Suddenly needed a scooter part, immediately thought of Monster, went to their site, found my previous order and ordered 2 parts. They arrived earlier than expected and I did the installation in like 1... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
The service and return policy made it simple to order and gave assurance that the product can be return with a small restocking fee. The part I ordered didn't work for the chair as I wasn't aware how... Mehr ansehen
Unternehmen hat geantwortet
These folks have excellent customer service and are very knowledgeable of their products. I worked with a young lady who understood that I ordered the incorrect part and she had a replacement part sen... Mehr ansehen
Unternehmen hat geantwortet
Customer service was good when I *called* to change my online order after a mix-up on my end. Reviews said the tire was great on their vintage Schwinn bike, I couldn’t get the tire on the wheel at... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Monster Scooter Parts is a leading online retailer of replacement parts, accessories, and components for mobility scooters, power chairs, electric scooters, gas scooters, mini bikes, ATVs, go-karts, and other small personal and recreational vehicles. Founded in 2005, we've built one of the industry's most extensive parts catalogs — over 20,000 SKUs shipping from our Colorado warehouse — serving individual owners, caregivers, and professional repair shops alike. We're proud to support the mobility community with a deep selection of replacement parts for mobility scooters and power chairs, including batteries, chargers, controllers, motors, tires, and more, helping customers maintain their independence and extend the life of equipment they rely on every day. Alongside this, we carry thousands of parts for recreational vehicles, from electric scooters and mini bikes to ATVs and gas-powered scooters, covering everything from routine maintenance items to performance upgrades. What sets Monster Scooter Parts apart is our commitment to service. Our U.S.-based customer support team is available by phone, email, and chat to help customers find the right part the first time, and we stand behind every order to make sure our customers are taken care of. With detailed product information, knowledgeable staff, and two decades of experience, we make sourcing replacement parts simple and dependable. Through www.monsterscooterparts.com, we proudly serve customers across the United States and Canada, with international shipping available on request.
Kontaktinformationen
Galley Road 5045, 80915, Colorado Springs, Vereinigte Staaten
- monsterscooterparts.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 82 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
AWESOME
great service price and quick shipping with a good carrier.

Antwort von Monster Scooter Parts
Just what I needed and catalog clearly…
Just what I needed and catalog clearly identified the part before ordering.
Had a problem with shipping. It was delivered to nearby Walmart because they said delivery location didn't receive parts. No clear explanation. We were here to receive.

Antwort von Monster Scooter Parts
Easy and right
The ease of ordering, prompt shipping and the part worked and fit as expected. It was a quick, no hassle experience. Thank you!

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Fast shipping and a good price
Fast shipping and a good price on this cushion earned a good rating!

Antwort von Monster Scooter Parts
My mom is so happy to have her lift…
My mom is so happy to have her lift chair working again. We received the remote in a timely manner & it was easy to match up & order the correct one .

