Signed up to MYOB Solo approximately 2 years ago and didn't continue in business beyond 6 months. I hadn't used the account in over 12 months. I wasn't able to cancel my account and was instead direct... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
The customer service from MYOB is absolutely shocking. I have spent hours upon hours put on hold, only to be passed around like a hot potato. You get shuffled and transferred between multiple departm... Mehr ansehen
Unternehmen hat geantwortet
I have used MYOB for over 10 years and have not had any trouble using it. It is ideal for my small business. However in April I received an email stating that MYOB were going to upgrade me to the more... Mehr ansehen
Unternehmen hat geantwortet
DO NOT SIGN UP TO MYOB! You cannot cancel the subscription without calling there 'support', I've been on hold for 4 hours now - its impossible to cancel. It is a trap and there is over 500+ re... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Why do over one Million Australian businesses, accountants and bookkeepers use MYOB accounting software? Start a free 30-day trial and find out why.
Kontaktinformationen
168 Cremorne St, 3121, Melbourne, Australien
- myob.com
1,3
Ungenügend
562 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Cancelling is deliberately difficult…
Cancelling is deliberately difficult AVOID THIS COMPANY
From last year of trying to cancel. No online cancellation option availeble, you need to call certain number. It is delebrately made very hard. Only phone call. i called them so many time repeatedly. Many times I waited 20 minutes/ 30 minutes even an hour, to be told the wait was another 2 hours or more. Their callbacks come from numbers that show up as suspected number, they will call you only (one time) anytime with suprise. You will be busy doing something later you will find out they called you. Payments keep coming out for software I haven't used in years. they keep deducting fee.
Signing up took two minutes. Cancelling has taken year for me and still isn't done. Draw your own conclusions.
Avoid this company at any cost. Its not worth.
5. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi J&A Kitchen, thanks for taking the time to share this. Cancelling is usually handled in a quick call with our team so we can speak with the account owner, stop future charges and help them keep any data they want to take with them, so we’re sorry to hear that hasn’t been your experience. Our cancellation steps are outlined here: www.myob.com/au/support/myob-business/product-account/myob-subscription-invoices-and-payment-details/cancelling-your-myob-subscription. We’d like to review what’s happening on your account, including your previous attempts to cancel and the payments you’ve mentioned. If you’re able to, please email letsconnect@myob.com with your Trustpilot username, your client ID and we'll follow up from there. Thanks ^MYOB
Extremely Frustrating Cancellation…
Extremely Frustrating Cancellation Process
I have not used MYOB for several years, but unfortunately I forgot to cancel my subscription. For the past three or four months, I have repeatedly tried to cancel it and stop further payments from being deducted from my account.
I have called several times and spent a very long time waiting on hold, but I have been unable to speak to anyone who could properly assist me. To be fair, MYOB has also tried to call me back a few times, but the calls appeared as suspected spam, and I was either busy or unable to answer.
My next payment is now due to be deducted within days, and I am once again struggling to cancel the subscription. MYOB should provide a simple online cancellation option through the customer account. Instead, customers are forced to call, wait on hold, get transferred, or contact another department.
Cancelling a subscription should not be this unnecessarily difficult, time-consuming and frustrating. This has been a very disappointing experience and has left me with an extremely negative impression of MYOB’s customer service.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Alex. Thanks for being so open about your experience, it’s clear this has been frustrating and that’s not what we want for anyone. In most situations, cancelling is an easy one-off call where we confirm the account holder, close the subscription, and walk through options for the company file and any data they’d like to keep, so what you’ve gone through is not how this usually lands. Since we’ve already tried calling you, there should be a case open that we can follow up. If you email letsconnect@myob.com with your Trustpilot username we'll pick this back up for you. Thanks ^MYOB
I would rate lower if it was possible
I would rate lower if it was possible, No point is trying to call the 1300 number for assistance in closing an account as each time I call the message is the same "call back" and then it cuts the call.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Brian. I really appreciate you letting us know what’s been happening. For most people, cancelling is a straightforward chat with our team where we confirm they’re the account holder and help with what to do with their company file and any data they want to keep, so I’m sorry it hasn’t felt that simple for you. To help wrap things up quickly, please call 1300 940 281 (AU). If it’s after hours you’ll be able to leave a message and we’ll call you back. If you think you may already have spoken to someone about this, pop an email through to letsconnect@myob.com with your Trustpilot name and we’ll follow up for you. Thanks ^MYOB
Terrible
Terrible. I have been trying to migrate my business data since May 2026!! Firstly they made an error with my subscription. After many hours on hold that was fixed. I have now been waiting since the 26th June to be able to migrate and access my data. No customer service or even a response. I don't have access to the information I need. Terrible. Avoid.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Helen. Thanks for reaching out and explaining what’s been going on. For most businesses, migrating their data is a straightforward process, without the kind of wait you’ve had, so we’d really like the chance to turn this experience around for you. If you’re comfortable, please contact us at letsconnect@myob.com with your Trustpilot username and we'll see exactly where the migration is at, and support you with the next steps. Thanks ^MYOB
Exceptionally poor.
