I had a terrible experience with my second and final purchase with MSblue. I ordered a silver ring with lab diamond and lab emeralds but I received a silver ring with rose gold plating. And when I che... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently received a stunning wedding ring from MSBlue Jewelry, and I couldn't be happier! My husband surprised me with this beautiful piece, which even has a personalized engraving. I've received co... Mehr ansehen
The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Mehr ansehen
Both my wedding band and engagement back up ring are beautiful. I love them and for the price the quality is awesome. I dont take off my rings and have had one of them for almost 2 years and they look... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Kontaktinformationen
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Vereinigte Staaten
- +1(213)3974916
- service@msblue.com
- msblue.com
3,6
Akzeptabel
159 Bewertungen
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Horrible quality, worse customer service
I bought an engagement ring from this company 9 months ago, and it’s already showing major damage from normal wear. For something meant to last a lifetime, that’s completely unacceptable.
We’ve been in contact with their customer service team — which takes forever to respond — and after all the back-and-forth, their final answer was that “the only effective way to restore the ring’s integrity is to completely rebuild the setting and prongs.” After just nine months. That says everything you need to know about the quality.
Worse, they expect us to pay for the repair. Charging a customer to fix your own product failure is unacceptable.
My wife works in marketing, so we understand how much effort they put into influencer campaigns. But no amount of marketing can make up for poor craftsmanship and slow, unhelpful support.
This ring was supposed to last a lifetime. I regret buying from this company and would not recommend them to anyone for anything more than costume jewelry
17. September 2025
Bewertung ohne vorherige Einladung
Laughable quality, terrible customer service
I’ve had my ring for 9 months. 3 prongs are gone and I had to have it fixed by an external jeweller one month out from my wedding to due to the lack of responsibility taken by their customer service team.
11. September 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Chantal,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience you’ve encountered. We completely understand how upsetting it must have been to face an issue with your ring so close to such an important occasion, and we are truly sorry that our customer service did not meet your expectations.
At MSBLUE, we take great pride in the quality of our jewelry and in providing attentive customer support. Clearly, we fell short in this instance, and we deeply regret the stress it caused you. Please know that your feedback is taken seriously, and we are committed to improving our processes to prevent this from happening in the future.
We would like to make this right and ensure your concerns are addressed personally. When you have a moment, please reach out to us directly at service@msblue.com, so we can review your situation in detail and work toward a satisfactory resolution. Your trust is important to us, and we hope to have the opportunity to restore it.
Sincerely,
MSBLUE Customer Care Team
The Ring
The shipping took longer than advertised but once I received the ring, it was absolutely breathtaking and I can’t wait to propose to my future fiancé!! Thank you MSBlue 💍💯🙏🏾
29. August 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear T Rich Jr,
Thank you for sharing your experience. We sincerely apologize for the delay in shipping, and we truly appreciate your patience. We’re thrilled to hear that the ring exceeded your expectations, and we wish you all the best for your upcoming proposal! 💍
Warm regards,
MSBLUE Customer Care Team
Having the perfect engagement ring for…
Having the perfect engagement ring for my one and only. They are so nice and caring.
17. August 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Tiff,
Thank you very much for your wonderful review. We are delighted to hear that you found the perfect engagement ring for your loved one. It means a lot to us that our team could provide you with a positive and caring experience. Wishing you both happiness and joy for many years to come.
Sincerely,
MSBLUE Customer Care Team
We ordered a ring 3 weeks ago and have…
We ordered a ring 3 weeks ago and have not received any tracking information on it. We have done all of the contact us option and have not heard from their company.
31. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Anna,
Thank you for sharing your feedback with us. We sincerely apologize for the delay and the lack of communication regarding your order. This is not the experience we want for our customers.
To assist you promptly, please contact us directly at service@msblue.com with your order details. Our team is ready to help resolve the issue as quickly as possible.
We appreciate your patience and look forward to hearing from you.
Warm regards,
MSBLUE Customer Care Team
The products are beautiful ONCE you…
The products are beautiful ONCE you receive them!
Customer communication and follow up is lacking unfortunately. I have purchased 3 pieces Since July 2, 2025. First 2 were stuck in a shipping hold via their shipper, no movement for 7 days. One I had paid expedited shipping for, only to find out it was being shipped from China and I had to pay a duty on it to be released. Still waiting for the 3rd and final piece that was shipped July 22nd and status remains the same with the shipper as of 7/30/2025. Pending receipt from merchant. SMH.
30. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Andrea,
Thank you so much for your feedback, and we’re truly sorry for the frustrating experience you've had.
We’re glad to hear you loved the products once received, but we fully acknowledge that communication and shipping delays should never overshadow your experience. Your expedited shipping order being held and incurring unexpected duties is not the smooth process we aim to provide, and we sincerely apologize for the inconvenience.
Regarding your third order placed on July 22nd, it does sound like the shipping status has not been updated properly. Please email us at service@msblue.com with your order number so we can look into it immediately and provide a clear update.
We value your continued support and are committed to making things right.
