I run Tutu Marketing, an advertising agency, and managed paid ads for Morty over the past several months. This review covers my own experience only and shared publicly in hopes someone can h... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
We definitely recommend Morty! Diego helped us throughout the whole process. He patiently and professionally responded to emails/texts in a timely manner and addressed any concerns we had right awa... Mehr ansehen
Unternehmen hat geantwortet
Great rate and start to the process. Easy to submit documents, but some had to be submitted multiple times. Closing paperwork was wrong, despite me reminding of all prepaids. This led to me overpaying... Mehr ansehen
Unternehmen hat geantwortet
Morty showed us great rates. Everything was going well until the last day of the mortgage contingency when suddenly, they need tons of new paperwork from me. I feel that I am consistently having to re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Morty makes homebuying simple and transparent with an online platform of lenders that allows homebuyers to shop, compare, and lock personalized rates all in 15 minutes.
Kontaktinformationen
Vereinigte Staaten
- (844) 457-8564
- hello@morty.com
- morty.com
2,8
Akzeptabel
256 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Going through Morty resulted in a lower…
Going through Morty resulted in a lower interest rate and lower out of pocket costs at closing. Phillip Estevez, the mortgage advisor, was great in answering all the loan questions and helping navigate through entire process. Jack Edelman, the closer for the loan, did a fantastic job with support and overcoming many builder challenges. Even with the builder finishing the house early and moving up closing by 2 weeks, Jack was able to deliver on time! I would definitely use morty again!
3. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for your review! The proprietary marketplace technology behind our platform creates significant efficiencies throughout the mortgage process, allowing us to pass the savings onto you, the homebuyer. We’re grateful for your business and congratulations on your new home!
Best,
Phillip
Antwort von Morty
Kuan, thank you for your review! We’re happy to hear you had a great experience with our platform and our team. Congratulations on your new home and thanks for choosing Morty!
Best,
Rob
Overall great
Overall great experience. My closer Jack has been very responsive and got everything straight for us to close on time. Only little mess up was when locking the rate. Even though I submitted everything in time, they failed to lock in the rate of that day. Ended up with a few hundred dollars more in discount points. After negotiating, was told Morty would pay me back the difference after closing. Will see if I do get it back. Other than that, everything else has been nice and easy.
Update: received the payment a few weeks after the closing. Everything is all settled now as they promised. Definitely recommend!
2. Mai 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thank you so much for your kind words, Jennie, and congratulations on your new home! We appreciate you taking the time to share more about your experience.
When you can, please email us at closings@morty.com so that we may work on your inquiry regarding the expected payment. We tried searching our database for you and could not locate your file under the name you used to leave this review.
It was a pleasure working with you and thank you again for choosing Morty!
Best,
Jack
I appreciate the patience Morty has in…
I appreciate the patience Morty has in the time it takes me to view my home choices that span several states.
On a scale of 1 to 5, five being excellent, I rate them a 5.
22. April 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Albert, thank you for your review! We’re happy to hear you had a great experience with our team. Congratulations on your new home and thanks for choosing Morty!
Best,
Rob
Quick responses to all inquires
Quick responses to all inquires. Met closing within 30days with no issues.
22. April 2022
Antwort von Morty
Thank you so much for your kind words, and congratulations on your new home! We appreciate you taking the time to share more about your experience. It was a pleasure working with you and thank you again for choosing Morty!
Best,
Rob
Your organization was not proactive and…
Your organization was not proactive and not very forthcoming with information on my closing which ended up being stressful for me. I tried to be very proactive in providing info. Some of your reviewers of documents did not even act like they could read or decipher info. Time off or vacation was taken at what I would have considered critical in processing my loan. However my loan did close on time and I am grateful for that.
20. April 2022
Antwort von Morty
Gerald,
Thank you for using Morty and congratulations on your new home.
When collecting loan application information, we consider all documentation required by lenders and by law, as well as additional materials that are necessary to achieve an efficient, on-time closing. We request all this information upfront and, since every borrower profile is different, we cannot always anticipate all necessary documentation. We regret that our communication around this process didn’t meet your expectations.
Our goal is always to remove stress from the homebuying process, not add to it.
We appreciate your feedback as we are constantly looking for ways to improve our processes.
Best,
Rob
Rebecca was fantastic
Rebecca Cineus was fantastic,was very patient and helpful
13. April 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
James, thank you for your positive feedback! I enjoyed working together and I'm glad you felt the same. We're grateful you chose Morty for your mortgage needs and we look forward to partnering again the next time you're looking for a new home.
Best,
Rebekah
Terrific company
Terrific company! Incredibly responsive, excellent customer service, and the best rates around. My mortgage advisor - Phillip, and closing officer - Jack, were amazing throughout the entire process!
6. April 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for your review, John! The proprietary marketplace technology behind our platform creates significant efficiencies throughout the mortgage process, allowing us to pass the savings onto you, the homebuyer. We’re happy to hear you had a great experience with our team and we’re grateful for your business. Congratulations on your new home!
Best,
Phillip
Fantastic experience from beginning to…
Fantastic experience from beginning to end. Jack Edelman and his team were invested in the process from inquiry to close, and helped make what is normally a daunting process an absolute breeze. I recommend them unreservedly and will use them in the future!
5. April 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for the awesome review, Erik! We’re working hard to transform the mortgage experience and we’re happy we were able to make it easier for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home!
