Monster Shop Bewertungen 

Purchased something on 17 March 2025, no shipping update since and contacted them through their website contact form and social media channels for feedback, no response either.

EDIT: Eventually someone named Dan replied to me FB Messenger, he offered me a token of apology and said he would initiate a refund as the item I ordered was not in stock.
I received my refund and am changing this review because of Dan.

I purchased off these for the first time recently. After a week of absolutely nothing happening with my order, they randomly cancelled my order. I never received an email apologising or explaining why the order was cancelled. It has been a month and I've still not had a refund and my emails have been ignored.

What ordered came when they said would. Well packaged.

No response by email, Instagram or Facebook. No item yet website says items are dispatched within a working day.

Do not use!! Ruined my daughter’s birthday having taken the money and not sent the console.

Honestly, very cheap finds and trustworthy quality. Order comes at the needed date with no delays. A bit disappointed by absence of promised DLC, yet still amazing. Highly recommended these awesome people.

Bought a PS5 game, great value and arrived early.

Order came on the day, provided discount code too. Just perfect

A good product.arrived in good time also.a good company to do business with.👍

Quick delivery and fair price

I recently purchased a newly released PS5 game, the price was the best I'd found and the item arrived earlier than expected, I couldn't have asked for more. Thanks Monster Shop, I'm sure I'll be back for another purchase in the future.

Excellent customer service and super helpful, they were even willing to provide services that weren't listed on their website for a specific instance!

Placed an order last month, didn't receive an order confirmation. Contacted them via their website form, I've had no response. Two weeks later and no item has been delivered.

I'm beginning to think this is scam website. Careful when ordering from here.

Update - reducing to 1 star. I've tried contacting via email, webform and social media all have been ignored.

Do not go near this outlet.

Fast delivery and top condition 👌

I hadn’t heard of this store before but gave them a go as they had a decent offer on a pre-order game. Pre-order arrived promptly on release day and I got a quick response from customer services regarding a missing pre-order bonus code. Seems perfectly legit and a happy customer here.

Ordered a game for Xmas,was only place I could get it in time, 2 days later got email to say I'd been awarded a refund, no game,no explanation, still selling it on website ? ? ? ? ?

I wanted to buy the ps5 with the call of the duty bundle for my sons birthday, everywhere was sold out. Luckily for me someone shared monster shop on uk hotdeals and i went onto order it 2 days ago. I have recieved it today and my son will be using it over the weekend. What a fantastic experience. Just thought i would share it. I am yet to get it out of the box and see how it performs. I did see a few negative reviews but luckily i went to order it. So thankyou to the team at the monster shop. I will definately be coming back for all my games and all my gaming stuff i need. 👍

An amazing company with excellent Customer Service, Dan went above and beyond to help resolve an queries I had and provided me with an outstanding service, he is an asset to the company, many many thanks Dan. Phil 😁👍

I had placed a pre order for Spider-Man 2 back in June and made my purchase for it on the 18th of October. It released on the 20th and now on the 28th I’ve had no updates on the whereabouts of it. I have sent multiple emails asking where it is and I haven’t gotten a single response for any of them.

Edit: It is 31/10/23 now and they replied yesterday. They apologised and promised me a refund and the game. I can confirm I have received Spider-Man 2 and the refund should happen considering I disputed the transaction. I appreciate the free game and I will consider ordering from this place again