MYOB Bewertungen 

Help tickets in your account simply arent responded to. I've got new help tickets 32 days old, havent even been read yet, still in "new" status.

Call and you're on hold for hours! Only for them to say they cant help you and cant give you an indication of when you will be helped.
3 Calls hold time: 1h50, 1h02 and 2h45!

I was forced to migrate to a new product as the old is being phased out, fair enough, but after 32 days they still havent refunded me for the product they forced me to leave. They charged me upfront for the new product though (of course).

Doesnt look like anything is changing soon and when you have fixed deadlines of FYE and accounting issues you need solutions to in a reasonable amount of time - it doesnt seem like you can rely on MYOB.

A once great product and company that has been greedy and tried to be everything for everyone (to capture all the $$$) and now falling in a heap. Under staffed, too many problems, and cant even afford to make refunds it seems.

Update 30/06/2026:
Upon responding to the offer of help below, they too could not offer me any information or assistance.
I have now received an email from MYOB Billing to say that even though they forced me to move to online and purchase new products (that I essentially didnt need or want), they will not be refunding my annual subscription for the product that no longer works, and which was only 2 months into its period. Blatant theft and disregard for customers. Stay away. I've contacted Fair Trading and my Bank.

Terrible support. just try ringing their help line , they do not have enough staff to answer your call and instead of taking your number and ringing you back they just hang up.
terrible planning they are shutting down off line accounts and it is impossible to transition to an online account.
Warning . stay away from this company until they hire enough staff and better software engineers.

In my opinion, MYOB’s conduct reflects poor and questionable business practices. This view is based on the large volume of negative customer reviews and complaints published across multiple independent review platforms, which raise concerns about customer service, transparency, and the handling of customer disputes.

Such a disappointing experience. I contacted MYOB regarding account restrictions and a security breach and had to call three times, waiting over 50 minutes just to get through. After spending another 45 minutes explaining the issue, I was told to contact the Security Department separately and start the process again. MYOB restricted my account because I would not provide trust information that I understand is not legally required, preventing me from using a service I pay for. I also submitted three separate feedback forms and never received a response. Despite this lack of support, MYOB had no trouble sending my monthly invoices.
Poor customer service, excessive wait times, and a complete lack of follow-up.

For some reason, our charity’s direct debit failed in April. I went to the bank to investigate, but they had no record of the transaction even being attempted. I then contacted MYOB, who told me the direct debit must have expired—despite it working without issue for six years—and that I needed to refresh the details in their system.
I updated the information in MYOB, but the payment failed again. In the end, I switched the payment method to our debit card, which worked successfully.
I asked MYOB to reimburse the $33 dishonour fees they charged us, but they ignored my request and simply replied with a standard message saying everything is now working.
As a dog rescue charity, every dollar counts, so I find this response extremely disappointing.

Dealing with this company is so frustrating, IT constantly change the program and don't ensure its working effectively, trying to get help or support it is just not the way to conduct business, I have dealt with numerous accounting packages this is the worse full stop.

This only gets a 1 rating since there's no lower rating than 1 because in my humble opinion, I don't believe this company should exist or be allowed to sell products to unwitting clients when it comes to requiring support.

The customer service if you need something done is non-existent, ni replies to emails, average wait times on phone minimum 60 minutes before the operator transfers you to someone else where you end up waiting another 60 minutes and you've only told them your name and serial number. Ironically, the only thing you get is the continuous music and telling you to go online.

This is likely a Fair Trading level worth of garbage.

MYOB, as helpful as dead pigeons. I would be better off calling my mum (she died several years ago). This platform is just a con. Totally unfit for purpose. How on earth can companies like this exist? Poor service is giving MYOB far to much credit. Now we know why people go off the rails and do really bad stuff, its companies like MYOB that create so much fustration.
AJ

I have been with MYOB for 21 years. They help themselves to my bank account every month without fail. However when it comes to help THINK AGAIN!! there is none. I have sent emails and waited on the phone for over 45minutes. My accountant says to change to quickbooks. Seriously looking into it. The new super rules is what I need help with. This is another thing they want to help themselves to my bank account-no response at all. They like to charge they like the money BUT HELP NO WAY!!!!!

I have tried several times to speak to a human but AI seems to always nudge me to chat which then I ended up filling out a form for support
Several days and emails later still waiting waiting waiting
Can’t seem to get a human to load my credit card into their system
It is such a simple request and somehow no one from billing wants my details and their portal rejects my card
How to give them my money?
Makes you wonder about Private Equity ownership
…..
PS MYOB has responded….but neglected to understand that I have already tried their billing page on their website for over a month…..but it refuses to accept my card
Seems like they refuse to speak to customers….but hey ……they still don’t get their money and just a simple solution…the phone
Such a simple concept…who would of thunk it?