Best,
Jack
Fast, Friendly, and Helpful
As a first-time home buyer, the process of buying a house can be scary. Typically drawn-out and complicated, there seem to be a million little steps and you never know what is lurking around the corner.
Morty makes that journey a whole lot less stressful. From the nascent stages of searching for a good interest rate all the way to closing on your new home, Morty is straightforward and transparent. Plus, Morty provides an attentive, dedicated team of specialists (shout out to Angela, Ebony, and Paige!) for each part of the process. I had a slightly atypical home buying process with plenty of twists and turns, and my Morty team always rolled with punches!
31. März 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for the awesome review, John! We’re working hard to transform the mortgage experience and we are so happy we could make the process smooth and stress-free for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home!
Best,
Ebony
Brilliant customer service at closing
The team at Morty helped me secure the best rate I could find, and were able to help me close in 28 days. Shout out to Jack Edelman for excellent customer service, responsiveness and willingness to go the extra mile. Made buying a home a little less stressful.
22. März 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for your review, Darren! The proprietary marketplace technology behind our platform creates significant efficiencies throughout the mortgage process, allowing us to pass the savings onto you, the homebuyer. We’re thrilled that you had a great experience with our team and we’re grateful for your business. Congratulations on your new home!
Best,
Rob
Easy Portal and Great Communication
I found Morty with a google search and they have the best rate. I was a little skeptical at first but everyone was very helpful with great communication. The portal was also very easy to use. I was buying a new built so the deadlines were not too bad but still i had a great experience.
21. März 2022
Bewertung ohne vorherige Einladung
Antwort von Morty
Thanks for the awesome review, Kaan! We’re working hard to transform the mortgage experience and we’re happy we were able to make it easier for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home!
Best,
Rob
Good Communication
18. März 2022
Antwort von Morty
Thank you so much for your review, and congratulations on your new home! We appreciate you taking the time to share more about your experience. It was a pleasure working with you and thank you again for choosing Morty!
Best,
Rob
The process couldn’t have been easier
The process couldn’t have been easier. I really appreciate prompt customer service, especially in a crunch, and Phillip/Morty exceeded my expectations.
6. März 2022
Antwort von Morty
Thanks for the awesome review, Jordan! We’re working hard to transform the mortgage experience and we’re happy we were able to make it easier for you. Thank you for choosing Morty and we look forward to working with you the next time you're looking for a new home!
Best,
Rob
Very affordable and friendly
Found very low rates, good response times. Friendly service.
28. Februar 2022
Antwort von Morty
Thanks for your review, Daniel! The proprietary marketplace technology behind our platform creates significant efficiencies throughout the mortgage process, allowing us to pass the savings onto you, the homebuyer. We’re happy to hear you had a great experience with our team, and we’re grateful for your business. Congratulations on your new home!
Best,
Rob
Antwort von Morty
Thank you so much for your kind words, and congratulations on your new home! We appreciate you taking the time to share more about your experience. It was a pleasure working with you and thank you again for using Morty!
Best,
Rob
I really enjoyed working with Morty…
I really enjoyed working with Morty team.
They are very professional, don't use aggressive sales methods.
Their web application is amazing.
28. Jänner 2022
Antwort von Morty
Thank you for your review! We’re happy to hear you had a great experience with our platform and our team. Congratulations on your new home and thanks for choosing Morty!
Best,
Rob
Not as diligent as I would like
There was an issue with my taxes. I brought this up 2 weeks prior to close after seeing my preliminary disclosure. I spoke with both the title attorney and with my Morty representatives. I explained the issue and was told it would be handled. I checked back a week later and nothing had been done. The Morty representatives told me to speak with the title attorney again (they were supposed to be doing that in the interim). I did and the title attorney finally understood the issue, but was unable to get the Morty representatives to understand. I had to completely pull out of escrow to rectify this issue and only had an hour to read over the final disclosure prior to close. I would not use them again.
11. Jänner 2022
Antwort von Morty
Thank you for choosing Morty and congratulations on your new home.
Closing on a home can be a complicated process, especially when it comes to rectifying taxes between lenders and title companies. Morty’s entire platform is designed to minimize issues like this and provide buyers with the most efficient process possible. We regret that this was not corrected sooner and that you didn't have the time you needed to review the documentation before finalizing such an important decision.
Our team was not aware of your disappointment towards the end of the process and we would have loved the opportunity to make things right sooner. If there is anything else we can do, please don't hesitate to reach out to me at rob@morty.com. We appreciate your feedback and will use this to inform our processes going forward.
Best,
Rob
Morty was a delight to deal with
Morty was a delight to deal with. They kept me informed of everything that was going on with each step of the mortgage application process. Their website was easy to navigate and anytime I had questions, everyone was quick to respond.
7. Jänner 2022
Antwort von Morty
Thank you so much for your kind words, and congratulations on your new home! We appreciate you taking the time to share more about your experience. It was a pleasure working with you and thank you again for using Morty!
Best,
Rob
Excellent!
Our experience working with Morty was excellent! The online process was easy to use and follow, and great for checking in on the progress and status of document reviews. The Morty team is unbelievable friendly and super responsive. Major kudos and shout-outs to Ian and Noah - thank you!
6. Jänner 2022
Antwort von Morty
Thank you for your review! We’re happy to hear you had a great experience with our platform and our team. Congratulations on your new home and thanks for choosing Morty!
Best,
Rob
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.