mydentist Bewertungen 

8 802
•
TrustScore 4.5 von 5

4,4

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Receptionist were very welcoming. Was greeted at the door by the dental nurse who immediately put us at our ease at it was the first time we were meeting our new dentist. The dentist understood my dau... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Always a lovely service, lovely, kind, caring dental staff and receptionists too. What a lovely team. Fantastic with my three children too. Good location with parking outside or a minutes walk away.

Bewertet mit 5 von 5 Sternen

I am so grateful and proud to have reached the midway point of my recovery from trauma which affected my smile and dental well being. Permission has been give and encouragement warmly received to sha... Mehr ansehen

Bewertet mit 1 von 5 Sternen

There are three mydentist practices in Exeter. They all say on the website that they take NHS patients but in fact they were not even willing to offer an emergency appointment, much less register a ne... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Zahnarzt
  2. auch in
  3. Dentalhygieniker
  4. Implantologe
  5. Klinik für Zahnmedizin
  6. Kosmetische Zahnmedizin
  7. Zahnärztlicher Notdienst

Vom Unternehmen geschrieben

We're {my}dentist: UK's largest dental care provider. Our network of over 500 practices is committed to providing the latest treatments, and helping the nation improve their oral health. Around 4 million people in the UK trust us with their dental care every year.


Kontaktinformationen

4,4

Hervorragend

TrustScore 4.5 von 5

8802 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

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4,4

Alle Bewertungen

(8 802)

790 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

Great staff both front desk and…

Great staff both front desk and medical. Great communication and all round a great experience.

28. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Neil Errington,
Thank you for your lovely 5 star review. We're so pleased you had a great experience and felt supported by both our reception and clinical teams.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

I went for my annual check up

I went for my annual check up. The dentist and his dental nurse were just superb. Professional, polite and explained everything before, during and after the examination. The dentist addressed my concerns regarding ongoing future dental issues in easy to understand terms. Just. Brilliant.

28. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Steve Barry
Thank you for your wonderful 5 star review. We're delighted to hear that the dentist and dental nurse made your check-up such a positive experience and took the time to explain everything clearly.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Emmanuel was patient and reassuring

Emmanuel was patient and reassuring, I cannot thank him and the nurse enough for this.
It short and quick as even writing this about the dentist is making me sweat!

28. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Richard Green,
Thank you for your 5 star review. It's wonderful to hear Emmanuel and the dental nurse helped put you at ease during your appointment with us.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

I'm a very nervous patient

I'm a very nervous patient, and I was treated fantastically, brilliant service.

28. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Edel Curran,
Thank you for your lovely 5 star review. It's wonderful to hear our team helped you feel relaxed and well cared for.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Would highly recommend My Dentist

Would highly recommend My Dentist. Isha is my dentist and is amazing in cosmetics, with her lovely dental nurse. Also Gerry is so professional for implants and his lovely dental nurse Kerry. Everyone is kind, caring and the receptionist are so helpful and lovely 😊

25. August 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Joy Leete
Thank you for your wonderful 5 star review and for your recommendation. We're delighted to hear that Isha, Gerry, the dental nurses, and our reception team made your experience such a positive one.
Kind Regards
mydentist Patient Support Team

Bewertet mit 1 von 5 Sternen

Moving away from this practice

Moving away from this practice. Whilst the clinical staff are great once you get to them, the reception staff are unbelievably and unesscesarily rude, abrupt and unhelpful. I dont expect to be spoken to the way I have been and its been on more than one occasion, there is no warmth or care, as someone who has no choice but to go private, I'll choose to go somewhere that values its patients.

28. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Berni,

We are very sorry to hear that you have been unhappy with the service provided to you by our reception team. It is very important to us that our teams provide excellent customer service, therefore, it is extremely disappointing to hear that we may have failed on this occasion. We have taken on board your comments and will provide Practice Manager with your feedback. If you would like to discuss your specific situation further, please contact the Practice Manager who will be happy to discuss your experience with you.

