MYOB Bewertungen 

HORRIBLE CUSTOMER SERVICE & MISLEADING / CORRUPT BUSINESS PRACTICES! Please NEVER EVER sign up to their services

They’ve now blocked me on social media and stoped me from being able to speak on and share my personal experiences on their platforms. I’ve also noticed they delete or hide any genuine feedback from customers that doesn’t portray them in a good night and and delete any negative feedback.

I would strongly encourage anyone considering MYOB to look at alternative accounting software.

I originally signed up because I was offered a complimentary 12-month subscription through my Westpac business account. After trying the platform, I realised it didn’t provide the features I needed, so I stopped using it entirely.

To my surprise, MYOB automatically renewed my subscription for a full annual plan without my consent. The business had not been operational and therefore I didn’t receive any communication regarding a renewal. As soon as I became aware of the renewal, I attempted to contact customer support to cancel. I called 10 days before the renewal date but was unable to get through because their support team was unreachable. Prior to this I attempted to contact their support team on multiple occasions and was met with hours oh wait times before requesting call backs which never eventuated! I called again the following day, explained the situation, and requested that my subscription be cancelled.

I also explained that I had never actually used the service beyond initially trying it, that my business is no longer operating, and that I had attempted to contact them before the renewal. A refund request was submitted on my behalf.

The request was denied.

I was charged more than $500 for a full annual subscription to a service I neither use nor need, solely because MYOB insisted I had not provided the required 10 days’ notice, despite my attempt to contact them within that timeframe.

What is most disappointing is the complete lack of flexibility or goodwill. There was no consideration given to the fact that I no longer operate the business, had made genuine efforts to cancel, or that this unexpected charge has placed me under financial strain.

The experience has left me feeling that retaining subscription revenue is a higher priority than treating customers fairly. I cannot recommend MYOB based on my experience, particularly if you value responsive customer service and reasonable support when genuine issues arise.

Had a $10 per month subscription for a very small business. Access now cut off and wanting a new cost of $100 per month. Bye bye MYOB.

The removal of offline back ups is an ultimate restriction from accessing our own file, restricting to online back ups means we have no access to our files at any point of time when we need to restore our files as it replaces the online file everytime you restore a back up file, this is absolute garbage. this is beyond rediculous.

My business has used MYOB for more than 20 years. Last year, I renewed my annual subscription late, because I intended to cancel. Since I had not cancelled before the renewal date, I paid the annual fee. Since then, MYOB has also charged me for a monthly subscription for the same software service. For 3 months now, I have been trying to get MYOB support to tell me if I am on a monthly or annual subscription and to refund the excess subscription fees it has charged. MYOB has repeatedly promised to refund the annual fee but has not done so. Despite repeated support calls with very long waits, and detailed letters, I cannot get a useful response from MYOB about when and how the problem will be resolved. They talk about a need to update their systems to handle old invoices but nothing about actually fixing the problem.
If you have a choice, do not use MYOB. If you run into a billing issue, you could be facing enormous frustration.
ADDENDUM - MYOB response to this review
After posting this review, I was contacted by MYOB as set out below.
I responded with details of the problem and relevant support cases.
Shortly after, I received an email that expressed sympathy but simply repeated what I had already been told.
• MYOB acknowledges that it has money that does not belong to it.
• It offered nothing but hollow sympathy and repeated the ridiculous, vague claim that it cannot repay that money without resolving an unspecified technical issue in its billing system. No timeframe for resolution is offered. Even after a 3 months delay, it appears that no one with authority will authorise repayment based on acknowledged facts.
The conclusion is clear. MYOB is a company that lacks integrity and is shameless. MYOB places administrative convenience above its obligations to act honestly and fairly towards its customer.
Based on my experience, MYOB is a disgraceful organisation that is quite willing to deliberately treat its customers with contempt. Do not do business with MYOB unless you have no alternative.

I spent 2 hrs on hold this morning, from just after their lines opened, the the call got cut off. The disrespect MYOB shows us is vaunting - no expected wait time, no position in queue, just the endless loop of messages trying to shunt you to the web. Make no mistake. The CHOICE to not keep us informed while on hold is a clear indication of how much MYOB disrespects us and our time.

UPDATE: In fairness, MYOB have responded quickly and effectively to my rant here (and elsewhere). Thank you MYOB for rising to the challenge.

Everytime i deal with MYOB i ask myself why i stay using their program. Their customer service is appaling. I lodged an online case, and two weeks later, plus two more follow up emails from me, i still had to reach out to them as the deadline in which i needed it resolved was approaching. They would not provide me a managers contact, or assure me that considering i lodged the case two weeks prior they would get it sorted. Instead, they continued to repeat that i could send an email to one of their generic emails - when i was tired of going in circles, i send the email as advised and got the auto read receipt to say i would hear back within 23 days!!! I needed the matter resolved within 2 days from my Live Chat.

What a joke of a company. We have been down for 5 days with no reply to e mails and phone calls. On hold for 3-4 hours at a time, Pathetic and dont deserve to be in business. Xero and competition must be better. My perpetual license is now in jeopardy when i switch to Xero. A disaster and wouldnt recommend MYOB to anybody ???

Myob has no customer support anymore.
You haven’t fixed the problem but you kept charging me until yesterday a $3 charge for a service I’m unable to use is DISGUSTING AND UNACCEPTABLE

Support is appalling. The virtual assistant does nothing but loop through never ending circles, to lodge a support call you must log in, but cannot log in as 2FA does not send a SMS code. what am I to do ?
Had a similar problem 12 months ago, same response from the "virtual assistant' MOCA should be sacked.

MYOB will not send security code via sms, which means I cannot invoice, which means I am paying for a service I cannot use. No phone support available or online support. WTF.

