Lifetouch Bewertungen 149

Myself and my daughters grandmother both never received our photos totaling over $150 from 2024, the company is completely unresponsive to any and all complaints. They will take your money, photos of your child, and data to use for their own purposes I guess. For $150 we received one digital photo each, ours many prints never arrived. In addition to stealing from new parents, they also lost a class action lawsuit for not paying their employees. So they might never even have got the photographers photos because they refuses to pay for services rendered. I'd recommend contacting your school board and getting them blacklisted.

Scam I ask for physical they gave me digital.. stay away ppl don’t do it.

Worst customer service, after over month of not receiving my photos I called them to find out they said they had the wrong email address and had to "reorder" my prints, 2 weeks later Im still waiting and they are only telling me photos are ready but not shipped yet with no timeline of when will arrive, pushing over 2 months since payment and order and still no photos, highly unrecommeded, customer beware

Life touch ???
Prestige??
Only you know what the difference is.. I have been told so many different answers so I'm writing this complaint on both sites?

I have been told so much incorrect information and lies to just get me out of the chat! I was given a number to get assistance with booking from your chat agents and it was a fake recording! I tried in sept to schedule and was told wait till October to schedule! I got the email to schedule and 2 seconds later it was booked! I contacted your company via chat and the gentleman said which day did I want and then asked for my child's name and then quickly lied and said they were all booked even in December!!!
If this was you trying to get senior photos to have pictures for one of the most important days of your child's life would you want to be Bul****** about this situation like you all have been doing to me? And clearly plenty of other parents?
I need to schedule a session for my child and would love some real input and information and a resolution to this issue!
The money you all charged for photos and the lack of support you give parents is not ok and should not be acceptable!

Sincerely
A disgusted parent!!!

Worst company to take Pic they slow took baby Pic and left snot running down child noise the photographer do not know how take pictures all the photos is only head shot wasteof money

Photographer was great, pictures were great, but we never received them. The made a replacement order and spelt the name on the photo wrong so now we are waiting for another replacement order. When I call it is usually someone I can barely understand and it takes a minimum of a half hour to get through it all after being on hold for 10 plus minutes just to talk to them. It's just exhausting.

We paid $20 for our beautiful daughter's photos. Then they charge us $9.95 taxes and shipping. WTF

The envelope was bent because they ship with flimsy cardboard. The photographer took picture without telling my student they were taking it. All my mommy friends said their kid didn't look great either. My biggest complaint is the ADVERTISEMENT ON THE PURCHASED PHOTO!!

Pretty sad that this company is STILL taking school photos with such a LOW RATING on all social media platforms! My daughter came home from school begging me not to purchase photos that I had already paid for online. 🤦 She said that the woman was rude and none of her classmates liked their photos and felt like the lady ruined their experience! This isn't the first time I've heard this... And unless something changes.. probably won't be the last. I'm not going to be buying from the school anymore. I will get our yearly photos from a better, more professional place moving forward.

I haven't had school pictures of my kids since my littlest one was in first grade. They are took expensive. It really sucks because she's the one I have the least pictures of anyway. I am a parent of three kids, or was and now that they are grown I don't have any of their pictures. I don't have them and I could never afford them. I think you are horrible.

Expensive. It’s $125 for the digital option. Photos were horrible too.

Horrible dull looking pictures and for some reason always tell my child to 'TILT" their head. WHY?
Worst school pictures I have ever seen. My nieces go to a different school 20 miles away and they have fabulous pictures with great lighting and no tilting. Weird. BALLARD SCHOOLS IN IOWA NEED TO GET A CONTRACT WITH SOMEONE BETTER!!!!!!!!!!

You need to take more time with taking pictures for 1 st graders. My granddaughters pics were Not up to par like they should of been. No one fixed her hair no one fixed her necklace and you take pics to close up. Very disappointed. Just look at your reviews. I could if taken a better pic with my phone.

Horrible company. Why schools use Lifetouch is beyond me! If they "lose" photos that are being shipped to your home address think about what else they lose...your personal information to cyber thieves, credit card numbers, etc. I've been on hold for 30 minutes and still waiting for the phone to be answered, after wasting 45 minutes on a chat with someone in a foreign country who doesn't speak English well enough to get the information across and I finally gave up, all while writing this review. All of you at this company who condone this type of customer service are no better than the unwarranted telemarketer. Shame on you.

I had picture day at school and it was a new photo taking company and it was absolutely so bad like I’m not even saying that because people usually find themselves looking bad I Lena it was so bad as soon as I sat down and smiles for like .5 seconds this guy took the picture and my smile came out so crooked and not only that I ordered to get a retouch so I looked smoother and so my acne doesn’t show up as bad and they did not even include it in with my picture there’s nothing that was done to it I’m absolutely so disappointed and they need to get a new Bobbie because taking pictures is not a good one for them to be doing please do not waste your money on this company it’s not worth it I promise

I would give NO stars if I could. This place has the WORST customer service. I've used their chat and called with questions/issues. I've talked to other families who have had to call with our school and their experience has been mostly the same. Not sure why we contionue to use them.

If you love being on hold for 2 hrs or more this place is FOR you! If not, like most people then hopefully your school won't hire them/you won't have anything you need to inquire about. Chat wasn't much better, after 30 minutes of back and forth and repeating myself on info that I had already given, they told me to give them a call so they could better help me, or to place my order and if it isn't right they can redo it. Seriously, why wouldn't you want to do the order correctly in the first place. Reason: if they have to redo then you have to call/chat and the cycle continues. Eventually you GIVE UP...your time is worth more!

