I had a terrible experience with my second and final purchase with MSblue. I ordered a silver ring with lab diamond and lab emeralds but I received a silver ring with rose gold plating. And when I che... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I recently received a stunning wedding ring from MSBlue Jewelry, and I couldn't be happier! My husband surprised me with this beautiful piece, which even has a personalized engraving. I've received co... Mehr ansehen
The jewelry quality and craftsmanship exceeded my expectations. This was my second order, and I'm just as impressed as the first time. I wear these pieces daily, and they still look flawless. Just a h... Mehr ansehen
Both my wedding band and engagement back up ring are beautiful. I love them and for the price the quality is awesome. I dont take off my rings and have had one of them for almost 2 years and they look... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Diamonds with A Promise Celebrating life's milestones with timeless craftsmanship, meaningful connections, and lasting impact.
Kontaktinformationen
3422 Old Capitol Trl, Ste 348, 19808, Wilmington , Vereinigte Staaten
- +1(213)3974916
- service@msblue.com
- msblue.com
3,6
Akzeptabel
159 Bewertungen
Hat 25 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Accurate shipping notifications
Accurate shipping notifications. Quality is very beautiful. Fits perfectly.
1. März 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Thank you so much, Tara, for your wonderful review! We're delighted to hear that you loved the quality and fit of your jewelry and that our shipping updates met your expectations. Your support means the world to us! If you ever need anything, don't hesitate to reach out. Enjoy your beautiful piece!
I purchased my ring 1/12/2025 for my…
I purchased my ring 1/12/2025 for my birthday gift. It needed to be resized. I sent the ring back for an exchange not being informed that your company would be in Europe for training. It took almost 2 months to get the order. It went from being a birthday gift, missing a Valentine’s Day gift to just arriving in March. Customer service was NON existent. Finally found someone who helped. Product is beautiful, but I’d be hesitant to buy from your company again.
12. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
Thank you for sharing your experience with us — we’re truly sorry to hear about the delay with your ring exchange and the lack of communication during that time. We completely understand how disappointing it must have been to miss those special moments, especially when it was meant to be a meaningful birthday and Valentine’s Day gift.
We appreciate your patience, and while we’re glad you love the product, we know the experience didn’t meet your expectations. Your feedback is incredibly valuable, and we’re already working on improving our customer service response times and communication to ensure this doesn’t happen again.
If there’s anything we can do to make this right or assist you further, please don’t hesitate to reach out to us at [support email]. We truly hope to have the chance to provide you with a better experience in the future.
Thank you again for your honest feedback.
Best regards,
MSBLUE Team
No customer service
As others have commented, poor customer service. I ordered a necklace online and when it arrived the interlocking circles were so tiny I could barely see them on my neck. Not really what I had in mind so I emailed to inquire about returning. The return policy states if you're not satisfied they will fully refund you. Took weeks to get a response cuz supposedly they're away for training? When they finally replied with their policy with it area highlighted that they deduct a $20 restocking fee as well as the original Shipping cost. I'm assuming I would also pay for the return shipping. Very much a joke would never shop from that site again.
31. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about your experience with your recent order and the delay in our response — that’s certainly not the experience we want for our customers. We understand how frustrating it must have been to wait for a reply and to feel disappointed with the product size.
Our goal is to make the return process as smooth as possible, and we apologize if our policy around restocking and shipping fees wasn’t clear upfront. Your feedback is valuable, and we’ll be reviewing our communication and return process to avoid similar issues in the future.
We’d love the opportunity to make this right. Thank you for bringing this to our attention — we genuinely appreciate your feedback and hope we can regain your trust.
Best regards,
MSBLUE Team
Moisannite rings
Lovely sparkle. Thinner than I was expecting.
6. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
Thank you for your kind words! We're delighted that you love the sparkle of your moissanite ring. Our designs are crafted with elegance and brilliance in mind, and we truly appreciate your feedback on the band thickness. If you’re ever looking for a different style or need any assistance, we’re always here to help!
We look forward to serving you again. 💙✨
Best regards,
MSBLUE Customer Service Team
I’ve been trying to return something…
I’ve been trying to return something for an entire month! Can barely get a response and when I do I can’t even get a return shipping address
Ps I got no reply!
7. Jänner 2025
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
We’re very sorry for the trouble you’ve had with your return process. We understand how frustrating this must be, and we truly want to assist you as quickly as possible.
We have sent you an information request—please kindly reply to it at your earliest convenience so we can help resolve this for you. If you need any further assistance, feel free to reach out to us at service@msblue.com.
Thank you for your patience, and we appreciate the opportunity to make things right.
Best regards,
MSBLUE Customer Service Team
One earring showed up in my package
One earring showed up in my package. They aren’t responding either.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
We sincerely apologize for the earlier issue with your order. We’ve since sent the missing earring, and we’re happy to confirm that it has been delivered on January 14. We appreciate your patience throughout this process.
If there’s anything else we can assist you with, please don’t hesitate to reach out to us at service@msblue.com.
Thank you for giving us the opportunity to resolve this.
Best regards,
MSBLUE Customer Service Team
Please email me back about my second…
Please email me back about my second ring exchange, I am not happy with how things have went. I would like to give this company a chance to make things right.
23. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
We’re truly sorry to hear about the challenges you’ve faced with your second ring exchange. We understand your frustration and appreciate your patience in giving us the opportunity to resolve the matter.
We’ve already processed your request and are committed to ensuring your experience with us is a positive one. Please check your email for the latest update, and if you need further assistance, don’t hesitate to reach out to us at service@msblue.com.
Thank you again for your understanding, and we look forward to making this right for you.