Kind Regards
mydentist Patient Support Team

Bewertet mit 1 von 5 Sternen

⭐ 0 stars

⭐ 0 stars

I am extremely disappointed with the way I have been treated by this dental practice.

I was left in severe, unbearable pain with a very serious dental infection and was repeatedly unable to get an appointment with my own dentist. Despite explaining how much pain I was in and asking for urgent help, I was left without an appointment or appropriate care.

NHS 111 advised me that the practice had a duty of care towards me and was extremely concerned about the situation. In the end, I had to seek emergency out-of-hours dental treatment, where I required my crown and tooth to be removed because of the severity of the infection.

I was also extremely unhappy with the way I was treated by the reception staff. I felt that my concerns were dismissed rather than listened to, despite being in significant pain and explaining the seriousness of my situation. I was even told that the practice manager would not speak to me.

A dental practice should have compassion and understanding for patients who are suffering severe pain and potentially serious infection. I feel completely let down by the lack of care, the poor communication and the attitude I experienced from reception.

I would not expect anyone to be left in this situation when they are asking their own dental practice for urgent help. This experience has left me extremely upset and disappointed

25. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Lisa,

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this. Please email patientsupport@mydentist.co.uk with further details so that we can investigate your concerns alternatively you can call us on 01204 799 799 (option 1)

Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

made to feel totally relaxed and…

made to feel totally relaxed and confident in any treatment required

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Mrs Campbell,
Thank you for your lovely 5 star review. We're so pleased to hear that our team helped you feel relaxed and confident throughout your treatment.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Excellent dentist appointments always…

Excellent dentist appointments always on time. Iv had two extractions in 2 years and have never felt a bit or discomfort or pain. I highly recommend and plenty of parking nearby which makes it an even better experience and hassle free.

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Brian Skilling,
Thank you for your kind 5 star review and for your recommendation. We're pleased to hear that you've had such positive experiences with our practice team and that your extractions were carried out comfortably.
Kind Regards
mydentist Patient Support Team

Bewertet mit 1 von 5 Sternen

AVOID AT ALL COSTS

AVOID AT ALL COSTS! Severe negligence and total disregard for patient safety!
​I was referred to myDentist in Lancaster through NHS urgent care due to a broken and severely painful tooth. I was seen by dentist Miriam Maher on September 14th.
​Despite explicitly informing her that I am undergoing immunotherapy and am at very high risk of severe infection and sepsis, Dr. Maher simply slapped a quick filling on the tooth without taking any X-rays or conducting proper diagnostics. She then dismissively told me never to return there and that I should go to the clinic in Morecambe instead.
​That very same night (14/09 - 15/09), I woke up in agonizing pain with a high fever of 39.9°C and chills. I had to rush to the hospital, where it was confirmed I had developed a serious purulent infection (abscess). I was given IV medication and emergency antibiotics.
​The following visit to the Morecambe Dental Clinic—where proper procedures were finally followed—resulted in an immediate X-ray and emergency extraction of the tooth due to the severe inflammation and infection caused by this extreme negligence.
​Dr. Miriam Maher and myDentist Lancaster completely ignored my high-risk medical condition and failed to provide even the basic standard of care. If you value your health and safety, stay away from this practice!

14. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Kamil,

We are very sorry to receive your 1-star review and would very much appreciate the opportunity to investigate this. Please email patientsupport@mydentist.co.uk with further details so that we can investigate your concerns alternatively you can call us on 01204 799 799 (option 1)

Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Staff were friendly

Staff were friendly, service was excellent. All I would say, is that if dentist or hygienist is running late, patients should be made aware.

