airplane transport). I recharge it when it gets a couple of light dots down on the charge meter.
I still use my scooter at large stores like Costco, since I can put a few small things in the basket.
Mobility Direct has been very helpful for me to get Information (especially their YouTube videos). Their pricing is also very good.
All in all, I am very pleased with this product.
18. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you so much for taking the time to share such a detailed review of your experience. We truly appreciate it.
We’re glad to hear that the Jazzy Ultra Light has been a great fit for your needs and that it has made traveling easier for you. Many customers look for a mobility solution that is compact, lightweight, and easy to transport, so it’s great to hear that it performed well for you at home, in airports, and even on your cruise.
Traveling with a power chair—especially through airports—can sometimes feel intimidating at first, so we're happy to hear the process went smoothly and that the chair handled crowded terminals with ease.
It also means a lot to hear that our YouTube videos helped you during your research process. We work hard to create helpful content so customers can make informed decisions before purchasing.
Thank you again for choosing Mobility Direct. If you ever need assistance, have questions, or need support in the future, our team is always here to help.
Safe travels and enjoy your continued mobility!
— The Mobility Direct Team
For some u known reason to myself…
For some u known reason to myself everytime i try to access the website i cannot as for some reason it comes up that i have been blocked by them
11. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Hello we feel that this must be an error on your network administrator. Our website is used World wide every day. We are an excellent resource for mobility scooters, power wheelchairs and more.
I'm not sure who likes this Mobility…
I'm not sure who likes this Mobility Scooter more, Me or my 2 Dogs!! Before getting the Golden GB120 I could only walk my dogs a block and back before my legs would turn to rubber. Now I can walk them miles if I want to and both dogs are loving the outdoor exercise. I haven't done much else on the scooter yet but plan on getting out more. Mobility Direct was easy to work with and very helpful in helping me choose my new Ride! :o)
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
This is exactly the kind of story that makes what we do so rewarding—thank you for sharing it.
We love hearing how your Golden GB120 is helping you stay active and enjoy longer outings with your dogs. Getting back outside and doing more of what you love is what mobility should be about, and it’s great to know your new scooter is making that possible.
We’re also glad to hear our team was helpful in guiding you to the right choice. If you ever have questions, want tips, or are ready to explore more ways to use your scooter, we’re always here to help.
Enjoy the rides—and give those dogs an extra walk for us!
— Mobility Direct 🐾
Purchased a Golden Buzzaround GB 120…
Purchased a Golden Buzzaround GB 120 for two cruises we had booked.
This scooter preformed badly on the first cruise. Shut down twice, once away from the ship and once in the dining room. Also batteries drains rapidly on more than a few times on the cruise.
Upon returning I informed Mobility Direct and tried to return the scooter before embarking on our second cruise
After many unreturned calls and emails I finally was contacted by their customer service who advised me that there would be a $360 restocking fee for. Returning a defective scooter.
I rate the salesman a 10 and their customer service a 1 at best.
Purchased new batteries for my GoGo elite Traveler for the second cruise and had 0 problems.
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Hello,
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.
We want to clarify a few important points for accuracy and transparency. Once a mobility scooter is purchased and operated, it is considered a used product. As outlined in our clearly stated return policy, used products are subject to a restocking fee if returned, regardless of the reason. This policy is standard in the mobility industry due to the medical and personal-use nature of the equipment.
That said, your Golden Buzzaround GB120 was fully covered under the manufacturer’s warranty. In situations where a product experiences performance concerns, our team works directly with the manufacturer to diagnose and resolve any issues under warranty. When your scooter was returned, our technicians performed a full inspection and evaluation, and no mechanical or battery defects were found. The unit operated within normal manufacturer specifications.
It’s also important to note that lithium battery–powered devices, including mobility scooters, often require a short break-in period and strict adherence to charging guidelines outlined in the user manual. Improper charging habits or environmental factors—such as extended use, terrain, or cruise-specific conditions—can impact battery performance without indicating a defect.
We’re glad to hear you had a positive experience with our sales team, and we regret that your overall experience did not meet expectations. Our goal is always to provide clear policies, reliable products, and responsive support, and we take feedback like this seriously as we continue to improve.
If you have any additional questions or would like further clarification, we encourage you to contact our customer service team directly.
