Nothing but problems, 1 star is too generous. When they called back, the first time , one ring and disconnect, wait time was only 40 minutes being #2 in que. 2nd time waiting for a call back , the e... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... Mehr ansehen
Unternehmen hat geantwortet
A scam company. Got my virtual reward mastercard, tried to spend on multiple website, none of them went through... The card basically gets declined everywhere. Then the status in My Card Wallet app sh... Mehr ansehen
Unternehmen hat geantwortet
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktinformationen
Vereinigte Staaten
- myprepaidcenter.com
1,3
Ungenügend
1130 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Scam company
Scam company. Unable to use the card anywhere. Tried to use it with Amazon for the exact amount, and it gets constantly declined. Called the number on the card and there is no way to get in touch with a person. Terribly company that is running a scam.
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Nyimul,
We have read your review and are truly sorry to know about the difficulties you experienced trying to use your card, as well as the frustration with declined transactions and challenges contacting support. We understand how this situation may feel concerning and want to assure you that this is not the experience we aim to provide. We would like to look into this matter for you and assist in getting it resolved. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out requesting additional details so we can better assist you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026:**
Hello Nyimul, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Horrible experience
Horrible experience. My card was working fine a couple months ago, but suddenly stopped working recently. I keep trying to buy something but it keeps declining. I lost 15$
21. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Królicki,
We have read your review and truly regret to know that your card, which was previously working, has recently been declining transactions and caused you frustration, including the loss you mentioned. This is certainly not the experience we want for our customers, and we understand how concerning this situation can be. We would appreciate the opportunity to review your case in detail and help resolve the issue as quickly as possible. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out requesting additional information needed to assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026:**
Hello Królicki, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Activated Card, Available Balance, No Way to Complete Transactions
I received a virtual Mastercard through MyPrepaidCenter from my employer with a balance of nearly $600.
I successfully activated the card, registered my information, and the balance is visible in my account. However, I have been unable to use the card on Amazon.com. Amazon initially accepts the card and indicates that it is validating the payment with the issuer, but later cancels the order with a "failed payment authentication" message.
What is particularly confusing is that these transaction attempts do not appear anywhere in the MyPrepaidCenter transaction history, and the card balance remains unchanged.
The most frustrating part has been trying to get support. The phone support options only lead to automated recordings and have not helped me troubleshoot the issue or reach a representative. I have been unable to find an effective way to get assistance with a card that appears activated and funded but is not completing transactions.
I would appreciate it if someone from MyPrepaidCenter could review this issue and provide a way to contact support or investigate whether there is a problem with the card.
June 26th 2026 update:
I originally left this review because my $600 virtual Mastercard from MyPrepaidCenter would not work on Amazon.
Hawk Incentives replied saying the issue was that I tried to save the card as a payment method and that the card is only intended for one-time purchases:
“To use the card successfully, please enter the card information during the checkout process instead of saving it to your Amazon payment profile.”
That explanation does not match my experience.
I first tried using the card directly during Amazon checkout to purchase a product. When that failed, I tried using it to reload my Amazon gift card balance instead. That failed as well. At no point was I simply trying to save the card to my Amazon account.
What's even more confusing is that Amazon doesn't really offer a way to use a new card as a one-time payment without adding it to your payment methods. Their response suggests I should do something that Amazon's checkout process doesn't appear to allow.
So from my perspective, this virtual Mastercard is simply not usable on Amazon.
If you're considering redeeming your Awardco points for one of these prepaid cards because you plan to shop on Amazon, I would strongly advise against it. They worked for me in the past, but something has clearly changed.
I'm now stuck with a $600 virtual card that I can't use for the purpose I redeemed it for. Whether this is due to a restriction that isn't clearly disclosed or an incompatibility with Amazon, the result is the same: I have a $600 prepaid card that is effectively useless to me.
I won't be redeeming my Awardco points for one of these cards again.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Carolina,
I’m sorry to hear about the trouble you’ve experienced using your card, and I understand how frustrating that must be, especially after successfully activating it. Let me help you get this resolved as quickly as possible. We would appreciate the opportunity to review your card and investigate why the transaction is not completing. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve sent a secure request to gather your information so we can assist you further and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Worst prepaid card center ever
Worst prepaid card center ever! I have $35 in prepaid cards and I can't use it anywhere!!! What a ripoff!!!!
19. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Heather,
We’re sorry to hear about your experience and understand how frustrating it must be to have difficulty using your prepaid cards. Let me help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather a few details needed to assist you further and ensure your cards can be used successfully.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
I received a non reloadable prepaid…
I received a non reloadable prepaid card from my blue rewards. It supposedly had $25 preloaded on it. Went to MyPrepaidCenter.com to activate it. Put in my info and got an error. couldn't be activated. Didn't try to contact company since it was free.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi Shannon,
I’m sorry to hear about the trouble activating your prepaid card, and I understand how frustrating that must be. We would really like to help you get this resolved and ensure you can access your funds. Please check your email inbox, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather some additional details needed to assist you further. Once we receive your information, we will do our best to resolve this as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/23/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Absolutely awful been trying to…
Absolutely awful been trying to activate my digital Visa Mastercard for a week now with the support is literally stupid as a box of dog schit it's like they're reading off a script because the six I talked to said the same exact thing absolutely bull crap
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
We have read your review and understand how frustrating it must be to experience ongoing issues activating your digital Visa or Mastercard, especially after multiple interactions with support that did not meet your expectations. We know how important it is to receive clear, effective assistance, and we regret that your experience has left you feeling this way. Situations like activation difficulties can often be resolved once we review the specific details associated with your card. We kindly ask that you check your email from noreply.notifications@trustpilot.com, as we have reached out to securely collect your information and work toward resolving this matter for you as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I would give this company a negative…
I would give this company a negative star.
Definitely set up to not pay you. A balance on their website but a zero balance when I try to process through Amazon. Wonder if someone is hacking in to just pay who they want.
Customer service half hour holds. No resolution of any issues.
This is how many sites pay so they do not have to release funds. How is this legal? Where does the money go we cannot obtain?
This is what begets a debt driven, dollar devaluing, inflationary country.
What do you want me to change? I have a "gift card" that does not work. Do not have hours to waste my time on the phone or trying to solve a problem I did not create.
I guess go back to how things were done about 5 years ago. When things worked. I am not the only one complaining. It is your problem. Fix it! No more wasting time!
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Evelyn,
We have read your review and understand your concerns regarding the balance discrepancy between our website and your attempted Amazon transaction, as well as the frustration with wait times and the lack of resolution you experienced. We know how important it is for funds to be accessible and for transactions to process correctly, and we want to clarify that prepaid cards can sometimes encounter compatibility limitations with certain merchants, including Amazon, due to billing address requirements or authorization processes. We also want to assure you that funds are never selectively withheld, and situations like this can typically be explained and reviewed with the right details. We encourage you to reach out to us directly so we can investigate your card activity further and work toward a proper resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Evelyn, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Impossible to use funds
Just like so many of the reviews here, I received a physical visa gift card in the amount of $300. Activated it on the website and tried to use it on Amazon for the full balance -- declined. Tried again for $50 and it worked once but not in the subsequent attempts (using various different amounts). As reported, it's simply impossible to reach any person, no email address for customer service and the phone has an automated system with no option to reach a person/ report an issue, etc, it's just an endless loop repeating the available balance.
This is super frustrating.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Marcelo,
We have read your review and understand how frustrating it must be to experience inconsistent transaction approvals after activating your $300 Visa gift card, especially when initial attempts partially worked and others were declined. We also recognize your concern about the difficulty reaching a live support representative and the limitations you encountered with the automated phone system. Please know that your experience is not what we aim to provide, and we would like to investigate this further for you. To proceed, we kindly ask that you check for an email from noreply.notifications@trustpilot.com, as we have requested additional details there to securely review your case and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/17/2026:**
Hello Marcelo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card expired but funds don’t expire
Card expired but funds don’t expire. Website and number on the card are there’s but they “don’t service” it. Illegal to not honor funds after expiration
14. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Michael,
We have read your review and understand your concern regarding the card expiration and the remaining funds, as well as the difficulty you experienced when attempting to use the contact details provided. We know how frustrating this situation must feel, especially when you expect continued access to your balance, and we take these matters seriously. To properly review your case and clarify what may have occurred, we kindly ask that you check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we have reached out to securely gather your information. Once we receive your details, we will investigate further and work with you to provide the appropriate assistance.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/18/2026:**
Hello Michael, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Their quality has dropped even worse than I could have imagined
The credit card that I made from the Facebook settlement will not be accepted on Amazon to buy an Amazon eGift card, which is the only way to get a proper full balance clear from prepaid cards.
After back and forth with their support, I received a plastic card that STILL DOES NOT WORK.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Patryk,
We are sorry to read your review and understand your frustration regarding the virtual card from the Facebook settlement not being accepted on Amazon, especially when you were expecting to use it to fully clear the balance. We know how important it is for your card to work smoothly across merchants, and we would like the opportunity to review what may be causing this issue and provide guidance. Please check your inbox (and spam/junk folder) for an email from noreply.notifications@trustpilot.com, as we have reached out to securely gather the necessary information to further assist you. We appreciate you bringing this to our attention and look forward to helping resolve it.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/15/2026:**
Hello Patryk, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card gets declined - no support options to talk to anybody
I had a card for a small amount - and it keeps getting declined.