Antwort von Monster Scooter Parts
Company lists incorrect replacement parts number than refuses to acknowledge their error and assist a disabled person with return
On July 20, 2026, I placed an order (#3397187) with Monster Scooter Parts to replace the two batteries in my disabled mother’s mobility scooter. Unsure of the appropriate battery type, I contacted a parts representative approximately one week prior to the order. Before finalizing the order, I verified the information received previously from the company representative was the exact same information listed under the parts section on the Monster Scooter Parts website. It was not until I confirmed the accuracy of the information listed on the Monster Scooter Parts website regarding the make and model of my mother’s scooter, then locating the corresponding part under the parts section on the Monster Scooter Parts website for that same exact scooter make and model, that the order was placed.
Two days after the batteries were delivered (July 30), an installer arrived to install them. During this process, it was discovered that the battery listed on the Monster website for the make and model scooter was incorrect. I contacted a representative that day to explain the issue and requested a return of the batteries for replacement with the correct size or a full refund. The representative informed me that a manager would need to return my call.
The following day (July 31), I contacted Monster Scooter Parts again as I had not received a return call. I explained the company’s error to MJ (second representative) and provided photographs of the company website listing the incorrect information and a photograph of my mother’s scooter as proof of the make and model’s accuracy. MJ assured me that he would investigate the matter and provide an update.
Early the following week, (August 3), I emailed Monster Scooter Parts and spoke with MJ for an update. He assured me that the company was working on a solution and would contact me soon. On Tuesday, August 4, MJ informed me that the company was “engaged in further research regarding the issue and were striving to offer my mother a label along with a chance to acquire the appropriate items.” On Thursday, August 6, MJ contacted me and informed me that the company would take back the batteries. However, despite the company’s acknowledgment of listing the incorrect size for my mother’s mobility scooter, even if a company representative provided me with the incorrect information previously, it was my mother’s responsibility to verify the batteries’ correct size before ordering. Consequently, (in a much less amicable tone), my mother would be liable for a 10% restocking fee and the cost of return shipping. The shipping cost to return the batteries is $445.18! Furthermore, the company will not replace them with the correct size.
We are deeply disheartened by the fact that a company like Monster Scooter Parts would be so insensitive to a disabled person and to all disabled individuals, as to shift the blame onto a ninety-one-year-old person who lives alone and is confined to a wheelchair. Do they genuinely expect a ninety-one-year-old woman who is legally blind in one eye and confined to a wheelchair to remove the seat and internal components cover to verify the information a parts representative from Monster Scooter Parts and listed on the company website was the same number printed on the current batteries in the scooter, when she cannot even see those numbers?
I am truly appalled at the customer service received from MJ and those individuals he spoke with (names not released). Particularly when I began noticing a definite change in tone and attitude when I began asking pressing questions as to the company’s responsibility for listing incorrect information. Indicating, essentially, that it was my mother’s fault.
If a company representative wishes to contact us regarding this matter, my information can be found by referencing the order number listed.
*Followup: A representative from Monster Scooter Parts offered to accept the return on the batteries but stated the cost of shipping plus a 10% restocking fee would be my ninety-one year old disabled mothers responsibility (for their error). The cost of shipping is $453.00! More than the cost of the batteries. That’s disgraceful. They shamefully reply with a message that would appear their company is focused on strong customer values and relationships without showing how little they actually value their customers.

Antwort von Monster Scooter Parts
Battery charger
They got on it and were a great help

Antwort von Monster Scooter Parts
Big sign" no return " on ad.
Big sign" no return " on ad.
If i saw a "no return " sign. I would not of bought the item. In
case there was a problem, like now!

Antwort von Monster Scooter Parts
Fits and works perfectly
Fits and works perfectly on my daughter's Sweetpea Razor scooter.

Antwort von Monster Scooter Parts
Tires were perfect
Tires were perfect. Arrived in a timely manner. And the price was very reasonable. My son was happy to be back out there riding. Now he needs a pull start handle.

Antwort von Monster Scooter Parts
Ordered a replacement arm for my power…
Ordered a replacement arm for my power chair. I wanted to make sure I ordered the correct part and Customer Service was very helpful with that. I received it within three days.

Antwort von Monster Scooter Parts
Prompt arrival
Prompt arrival, product is good quality and fits nicely.

Antwort von Monster Scooter Parts
be better if you had a picture of the…
be better if you had a picture of the item. it was right, but i was not sure.

Antwort von Monster Scooter Parts
Bought charger for my iPhone for gc440…
Bought charger for my iPhone for gc440 and it works perfect

Antwort von Monster Scooter Parts
Product was as described
Product was as described. Works out well. Delivery was quicker than expected!

Antwort von Monster Scooter Parts
Brush Guards for EVIS
Excellent customer service and delivery time. Good heavy duty product, easy installation.
Thanks Tracy

Antwort von Monster Scooter Parts

Antwort von Monster Scooter Parts
Product was great and fit perfectly.
Product was great and fit perfectly.

Antwort von Monster Scooter Parts
Great pricing and clear compatibility…
Great pricing and clear compatibility for my Razor go kart.

Antwort von Monster Scooter Parts
Good work
The ordering was simple; delivery was fast, and my father is happily motoring around on his scooter.

Antwort von Monster Scooter Parts
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