MYOB Bewertungen 

Please avoid!

Impossible to cancel. When you try online you can’t do it. You call the number and they don’t respond, even when multiple callback requests are made. Emails aren’t replied to useless you go through a different channel. After trying for a month and realising that they’ve taken money out for another year, we kept trying. Once I contacted the “let’s connect” team that puts their email address on trust pilot responses I was able to get it cancelled, but unfortunately they won’t refund the entire year they’ve taken out of our account. And then they stopped replying to emails when I raised some concerns.

Also be weary of the fact they change (and/or remove) your address and abn and won’t answer as to why this is.

I was a long-term MYOB customer. In 2021, with the introduction of Single Touch Payroll (STP), I moved from MYOB AccountRight Plus to the online MYOB Essentials Accounting with Payroll program, which I believe is now called MYOB Business Pro. At the time, I genuinely believed this was the right move forward for my business.

I cancelled my MYOB subscription in 2021 and moved to Xero because I had simply become sick and tired of constantly having to work around MYOB's system limitations and the frequent, frustrating interruptions and shutdowns that seemed to occur regularly at the most inconvenient times.

Before leaving MYOB, I did what I thought was the sensible and responsible thing: I took a backup of my accounting file.

Recently, I received a letter from the ATO requesting clarification regarding payroll and superannuation payments recorded in my old MYOB file.

To my utter surprise, and frankly my extreme frustration, MYOB is now telling me that it cannot provide any service whatsoever to restore my backup file to a live MYOB server so that I can access my own historical business records.

The help desk's response was: "Due to product limitations we are unable to have the server restore your file."

Their suggested solution? Contact the ATO for advice.

Seriously, what planet are these people living on?

MYOB sells a business accounting product, including payroll functionality. Customers pay extra for that payroll service. Customers are encouraged to maintain backups of their accounting data. Yet, once you stop paying for the product, MYOB apparently provides no practical way to restore that backup and access the historical information contained within it.

This is particularly outrageous when the issue relates to payroll and superannuation, where businesses have ongoing legal and tax record-keeping obligations.

The payroll system calculated the superannuation, allocated the amounts to individual employees and facilitated the payment process. I paid MYOB to provide that functionality because I reasonably expected the system to maintain an accessible record of those transactions.

Now the ATO has asked me to clarify something from that period, and I am being denied access to the very records I need to answer them.

Why should this suddenly become my problem?

I don't understand why the ATO is seeking clarification in the first place, but that is beside the point. If the ATO requires me to provide information about historical payroll and superannuation transactions, I should be able to access the accounting records that MYOB maintained while I was paying for its service.

What I find particularly unacceptable is that MYOB apparently never made it clear to me when I cancelled my subscription that if I ever needed to access that backup again, MYOB might not provide a supported way to restore it.

If MYOB's position is effectively, "You can back up your data, but once you stop paying us we may not provide you with a way to restore and access that data," then customers need to be told that clearly before they leave the platform.

I deeply regret choosing MYOB for my business accounting and payroll.

Businesses should not have to discover years later, when an ATO query or other legitimate record-keeping requirement arises, that their historical accounting data is effectively inaccessible because they no longer have an active MYOB subscription.

At the very least, MYOB should provide former customers with a practical and reasonably priced method of restoring their historical files in a supported environment, particularly where those records relate to statutory obligations such as payroll, taxation and superannuation.

My advice to other business owners is simple: don't rely solely on your accounting software provider to preserve your access to your own business records.

Keep hard copies and independent digital copies of your payroll records, superannuation records, financial reports and other important accounting information. Make sure you can actually read and retrieve those records independently of your software provider.

And before choosing an accounting platform, ask a very important question:

"If I leave your software in five years' time, will I still be able to access and restore my historical data?"

Get the answer in writing.

I would strongly encourage MYOB to reconsider its position and provide former customers with a proper mechanism to access their own historical accounting records. Taking customers' money for a business-critical service and then effectively locking them out of their historical data when they leave is, in my view, completely unacceptable.

MYOB is ok unless you need support. They have offshored support. I"ve spent over 18hrs on hold, i have been charged for up to 4 subscriptions for a single business at a time and they keep billing me monthly for 4 subs instead of 1. Despite countless emails and hours on hold, they have still not respolved and continue to bill me 4x as much on an ongoing basis. I've been shifted from one person to another who cannot fix teh problem, i've been given assurances it will be sorted or i will get a call back. Never happens. The software is ok, but the moment you have a porblem its not resplved. and when peoples pays, your BAS, super payments etc are on the line, you can't afford that. Don't go with MYOB.

Easy to sign up, they make it so difficult to cancel the subscription.
The customer service is not helpful as well.

MYOB is not designed for small cash based businesses the software has trouble reconciling as it double entries Super Payments and there is no easy way to cancel these double entries.
When you decide to cancel your subscription they then expect you to pay another month "based on their Terms" which are never advised when the fast talking sales people sign you up
Take your Accountant's advice and pay for Xero - yes its more expensive but think about this "why are accounting firms have poor opinion of MYOB when compared to the versatility of Xero"
Furthermore they use to have a great support lady in Christchurch and now the support is off-shore and we rely on an overseas call centre to fully understand the accounting practices of this country
In Summay pay the extra and select another accounting package.
The old adage - You get what you Pay for -

Disappointing as I had purhased MYOB last Century and could not fault the software and the support team.
The difference I owned the software and it was not subscription based - perhaps that tells another story if you cant own it then dont buy it

Horrible customer service, waited over 2 months for a response to an email regarding unexplained charge. Can’t get through on the phone. Woeful, would not recommend to anyone, ever.

worst customer experience. you need to add card details to trial and if you cancel, they still charge you. then you have to be on the phone every month for them to get you removed from their billing. then they said you are all cleared and still bill you next month. very poor set up. and it is a trap. imagine getting this to sort out your finance. Good luck.

