Nothing but problems, 1 star is too generous. When they called back, the first time , one ring and disconnect, wait time was only 40 minutes being #2 in que. 2nd time waiting for a call back , the e... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I received my prepaid mastercard a week ago and was already declined multiple times the moment I try to use it and I just saw my card that was already "BLOCKED" in the MyWalletCenter app. I can't call... Mehr ansehen
Unternehmen hat geantwortet
A scam company. Got my virtual reward mastercard, tried to spend on multiple website, none of them went through... The card basically gets declined everywhere. Then the status in My Card Wallet app sh... Mehr ansehen
Unternehmen hat geantwortet
My virtual Mastercard is being declined everywhere I try to use it. When I tried to check the card details I got the following error: Err-4012: We apologize. We have identified an error on our side. P... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Cardholder destination for managing American Express, Discover, MasterCard and Visa prepaid cards from InteliSpend Prepaid Solutions for employee recognition, sales incentives, business gifts, corporate expense management, corporate wellness incentives...
Kontaktinformationen
Vereinigte Staaten
- myprepaidcenter.com
1,3
Ungenügend
1130 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
After I complained not able to buy Amazon Gift Card
After I complained not able to buy Amazon Gift Card with this prepaid Visa card. They replied: Different merchants, including Amazon, may have their own restrictions that can affect how prepaid cards are accepted, which can sometimes lead to confusion. Josh R. Myprepaidcenter.com" However, this is not an issue with Amazon or other merchants; the issue is specifically with your card.
I regularly use various debit, credit, and prepaid cards on Amazon without any issues. Your card is the only one that is consistently rejected when attempting this transaction. If your own official Q&A explicitly directs customers to buy a merchant gift card when split-billing isn't supported online, your cards should actually work for that purpose.
Blaming merchant restrictions when your card is the sole outlier does not solve the problem. I look forward to your email so you can look into why your specific cards are failing where others work perfectly.
23. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Tampa,
We’re sorry to hear about your continued frustration and appreciate you taking the time to follow up and share these additional details. We understand your concerns and want to reassure you that your case is already under review. Since you’ve previously provided your contact information, our team is actively looking into the issue and will be reaching out to you shortly with an update. We appreciate your patience while we work to better understand what’s causing this experience and aim to provide clarity and assistance as soon as possible.
Warm regards,
Josh R.
Myprepaidcenter.com
Registerred the card for the $80…
Registerred the card for the $80 rebate, tried using it a month later, declined because system wanted the exact balance?? Called the number on the back of card, got no where. Went online to check card usage, it quoted four purchases total $160. All the same date, April 28, 2026, all at Target.com7000target or Target.com. I've never used the card! Someone has figured out how to hack this card system. Forget filing a complaint the reviews are as low as possible. Michelin should be ashamed of its association with this rebate system.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi there,
We're very sorry to hear about your experience and understand how concerning this situation must be. This is certainly not the experience we want for our customers, and we would like the opportunity to help investigate what happened with your card. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather additional details needed to assist you further. We will help you get this resolved as quickly as possible.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/26/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Charge fees which reduced balance and cause decline and hassle.
I received a notice that I had a virtual prepaid card from a class action lawsuit about a year ago. I activated the card and took a screenshot so I would know the details when I needed to spend it. I just added it as a payment method to my Amazon account and placed an order for just less than the card's balance. Within seconds I was informed that the payment was not valid. I no longer have the email for activation and, when I tried to retrieve the card using its details, on MyPrepaid Center website it told me I could activate the card.
According to their site I should be able to access the card if it is activated but they want the code from the email to do that.
Update: Finally able to get details of my card and they take fees off the balance so that was why Amazon was declined. So much for never expire. Awful website and experience but I was able to spend the reduced balance so only lost a little.