Appalling customer service: constant white noise while on hold, so bad and so much that, given todays technology, this level may well be deliberate. Exceptionally lengthy wait times, constant push to do everything on line. If possible, find another program, one that provides a higher level of support. Businesses that treat customers as poorly as this would probably benefit from requesting life-support from experienced PR consultants.
4. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi there. We really appreciate you taking the time to write this. The way things have landed for you doesn’t reflect the level of service we work hard to provide, or the experience the majority of our customers have with our team. Our goal is for every interaction to feel straightforward and supportive. If you’re open to it, please email letsconnect@myob.com with your Trustpilot username and we'll review your recent contacts, and follow up from there. Thanks ^MYOB
Stay away!!!
Stay away!!!! These idiots are in the same category as Telstra. Avoid at all costs and take back the hours of life you would have lost being on hold to get 'nil outcome'.
XERO is so much easier to work with!!!!!
3. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Laura. Thanks for taking the time to leave a review. It's clear you feel very let down by your interactions with us and we'd love to turn your experience around. Most people are able to get to an answer with clearer outcomes than this, so we want to understand what's happened in your case and see whether there is anything still open that we can move forward. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and the email address linked to your MYOB account. We'll look at your history with us and come back to you directly. Thanks ^MYOB
No support for SOLO over the weekend…
No support for SOLO over the weekend despite it being a time when a lot of users will want to catch up on their finances. The problem of not being able to log in seems widely reported.
1. August 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Thanks for reaching out, Alan. Not being able to log in when you’re trying to get on top of your finances is exactly the kind of stress we work hard to avoid. There was an outage affecting some online services around that time, which was identified and resolved, and you can see the details and timeline on our MYOB Status Hub: status.myob.com/incidents/913693. The Status Hub shows live service updates, and you can also sign up there for notifications so you get an alert rather than finding out when you try to log in. If you’re ever having trouble and there’s no outage showing, you can message us from the Solo app, post in the MYOB Community, or visit the MYOB Support site from the Status Hub for help articles and contact details, and we’ll pick it up as soon as the team’s back on deck. Thanks again for calling this out. ^MYOB
Terrible after sales support
Terrible after sales support. MYOB support team made mistakes on my subscription. I am in month long chasing them to amend their mistakes. Still waiting for them to action on support tickets opened one month ago. Other technical support tickets also took months to get a reply from a human. Their cancellation service is a joke. They call you without even looking at your ticket.
2. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Jo. Thanks for taking the time to share this. Support and subscription changes shouldn’t feel this hard to sort out. For most MYOB customers, support is much more straightforward, with tickets picked up sooner and cancellations worked through step-by-step so it’s clear what’s happening. What you’ve run into here isn’t the way we'd hope it would've landed. When you have a moment, please email letsconnect@myob.com with your Trustpilot username. Our team can review your subscription and those cases together and come back to you with a clear update and next steps. While we’re working through that, you’re also welcome to use the MYOB Community Forum for help from MYOB specialists and other users, and the free MYOB Academy for short courses and how-tos, to help you get even more out of the software. ^MYOB
Attempting to Cancel subscription
I've been a MYOB subscriber for over 15 years. MYOB has been good for us but now they are not providing any Customer support and I want to cancel my monthly NZ$115 subscription but I could not access a "Cancel Subscription Option". I eventually managed to make contact with some very helpful customer support personnel and my subscription has now been canceled. Thank you
31. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Bridget. Thanks for reaching out and for being with MYOB for so many years! We really don’t want cancelling to feel this hard. Most customers are able to sort changes to their subscription with a quick call. We handle cancellations over the phone so we can confirm we’re speaking with the right account holder, talk through any remaining options, and make sure things like file access and final billing dates are wrapped up properly with no loose ends. If you’re in Australia, please call 1300 940 281. If you’re in New Zealand, please call 0800 422 135. The team can look at your account with you and complete the cancellation. ^MYOB
Been waiting 3 days for support ticket…
Been waiting 3 days for support ticket to be actioned and it's quite urgent. Unbelieveable. Can't phone them like we used to be able to - and they've just put prices up again. Keep being told by friends how Xero is much easier and better but been holding off because of the hassle of moving but think I'll give them a try.
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Steve. Thanks for letting us know what’s been happening. It sounds like this has been hanging over you while you’re trying to run your business and we're keen to help. For most MYOB customers, support cases are picked up and worked through fairly quickly, so we're sorry to hear how this has landed for you. Customers can reach us across many channels including live chat myob.com/contactus ,through My Account myaccount.myob.com, as well as the MYOB Community Forum community.myob.com, our virtual assistant MOCA and by phone - because we know different businesses prefer different ways of getting help. If you’d like to speak with someone, call us on AU 1300 555 123 or NZ 0508 328 283 and let our support team check what’s happening then come back to you with next steps. Thanks ^MYOB
Myob consistently seen to ignore users…
Myob consistently seen to ignore users and so agree with the general poor customer service sentiment. They frequently update system formatting which is unnecessary and means continual adjustment and learning rather than flow. Current invoices page has an annoying pop up every time. Myob seem to like not to take No for an answer.
29. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Alister. Thanks for taking the time to reach out. We do listen to what customers tell us, and many of the updates you see in MYOB come from customer feedback, changing compliance requirements, new tax rules and adding improved features. The goal with layout and formatting changes is to support how businesses work today, not to make things harder. The invoices page pop up you mentioned is intended to surface important information and actions, but if it’s not helping you, that’s exactly the kind of detail that helps us improve. If you’re open to it, please add your suggestion to the Ideas Exchange on the MYOB Community Forum community.myob.com. It’s our dedicated space for product suggestions, where our teams look for trends in feedback and other users can vote on changes they’d like to see. A lot of recent improvements have come directly from ideas raised there, so it’s one of the most effective ways to influence how MYOB evolves. ^MYOB
Sign in requires a series of steps…
Sign in requires a series of steps including access to emails to get a passcode, solving a puzzle, password and user name. EVERY TIME regardless if I'm on same PC or wifi network not.. so stupid....
About 4 weeks ago they added a pay online button to my invoices and so immediately charging a fee for payments to my business and holding up clearing of invoice payments while they took their 5% cut for 2 days.
I am already a paying customer so why do I increasingly live in a world where I'm treated as the product increasingly..
what's weird is that a LLM can do this better, so why do they do this? my bookeeper is used to it, thats why I use it but Ill do my own books if they keep this nonsense up
24. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Chris, wanting MYOB to be simple to sign into on a trusted computer and easy for your customers to pay is exactly how it usually works, so it's worth us checking your specific device and browser setup. Security checks are there to protect your data and may step up when something looks unusual, but they're not intended to interrupt you every single time on the same PC. Once we can access your account, we'll see what's triggering those extra prompts and whether small changes can cut down the friction while keeping things secure. On invoice payments, the online payment fee is 1.8% of the invoice total plus $0.25 per transaction, not 5%, and it only applies when a customer chooses to pay online. You can choose to pass that fee on as a surcharge (except for BPAY) or absorb it. The built-in fraud monitoring and chargeback protection that come with secure online payments are there to give extra peace of mind for you and your customers, but if online payments are not right for your business you can opt out. If you contact our team via the help options in My Account myaccount.myob.com or via our support page at myob.com/contactus, we'd like to go through both your sign in steps and online payment settings and make sure they are working in a way that supports your business. Thanks, ^MYOB
Unable to cancel my subscription - no button available!
