MYOB Bewertungen 

The software is a mess. Customer service is non existant...don't bother trying. Online chat is useless. This accounting software service totally disregards customer's time. Due yourself a favour and look elsewhere

They have been overcharging me for 2 months! All I hear when I call (and wait almost 2hrs to get a hold of someone) is: “I’m so sorry, we’ll issue you a refund and fix the charging issue”, then nothing happens. This is by far the worst service I have ever had in my life. They shouldn’t be in business anymore

Update: I have sent an e-mail as per request and no one has contacted me yet, spent another 2hrs waiting to speak to someone on the phone and no one answered, just the same "we are experiencing a high call volume and the wait time is over an hour", if you get this message every single day at all times it shows their service is so bad they can't keep up with the amount of people calling to get something fixed.

Terrible services, they doubled up my account being charged twice every month, called 10 times no resolution, no one replies to emails!I'll have to cancel my card to stop payments.

Have been unable to login to MYOB account, have been on Hold for now over 4 hours and have taken a screen shot so not to ever forget their lack of service. They still have not answered the phone call, so 4 hours and counting. ChatGPT said 3 to 5 hours on hold is not uncommon.
DON'T sign up with MYOB, choose another company. You will pay for Service but receive NO Service.

MYOB has the most appalling customes service last week i was on hold for 2.5 hrs before someone picked up then 2.5 hrs sorting out a software glitch.Today i called at 9 am waited 40 minutes then once they answered they promptly hung up on me, i called sales as they are the only ones that answer they say call technical support - 1.5 hours wait time.
Their MYOB Pay By system is also terrible allocation the incorrect payments to invoices and the new ai system is a joke with glitches. Dont sign up wit MYOB.

The wait times are now 3hrs + to speak to a service agent who is off-shore and does not have the knowledge to deal with issues. This is ridiculous as MYOB has a hold over businesses who use the system and find it difficult to change programs. What a disgrace!

**Extremely disappointing customer service.**

For the past three days, I've been trying to resolve a simple mobile verification issue with MYOB, but I've had no success.

Every time I call, I'm left waiting on hold for more than two hours, only for the call to be disconnected or for no one to answer.

I eventually reached someone via live chat, but they advised that I was not listed as an authorised contact on the account. I explained that my accountant had already added me as an authorised user three days earlier, that I had received a missed verification call from MYOB while I was at work, and that I had also received the verification email from MYOB.

Unfortunately, the verification email does not open when I click the link. I even provided a screenshot of the error message, but instead of helping to resolve the issue, I was simply told that they could not assist me.

I politely asked whether they could resend a working verification email or contact my accountant or the nominated account holder to confirm my identity so the verification could be completed. I also explained that the business owner is a dentist who cannot spend hours waiting on hold during business hours for such a straightforward issue. Despite this, no practical solution was offered.

As someone who works full-time, I simply cannot spend entire business days waiting on hold. It is unreasonable to expect customers to take time off work just to complete a simple verification process.

Three days later, my issue remains unresolved, and the entire experience has been extremely stressful and frustrating. If your business relies on responsive and reliable customer support, I would think carefully before choosing MYOB. When something goes wrong, it feels as though customers are left without any meaningful assistance.

This has been one of the worst customer service experiences I've encountered, and I sincerely hope MYOB reviews and improves its customer support processes so that other customers do not experience the same frustration.

Absolutely appalling service MYOB. Have been a customer since day 1 and since the 25 May 2026 have spent 16 hours on hold, now a lost file despite promises to resolve issues, continue to charge fees though (not bad!!!), no communication despite multiple case files logged, unable to speak to supervisors. Find an alternative product - I sure as hell wish it was easy for us!

Disaster. Every single time you try to contact customer service you are left on hold for hours. I have been now waiting 2.5 hours (no joke) to find out why every month I am being charged more for a terrible service and platform.