Best regards,
MSBLUE Customer Service Team
OMG… Wow
OMG! 😱 🤩 Wow! Thank you guys sooo much! If I could I would give you 10 ⭐️ s…. The ring you guys helped me customize for my fiance is absolutely fabulously. It turned out more amazing than I could have imagined and it fits her sooo nice with the original we customize with you for us. Thank you again bunches! Xoxoxo 😎🤙🏻❤️🏴☠️
25. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
WOW! We’re absolutely thrilled to hear how happy you are with the custom ring you created for your fiancée! 💍💙 It means the world to us that we could help make this moment even more special for you both.
Thank you for your kind words and for choosing MSBLUE for such an important occasion. We look forward to being a part of many more special moments in the future!
Sending you both all our best wishes! Xoxoxo 😎❤️
Best regards,
MSBLUE Customer Service Team
Awesome
Beautiful diamond ring..shipping was a tad bit slow but I think that had to do with the weather. I am happy with my purchase
20. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
Thank you for your kind review! We’re so happy to hear that you’re pleased with your beautiful diamond ring. We truly appreciate your understanding regarding the shipping delay—it can sometimes be impacted by weather conditions, but we’re glad it didn’t take away from your overall experience.
Thank you for choosing MSBLUE, and we look forward to serving you again in the future! 💍✨
Best regards,
MSBLUE Customer Service Team
The rings are beautiful
The rings are beautiful. True to size. My girlfriend will love them.
19. November 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Robert,
Thank you for your wonderful feedback! We’re so glad to hear that you’re happy with the rings and that they’re true to size. We’re sure your girlfriend will absolutely love them! 💍💙
We appreciate your trust in MSBLUE and look forward to helping you celebrate many more special moments.
Best regards,
MSBLUE Customer Service Team
Ordered the wrong size and the exchange…
Ordered the wrong size and the exchange was nearly effortless. Quality products and top notch customer service.
16. November 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Tanner,
Thank you so much for your kind words! We’re thrilled to hear that your exchange experience was nearly effortless, and we truly appreciate your recognition of our quality and customer service.
It’s always our goal to make every part of your experience smooth and enjoyable, and we’re so happy we could assist you. We look forward to serving you again soon! 💍✨
Best regards,
MSBLUE Customer Service Team
The ring is from China
The ring is from China, if you buy Gold ring to be cheap silver , the quality is terrible , you can look the reviews from Reddit and Better business Bureau, I made the complaint the company never answered, The rings are made in China but they pretend to have "headquarters" in NY. It's just a post office address that they have in NY. Stay away if you want quality, customer service and good shipping time-frame.
28. Jänner 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Ana,
We’re truly sorry to hear about your experience, and we sincerely apologize for any frustration caused. We take all feedback seriously and are committed to providing high-quality products and top-notch customer service.
We understand your concerns, and we want to assure you that our rings are made with the utmost care and attention to detail, adhering to the highest standards. Our team is always available to help with any issues, and we deeply regret that we missed the opportunity to resolve your concerns sooner.
Please reach out to us at service@msblue.com with any further questions or if you would like assistance with your order. We are here to make things right and improve your experience with us.
Best regards,
MSBLUE Customer Service Team
She loves it
26. September 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Customer,
Thank you so much for sharing your feedback! We’re overjoyed to hear that she loves the ring. 💍💙
It’s truly rewarding to be a part of such special moments, and we’re so glad you chose MSBLUE. We look forward to serving you again in the future!
Best regards,
MSBLUE Customer Service Team
The quality is terrible for the price I…
The quality is terrible for the price I paid , from gold to be looks like a cheap ring silver , I don’t recommend
4. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Anna,
We sincerely apologize for the disappointment you’ve experienced with your purchase. We understand your frustration and want to ensure you are completely satisfied with your experience.
At MSBLUE, we take pride in offering high-quality pieces, and we regret that the ring did not meet your expectations. We’d love to resolve this issue for you. Please reach out to us at service@msblue.com, and we’ll work to make things right.
Thank you for bringing this to our attention, and we hope to have the opportunity to assist you further.
Best regards,
MSBLUE Customer Service Team
Great from start to finish
From start to resizing to finish, I had a very easy experience with great communication through all parts! Cissy was amazing to work with and I will absolutely be back!
Thank you for helping one of the most important memories be successful!
25. September 2024
Bewertung ohne vorherige Einladung
Thx for the ring.
The for the ring. I can’t wait to see how my future goes for the person I really want to give this to. ❤️. Wish me luck everyone
11. September 2024
Bewertung ohne vorherige Einladung
The ring was gorgeous
The ring was gorgeous! Better than I even thought was going to come my heart started to race as I looked at the ring I plan on proposing to my girlfriend. I know she's going to love it I'll definitely do business with MSBLUE again, thank you.
Adrian
4. September 2024
Bewertung ohne vorherige Einladung
The rings are beautiful!
The rings are beautiful and the stones sparkle. The only thing I did not like was the weight of the rings they are very light, hoping the metal will last and not bend over time. These are affordable and give you the appearance of an expensive diamond without the price, but I am not sure if they are going to forever rings.
3. September 2024
Bewertung ohne vorherige Einladung
I never received the ring
24. August 2024
Bewertung ohne vorherige Einladung
Antwort von MSBLUE Jewelry
Dear Daniel,
Thank you for your feedback, and we sincerely apologize for any confusion. We’ve checked our records, and it shows that one of your orders was delivered and received, while the other has been refunded.
If you believe there’s still an issue or have any further concerns, please don’t hesitate to reach out to us at service@msblue.com. We’re here to assist and ensure everything is resolved to your satisfaction.
Thank you for your understanding.
Best regards,
MSBLUE Customer Service Team
I received the ring and it's very…
I received the ring and it's very delicate. The size seems a little small, but I changed it to another finger and it fits very well. I'm thinking about getting the size adjusted.
12. August 2024
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