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Moneypenny Bewertungen 

459
TrustScore 4.5 von 5

4,5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

AWFUL. We never get our messages. We are a Washington DC law firm. Once Moneypenny took over for VOICENATION we never got our messages. This is the WORST experience imaginable. Our final suggestion:... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The C... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Our account rep, Amber Johnson, has been great to work with. Our requests are always taken care of in a timely manner. The cutomer service representatives are always polite and do a great job of sendi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have had the pleasure of working with Amber Johnson at a handful of properties over the past few years and she has consistently been a HUGE help. Always happy to help, quick to respond and consisten... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Anrufbeantwortungsdienst

Vom Unternehmen geschrieben

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.


Kontaktinformationen

4,5

Hervorragend

TrustScore 4.5 von 5

459 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 87 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4,5

Alle Bewertungen

(459)

107 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Amber handles everything wonderfully

Amber handles everything wonderfully

30. September 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for sharing your experience! We're glad to hear that Amber met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Bewertet mit 5 von 5 Sternen

Amber Johnson is the best Client…

Amber Johnson is the best Client Support Manager

22. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Great Service That Keeps Us Connected!

We've been using Moneypenny since the transition from VoiceNation. It was a little rough at the beginning but our client support manager, Jessica (also our account manger from our previous answering service), was amazing through the whole process. She is professional, friendly, and always available to troubleshoot and fix issues. The operator team helped us never miss a call and made our customer interactions smoother. Would recommend!

21. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Bewertet mit 5 von 5 Sternen

Onboarding call was a great introduction to MoneyPenny!

The onboarding call with L was easy, businesslike, and pleasant.

21. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for sharing your experience! We're glad to hear that Lauri met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Bewertet mit 5 von 5 Sternen

Working with Dorine and Najee

Dorine and Najee are great to work with! Both are prompt to respond and accurate with monthly On Call updates. Also, prompt to respond and help with admin changes to our account. Thank you both!

17. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Working with Jessica G from Moneypenny…

Working with Jessica G from Moneypenny is an absolute pleasure! As our account rep, she is knowledgeable, responsive, and always ready to help with any issues that might come up! While our monthly interactions are brief, she is always so friendly and just a delight to work with.

17. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

Jessica is the face of MoneyPenny

Jessica is the face of MoneyPenny! She is easy to work with. She has great follow through, she wants to see her customers satisfied and does her best to come up with suggestions! I feel comfortable to be in her hands.

15. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated!

Bewertet mit 5 von 5 Sternen

Prompt and Accurate Service

Dorine is always prompt to respond and accurate in updates and we appreciate the service that Moneypenny provides.

15. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

Excellent customer service

I had to make some admin changes to our account. Angel was amazing and very detail oriented, she helped me get our account updated with all necessary information. Thank you Angel!

15. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Easy implementation and great customer service

We have only just started, and Brittany Farris has been so helpful in getting us set up and following up to ensure we are happy with the service. It was such an easy process to implement quickly. We think this will be a big improvement for our customers to always have someone answer our phones since we are a small office and can get tied up on a call or pulled away from the phone.

15. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Very Smooth Experience

I worked with Marvin Lawson and Lauri Shepard helping to get us up and running, appreciated the options available for our phone service - very smooth experience!

1. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Marvin and Lauri. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

Moneypenny was able to customize…

Moneypenny was able to customize exactly what I needed for my businesses after hours answering service. Brittany Farris our Account Manager has been delightful to work with!

14. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for sharing your experience! We're glad to hear that Brittany met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

Bewertet mit 5 von 5 Sternen

Been with them for over a 2 years plus…

Been with them for over a 2 years plus and have had a great experience. Our Rep Brittany has quick responses. The dashboard is easy to navigate.

14. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Bewertet mit 5 von 5 Sternen

Excellent onboarding service

Excellent onboarding service. Very professional and customer friendly

10. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

Great communication

Great communication, timely responses and friendly

9. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Great customer service

Jessica G. is amazing, she is our account manager for Center for Spine and Orthopedics, Inc. She is the most helpful and pleasant outside consultant I have ever worked with. She pays attention to detail, she is always available for assistance for our staff and medical providers, and always provides great service with a smile. She cares and always aims to provide outstanding customer service. I would recommend MoneyPenny to my colleagues.

8. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

We have been using the Moneypenny…

We have been using the Moneypenny USA(formerly Voice Nation) for just over two years now and the service operators do a great job! Customer account management is very responsive and offer very quick resolutions!

8. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for the positive review! We’re glad to know you’re satisfied with our service. If there’s anything else we can do for you, please let us know!

Bewertet mit 5 von 5 Sternen

Libby - SCH Colorado

Love working with Jessica G., our client support manager. She is available, goes above and beyond, and follows up to ensure our 60 providers have the access they need. The call team is courteous and helpful. Patients appreciate the clear direction they receive when calling after-hours.

8. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Wow, thank you for being such a loyal customer! We appreciate your continued trust in our services and Jessica. It’s always a pleasure to serve you, and we look forward to many more years of working together!

Bewertet mit 5 von 5 Sternen

Jessica is Awesome!

Jessica, G. of Money Penny (formally Voice Nation) has been an exceptional Client Support Manager. She consistently provides great and friendly service and has frequently gone the extra mile for The Children's Health Place. It is refreshing to know that if we have questions or concerns, Jessica will be ready and available to solve any challenge.

3. Oktober 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with Jessica. Your feedback motivates our team to keep delivering the best service possible. We look forward to serving you again!

Bewertet mit 5 von 5 Sternen

Jessica Greve is our Customer Support…

Jessica Greve is our Customer Support rep at Moneypenny and she is absolutely incredible. Always responsive, always accommodating. Moneypenny in general has been great to work with and has been so incredibly helpful to our business. Highly recommend!

18. August 2025
Bewertung ohne vorherige Einladung
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Antwort von Moneypenny

Thank you for sharing your experience! We're glad to hear that Jessica met your expectations. We’re committed to continuous improvement and it’s great to know that our efforts are appreciated.

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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