Warm regards,
MSBLUE Customer Care Team
I ordered a ring for my wife…
I ordered a ring for my wife for our first anniversary. The day it was due to be delivered I received an email saying it was at my house. Unfortunately it was not at my hose. I contacted USPS and filed a lost package claim. I also raeched out to MSBLUE. They responded shortly after that they would do everything on their end to help find it. The package showed up the next day. What I took away from this experience was how quickly MSBLUE responded and their concern about my one order. They were FIRST CLASS the entire time. From email updates until the order was received. Can not recommend them enough.
24. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Daniel,
Thank you so much for taking the time to share your experience with us.
We’re truly honored to have been part of such a meaningful occasion—your first anniversary. While we’re sorry for the brief delivery confusion, we’re very glad to hear that the package arrived safely the next day and, more importantly, that our team could offer timely support during the process.
Your kind words about our service mean the world to us. Providing first-class care to each and every customer is at the heart of what we do, and knowing it made a difference for you is deeply rewarding.
Wishing you and your wife a wonderful anniversary and many joyful years ahead. We look forward to serving you again in the future.
Warm regards,
MSBLUE Customer Care Team
Great ring solid and beautiful!
Great ring solid and beautiful!! Used it to propose and she loved it!!! Everyone thinks it was way more expensive than it really was ! Few minor inconveniences out of MS BLUES control but they made it right and always responded as quickly as possible!! Great customer service and friendly staff!
23. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Dylan,
Thank you so much for your wonderful feedback! We’re thrilled to hear that the ring was perfect for your proposal and that she loved it — that truly means the world to us. It’s also fantastic to know that the quality exceeded expectations and even surprised those around you!
We appreciate your understanding regarding the minor inconveniences, and we’re glad we could resolve everything promptly for you. Our team is always committed to providing the best service and support, and your kind words really encourage us to keep it up.
Wishing you both a lifetime of happiness and beautiful moments together!
Warm regards,
MSBLUE Customer Care Team
thebest ring marker
14. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Melvin,
Thank you for your positive feedback! We're delighted to hear that you think MSBLUE is the best ring maker. We truly appreciate your support and look forward to serving you again!
Warm regards,
MSBLUE Customer Care Team
It was exactly like it was pictured
It was exactly like it was pictured
I couldn't be more pleased.
18. Juni 2025
Antwort von MSBLUE Jewelry
Dear Penny,
Thank you so much for your kind words! We’re thrilled to hear that the ring matched your expectations perfectly and that you’re so pleased with it. Your satisfaction is our greatest reward!
Warm regards,
MSBLUE Customer Care Team
Beautiful art piece
Your platform was easy to access and understand..I was going to purchase a 2nd micro pave band from you but the price is too far reaching for me.. wish you could offer more quality for less those of us on a limited income.. so in searching high and low I found another more in the price vicinity I can afford.. good quality less money.
Becky
19. Mai 2025
Antwort von MSBLUE Jewelry
Dear Becky,
Thank you for sharing your honest feedback and for appreciating our platform’s ease of use. We’re glad you found our designs beautiful and meaningful.
We understand that pricing is an important consideration, and we always strive to balance quality and value for all our customers. Your thoughts are very valuable to us as we continue to explore ways to offer more accessible options.
We hope to have the chance to serve you again in the future and wish you all the best on your jewelry journey.
Warm regards,
MSBLUE Customer Care Team
So I haven’t ordered yet I am really…
So I haven’t ordered yet I am really tempted to, but I just want to make sure the rings are good quality before I spend 2k. I am interested in a 14k gold ring and I just want to make sure that people don’t have problems with the gold fading or chipping. As I always shop at pandora I have been having issues with the bottom of my ring fading and turning my finger green. I just want to make sure this is not a common issue at Ms blue.
22. Mai 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Dakoda,
Thank you for reaching out and considering MSBLUE for such an important purchase. We completely understand your concerns about the quality and durability of a 14k gold ring.
At MSBLUE, we use high-quality 14k gold that is carefully crafted and rigorously tested to ensure lasting color and resistance to fading or chipping. Unlike some lower-grade pieces, our rings are designed to maintain their beauty over time and minimize skin irritation, such as discoloration.
We stand behind the quality of our jewelry and are confident you’ll be pleased with your purchase. If you have any questions or need further information, please don’t hesitate to contact us—we’re here to help!
Warm regards,
MSBLUE Customer Care Team
My wife was happy
18. April 2025
Antwort von MSBLUE Jewelry
Dear Vadym,
Thank you for your wonderful feedback! We’re so happy to hear that your wife was happy with her ring. Your satisfaction means a lot to us!
Warm regards,
MSBLUE Customer Care Team
Beautiful
It's a beautiful necklace that arrived quickly! The packaging that came with it was stunning. I'm very pleased with my purchase!
25. März 2025
Antwort von MSBLUE Jewelry
Dear Lisa,
Thank you very much for taking the time to share your wonderful feedback. We are truly delighted to hear that the necklace met your expectations and arrived promptly. It’s also great to know that you appreciated the care and attention we put into our packaging — we believe that every detail matters in creating a special experience for our customers.
Your satisfaction means a lot to us, and we are honored to have been part of your jewelry journey. If there is anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you again for your kind words and support!