Thanks for contacting me offering to help. There is nothing to do. I have used the balance on the card but felt I had to give my feedback regarding the frustration I had in getting there due to the fact that fees are not shown upfront. When I took a screenshot of the card details I expected to be able to use the balance shown. I'm sure I checked a box confirming I had read the terms and conditions but that was a year earlier. When companies are charging me for a service I expect a clear statement and a note saying the balance will reduce over time due to fees should be on the card details page.
15. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Steve,
We’re sorry to hear about your experience and appreciate you taking the time to share these details. We understand how frustrating it can be to have a transaction declined, difficulty accessing your card without the original email code, and confusion regarding the available balance after fees were applied. We’re glad to hear you were eventually able to retrieve your card details and use the remaining balance, but we recognize that the process did not meet your expectations. We would like the opportunity to review your case further and provide clarification regarding access and fees. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to securely gather your information and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/19/2026:**
Hello Steve, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Got a $25 visa card
Got a $25 visa card. But it is being declined in every website.
17. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Dave,
Thank you for your feedback, and we’re sorry to hear that your $25 Visa card is being declined when trying to use it online, as this is not the experience we want for our customers. We would like to assist you further and review what might be causing this issue. Please check your email, including your spam or junk folder, for a message from noreply.notifications@trustpilot.com, as we will need to gather some additional information to proceed with troubleshooting and support.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/20/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
Wasn't able to spend this money…
Wasn't able to spend this money anywhere. Amazon. Aliexpress. Paypal. Revolut. They just stole my money. Don't trust them at all. Worst experience ever
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Pedro,
We’re truly sorry to hear about your experience and understand how frustrating it must feel to be unable to use your funds across merchants like Amazon, AliExpress, PayPal, and Revolut. This is certainly not the experience we want for our customers, and we take your concerns very seriously. We’d like the opportunity to look into this further and help resolve the issue for you as quickly as possible. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather some additional details needed to assist you directly. We appreciate your feedback and hope to make this right.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/17/2026:**
Hello Pedro, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Hola no he podido usar la tarjeta
Hola no he podido usar la tarjeta, dicenn comercios autorizados pero cuando la utilizo rechaza el pago
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Estimada Jessica,
Lamentamos saber que ha tenido dificultades para usar su tarjeta y entendemos lo frustrante que resulta que el pago sea rechazado incluso en comercios indicados como autorizados. Agradecemos que nos lo haya informado y queremos revisar su caso con más detalle para poder ayudarle. Para ello, necesitaremos recopilar información adicional: por favor, revise y responda al correo enviado por Trustpilot desde noreply.notifications@trustpilot.com. Con esos datos, haremos todo lo posible por asistirle y aclarar la situación.
Warm regards,
Josh R.
Myprepaidcenter.com
**ACTUALIZACIÓN DE MYPREPAIDCENTER.COM 13/05/2026:**
Hola, Jessica. Muchas gracias por compartir sus datos de contacto con nosotros. Nuestro equipo está trabajando activamente en su caso y pronto recibirá una actualización. Agradecemos sus comentarios y esperamos resolver este caso a su entera satisfacción para restablecer su confianza en nuestro servicio.
Saludos cordiales,
Josh R.
Myprepaidcenter.com
“Funds never expire” is a ruse
Crooks. The “funds never expire” that is protected by federal law are loopholed by this company. I have a small lot of gc’s from Verizon that got packed away. I was told because of inactivity, I was charged a monthly maintenance fee that ate into my balance. Several hundred dollars of money they took from Verizon, they are keeping for fees to manage their own account. How can you write funds never expire and then essentially steal someone’s funds by paying yourself??
EDIT: I was asked to provide a reference number in the follow up email. I don’t have one. Please give me a proper email address to handle this so I can send you my card numbers to review.
**UPDATE 5/17/26** I only included one card. I have multiple as I received them all at once. How can I send you all of them?
**UPDATE 5/28/26** As expected, they respond quickly to act like they’re looking into it, but I heard crickets after I submitted information. I stand by my use of “crooks”.
27. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
We’re very sorry to hear about your experience and understand why the maintenance fees and the way this was explained felt upsetting and unfair, especially when you expected the funds not to expire. We recognize how frustrating it is to discover that balances were reduced over time and appreciate you sharing your concerns and feedback. We do want to review your specific cards and history to see how we can help, but for your security we can’t collect card numbers publicly. Please check for an email from noreply.notifications@trustpilot.com, which will allow you to share your information securely with our team so we can look into this further and properly assist.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 05/17/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I love it …
What i like about this card is that you use it everywhere and it is good for the company to give back i love it need company like this
2. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Ornetta,
Thank you so much for taking the time to share such a thoughtful 5‑star review! We’re delighted to hear that you enjoy the flexibility of using your card everywhere and that you value our commitment to giving back. Creating a convenient, reliable experience while supporting our customers is exactly what we strive for, and your kind words truly motivate our team. We sincerely appreciate your support and are grateful to have customers like you as part of the MyPrepaidCenter community.
Warm regards,
Josh R.
Myprepaidcenter.com
Do not buy these cards.
Do not buy these cards.
Card expired with funds still on the card. Unable to access my money even though card explicitly says "funds do not expire". I am unable to speak on phone due to disability and there is no way to contact support over email.
29. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello,
We’re very sorry to hear about your experience and understand how upsetting it must be to see funds become inaccessible, especially when the card indicates that funds do not expire. We also sincerely regret the difficulty you faced reaching support and appreciate you sharing the additional context regarding communication accessibility. We want to help review the status of the card and available options. Please check for an email from noreply.notifications@trustpilot.com, where we’ve requested your information so we can assist you further in a secure and appropriate way.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/30/2026:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Always Declined
Have two cards from 2025 that will not be accepted anywhere. Never had this problem before. Declined adding to Samsung Wallet, Google Play, and Amazon. Would not purchase cards from this company.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Brandon,
We’re sorry to hear about the trouble you’ve had using your cards and understand how frustrating it is when they’re declined, especially if you’ve never experienced this before. Issues with acceptance in digital wallets or online merchants can sometimes be related to activation, verification, or merchant-specific restrictions, and we’d like the opportunity to review this with you. To proceed securely, please check for a message from noreply.notifications@trustpilot.com, as we’ve requested your details there so we can look into this and work toward a resolution.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/30/2026:**
Hello Brandon, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Card will NOT be accepted by shein
Card will NOT be accepted by shein. I tried to contact My PrepaidCentre but the query would not be submitted because "First Name is Invalid". It is the name they used when emailling me re my setting up an account. I am on hold on the phone but do not expect anyone to answer much less help.
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Lan,
Thank you for sharing your experience, and we are sorry to hear about the difficulties you encountered using your card with Shein and while trying to reach us. We understand how frustrating it is to see an error when submitting a query and to feel unsupported while waiting on the phone. To help us securely review your account and assist further, please check your inbox for an email from noreply.notifications@trustpilot.com and respond directly to it with your details. Once we receive that information, our team will be able to investigate and work toward a resolution.
Regards,
Maurice V.
Myprepaidcenter.com
Wanted to check balance
Wanted to check balance, card disappeared. Called the agent to get a balance and he stated I would receive an email. Never got the email. I had a 300 dollar recall from the Midea Air Conditioner recall. Absolute Scam.
Follow up, after the company reached out they were able to find my missing card which still had 67 dollars on it after being assured that it was all used up by their call in center. I am sure this was just a “glitch” not a company systematically loosing customers money and repeatedly denying it. Still haven’t been able to see a full accounting of the transactions.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear David,
We’re very sorry to hear about your experience and understand how frustrating it must have been to encounter issues while trying to check your balance, followed by not receiving the expected email and being unable to access the funds from your recall card. This is certainly not the experience we want for our customers, and we regret the confusion and concern this caused. We’d like the opportunity to review what happened and assist further. Please check your email for a message from noreply.notifications@trustpilot.com and follow the instructions provided so we can securely gather your information and look into this matter for you.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/22/2026:**
Hello David, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
HOW CAN THIS BE LEGAL
I had a $50 gift card from this place - it expired in a year before I could use it- that is fast - I called to have it renewed and they said 'too bad it expired'. I asked where the money went - do they just keep it for themselves? They hung up on me when I asked. They are literally stealing money.