Absolutely appalling lack of customer service. Lodged a Support request on 25/06/2026 and almost one MONTH later still no response from MYOB. Have sat on hold for hours in an infinite loop of ai non-assitance. Cannot ever get to a human. Tried to cancel my subscription. No button to cancel. Must ring another number to cancel, that goes on another ai loop with sporadic announcements that they are aware they have overcharged people who had already cancelled !!!! Honestly whomever is in charge of customer service should be sacked. This is ridiculous. Do I need to cancel my credit card to cancel this subscription. MYOB - This is misleading and deceptive conduct and unconscionable conduct.
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Jodie, thanks for taking the time to share what has happened, it sounds like cancelling has been much harder and more stressful than it should be. Just to reassure you, MYOB subscriptions are not set up to trap people or force them to cancel their card. Cancellations are done over the phone so we know we're talking to the account owner, can confirm what happens with access and data, and can close the account safely. When it works the way it should, that call is straightforward and everything is wrapped up in one conversation. We'd like to follow up on your experience and support request to see where it's at. Please email letsconnect@myob.com with your Trustpilot username and we'll pick this up for you. Thanks ^MYOB
no any reason to use this
user friendly- 0
support - -1000
price - ridiculous expensive
no any reason to use this
23. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Goran, thanks for sharing your thoughts, it sounds like MYOB really hasn’t landed for you on a few fronts. Many businesses do find plenty of reasons to use MYOB, whether that is getting their compliance right, keeping a clear picture of cash flow or having payroll and accounting in one place. That doesn't take away from how you feel, but it does tell us something hasn’t clicked the way it should have. If you ever decide to come back, we'd love to walk you through the setup, check you're on the right product and plan, and ensure you're making most of the features that make the biggest difference for your workflow. Thanks ^MYOB
Never Again!
If I could give zero stars I would. Can never speak to a human, go to chat online wait 1.5hours. Try a 7 day free trial having to call to cancel only to wait 1.75 hours then have to wait for a return call. Cancel the free trial - they still go ahead and take payment.....another 2 hours trying to sort it out. Would never use again.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Appreciate your feedback, Lisa. We designed the trial so you can experience MYOB as if you were already a paying customer, with full functionality, support on hand, and the freedom to decide at the end whether to continue, once you can clearly see the benefits for your business. The cancellation process should feel as simple, and we'd like to take a closer look into what happened here. So we can check your trial history, look at the timing of your cancellation and charges, please email letsconnect@myob.com with your Trustpilot username and we'll dive in from there. Thanks ^MYOB
Any customer service??
I have spent hours on hold , tried the bot completely useless, waited 50 mins for the phone to disconnect , waited 5 weeks to get support moving files online, bought new subscription , told I need to de-activate a file before moving online.
I am not sure there is any worse customer service.
21. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Thanks for reaching out, Piers, it sounds like it's been a stressful transition, which is definitely not ideal. In a typical journey, customers move their company file online by following our guided steps. These are all laid out here www.myob.com/au/support/myob-business/product-account/working-online/put-your-company-file-online and are easy to work through at your own pace. We want your experience to look more like that, but we're ready step in if you need a hand and it sounds like it's reached that stage. Please email letsconnect@myob.com and we'll get things moving in the right direction. Thanks ^MYOB
If I could rate this awful product 0/5…
If I could rate this awful product 0/5 I would. Don't even bother with this crap. It's not worth trying to save your money, just use Xero or anything else. Signed up for this product on advice of accountant, doesn't work at all like it's supposed to. And good luck getting ahold of support to fix the problem. 5 hours waiting on hold, 2 hours on the phone, countless emails, 3 support tickets, 2 weeks waiting for a response - nothing done to fix it. And I am having such a major issue that the product is useless in the meantime too. Oh and the worst part too - if you want to cancel your MYOB account you have to call them to do it, meaning another 2 hours on hold to get rid of it. Soul sucking company. DO NOT BOTHER WITH MYOB!!!!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Thanks for taking the time to share this, Jackson. It sounds like it's taken a huge amount of energy for you. Most customers are able to get up and running with MYOB and get help without the level of waiting and back and forth you've described, so we want to understand what's happened and get things back on track. When a single issue is big enough to make the software feel unusable, it's important that we look at it properly. If you're open to it, please email letsconnect@myob.com with your Trustpilot username and business name. We can then review the problem you're seeing and talk through your options from here, including if you decide MYOB is not the right fit. Thanks ^MYOB
Read this before subscribing
I've cancelled my software subscription but MYOB keep on charging my credit card $100 per month. They do not respond to emails and do not answer their phone. Arrogant and dishonest corporation!
20. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Appreciate you bringing this to us. The usual MYOB experience is that once an account is properly cancelled and any remaining term is finished, ongoing charges stop. When that does not seem to be the case, it is often because there are overlapping subscriptions, older billing details still active, or a cancellation step that has not completed as expected, all of which we can review. To look at your specific situation, please email letsconnect@myob.com with your Trustpilot username and business name, and we will review what's happened and explain the next steps.
Thanks ^MYOB
Poor customer support services
In May 2026 MYOB notified all users that all offline files will be no longer be able to receive upgrades and users were recommended to move to their online subscriptions . So I purchased 2 new online subscriptions on 22nd June 2026, upon confirmation of payment I was able to request for assistance via their link to help with migrating my 2 offline files to the new online files. I was issued with case no.s on the same day and was informed that this may take up to 5 days for them to contact me with assistance. I have not yet heard from MYOB support team, I tried calling their support line and waited 3.5 hours before they answered my call I was told there were delays and that I would be contacted in 2-3 days with assistance that was 2 weeks ago. It has now been nearly 4 weeks and I have paid for 2 subscriptions which I am unable to use. I have been left in limbo causing me much frustration and a lot of stress. If I knew I was going to have this much trouble I definitely would have looked at other options where they offer better customer service and support.
22. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Sorry to hear this, Vicky. It's clear this transition has not felt as straightforward as we would have liked. There's been a high volume of requests from businesses making the same move from offline to online, and while that demand is a sign of how many customers are choosing the newer platform, it has also contributed to longer response times than we'd normally expect. You can see the progress of your own migration by logging into My Account myaccount.myob.com. If you'd like us to look into it further, email letsconnect@myob.com with your TrustPilot ID and we'll follow up for you. Thanks ^MYOB.
Myob "Solo" has been the worse service…
Myob "Solo" has been the worse service I have experienced. They sell themselves as a free service, with lots of flaws and bugs, and then one year later not using the app they charged me a yearly subscription that I didn't know even existed. I am still going on and on with customer service to get a refund for a service that didn't happen (I was charged a subscription. For a following year even not using the previous "free" year for more information Han 9 months. It is preposterous, shocking seing this (lack) of customer service coming from a company with a (supposedly) reputation such as Myob. Do not fall in that scam, Expensify has been working free for me since before that. They offered MySolo as a better experiencea d it has only becoming the worst experience.
7. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von MYOB
Hi Nelson. Appreciate you sharing your experience. It sounds like this has caused a lot of stress, especially when you felt you had done the right thing by calling to cancel. Solo works like many other bank-linked subscriptions. When you sign up, you agree to a recurring charge from the nominated account on a set cycle, and that continues until the subscription is cancelled. Because it is subscription based, billing is for access over that period, not pay per day of use, so very light usage on its own does not stop fees. There's also a notice period where we need to be notified beforehand to stop the next billing cycle. We never want anyone to feel money is being taken without a valid basis, or that support is cutting off conversations. Most Solo customers, including small businesses, are able to start and stop their subscription without the kind of problem you have described. To understand what has happened on your account, our support team will need to check your subscription history and your cancellation call. You can reach them via myob.com/contactus, where you will see options for phone, chat and lodging a case. The team will investigate from there. Thanks ^MYOB
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