Snapfish Bewertungen 1 128

I ordered a photo book on Thursday, it arrived today (Tuesday). It is just perfect, the pages are glossy and of great quality. I was lucky enough to find a discount code for half price, so I ordered a bigger book. The images are of great quality, and it was really helpful that a warning comes up on the screen, during the order process, if the image will be of a low quality. This book was for one of my children to mark a special occasion, and I am so glad I ordered it. I will definitely be ordering from this company again, and recommending to friends. Thank you

The plates that stick on the back are completely useless. I have had broken ornaments that are sitting underneath my acrylic photos. I also have damaged photos. I spent over £300 on acrylics of our wedding photos. Absolutely shocking I am so very disappointed and upset. You can never talk to any customer service either so am unable to get any sense from a human. DO NOT ISE THIS COMPANY

1 project resulted in the production of 4 orders.
2 orders got a full refund.
2 orders were 'Gestures of Goodwill'
I have got a multitude of books, all related to the 1 order, sadly none that have been printed correctly nor delivered damage free.
I have had to spend hours having the matter escalated to senior management. First came Melissa Wangari, who has to date been the only honest person I have communicated with. Sadly, when the conversation became specific in relation to the Australian Consumer Law, Melissa was replaced by Jon (no surname provided, but previous correspondence say Jon Johnson). Unfortunately Jon's bullying tactics crumbled and he has been replaced by a Mr.Snapfish (true).
This company, I am now convinced, is run by scammers. The entire process has marked red flags. The ACCC will now follow up the serious breaches surfacing. They really need to be withdrawn from this country as the Australian public deserve better.
And the pile of faulty orders I have before me...Snapfish advised me to dispose of it, precisely in the trash.

I had an order for over 865 pictures. I was trying to get all the pictures from my phone downloaded. When the pictures arrived, there was 150 missing, they were all completely out of order, faces were cut off, images were blurry . It was really bad.

I have used Snapfiah for years!
I order a lot around the holidays! I make cards for 5 different friends and I make 3 detailed calendars every holiday, I also order prints and enlargements,too.
I have always had really good customer service. They address the problem quickly and effectively. They have even helped me out when I made a mistake, without charging me more. I will continue to use Snapfish.
I recently was required to use Shutterfly because the photos were with LifeTouch. The photos did not come as expected (tops cut off) no biggie- right? Shutterfly made a big deal basically didn’t want to simply fix the photos. Anyways just wanted to leave a long review about my love for Snapfish🤣🤣

I’ll put no star if I could don’t buy here this is a horrible company you’ll not get your refund even if the order is not shipped I told them I have a death in the family I’m traveling the package won’t find me it’s emergency they say they’ll give me a credit I want no credit course there’s nothing to buy. They have no sympathy that I’ve lost my mother they’re evil.

Absolutely fantastic service. 6 passport type photos for under £3 is phenomenal value including delivery. Royal mail did delay delivery but the photos are absolutely perfect. Saving me £9 if I'd used Max Spielman.

I wish I had read the reviews before spending an hour trying to upload photos from my iPhone. The instructions do not work. Period. But I stumbled onto the right process finally - different from the INSTRUCTIONS! - scanned the code, chose my images only to get an error msg telling me my QR code had expired. WTF???? So, I did it again and another problem; the images I chose just did not upload.

I'm done. 50%-off coupon notwithstanding, these people are clueless. They don't tell you there is a time limit to do everything, and they consistently tell people to keep the batch below 50. It would not even upload 10! Now, I know I can upload from my phone to a directory then up to SF, but OMG! WHY do they tell people to follow instructions and IT DOESN'T EFFING WORK!!!! If you can't write accurate instructions, then how can you make me a book that is high quality? According to the reviews, they don't.

I never did get anything done after an hour trying.

Had a problem with my printed mugs fading after 8 weeks after reporting this to snapfish. 3 more replacements were on the way. now saying no dishwashers. But good service on my problem thank you

The quality of their prints have become so low I'll never use them again.

Advise it's first class postage and then tell you it has been shipped but will take 5 days to get there! Err that will be 3 days too late. What a rubbish service.

Ordered two grid style posters for a funeral made up of memories of a loved one. Contacted customer service as I could see that on the due delivery date these were still on production line. Explained to customer service ( which was an actual person not AI as other suggest) the situation and the urgency of this order. The heartfelt messages and the lengths the team went to, to get these posters out and delivered as a priority the next day was outstanding.
Kindness goes a long way. This team showed so much kindness and compassion - I'm truly grateful.
Posters were excellent quality, all 105 photos were clear. Thank you so much!

Ordered a photo mug and images sub par. Blurry

Terrible Customer Service, their Customer support people are 'Unable to chase an order up as they can't contact the team that processes orders' what a load of shite, useless

Very poor quality photo prints: grainy and with a greyish tinge.

Honestly wish I had checked reviews and timings before I placed my order.
Use FreePrints, FreeSnap or literally any other company that you can find on google for your pictures - they will be cheaper and faster.
I paid Snapfish and later placed and order with the above companies for some
simple photo printing for a birthday collage. The other 2 places were cheaper and shipped much faster. Snapfish still haven’t shipped my order after 2 days

Took my money and nothing else. Photos never delivered. UPS tracking is fake. I will get in touch with a lawyer about this. this company is a sham. No customer service representative either to ask about where your orders are or for a refund. Do NOT use this company or you will be PAYING for NOTHING!

I am very happy with my order and all your help. Quick, cheap, good quality.

Absolutely ridiculous website. Forces you to make an account but then doesn't let you log in but then of course sends you a load of cr*p via email! Avoid at all cost!!!!

They charge you exorbitant fees to deliver by a specific date. But they don’t deliver on time Valentine’s Day has come and gone. Thank you snapfish. This is my last order ever. Keep your promises or get out of business. Never again. I am done with you