They don't deserve one star, would give minus 5 stars. Very bad platform and staff are even worst

I have used MYOB for many years with various companies. Customer support has always been a little slow but this past year it has been ridiculous! I am currently on hold and have been for 1hr 45mins. I am seeing how long it will take to speak to someone - if I ever do. Last time at least there was a message to say there was an 80 min wait. The chat function is almost as slow. Last time it was 77mins to answer so I'll see how long it takes - even though I am a "priority" customer and have gone to the "top of the queue". I have lodged three support requests over a fortnight ago and none of them have been actioned.
Our accountant has wanted us to switch to Xero for a few years now. I feel that we are paying more money for less service at MYOB (over $2,500 p.a.) so perhaps MYOB will lose us as a customer if this customer "service" doesn't improve in the very near future!

I have suddenly started being charged extra on my subscription with a strange item description. There is no help number I could find. I called sales and they looped me through. Have been waiting for 30minutes listening to cherry music. I gave up. I don't have the time. I should send them an invoice for my wasted time.

HORRENDOUS - worst decision I made when starting my business 4.5 years ago was going with MYOB. And Im an Accountant.

This was a once great product that has lost its way.

In spite of MYOB promising priority service, I have been trying for weeks to get someone to assist. It is impossible to get hold of anyone. Does MYOB actually understand the needs of small business?

I originally requested to downgrade my subscription. However, I ended up being subscribed to both versions because I was advised there was not enough storage to back up my file and proceed with the downgrade.

I then requested that the Lite subscription be cancelled and asked to keep only the original version with read-only access ($2.50/month). Instead, I was once again subscribed to read-only access for both versions.

I have repeatedly requested that the Lite read-only subscription be cancelled, but I have continually been asked to call your support team. I do not wish to waste more time on a phone call for a request that should be able to be resolved by email.

This issue has now been ongoing for several months, and I have been charged multiple duplicate subscription fees as a result. Please cancel the duplicate Lite subscription immediately and process a refund for all duplicate charges without any further delay.

They purchased our Payroll provider a few years back and we had no issues during that time. They then decided to close it down and attempt to move us to the MYOB payroll system. We said we didn't want to join and gave them a months notice. This was three months ago and they are still sending us statements and invoices after multiple emails and phone calls to them telling them to cancel it. They have also sent through emails threatening to use debt collectors.

Extremely poor customer services and very slow response on the phone. Twice waited for 1 hour then have t disconnect because the waiting time was more than 2 hours. The always do the bodgie upgrades close to GST lodgement dates.
I have complained several times to no avail.
Moving over to Quick Books.

If I could give a 0 review for Customer service I would. Spent a total of 11 hours over 3 days on hold. After the initial call which was 2.5 hours and agreeing to a subscription the very inept sales person took my account details (of course they would) but failed to load my subscription. Which in short meant I could not use my system. Next couple of phone calls were to resolve this issue. One call was close to 5 hours on hold to be told it could only be resolved by the sales team who had all gone home (lucky buggers).
Then came the 3 call only nearly 4 hours this time, for an error from their end. This time I resorted to sending emails, whilst on hold. Not one email got answered. Only email I got from them was to say the case had been closed because I hadn't been in touch with them.....really!!!!!
On a side not - I never send reviews. Seriously if this company doesn't do something about their appalling customer service they defiantly don't deserve to be in business.
DO NOT touch this business with a barge pole, or anything smaller. Feel sorry for the people working for them.

Customer service is appalling. I was given the run around, wasted my time. I rang customer service, as there was "longer than usuals wait time" I opted for the call back. 2 day later still no response, I phoned again, opted for the call back, Emailed 3 times over the next week or so. I NEVER received a call back. and it took 6 weeks for any response for the Emails. In the mean time i was debited $315 in fees. which they will not refund as its in the terms. But it says no where in the term about Not responding in a timely manner.
I email MYOB as in response, i received more "longer wait times", wasted time, the run around. They are NOT sorry, its just scripted response

I realised very quickly that the Solo app is awkward to use. I'd already subscribed for 12 months but made sure I cancelled my subscription due the following July. 12 months later I started receiving emails saying my subscription will be renewed. Trying to contact anyone is virtually impossible and eventually I was told I would be charged because I'd given less than 10 days notice - even though I have an email from 11 months ago telling me it won't be renewed.