Motor Range - Manchester Bewertungen 

Honest review – make sure you are 100% happy before taking the car, as aftercare is appalling

When we first visited to look at cars, the staff couldn’t have been more helpful. They even provided a large umbrella due to the typical Tameside weather, and we were given a free hot chocolate to warm up. Unfortunately, this is where the good service ends.

After choosing my car, I was asked for a £500 deposit. Given the current cost of living, I couldn’t stretch to that and instead offered £100. I was made to feel like this was a “weak” deposit, which was quite uncomfortable, although they did eventually accept it.

The car needed some bodywork — scrapes on both the front and rear bumpers and a dent in the roof. I was assured this would all be sorted, along with the MOT, and was given an estimated completion date. This date was pushed back twice, but I didn’t mind as I wanted everything done properly. In total, they had the car for 15 days after I paid my deposit.

Finally, collection day arrived with an 11:00 appointment. We turned up to find the car still had the same damage — nothing had been done. The salesperson greeted us confidently, saying the car was ready, but when we pointed out the issues, he blamed the service department and admitted he hadn’t checked the car himself in those 15 days.

I then asked about the MOT, and again was assured it had been completed — only for a senior member of staff to confirm that it hadn’t been done either. In fact, nothing had been done at all.

At this point, I’ll admit I felt worn down after waiting so long and agreed to take the car anyway, trusting them to arrange the MOT and repairs afterwards.

I then had to chase them myself to book everything in, despite being told they would contact me. To be fair, the salesperson did come to my house to collect the car for the MOT and returned it afterwards, but without any paperwork. I was told this would be emailed to me, which again didn’t happen — I had to chase it up.

Over a week later, I still hadn’t been contacted about the bodywork, so I had to call yet again. This time, I had to take time out of work to drop off and collect the car myself. As a gesture of apology, they put £30 of fuel in the car.

Overall, I feel that as soon as the sale is made, customer care disappears. The aftercare was honestly shocking, and I had to repeatedly chase for things that should have been handled proactively.

I know my name is Karen — and I never once acted like one — but I do feel my patience and politeness were mistaken for weakness.

If you are going to buy a car from here, my advice is simple: make sure everything is 100% complete before you take it, because once you do, getting anything sorted afterwards is a real struggle.

Overall great sale process, salesman was really helpful, came into work on his day off just to finalise the sale then I could have my new car.

It is the aftercare and customer service that is shocking. As a part ex-change motor rage will pay off my previous finance company (redline) and I am now with Blackhorse finance with my new car. After purchasing & receiving my car I have had a payment come out of my account from my previous finance company. I rang them asking why this was as I sold my car 2 weeks ago. She informed me that the loan was very much still with myself for £9,500 and motor range had not made a payment to pay this off which she informed me should usually be done within 2 days of selling the car and to contact motor range as this is unusual. I stated that I would cancel my direct debit and she informed me not to as it’s in my name currently so it will effect my credit score if another payment try’s to come out. all other cars I have perviously sold this has been done immediately. So I currently still have 2 loans in my name with 2 separate payments coming out of my account in the same month. I have been trying to contact motor range for days to try and resolve this to get it paid as I want my extra payment refunded just to be told several times “we will ring you back”, passed from person to person. This call never comes, I am getting no help with this what so ever, now the sale as gone though they don’t want to know.

I will be escalating this further if another payment comes out an I am not refunded the extra payment as I can not afford to pay for 2 desperate loans that equals to around £600 per month when motor range should have cleared this before another payment got taken!

Sal was really helpful and made the transaction smooth and efficient 5/5

I am writing to formally raise a complaint regarding the service my daughter received during her recent interactions with your dealership.

Firstly, she was sold car protection and informed that she could cancel it at any time. However, when she later attempted to cancel, she was told this was not possible. This is misleading and unacceptable.

Additionally, my daughter brought her car in for an MOT, during which she was informed that the wheel locking nut was missing. When she contacted Motor Range, she was told that the missing nut was noted on the sheet. My daughter then questioned how the brake and tyre checks were conducted without removing the wheels, and the response she received was that these checks were done visually. This explanation is deeply concerning, as it raises serious questions about the thoroughness and reliability of your safety checks.

This level of service, particularly towards a young woman purchasing her first car from a dealer, is appalling and unacceptable. I expect this matter to be investigated thoroughly and a resolution provided promptly.

I look forward to your response.

