I had a fantastic experience. The process was so quick and the pharmacist was super helpful and friendly which makes a difference. I felt listened to and supported and got exactly what I needed. I’m b... Mehr ansehen
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Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
A great service and a lot quicker than trying to see someone at my drs. The gent I spoke with knew what he was talking about and the meds he prescribed came the following morning. A very good way to s... Mehr ansehen
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Don't use it if you expect to get medication that day from a local pharmacy, as your surgery would do. I was not told before the consultation that any prescription would have to be couriered to me ov... Mehr ansehen
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I couldn’t get in with the GP for my daughter and needed a UTI sorting immediately as we were going away. I was able to make an appointment straight away as a time to suit me! Antibiotics on the... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
Avoid frustrating waits for GP appointments. Get an online consultation for common conditions, and medication when you need it. Delivered for free.
Kontaktinformationen
Vereinigtes Königreich
- mylocalsurgery.co.uk
4,4
Hervorragend
536 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Antwort von My Local Surgery
Hello Julie,
Thank you so much for your positive feedback! We’re delighted to hear that you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Amazing service
Amazing service, I received an online video consultation within an hour, spoke to the doctor via camera, so I knew it was a real person and a qualified clinician. The doctor was very understanding and helpful. I received help within half an hour after the conversation. Brilliant!
5. November 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Joanna,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had such a positive experience with our online consultation service. It’s great to know that you felt supported and received timely care from our clinician.
Your kind words mean a lot to our team, and we’re glad we could help. If you ever need assistance again, please don’t hesitate to reach out.
Best wishes,
The My Local Surgery Team
No show
Booked for a call and no one showed up. Getting very frustrated with healthcare services as my GP refuses to see me and it’s difficult to get to my local pharmacist. Was not contacted to be informed that no one could make my appointment either.
4. November 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Billie,
Thank you for sharing your feedback and giving us the opportunity to resolve this. First, I would like to sincerely apologise for the experience you’ve had and for the inconvenience and frustration this has caused. This is not the standard of service we aim to provide our valued customers, and we are committed to improving our processes to prevent this from happening again.
We did rearrange your appointment, but we understand that you were unavailable for the consultation. To resolve this promptly, please let us know a convenient time for you, and we will ensure your next session goes smoothly without any issues.
Also, for future reference, our dedicated customer service team is always available, and contacting them directly can help resolve any issues quickly. Your satisfaction is very important to us, and we hope that we can turn this experience around for you.
Thank you again for your patience and understanding. We truly appreciate your trust in us and look forward to providing you with a seamless experience going forward
Best regards,
The My Local Surgery Team
Easy to access
Easy to access, not a scam site. Highly recommend for the adults who struggles to get a gp appointment. Very comfy.
28. November 2024
Antwort von My Local Surgery
Hello Haley,
Thank you for your kind words and recommendation! We’re so glad to hear you found our service easy to access and reassuring to use. Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment.
We really appreciate your support!
Best wishes,
The My Local Surgery Team
Antwort von My Local Surgery
Hello Emillie,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
An excellent video consultation…
An excellent video consultation service.
The antibiotics for my sinusitis were delivered to my house.
This service needs to be more widely advertised.
26. Oktober 2025
Antwort von My Local Surgery
Hello Nia,
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Thank you for a brilliant service
Thank you for a brilliant service. I didn't want to bother my surgery but was also at the end of my tether after suffering for 6 weeks of sinusitis symptoms. Arranged the call, a lovely lady spoke with me and antibiotics arriving tomorrow. Thank you for this service!
27. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Sarah,
Thank you so much for your kind words and for sharing your feedback. We’re really glad our service could help, especially after you’d been feeling unwell for so long. It’s great to hear that your consultation went smoothly and that you received your prescription on time.
We hope you start feeling much better very soon, and we truly appreciate you taking the time to share your experience!
Best wishes,
The My Local Surgery Team
This is one of the best services…
This is one of the best services around, it has really helped me in so many situations. So impossible to get a GP appointment, with this service you can book online for a consult and save yourself having to physically go somewhere especially if feeling unwell and then they post the antibiotics to you!
Honestly it is so convenient and also I find the pharmacists who talk to you are actually so much kinder and more thorough than many GPs I’ve seen, today I saw Brijesh Thaker and he was so kind and was so helpful, he would go through all the other possible diagnoses and ask me a lot of questions and signpost me to worrying symptoms too - much more detail than any GP has ever been with me. Thank you!
21. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Christy,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant experience
Brilliant, fast and effective service. A lot quicker than going back to GP!
20. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Olivia,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Great service!
Excellent fast service. Thank you.
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello Angie,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Brilliant service
Brilliant service, quick consultation, easy to understand process and saves so much time. Also freeing up doctors time!
13. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hello,
Thank you so much for your positive feedback! We’re thrilled to hear you had a great experience with our service. Your satisfaction means a lot to us, and we really appreciate you taking the time to share your thoughts.
Our team works hard to make healthcare more convenient and comfortable, especially for those who find it difficult to get a GP appointment, so it’s wonderful to know our efforts are making a difference.
We really appreciate your support! If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Excellent Service
My son has just started University in Nottingham and like many young adults being poorly so far away from home for the first time was a new experience. After calling me with a fever, vomiting and swollen, exudating tonsils, for 3 days it seemed logical to me that after trying OTC medications he would likely need antibiotics. I work in healthcare and to be honest have had negative feedback from my patients about our local pharmacy first scheme so was sceptical when googling and finding this service on line. However, the booking was simple, the pharmacist was on line within a few minutes of my son dialling in. He was kind and understanding and most of all reassured my son. The necessary medication was prescribed and dispatched and within 18 hours was delivered to my son’s uni halls.
I am now a less anxious mum, with a son who is now recovering and I would like to thank you for an absolutely excellent service.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you so much for your wonderful review and for sharing your story with us. We understand how worrying it can be when your child is unwell far from home, and it means a lot to know we could help both your son and you feel more at ease during this time.
Our whole team works very hard behind the scenes to make sure we’re providing quick, caring support, so it’s incredibly rewarding to hear that our service made such a difference. Your feedback has truly made our day and inspires us to keep doing what we do.
We’re wishing your son a speedy recovery at university, and please know we’re always here whenever you need us!
Warm regards,
The My Local Surgery Team
Speedy, easy to use and excellent service
Excellent service and easy to use system. Booked a consultation and was able to choose a time to suit my working day. Video consult started on time, very professional, asked the right questions and prescription posted out to my home via Royal Mail for next day delivery. Stress and hassle free - thank you.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Antwort von My Local Surgery
Hi!
We're so glad you found our services reliable and helpful!
Can I ask why you gave us one star? What could we have done better to make that a five star for you?
We want our service to be the best it can be so we take all feedback very seriously and are very proactive about improving our services and processes. :)
Awful
Awful I had an appointment for 9:10 had an email informing me my appointment has been changed to 10:00. Waited till then nothing contacted at 10:30 as had heard nothing. Contacted again advised to cancel the appointment then rebook. Did this for 11 am. Still nothing once again contacted and received a phone call and it was dealt with waste of a morning.
7. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Hi Kim,
We’re truly sorry for your recent experience and for any frustration caused by the changes and delays to your appointment. We understand how valuable your time is, and we never want a patient to feel their morning has been wasted. We’re investigating what went wrong with our partner pharmacies and will work hard to make sure it doesn’t happen again.
Thank you for your feedback and for giving us the chance to resolve your issue on the call. If there’s anything further we can do, please let us know; your satisfaction is important to us.
Best regards,
The My Local Surgery Team
Brilliant service
Brilliant service, fast, straight forward & very will definitely use again!
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Easier than going to the doctors.
Easier than going to the doctors.
I knew I had a UTI infection and going through the malarkey of getting an appointment at the doctors was bypassed.
Prescription posted without needing a signature for delivery the next day.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Sarah was amazing
Sarah was amazing! Tried this service for the first time and she explained me everything
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
Prescriptions next day
Should make people aware that prescriptions will be sent through the post arriving the next day.
6. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von My Local Surgery
Thank you for your review, Kelly.
We are making some changes to our website this week to make it clearer that treatments are posted out to you.
In the near future we are hoping to be able to provide prescriptions that can be collected from pharmacies.
The My Local Surgery Team
Excellent service
Excellent service, from finding the contact details online to speaking to a really well knowledgeable lady who helped me. I received my medication the next day throu the post. People don’t realise this is what the NHS and pharmacists are doing for us it’s excellent Thankyou
26. September 2025
Antwort von My Local Surgery
Thank you so much for your positive feedback! We’re delighted to hear you had a great experience with our service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your thoughts. If you ever need assistance in the future, please don’t hesitate to get in touch.
Best wishes,
The My Local Surgery Team
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