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Stephen Hopkins,
Thank you for your kind 5 star review. We're delighted to hear that you found our team friendly and our service excellent. We also appreciate your feedback regarding appointment delays, as keeping our patients informed is important to us. We'll share your comments with our practice team.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Got an appointment quicky after my…

The appointment was my husband. Got an appointment quicky after his routine check up, He had to have a filling. Was seen on the morning all went well. Staff and dentist very polite

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Maureen Roberts,
Thank you for your lovely 5 star review. We're delighted that your husband was seen quickly for his filling and that he had a good experience with our team.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Love the friendly atmosphere the…

Love the friendly atmosphere the children’s dentist is Absolutly wonderful it’s always such a pleasant experience

23. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Elizabeth Stewart,
Thank you for your wonderful 5 star review. We're delighted to hear that you enjoy the friendly atmosphere at our practice and that your child has had such positive experiences with our dental team.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Very good dentist friendly and…

Very good dentist friendly and supportive

23. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Barb,
Thank you for your 5 star review. It's wonderful to know that you had a positive experience and felt well supported by your dentist.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Professional, kind and caring

My experience at the mydentist.co.uk is always positive. The staff are lovely. Everyone is friendly, kind and professional. My appointments are always on time but also my appointment is never rushed and the dentist always has time to answer any questions I may have. I have been with this practice for many years and highly recommend them.

22. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi,
Thank you for your lovely 5 star review and for your recommendation. It's fantastic to hear that you've been with us for many years and continue to have such positive experiences at our practice. Providing friendly, professional care and ensuring our patients never feel rushed is very important to us.
Kind Regards
mydentist Patient Support Team

Bewertet mit 1 von 5 Sternen

Don’t waste your money



My first appointment confirmation arrived without the practice's address. When I called to check where to go, nobody answered. When I finally got through, I received an apology and a new date, and I chose to believe it was an honest mistake. I booked annual leave from work and rearranged my week to attend.

Less than 24 hours before that second appointment, the practice called to cancel.

A dental practice asks for trust: trust with your health, your time and your money. Filton Avenue took the money readily, but showed little regard for the other two. I have now asked for a refund and cancelled my membership.

I hope the practice treats this as a chance to improve, because patients deserve far better. Until then, I would encourage anyone considering this membership to look elsewhere.

24. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Mahmoud,

Thank you for taking the time to share your experience. We’re very sorry to hear about the difficulties you encountered with your appointments and communication from the practice. We completely understand how frustrating it must have been to arrange time away from work, only for your appointment to then be cancelled at short notice.

We’re disappointed that your experience has led you to lose confidence in the practice, as providing a reliable and positive experience for our patients is extremely important to us. We appreciate your feedback and will ensure your comments are taken on board as we continue to look at ways we can improve our communication and service.

Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Karina Lewis is an excellent dentist

Karina Lewis is an excellent dentist. Very enthusiastic, knows her stuff and communicates very well.
Also very nice facilities in the new location.

22. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi David Turner,
Thank you for taking the time to share your patient experience with us and for your 5 star review. We're delighted that you were pleased with the care provided by Karina Lewis and that you had a positive experience at our new location.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

The staff are consistently friendly and…

The staff are consistently friendly and helpful. The rooms are clean and well kept. The property is conveniently centered in Torquay.

22. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Jenny Davis,
Thank you for your kind 5 star review. We're pleased to hear that you've found our practice team consistently friendly and helpful, and that our practice is clean, well maintained, and conveniently located.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

The practice is well run and professional

The practice is very well run and professional. There is never confusion about appointments and the dental work is excellent.

21. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi,
Thanks so much for your lovely 5 star review. We're pleased to hear you've experienced excellent dental care and a well-run service.
Kind Regards
mydentist Patient Support Team

Bewertet mit 5 von 5 Sternen

Always been happy with my treatment ……

Always been happy with my treatment … also you couldn’t ask for more helpful staff

22. September 2026
Bewertung ohne vorherige Einladung
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Antwort von mydentist

Hi Susan Dunn,
Thank you for your lovely 5 star review. We're delighted to hear you've always been happy with your treatment and found our team so helpful.
Kind Regards
mydentist Patient Support Team

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