Brilliant service went there in the morning drove home in new car dock that's to all staff ar moter range can't thank you enough 10 out 10
Big thank you to Alex's and nav for everything

Purchased a 3 year old car in August 2025, since purchase I have had nothing but issues. I was sold a 12 month warranty at the time of purchase for £600, upon contacting Mortor range Ashton with the issues I was told I could take the car to any VAT registered garage. When the car could not be fixed I was told by the receptionist Chloe that I should have brought the car to Motor range to be fixed, this option was never given to me at the time! The car has had to go to Renault to have 3 separate electrical faults fixed. Renault informed me the car had a 5 year warranty and I did not have to spend a penny with them. Motor range therefore miss sold me a product and are now ignoring all emails regarding a refund for the miss sold warranty. Bought my previous car from the Ashton site back when it was the car people and never had any issues, the same can not be said for the service I have received from Motor range.

Lee from motorrange is a top bloke. I didn't end up selling my car with them but they offered a very good price pre-inspection and were just generally very relaxed and supportive.

Absolutely pathetic experience with this place. I got a new car which when I viewed had some minor damage, I was promised this was fixed but as the car got delivered to me at 9pm after a 12 hour shift I didn’t think to check this as I’d been promised it was repaired by the sales person. Next day I seen it was still broken, rang them straight away and had to jump through hoops, it took me 2 weeks to actually get someone to acknowledge the car needed fixing. To top it off they kindly gave me the key to a completely different car sat on the forecourt aswell. I’ve waited near 2 months to get it booked in for repair, was told it’ll be a 1 hour job and I can wait, I’ve driven 1 hour after a 12 hour night shift to be told it’ll be 5 hours, I explained I can’t just walk home and I’m after a night shift and was met with “you can wait or rearrange”. Given the fact it was a 1 hour drive I didn’t fancy wasting any more fuel and didn’t want to spend anymore time in here. They also paid the settlement figure of my old car late meaning I was paying for 2 cars for a month. I will never be shopping with this place again, I’d rather just get the bus everywhere…..

Very low pressure sale, able to browse the car I was looking at. Options were provided thoughtfully and Paul's advice was genuine and helpful.

He explained all the steps he needed to do, such as finance, but there was no pressure to take up any offer. It really was being informed of our options without pressure.

Me and my husband dealt with Steve. I bought my Fiat 500 e. Steve was really knowledgeable and supported me through the process. He answered all my queries and the process of transferring the vehicle over to me was really easy. Highly recommend. Thanks

I bought a toyota corolla 2022 and they told me they serviced the car, yet when I cleaned and checked the car myself the air filter was dirty.
Plus the shock make noises.

Quick and smooth service, very friendly, Sal has been amazing he was very attentive and looked after us making sure we knew about everything regarding paper work and the car itself. He even greeted us with coffee (which was very nice) although Sal has been with this particular Motor Range he is a credit to your company. Thank you Sal

Amazing top quality service been so supportive would strongly recommend Paul Eastwood and Steve Powell Elliott and Arron amazing team

I highly recommend Motor Range car sales. My car broke down and it was so old - not worth fixing again. After looking at many paces we end up here and it was so nice to have enough time to look around and we were not pushed for hard sales.
Would like to give a shout to Paul Eastwood ant this branch and say Thank you for his professionalism, great advice and no question was left unanswered. We got new car super clean and sparkly, all documents were prepared perfectly. Paul sorted all!
Highly recommend 5*

The guys are fantastic and look after you well. Zain was very helpful.

Very attentive advisor Jack Garlick
Extremely helpful and informative
Excellent customer service by all staff
Warm and welcoming
Professional service provided
Would highly recommend and have been a returning customer many times previous
Excellent service

Brilliant customer service from Alec and Izain. These guys are top notch in customer service. Very attentive, fast response and explicit to ensure customer happiness. I wouldn't hesitate recommending these guys.

Ryan was really helpful from the start. Gave us a clear understanding of what it would cost for the car and everything included and made sure everything was perfect for handover. He kept in contact and made sure any questions I asked he answered and didnt mither me pestering him with lots and lots every day.

From the moment we walked into the showroom we were greeted extremely curiously by Sal. He made us feel relaxed and at ease. The finance manager Alec came on board when we had decided to purchase a fantastic BYD Seal. He was efficient and walked us through every step of the application. Our finance was accepted and we drove the vehicle away on the same day. Very very happy you so much, thank you.

Fantastic experience! From walking through the door Nav gave us a nice warm welcome. Helped show us options of cars and had good knowledge on them. Alec sorted the finance and worked well with Nav to make sure we were looked after and they took care of everything.
Fantastic team!