I have used MYOB standard after buying it outright 20 years ago for a small business. After retirement I kept using it for personal book keeping.
And now after 20 years of use, MYOB suddenly insists of paying a subscription, because they move files online.
Is it even legal to do such a thing?

Impossible to contact to resolve an issue, I waited 6 hours on the phone and still never got thru. Eventually gave up and registered with another software provider

After using MYOB since before 1999, I was an original shareholder when they went public. At that time the company was customer orientated and responsive. Unfortunately they have become just one more money hungry enterprise and not prepared to reinvest back to the customer service. I have been forced to go to an online subscription to continue using a product I have purchased...this in itself is a major pain with 2hr phone wait times to get assistance; AI chat sending you in circles with deactivating company files and changing serial numbers. After 50 years in business, and if I had the patience to start again, I would definitely stay well clear of this company.
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Following up on my negative review, MYOB contacted me and provided a short term solution by using their Server Edition. Unfortunately the AccountRight Server Edition is temporary and unsupported going forward. I appreciate their response and it at least gets me going again until I can make a decision what to do in the future..

This has to be the most frustrating company I have every had to deal with. All over trying to cancel a subscripton. Incorrect information given. Tickets cancelled. Incorrect phone numbers given. Talking to"offshore" to people who do not know what they are talking about. Its been 2 months of unanswered request, cancelled tickets, very long phone calls and no result. Requested lots of form filled out they unable to send via their system. Phone again - form will not go thru. Finally get it thru to be told it will be 3-5 working days to process. Wait the time still no answer ticket cancelled and they do not have the form - funny i stayed on the phone until you confirmed you had recieved it. They keep taking your money but offer no customer service and it is very frustrating. Keep passing the buck and telling you have contacted the incorrect department. Asked to be tranfered but only to be told they are an email only service and please raise a ticket. Asked to be put thru to the manager - was put on hold for a very long time - no manager!!! Still no resolution . Avoid this company at all costs!!!!!!! they waste your time so don't give them yours or your money!!!!

I wrote a review on 10 June explaining why I wasn't impressed with MYOB's enforced move online and why it doesn't work for me. I get a response essentially explaining that they are moving online (all of which is what prompted my review in the first place) but adding that I can still look at old files (about which I have serious doubts because they have implemented an auto update policy and the latest update assumes no offline file). Well done - nothing infuriates me more than an answer which at best could be described as condescending and at worst moronic (or AI without the I).

waited 2.25 hrs for customer service this morning after I was locked out of my offline account. The issue is not resolved as MYOB want to charge a ridiculous subscription. All I have done with MYOB account for the pasdt 24 years is send 2 invoives per month. Shame, Shame MYOB

MYOB are forcing me to update details, WHY????? I dont have time to go through your bullshit questions (How much does my business turn over) and its none of your bloody business anyway. Now I cant send invoices because you need MORE Bloody information! You clearly dont want to talk to anyone on the phone because you push everyone to log an issue with your support help desk but that takes days to get a response. Oh sure, you'll call me back but I guarantee I'll be out of the office or with clients so I wont be able to answer or if I do answer I wont be able to fix the problem because I'm not at my desk. I'll Let you in on a little secret, business people dont have DAYS to idly sit by and wait for you idiots to get back to us. I finally found a number to call and now I'm in a que which it states there is over an hour wait time. A good business would at least have an option to schedule a call back. VERY Frustrated to say the least.

Worst company I have ever dealt with in my life.
1) After signed proposal within week from demo, constant follow up from their sales team to push signing proposal and luring with some discount. Real movie started afterwards. During demo or before signing proposal they never talked about third party WEKA which I never trust any third party and ask them to remove from our project MYOB said then we need extra 6months which we allowed which means project supposed to Finnish in 1 year however, after 2years it was the same thing.

Paid 92000AUD and invested our 2years time, loss business we were not even closer to finish our project.

only good thing is with MYOB is that they very accurate on deducting Money from your account and overdue follow up. after sending 10+ emails for cancellation still issuing invoices and overdue statements even though 2years contract is finished. Moreover, in proposal quoted us different but deducting regular price.

I can write whole book on this,

Simply stay away from this company. its total fraud.

bad customer service. on wait for more than an hour and still waiting for the call to be received. we have been charged 91.54 last month for an year subscription and again charged with 335$. So trying to call customer service and still waiting to be resolved.

Have been using MYOB for 34 odd years now. Been trying to get onto someone for 2 weeks, but the lines are too busy to take my call by the sounds. Hung on for 2 hours and 38 mins today only to hang up again. I have two accounts with them one on line and one off line, which suits my daughters business operations; now they want all off line accounts to go online, which means another subscription to pay! And of course it has to be done by June 17th - two weeks before the end of the financial year; our off line account is for our cheque book only which is sent to our accountant for our tax purposes; it works this way, we do not need all the other bells and whistles that they are offering, but are expected to pay for it!
They, MYOB, will say to go online and do it, but it is not that simple, need to speak to someone, but cannot hang on every day for over two hours and still not get onto anyone. Tried another number and it said to call back in business hours, then hung up! WT If they want to implement changes like this they should expect members to want to speak to someone, i.e. a real person, and have enough staff on to handles all the enquiries - but no we have to try and navigate it online ourselves! Cannot get onto anyone so will have to go somewhere else!
On a last note, maybe MYOB needs to listen to their customers, especially long standing ones, and see what they want, not go ahead full steam and do what they want; that's exactly what our government is doing; small businesses do not need all the extra features they offer with all the upgrades, if they are happy with the current version, leave them be, they already pay a substantial subscription each month!

UPDATE: Was able to finally get onto MYOB and currently have a temporary agreement arranged to keep me going, so grateful for that. Hope to get it fully sorted in the near future.