Impossible to cancel, charged anyway

As a small business owner, I do not recommend MYOB. I have never once logged into or used my Solo by MYOB account since it was created, and tried to cancel it in writing before my renewal date. Despite that, I was still charged the $98 annual fee.

I emailed their accounts team five times, tried live chat and the chatbot, and called both the sales and cancellations lines. My last call involved a 1 hour wait, a callback that took two hours to come through, and then being told the wait time was still over an hour.

I have had to lodge a formal dispute with my bank just to get this reversed. Cancelling a subscription should not require weeks of emails, phone calls, and endless loops between departments.

l use MYOB for my payroll and decided l would sign up for their business lite package today.
Well that turned out to be the most frustrating experience i can think off !!!!
wasted 5 hours just trying to get help from someone at MYOB,
5 calls later i am left a defeated man !!
and worse they wont refund me the cost even though i only signed up

Very disappointing experience. The support team repeatedly provided incorrect and conflicting information. Every time I spoke with a different representative, I received completely different guidance, often the exact opposite of what I had been told previously. Despite having an active case registered, there seemed to be no consistency, communication, or ownership of the issue. This wasted a significant amount of my time and money and caused unnecessary frustration. The company seriously needs to improve staff training, internal communication, and accountability to ensure customers receive accurate and reliable support. I would not recommend this service based on my experience.

Seeing 500 errors almost every **** day! This customer support rep dared to say their customers receive a much better reliability than what I described.

Sent an email to API support on 29 July and still no valid response. It's already September! Forwarded to letsconnect*myob.com on 22 August and no response either!

If your business is so cheap that you can tolerent such bad service, then you wouldn't need an accounting software. Again, this company should simply go die.

I paid for my yearly subscription and after trying the app decided it wasnt right for me so i didnt use it at all. I set a reminder to cancel the week before it was due for renewal and thats when the comunication was terrible. By the time I found a way to cancell [ which was really hard to find out how] they had taken the next years subscription out. After contacting MYOB/obviously and requesting a refund they havn't even answerd my questions for 10 weeks and still waiting for reply. Buyer beware!
UPDATE:
It has taken only a few hours after I posted my review on trustpilot to finally get someone at MYOB/Solo to even respond to my questions and amazingly so, my problem has been resolved in a matter of minutes. MYOB obviously have a problem with their digital communication system that needs urgent attention. I hope this review helps others with similar problems.

After a long haul, and lots of little issues, i finally came across Shanika Jayawickrama , from the Melbourne office , who in a couple of days , and a couple of hours on Teams , sorted our problem out once and for all , and we are now finally Online . So Shanika Jayawickrama, thank you for your time patience and expert advise and guidance on getting this sorted out ! Keep it up ! Thank you !

I have been trying to sort out my account issue for 6 weeks. I have sent numerous emails and been on the phone to the help centre for over 6hrs in total. I am now being charged for 3 companies under two trading names. The problems just keep compounding. I am doing a backup and going to Xero. MYOB is a joke!

I wanted to try out some accounting software and search for free accounting software trial on Google. MYOB was one of the results and reading their page they claim I can trial the software for free. However, when I get to the signup sectiob they ask for creditcard details and won't let you comeplete sign up without them.
Why do I have to give them payment details to try something for free? They can always block access and demand payment at the end of the trial period, This has been standard practice for decades.

We tried to cancel MYOB after they stopped supporting the desktop version we had been using. At the time, we were offered the browser version for around $15 per month for the next two years.

As we were not using most of the functions, we eventually moved our business to Xero and cancelled our MYOB subscription.

Despite this, MYOB continued billing us. Amazingly, the charges then jumped to around $165 per month for two months and then $176 per month for the following three months.

We contacted MYOB several times to dispute the charges and stop the subscription. Most recently, we spent around an hour on the phone explaining the situation and asking them to stop billing us. After an hour, the call was simply disconnected without resolving anything.

Then, after all of that, we received another email from MYOB saying that we had dishonoured the invoice/payment, rather than acknowledging that we had already cancelled and were disputing the charges.

We are still receiving bills.

To make matters worse, MYOB does not provide us with a straightforward online cancellation option — the account directs us to call them, yet calling them for an hour still did not resolve the cancellation.

For a business accounting software provider, this level of billing administration and customer service is unacceptable.

Absolutely full of bugs, very irritating to use to a point where I feel very angry

This is my third complaint. They told me months ago that my account was cancelled. But 1-2 months ago I received an invoice from them, clearly indicating my account is not cancelled.
They knew it was still not cancelled after I made a complaint here on Trustpilot and they replied to it. I sent them the invoice in hopes they would cancel the account.

Today I have received yet another invoice.

I think it is impossible to get your account closed and stop receiving invoices.

WORST CUSTOMER SERIVCE OF ALL TIME. Just wanted to try out their services, so signed up for the free trial. Now been on hold for the past hour, and yesterday for 2 hours becuase the only way to cancel is thru calling. The calling operator said it was going to be a 3 minute wait, now an hour. GREEDY company. Dont do business with them all at costs.

AVOID THIS COMPANY. Impossible to cancel subscription. No ability to cancel online, and on hold for hours waiting to speak to an agent to process the cancellation. Hidden in the online terms and conditions is the requirement that notification of cancellation is required 10 days before end of subscription period, even for monthly subscriptions. Completely unacceptable service. Will avoid in future.