UPDATE 1 - And yea per your response below there is no email in my junk folder or anywhere else. You know what you are doing- you offer short dated gift cards and then pocket the money when they expire instead of extending the expiration date or issuing a new gift card- at least that what you are doing to me. Never again. This was a corporate gift to employees; I am an executive at my company and we will NEVER use this scammy rip off website again - nobody should. Look at your ratings on here- there is a reason there are so low!!!! DO NOT USE THIS COMPANY!
UPDATE 2- trust pilot now threatening to take my review down- I don’t know why. I’m. A real person, this really happened, this company behaves Iike a giant scam, they never sent me an email, avoid and do not use. LOOK AT THESE RVIEWS!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello there,
Thank you for taking the time to share your experience. We understand how frustrating it can be to discover a gift card has expired before being used, and we are sorry to hear that this situation left you feeling disappointed and unheard. We would like the opportunity to review your specific case and provide accurate information regarding your card. Please check your inbox, including spam or junk folders, for an email from noreply.notifications@trustpilot.com and reply directly there so we can securely gather the details needed to assist you further.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
These scam artists give you a very…
These scam artists give you a very short window to even use your funds. After a month they simply adjust your balance to zero and I'm assuming they keep your money. I lost $100 to their greedy policy. Avoid using this service as it is a scam.
18. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hi Bob,
We are sorry to hear about your experience and understand your frustration regarding the expiration of funds and the balance adjustment you described. We would like the opportunity to review your specific situation and assist further. To do so, please check your email for a message from noreply.notifications@trustpilot.com and respond with the requested information so our support team can look into this matter for you.
Regards,
Maurice V.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/21/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Myprepaidcenter.com
card not authorizing online
Just now successfully activated a card. However it cannot be used on Amazon (appears to be rejected at payment card authorization) and says to contact my bank?? Cannot check my billing address/phone number on myprepaidcenter.com. Spent an hour going around in circles.
Edited 3 days later: Phoned 'customer service' within 24 hrs. They were very polite, canceled my e-card and promised a replacement. 2 days later, still no code or new one! Somebody from myprepaidcenter, SEND ME EMAIL telling me how to get a replacement. Exactly what details do you need to provide me a replacement?
Edited 4/20: Phoned, got a 3rd replacement e-Mastercard, attempted to use via Amazon while online with myPrepaidCenter. Turns out its an "enticement card" that only a specific list of merchants will accept (Amazon, Apple, paypal, google, Target, fast food, etc NOT on that list). I requested a physical card (with attached fee!) 'cause I'm tired of the hassle. What a rip-off. Tell us in advance Amazon etc won't authorize our gift e-cards!
Edited 5/12: Received a physical card (did pay $3 for the privilege). This card not accepted by Amazon either. It did work at a local grocery store after swiping multiple times. Will use it up as fast as possible. What a bad experience with myprepaidcenter cards!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Silvere,
We’re sorry to hear about the trouble you experienced after activating your card, including the declined transaction on Amazon, the message asking you to contact your bank, and the difficulty checking your billing address or phone number on our site. We understand how frustrating it can be to spend so much time trying to resolve these issues, and we appreciate you bringing this to our attention. We do want to help look into this further, but we’ll need to gather some details privately. Please check your email for a message from noreply.notifications@trustpilot.com and respond to it with the requested information so our support team can review your card status and assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/19/2026:**
Hello Silvere, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Apperently you cannot use these outside US
Apperently you cannot use these outside the US, or so it seems. Got two valued each at 250 Dollar from a Social Contast from a US based company. But since I am based in germany I don't think I can use them. or atleast I haven't found any shops thats accepting these.
So 500 Dollar down the drain. If there is a possible solution I would be really happy to see it. But I won't be calling overseas.