— Mobility Direct
Mobility kart is scam
Mobility kart is scam. I brought tricycle for my daughter for 19,999. When I checked it it is not more than toy. it worth not more than 3-4 thousand rupees . Make in india is always comedy (sorry to say) . People never gain trust.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Hello,
We believe this review may have been posted in error and does not relate to Mobility Direct.
Mobility Direct is a U.S.-based company specializing exclusively in medical mobility equipment such as mobility scooters and power wheelchairs for seniors and individuals with mobility needs. We do not sell tricycles, children’s products, toys, or any items priced or sold in foreign currencies, nor do we operate under the name “Mobility Kart.”
Based on the details provided—including references to a tricycle, pricing in rupees, and manufacturing origin—this purchase does not align with any product, transaction, or business associated with our company.
We respectfully ask that the reviewer verify the correct company and update or remove this review accordingly. If there is any genuine concern related to a Mobility Direct purchase, we encourage the reviewer to contact us directly so we can assist.
Thank you.
— Mobility Direct
GREAT CUSTOMER SERVICE
GREAT CUSTOMER SERVICE. EASY TO ORDER. QUICK TURN AROUND
20. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for the great feedback! We’re glad to hear you had a smooth ordering experience, fast turnaround, and excellent customer service. We truly appreciate your business and support.
— Mobility Direct
Edward Is an amazing employee who…
Edward Is an amazing employee who follows up with customers to make sure the product is meeting expectations and that there is nothing else they need. he is always pleasant and professional and as a result I recommend your company to my friends as well as the products you sell.
Shirley B
Kissimmee
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you so much for taking the time to share this feedback, Shirley.
We’re thrilled to hear about your experience with Edward. He takes great pride in following up with customers and making sure every product meets expectations, and your kind words truly reflect his professionalism and dedication.
We sincerely appreciate your recommendations to friends and your trust in our company and the products we offer. If there’s ever anything you need, Edward and our entire team are always here to help.
-Mobility Direct
Great Job!
They were really awesome at every part of my scooter purchase, including when I had an issue. Will buy my next scooter from them again. Thanks Julius!
19. November 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for the kind words and for sharing your experience.
We’re glad to hear that our team was able to support you throughout every step of your scooter purchase, including when an issue came up. Julius will be especially happy to hear your shout-out, he takes a lot of pride in making sure customers are well taken care of.
We truly appreciate your trust and look forward to helping you again when the time comes for your next scooter.
— Mobility Direct
Happy, happy Revo owners!
I have only rave reviews about this company and the people who work there! They made everything simple, efficient and awesome. We love our scooters! They were delivered in perfect condition, on the day they were promised so we could leave on our vacation the next day. The scooters were flawless. They are sturdy and dependable! We take them everywhere we need to be; ball games, shopping, and on picnics. This was one of the very best decisions we have ever made for my 91 and 87 year old parents. I am only 63 but I had to buy a Revo so I could keep up with them. We are completely happy!
9. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Mobility Scooters Direct
Thank you for such an incredible and meaningful review.
We’re honored to know that the scooters have made such a positive difference for your parents and your entire family. Hearing that everything arrived on time, in perfect condition, and helped make your vacation possible is exactly what we strive for. Mobility is about independence, confidence, and staying connected to life, and it’s wonderful to hear that your family is enjoying outings together again.
We also love that you grabbed a Revo to keep up with them, that says it all! Thank you for trusting Mobility Direct with such an important decision. If there’s ever anything you need, our team is always here to help.
— Mobility Direct
Travel at it’s finest!
I spent countless hours researching mobility scooters before choosing the Golden Buzzaround Carry-On HD GB220, which I purchased from Mobility Direct—and I’m so glad I did. This scooter has truly changed my daily life and business travel. I’m a frequent traveler for work, and the larger battery handled a full day trip from Winnipeg to New Jersey via Toronto without issue.
Since getting it, I’ve been able to enjoy concerts, attend four NHL games, and even make casino trips with friends. It’s given me my social life back.
I chose Mobility Direct because their online videos were incredibly helpful and trustworthy. My scooter was on back order when I ordered it, but they kept me updated every step of the way, and it arrived exactly when promised. Their follow-up service afterward was just as impressive.
Absolutely five stars—no complaints at all. Highly recommend Mobility Direct!
15. Oktober 2025
Bewertung ohne vorherige Einladung
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