I would have selected Zero stars it I could.

I would highly recommend you do not sign up with MYOB.

Find another software package. I assure you that you can do without all the heart ache TRYING to deal with MYOB

Used to be brilliant software. Then they went to the "cloud" and lost a lot of usability and functionality.
Now they are making "cheaper" (NOT cheap) versions which are awful. Avoid MYOB business like the plague, unless you like time wasting software which forgets your transactions.
With MYOB Accountright the new payday super is a complete mess, it is slow, clunky and if you aren't careful you can duplicate payments and pay super which has already been paid. Not to mention having to sign in THREE times just to process a payment, then get a silly, insecure, SMS which won't even arrive if you are in a common mobile black spot or overseas on business.
Why not app verification like MYOB log in? And the new sign on process is the final straw, takes you to a website to log in, making it harder and slower.
MYOB are now so lost, they cannot think of users - Just how much money they can con out of subscribers. They don't care about you and the customer "service" is awful.

Laughable "non response" below: How pathetic that they cannot even address the issues and only reply to the last sentence I wrote.

Absolutely the worst customer service experience. Actually there is NO customer service.

I have cancelled my MYOB subscription but MYOB are still taking money from my account. Cant call them to cancel , I waited for 45 mins and no answer. Taking this to the Commerce Commission. Stay away from MYOB

the worst customer service you can provide. you pay a subscription for support and after being on hold for 2hours the person who cant speak english doesnt know the product. Which you can tell from the first 2 min on the phone. BUT they will NOT tranfer you , they will NOT help they just say the same sh8t over and over again until you give up, The service and skill level has gotten worst and worst to the point you would NEVER sign up to them EVER!!! theres not 1 person on staff who are on shore or in NZ. its impossble. DO NOT sign up

In their reply- they are indicating that this was a one off experience. This is the experience EVERY TIME you call them. I’ve been a customer for over 20 years. I rarely contact them but over the last 10years it has become impossible to get support. They seem to forget we pay a subscription for support!!! Getting fast prompt support once a year is pretty reasonable expectation. I’m dreading contacting them about payday super support this week…. Dreading the run a round of multiple unskilled people to get simple support. Which will not happen with out a fight. What an awful experience for their team the endure. Knowing every call will end in a fight

I am hold yet again at 02:02:48 and waiting.
I received an email stating that action is required by 17 June and that I will lose access to my offline file, despite purchasing a perpetual licence years ago. MYOB claims that “the only change is that your company file/s will need to be online to receive product and security updates, support, and online services”. This is false and misleading. The reality is that this change functions as a straightforward money grab. The practical effect is that I must now pay a monthly subscription.
I eventually received the subscription offer after three weeks of waiting (I was following up during this 3 weeks with a MYOB employee who gave me his work email and then ghosted me). The link then failed for three days, and when it finally worked, the amount was incorrect.
Now I am unable to upload my offline file to my newly purchased online subscription hence I am on hold yet again.
It’s hard to understand how MYOB can get it so wrong at every stage. Avoid at all costs. Please don’t insult me with the standard, copy‑and‑paste suggestion to contact their social media team (they provide email address but I can't include here).
If customer support matters to you, steer clear of MYOB. You can be on hold for hours, and they don’t respond to emails, even when you have a direct contact's email address. The lack of responsiveness is unacceptable and unprofessional. No customer should be subjected to this. It’s utterly unacceptable.

The new logon protocol is absolute rubbish.

Worst login process in the world? MYOB wins hands down. They have the most frustrating login process in all my experience with various pieces of software from mainframe to midrange to PC and SAAS, across so many operating systems, and MYOB holds the record. This has been made even slower and more cumbersome in the most recent upgrade.

Now, they not only have two factor authentication using your email address for a verification code, the new release forces you to flip from the client window to a web browser authentication window just to get the system to send the TFA code to your email. You then have to retrieve the TFA code from your email and enter it into the web browser, and then return to the client window and wait for the client window to be made active.

You are kidding me, MYOB!!!! You have to be kidding me! It is easier to login to my bank accounts across the half dozen banks that I have to interact with whilst working for my clients!!!! (Minus 5 score if I could enter that into TrustPilot.)

I guess I can put up with the bad customer service wait times and ongoing updates causing issues with the product. It was the cheapest one out there with the 50% off yearly subscription for Business Pro. But I just don't know how much Pro our company will be getting!

Lots of bugs, can’t log in on iPad. Sent two emails and it’s been a week with no reply at all.