AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... Mehr ansehen
Unternehmen hat geantwortet

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... Mehr ansehen
Unternehmen hat geantwortet
Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... Mehr ansehen
Unternehmen hat geantwortet
Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... Mehr ansehen
Unternehmen hat geantwortet
I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consisten... Mehr ansehen
Unternehmen hat geantwortet
Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.
Vereinigte Staaten
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 87 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 2 Wochen
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
When we have a question or concern we always get a guick turn around. THANK YOU!!

Antwort von Moneypenny
Jillian is great to work with. Always available and super helpful.

Antwort von Moneypenny
I've had nothing but great experiences with Jillian Johnson, she has always been quick to respond to my requests, updates, and concerns. She always handles them swiftly, which I appreciate tremendously!

Antwort von Moneypenny
We appreciate Jillian and her quick responses when we have an issue or a question.

Antwort von Moneypenny
Jillian is the very best! So knowledgable, helpful, kind, and helps in a timely manner! Could not recommend her more.

Antwort von Moneypenny
I had the pleasure of working with Jillian recently, and I can confidently say she delivered one of the best customer service experiences I’ve ever had. From the very beginning, Jillian was attentive, professional, and genuinely committed to helping me. She listened carefully to my needs, responded promptly, and went above and beyond to ensure everything was handled smoothly.
What truly stood out was her warmth and patience. Jillian made me feel valued and respected throughout the entire interaction. Her knowledge and efficiency were impressive, but it was her kindness and personal touch that made the experience exceptional.
It’s rare to come across someone who combines professionalism with such genuine care. Jillian is a true asset, and I’m incredibly grateful for the support she provided. Thank you, Jillian, for making a potentially stressful situation feel effortless and even enjoyable!

Antwort von Moneypenny
Jillian has not only been very quick to reply, but her knowledge and handling of the services has been very competent. In the awkward starting phase she has been great at checking in and making any adjustments that our team needs to be successful.

Antwort von Moneypenny
Brittany is a great account manager. The MP team is responsive to issues and taking care of our clients. They are a great company.

Antwort von Moneypenny
Jillian (CSM), has been amazing in our onboarding process with Moneypenny. We were not sure at first if this was what we wanted to do, but since agreeing to move forward with this service, Jillian has done nothing but provided us with amazing service; responding to all questions asked and making sure we are at ease with this process and service. So far, I am extremely pleased.

Antwort von Moneypenny
We had are onboarding yesterday with Lauri! The experience was great! We hope everything with money penny goes just as smooth!! She was very nice and knowledgeable and we hope everyone is the same.

Antwort von Moneypenny
ONBOARDING WAS QUICK AND SIMPLE. LOOKING FORWARD TO WORKING WITH THIS COMPANY

Antwort von Moneypenny
Marti answered my general email with all the answers I needed and also took time to setup a phone call to further discuss. Service has been great since being taken over by Moneypenny.

Antwort von Moneypenny
We have been working with Jessica for several years. She is always very responsive and helpful whenever a question or issue arises. We have recommended Moneypenny to several of our clients based on the customer service we receive.

Antwort von Moneypenny
Jessica was amazing supporting our needs for after hours calls.

Antwort von Moneypenny
Jessica is very helpful and always goes out of her way to get answers and/or resolution(s) for me as soon as possible.
I really appreciate working with her!

Antwort von Moneypenny
Jessica...Thank You for always making us a priority when we call. Our office knows that every effort will be made to satisfy our needs :)

Antwort von Moneypenny
Amber has been such a great asset. She consistently makes sure any questions or concerns we have are answered. She is very responsive and has been crucial in the success of our company working with Moneypenny. The operators are doing a great job as well! Them being warm and helpful helps our callers feel welcome.

Antwort von Moneypenny
Our case manager, Amber, is absolutely the best part of working with Moneypenny! She's highly responsive, and works quickly to solve problems and update protocols. We have some pretty tricky and detailed needs, and Moneypenny has bent over backwards to fit our needs into their protocols. We appreciate their efforts to make our experience a positive one.

Antwort von Moneypenny
We love Jessica Greve! She deserves a raise for how well she take care of us.

Antwort von Moneypenny
Amber Johnson, our representative for our company, is always timely in her responses and provides the necessary information/training for our company and team to be successful. When there is a potential change, concern, etc., she is quick to provide solutions and ensure that we, as a company, are able to continue to provide top-notch service to our clients.

Antwort von Moneypenny
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.