Warmest regards,
MSBLUE Customer Care Team
It was quick shipping and the item was…
It was quick shipping and the item was clean and beautiful
28. März 2025
Antwort von MSBLUE Jewelry
Dear Glenn,
Thank you very much for your positive feedback. We are pleased to hear that your order arrived quickly and that you found the item clean and beautiful. At MSBLUE, we strive to ensure every customer receives high-quality products along with prompt service.
We truly appreciate your support and look forward to serving you again in the future. Should you have any questions or need assistance, please feel free to reach out to us.
Warm regards,
MSBLUE Customer Care Team
Horrible customer service …
I bought mine and my wife’s ring from MSBlue in January of 2024. I have the 8mm wedding band “sterling silver”. But it is Gold Plated in fake ass white gold that has chipped and flaked. I’m not in construction and don’t use lotions. This is horrible customer service. They basically blamed it on the fact that ALL of their sterling silver is plated which was NEVER stated on their website! DO NOT BUY FROM THIS COMPANY. POS ring they sold.
8. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear RA,
Thank you for taking the time to share your experience. We sincerely apologize for the disappointment and frustration you’ve encountered with your ring and our service. At MSBLUE, we aim to provide clear product information and high-quality jewelry, and we regret if any details regarding plating were not sufficiently communicated.
Please know that your feedback is taken very seriously. We would like to understand your situation better and work towards a satisfactory resolution. Could you please contact our Customer Care Team directly at service@msblue.com so we can assist you personally?
We appreciate your patience and hope to have the opportunity to make this right.
Warm regards,
MSBLUE Customer Care Team
I purchased 2 rings on January 20
I purchased 2 rings on January 20, 2025 there was absolutely no communication whatsoever about processing, shipping NOTHING. After multiple failed attempts to get some kind of update, I finally get a notification that I'm receiving a package from China. My rings arrived February 18, 2025. I wore my rings for a week and noticed chipping, like paint was chipping off and discoloration where the chip was. They kept pressing me to write a review so I did. They reached out to me right away wanting to fix my rings for free. My rings were delivered to a location here in the US on March 11, 2025. I've reached out for updates and get a generic response and today I checked the website and they removed my review.
Welp! There's a $250 lesson learned.
20. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Carissa,
Thank you for sharing your detailed experience with us. We sincerely apologize for the delays and lack of clear communication you encountered during your order process — this is certainly not the level of service we strive to provide.
We appreciate you giving us the opportunity to make things right by sending your rings back for repair, and we regret any frustration caused by the follow-up communication. Regarding your review, we would like to clarify that removing reviews is not a practice we take lightly, and we will investigate this internally to ensure transparency.
Your feedback is extremely valuable to us as we continuously work to improve both our products and customer service. Please feel free to reach out to our Customer Care Team directly at service@msblue.com, so we can provide you with the most up-to-date information and assist you further.
Thank you for your patience and understanding. We hope to restore your confidence in MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My ring is absolutely GORGEOUSSS!!!
We were able to find the perfect engagement ring at a much lower price! It only took a few days to get it & we were so impressed! My ring is STUNNING & the packaging was also beautiful! I would definitely shop MSBLUE Jewelry again- in fact we are picking out our wedding bands now!! Ty!
14. März 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Sheryl-anne,
Thank you so much for your fantastic feedback! We’re absolutely thrilled to hear that you found the perfect engagement ring with us and that it arrived quickly. It means a lot to know that you’re impressed not only with the ring’s beauty but also with our packaging and overall service.
We’re honored to be part of such a special moment in your life and excited to hear you’re now choosing your wedding bands with MSBLUE! If there’s anything we can do to assist you during this next step, please don’t hesitate to reach out.
Wishing you both a lifetime of love and happiness!
Warm regards,
MSBLUE Customer Care Team
Disappointed
I am sorry to say that I was not impressed with the custom ring I purchased. It looks poorly made in person. The stones are much smaller in person. Nevertheless, as my grandmother use to say, I bought this lesson. It was still a pleasure doing business with you.
19. März 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Diondra,
Thank you for sharing your honest feedback with us. We’re truly sorry to hear that the custom ring did not meet your expectations in terms of craftsmanship and stone size. Your experience is very important to us, and we regret any disappointment caused.
We appreciate your kind words about doing business with us and your gracious attitude despite the outcome. Please know that we are committed to continuous improvement and would welcome the opportunity to discuss how we might better assist you or address any concerns.
If you would like to reach out directly, our Customer Care Team is here to support you.
Thank you again for your feedback and for choosing MSBLUE.
Warm regards,
MSBLUE Customer Care Team
My wife really loves this ring after…
My wife really loves this ring after loosing rings over the years over and over I opted for this choice and I I’ll definitely shop here again I the future
20. März 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Drew,
Thank you so much for your heartfelt feedback. We’re delighted to hear that your wife loves her ring and that you chose MSBLUE for such a meaningful purchase. We truly appreciate your trust in us and look forward to serving you again in the future.
If there’s anything we can assist with, please don’t hesitate to reach out.
Warm regards,
MSBLUE Customer Care Team
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.