What solved it for me:
Activated the card within the card center, downloaded the app, registered the card in the app, from the app to Google Wallet. Used VPN from the US on my phone and then were able to use it.
Not really simple
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Lars,
We’re sorry to hear about the inconvenience and disappointment this situation has caused, especially given the value of the cards and the fact that they were received from a U.S.-based company while you’re located in Germany. We understand how frustrating it can be to encounter limitations on where the cards can be used and to feel unsure whether there’s a viable solution—particularly if calling internationally isn’t an option for you. We’d truly like to look into the specific details of your cards and see what assistance or clarification we may be able to provide. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it with your information so we can securely review your case and assist you further.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/14/2026:**
Hello Lars, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
Received 2 gift cards totaling $100 and…
Received 2 gift cards totaling $100 and they decline every time I use them. Now they are saying they have expired and will not fix it. What a scam. Take the money from peoples good will and just keep it all. Getting rich through a back door 5 finger discount!
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Hayley,
We’re very sorry to hear about your experience and understand how upsetting it must be to have your gift cards decline with each attempt to use them, and then be told they are expired without a resolution. We recognize how frustrating and concerning this situation is, and this is not the experience we want for our customers. We would appreciate the opportunity to review your case and see how we can assist—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to investigate this further and help resolve the issue.
Warm regards,
Gaby S.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/14/2026:**
Hello Hayley, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
Myprepaidcenter.com
Not possible to redeem my money
I received an email with a code I needed to redeem. I have done this once before which worked perfectly. However, this time, I cannot login to you website, I cannot get a new password, and I cannot redeem my code. Everytime I do ANYTHING, it says: "err-1003: Oops. There's an error on our side. Please try again soon". For 3 days now. And it is not possible to get any help from your customer service as it is a joke and only AI.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Hello Natasja,
We’re very sorry to hear about the difficulties you’ve been experiencing, especially after having a smooth experience previously. We understand how frustrating it must be to be unable to log in, reset your password, or redeem your code due to repeated error messages, and to feel that support has not been accessible when you needed it. This is certainly not the experience we want to provide. We’d like the opportunity to look into this further and help resolve it for you—please check your email (including your spam or junk folder) for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to assist you as quickly as possible.
Warm regards,
Gaby S.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/12/2026:**
Hello Natasja, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
I was given a 15 dollar prepaid card…
I was given a 15 dollar prepaid card and i tried to use it on amazon, on cashapp, and to buy my kid a game and it kept declining everywhere. After reading these other review it makes me wonder whether this was worth the hassle. I want my money back! This makes no sense!
6. April 2026
Bewertung ohne vorherige Einladung
Antwort von My Prepaid Center
Dear Bel,
We’re sorry to hear about the frustration you’ve experienced with the $15 prepaid card and understand how disappointing it is when a card is declined, especially when trying to use it on multiple platforms and for something important like a game for your child. We want to help look into why the card may not have worked as expected and see what options may be available. At this time, we’ll need to gather additional details to investigate further. Please check your email for a message from noreply.notifications@trustpilot.com and reply with your contact information and any relevant card details so our team can assist you directly.
Warm regards,
Josh R.
Myprepaidcenter.com
**UPDATE FROM MYPREPAIDCENTER.COM 04/07/2026:**
Hello Bel, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Myprepaidcenter.com
They don't want to give the money
They don't want to give the money. When you call the number, it goes on and on
This should be easy when u get the number, expire date and security. But it says zero balance
1. April 2026
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Antwort von My Prepaid Center
Hi there,
Thank you for sharing your experience. We understand how frustrating it can be to see a zero balance when you expect funds to be available, especially after entering the card number, expiration date, and security code, or when calling the phone number does not quickly resolve the issue. We would like to review this further, but for security reasons we need some additional details from you. Please check your email for a message from noreply.notifications@trustpilot.com and reply directly to it so we can securely gather your information and assist you as soon as possible.
Regards,
Maurice V.
Myprepaidcenter.com
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