There was only a phone number for lost cards 844-340-1929- I called it twice and was on the phone for ten minutes total going in circles with the bot while it just regurgitated the information that was already on the website - there was no way to talk to anybody or send a support email. The only option is a physical address to mail correspondence. I guess its so difficult so that people get discouraged from trying to use it.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Nick,
We have read your review and understand your frustration with your card being declined and the difficulty you experienced when trying to reach support through the phone system. We recognize how discouraging it can be to feel limited to automated options and not have a clear way to connect with a representative or receive assistance, especially when you are trying to use your funds. Please know that we want to help get this resolved for you as quickly as possible. Kindly check your email, including spam or junk folders, for a message from noreply.notifications@trustpilot.com, as we have reached out to request additional details needed to locate your account and assist further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/14/2026:**
Hello Nick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Contacted them multiple times about how…
Contacted them multiple times about how the card kept getting declined and they kept telling me a bunch of stuff about how I wasn’t using it correctly or at the right place, well out of curiosities I checked the balance of the card, turns out it wasn’t working because there was no money on the card, they sent me a used card with the proxy number 6039530422431016416, this is insane
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Celeste,
We have read your review and understand how concerning it must have been to experience repeated declines and then find a zero balance when you expected available funds, as well as your concern about the card details you mentioned. We know how important it is for your card to function correctly and for the balance to be accurate, and we sincerely regret the frustration this situation has caused. We are already working on your case based on your previous review, and we kindly ask that you check your email for an update from us, as our team is actively investigating this matter and will continue assisting you until it is resolved.
Warm regards,
Josh R.
Myprepaidcenter.com
AWFUL!
AWFUL!! I USED THIS TO TRANSFER MONEY TO MY BANK, SUDDENLY IT STOPS WORKING, PLUS I CAN'T USE THIS ANYWHERE NOW, SO IT'S JUST A USELESS CARD. AWFUL WEBSITE, AWFUL SERVICE, NEVER USING THIS AGAIN!! SCREW OFF
10. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
We’re sorry to hear about your experience and understand how frustrating it must be to have issues transferring your funds and using your card. We would like to help get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request additional details needed to assist you further. Once we receive your information, our team will investigate and work towards a solution for you.
Regards,
Maurice V.
Myprepaidcenter.com
Company of Shit & Lies!!!
I have been trying to use my card for days now and everytime I sign in the keep making me put the card # in and when I do they always say :Err-4002: Sorry, we can't activate that card. Please try again. If you have already activated your card and created a profile, please log in to view your balance, or if you have received a virtual card, go back to the email you received after the card activation and use the link provided. good thing it was for only 20.00 or I would be on them like flies on shit, so keep your 20.00!!!
3. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Brenda,
We’re really sorry to hear about your experience and understand how frustrating this must be, especially when you’re unable to activate your card. We would truly like the opportunity to help you get this resolved as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather your information and assist you further. Once we receive your details, we’ll work with you to address the error and ensure your card can be used properly.
Regards,
Maurice V.
Myprepaidcenter.com
won't let you activate physical card
won't let you activate physical card if try to call customer service won't even recognize the card and it is automated so you can't even get a real person to help. worst way to send a gift card from using another company's products ever seen. avoid like the plaque its worthless remove that star it's not worth 1
30. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear William,
We’re sorry to hear about your experience and understand how frustrating it must be to have trouble activating your physical card and reaching support. This is certainly not the experience we want for our customers, and we appreciate you taking the time to share your feedback. We would like the opportunity to look into this further and help resolve the issue, but we’re unable to locate your details based on the review alone. Please check your inbox (including spam or junk folders) for an email from noreply.notifications@trustpilot.com, and reply with the requested information so we can assist you directly. We’re here to help and work toward a resolution as quickly as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/03/2026:**
Hello William, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Useless card
Useless card, can't be used everywhere. can't believe other company actually use this useless issuer, just dragging the company name down with terrible user experience. At this rate it would be much better to just send us some merchandise instead.
31. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
I'm sorry to hear about your experience and understand how frustrating it must be to have limitations when trying to use your card, and I truly appreciate you taking the time to share your feedback with us. We would like to help get this resolved and review what may be causing the issue, so please check your email for a message from noreply.notifications@trustpilot.com where we’ve requested additional information to better assist you. We will help you get this sorted out as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/02/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Bought a set of General tires in…
Bought a set of General tires in Canada. $50.00 rebate offered. Ok, follow all instructions to the letter and link goes to a blank page when you try and activate the card. Tried several times. Will spend 10 x that in my time trying to get the General $50 rebate I was supposed to receive on a $1000 set of tires. Now it says to contact the customer service. What a world we have created. Just give the customer the $50 bucks off at point of sale. Point is, they count on you giving up and walking away.........Edit: After trying later in the eve the glitch with the link was fixed. I was then able to activate my rebate card. I'm happy that it finally worked but I still believe a point of sale rebate is the genuine way to provide the rebate to the customer without all the hoops to jump through at my old age. Appreciate the help that was provided by all after I posted my 1st review. After thought it's still 1 star because of pain and suffering. Most reviewers have had a similar experience. I suspect my troubles haven't ended when I try and redeem this petty rebate with their card.
25. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Jamie,
We’re sorry to hear about your experience and understand how frustrating it must have been to run into a blank page while trying to activate your rebate card after carefully following the instructions. Let me help you with this. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather your information so we can further assist and look into this for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/29/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Trying to load the website to redeem a…
Trying to load the website to redeem a code it will not load. I’ve tried multiple browsers etc. other pages load fine. Tried to contact but can’t contact because the page won’t load to give me contact information.
27. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
I’m sorry to hear that, and I understand how frustrating it must be when the website will not load and you are unable to redeem your code or find contact information. We will help you get this resolved. Please check your email for a message from noreply.notifications@trustpilot.com, as we have requested additional information so we can further assist you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 06/02/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (888) 371-2109; our team will help you.
Maurice V.
Myprepaidcenter.com
Avoid at all cost
Avoid at all cost.
I received a gift card as part of a promotion from large company. The first transaction with the gift card went with no problems and it went all down hill from there. The help page on their website has a contact number that will not route you to any live agent. It is an automated response that does not allow you to select help with consistent declined transactions. After 10, yes 10 calls, I finally started going through different options and put on hold for 40 minutes only for the agent to tell me that they could not help me because it was detecting fraud. How could it detect fraud at a physical store and online merchants? So you can only use the card at your approved vendors?
By the way, the entire call was recorded as proof.
I had a remaining balance of $22.33 left to use and the transaction kept declining for that exact amount. I went onto numerous website and even went into the local sporting goods store to use the $22.33 and it declined at every transaction. This company will go to ends of the earth to with hold customers from using the remaining amount left of their card.
What is more frustrating to is that I found a forum where it shows that after you make a complaint on trust pilot or other websites, they leave a generic message and after the first email they never follow up. I am going to try to find a government agency to help me with this fraud.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Rick,
We’re truly sorry to hear about your experience and understand how frustrating it must have been to encounter repeated declined transactions and difficulty reaching support, especially after multiple attempts and with a remaining balance still available. We take concerns like yours very seriously, including situations where transactions may be flagged for security reasons, and we want to review your case in detail to provide clarity and help resolve this for you. We also regret any inconvenience caused during your calls and appreciate you bringing this to our attention. Please check your email (including spam/junk folders) for a message from noreply.notifications@trustpilot.com, as we’ve reached out requesting additional information so we can locate your account and assist you further. We’re committed to following through and working toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/31/2026:**
Hello Rick, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Resolution
PooI have no cell phone and only one e-mail address, so when myprepaidcenter wanted to do a 2 point authentication, I couldn't do it. The verification code either went to my land line or to the email program I was already in. I couldn't have two messages open at the same time. There is no phone number to contact, other than for lost or stolen cards. I was trapped in a circle of "security" verifivation that did nothing but restrict access to the card.
After some seemingly attentive boilerplate responses and the request for more, confidential, information from what appeared to be a second company, I was told there was no issue, even though I still cannot use the card. I haven't been able to speak to a real person, nor has the situation been resolved. The entire experience would have been surreal if not for the fact that such episodes are now too common.
After being told twice that my situation had been resolved, in spite of there being no changes and the situation remaining unresolved, someone finally understood the problem and sent me a physical card. This was after repeated exchangrs via email that were exasperating, as I had to repeat what I had already explained, several times. There is no way that I have found to speak to a live person. Why the company would choose to not provide good customer service and only respond to complaints via a public platform is beyond me.
26. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
We’re sorry to hear about your experience and understand how frustrating it must have been to encounter challenges with two-factor authentication, especially without access to a mobile device and while trying to manage verification through the same email session. Our security measures are designed to protect cardholders, but we recognize that in some situations they can create barriers to access. We’d appreciate the opportunity to look into your case and help find a solution—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather your details so we can assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/27/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
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