Also, while I was typing, they discontinued the chat and so what I had typed didn't even get posted to the chat. JOKE!!!

It takes effort to suck as much as Lifetouch

I applied to underclassmen and pre-k photographer positions at Lifetouch and the management and communication skills of those in the hiring process are a complete joke. Additionally an internet search of Lifetouch will reveal abysmal reviews from very unsatisfied parents and teachers, pointing out poor workmanship, a lack of customer service, failure to deliver purchased products on time, failure to perform premium touch ups at a surcharge and all around unprofessional conduct.

The Google review rating for my local Lifetouch studio is 2.7 out of 5, based on 36 reviews. On TrustPilot, they are rated 1.2 after 110 reviews, with 95% being 1 star ratings. On Yelp, Lifetouch National Studios has 1.0 stars out of 5 with over 1,200 reviews. A separate Yelp page for my local Lifetouch is also 1.0 star. A Yelp page for a nearby community's Lifetouch is 1.1 stars.

After applying to two different photographer positions (one for underclassmen and one for pre-k) via Indeed in early August 2025, I attended an online group meeting on August 13, 2025, that explained job basics of the underclassmen position and filled out another form to be contacted if I was still interested in the job. The meeting was scheduled for 45 minutes, but lasted about 10 minutes and was a simple power point presentation of information already disclosed via the Indeed posting.

On Friday, August 15, at 12:20 PM, photo manager Andre Arnold sent out a email to over 70 people stating "I know this is last minute but join me Saturday morning, Andre Arnold, for your final Lifetouch interview." The email also referenced looking to hire people "today" despite the email also spelling out that such an offer would impossible until after after the next day's interviews at the earliest. The online group interview was set for 9:00 AM the next day. Andre, nor anyone from Lifetouch, ever showed up to that interview.

I emailed Andre and two other Lifetouch contacts, Megan Buckmaster-Lapeer and Taniah Clyburn, about 20 minutes after the interview should have started asking for more information on interviewer no-show. At least one other interviewee in the group said they emailed Andre as well. I was the second to last person to exit the virtual interview around 9:30 AM. No one from Lifetouch responded to my email.

On Monday, August 18, around 10:00 AM, I emailed Andre, Megan, and Taniah again asking if interviews would be rescheduled. No one replied.

On August 19, Andre finally made his first communication since scheduling the failed interview, claiming technical issues and announcing a second attempt at online group interviews the following day. The text of the email was virtually an exact copy and paste from his previous email with minor edits. It again referenced looking to hire people "today," before conducting the interviews tomorrow. The email was also sent out separate three times in less than an hour.

At 11:08 AM on August 20, less than four hours before the interview, Andre emailed over 80 interviewees informing them that he was moving the interview time from 2:00 PM to 4:00 PM. I did not attend this interview.

The following day, August 21, Andre emailed a group of over 90 people "in hopes of getting some of [us] in in [their] training class next week," since no one is showing up to last minute interviews with poorly reviewed companies.

Around 10:30 AM on August 23, I was contacted by Taniah by text and email inquiring about my availability to interview for a pre-k photographer position. I responded with my availability about an hour later to her text. Taniah did not respond.

On August 29 at 10:20 AM, Andre emailed the following to around a dozen people: "I would like to talk to you today, at 2pm - 3pm, to answer additional questions and if it is a fit, make some offers to join us for our next training class next Wednesday and Friday, Sept 3 - 5. Again, TOMORROW MORNING at 9am...I know it is short notice, but I really want to get some of you in our next training class. We still need great people to join our team." The email was accompanied by an invite to a virtual meeting the same day at 2:00 PM. The addition of 9:00 AM tomorrow was not addressed with any other information and appeared to be due to the lack of editing a copy and paste email. Andre sent out another email at 2:00 asking people to join the interview at 2:00 PM. This was not a reminder notification; it was a separate new email asking people to show up on the spot.

On September 2 at 8:18 AM and 8:19 AM, Andre emailed inviting 15 people to an online interview at 2:00 PM that afternoon. On September 3, Andre sent out one email at 7:55 AM, and two at 8:00 AM for interviews that day at noon.

EVERY single school year these guys mess up my kids photos. Either they have her looking at a weird angle or they snap the photo right before or after she smiles so her mouth is at an odd position. This year they finally got a good picture of her face BUT ONE SLEEVE ON HER DRESS IS FLIPPED INSIDE OUT. Like really??? You couldn’t just take two seconds to tell her to fix her sleeve??? She has Autism so she just doesn’t notice that stuff. Would have been an easy fix and then I could finally have bought some of her school pictures. But nope, all of their photographers are lazy and unprofessional. So once again I’ll be taking my own pictures and you lose out on the hundreds of dollars I would have spent getting pictures to send to my family. You’re a joke of a company. I hope another studio takes your place doing school photos soon so parents can give their money to someone who actually gives a damn about taking a half decent photo which is your only job.

Absolutely horrible experiences every year. I honestly have no idea why the school keeps using them. I have been on hold for over 1 hour now and the 'chat' is saying reconnecting. It's impossible to get a hold of anyone. Every year I order the digit print and never receive it. I have to reach out to get them to resend because the link never makes its way to my email. I dread every year trying to order my kids school pictures. It shouldn't be this difficult, and I shouldn't have to pay $30 for 1 8x10 picture. Fed up and disgusted with this company.

These can’t be real photographers. They don’t know basic poses and head placement. A child could do better. They made my child so dark, you couldn’t see her facial features. They don’t know how to take photos of black people. We need lighting not shadows. Why do schools keep using them?