mysedgwick.com Bewertungen 

This loa company is the biggest waste of time and money. i don't understand why this company is still running when all they do is let people down and flop so dramatically. 9 times out of 10, anyone who uses this company for loa get fired because they genuinely don't care for doctor or hospital notes, which should be illegal, or they find something that shouldn't even matter to your claim that they use as a loophole. not to mention, even when you manage to get a claim, you can't even access it because their website is Almost always inactive, or you have to spend a half hour to change your password for absolutely no reason. Did I mention they don't have a call center either, or have re-looping audio prompts? this company is the worst. i sincerely hope big corporations and employers stop relying on this crack pipe of a company.

Avoid! Sent to them via my group insurance, called them at 1230 about a leak in my house, 1330 done a video call to show the issue. 1500 no contact so I called them, they said they’d chase it up. 1600 got a call back saying it’s because I’ve not paid the £25 excess. I was driving (to b and q to try get a patch kit myself) so said will someone be coming out if I pay the money because it’s now 4pm on a Saturday and it’s took them 4 hours just to ask for £25. They couldn’t, I said I’ve got no problem paying the money when someone arrives. Nope, won’t push the job through without money so it was cancelled. Waste of time. Will raise a complaint via my federation/group insurance. 4 hour emergency just gone with a local hero instead.

please please do not use this company
they will not follow up with calls
when you delve deep into there policy wording nothing is covered
best to pay more and go with a reputable company

Terrible for short-term disability. Very confusing process, no talking to my companies HR (which was not knowledgeable on the mysedgwick process at all, and was requesting documents I previously submitted. Ended up losing 2 weeks of pay because the process does not work.

I was disappointed with the quality of the plumbing work performed. The job was not completed to a satisfactory standard, and several issues remained unresolved after the visit. Additionally, the report provided did not clearly reflect the actual condition of the plumbing as I observed it. I would appreciate greater accuracy, transparency, and attention to detail in future services.”

there should be a choice of no star at all! recent experienced from Nov 19 until now my radiator problems not been settled! I have to call both insurance and them to ff up as they don’t really communicate properly to their client! We’ve bern suffering with cold bedrooms until now! The engineer don’t communicate properly she always calling her boss and unable to fix the problem just checking the boiler alone and keep changing parts inside our boiler and still not functioning the radiators but underfloor heating and hot water is not affected at all! Yesterday they said they will coming to install the parts they thought will fix the problems but they cancelled last minute to tell us the engineer was ill! They very unprofessional due to it I would move insurance as their service is awful this is home emergency problems they cannot fix for 9 days ! Now Im trying to cancel them as I found a gas engineer which telling me they diagnosed my boiler wrong the parts they ordered are not problems.!

If I can give them 0 stars I would, this place is the worst place to deal with when it comes to claims and determination of your claim, they are not helpful at all

Waited 24hrs for a call back bearing in mind it was an “Emergency” … still waiting for the call!

I would never recommend these guys to anyone & if your insurance company puts you this way… I’d strongly advise to find an alternative!

I've had two experiences with MySedgewick both for a leaky toilet under emergency home insurance. The first time the guy turned up without his tools and spent 1 minute in the house before saying I needed a drainage person. The drainage person was very apologetic and was very confused as it was clearly a leaking pipe. The plumber came back and changed a part but didn't turn the water back on to see it is was fixed. It wasn't so they needed to come back again to fix again (that's four days of staying at home).

The next time I had a leak in a downstairs toilet. They came to fix it but it started leaking again the next day so called them back out. They didn't turn up on the day they organised which was 4 days. A week later they rang to organise another callout which again the didn't turn up to. I'm now cancelling my policy with Policy Expert because they use MySedgewick.

1 an d’attente pour nous dire à la fin qu’un nouvel expert va reprendre notre dossier ! Entre eux et leur partenaire Terrefort c’est une gestion complètement hasardeuse des dossiers. Qui fait quoi ? La marmotte peut être …

Dossier bâclé
L'expert de la partie adverse (en visio) mène les démarches et mon expert "AXA" reste de marbre ...
Cabinet d'expertise (ploemeur 56) A FUIR !!!

Tells you to enter your postcode to create an account - doesn't recognised the postcode. No contact details for help. What an absolute load of crap.

Très bon contact avec l expert qui a été mandaté par notre assurance MMA. Personne professionnelle qui nous a bien expliqué le déroulement du dossier.

Came to Sedgwick via Admiral Gold emergency home cover for a broken boiler, initially an engineer came out within the day, spent around 5 minutes (that is being generous) without looking in the boiler which had stopped working stating it needed a part and left. Days go by, after 5 days with no call I rang Sedgwick who said the issue was waiting for an invoice to be paid, only to receive messages that the case was now closed! After calling Admiral and Sedgwick another engineer came now a week after the problem was first reported, the second engineer then said alternate parts were broken and was unsure if the policy would cover the repairs. 11 days later receive a message to call them only to be to be told by Admiral we won't cover the repairs because it's a "maintenance issue". Terrible - terrible communication and conduct from Sedgwick and Admiral, no records of the 'parts ordered from initial visit and now I've been left without heating or hot water for nearly two weeks and now for the forseeable future. Do NOT set any faith in these people or Admiral emergency cover to help, you will be left wanting, the level of negative reviews and lack of response to them on this forum is telling.
I must give credit to the second engineer who attended, he was friendly professional and took the time to do his job properly - and some of this issue lies with Admiral's hidden policies - however it does not excuse Sedgwicks 1st engineer providing false reports of their work and their adminstrative processes being negligible - yet still presumably invoicing the insurer.

I wouldn't recommend this company, they don't respond to the portal, emails or phone calls. Whilst advisors have been very polite nothing has moved since I submitted my claim. It's not closed or denied, just nothing.

I've complained to Sedgwick's about a call out fee I was charged of £155 + vat and how can this be justified.
Their response was they see nothing wrong with charging this amount in thier calculations albeit they never mention this when calling for assistance through Admiral home care cover
Keep away from both parties and find your own engineer.!!!

I got a leaking (dripping) tap in the kitchen. It is not an emergent issue, but the plumber arrived on the same day I called. The plumber is professional. From his visit, I learnt that changing a cartridge seems to be simple, but actually it is complicated, as there are so many sizes of cartridges. My preparation to know the brand and the make of the tap prior to the visit would have saved him a visit and saved me time to have it repaired. Highly recommended!

A la suite d'un litige avec une entreprise de couverture qui perdure depuis plus de 1 an, j'ai demandé à mon assurance juridique la Macif de déclencher une expertise juridique en novembre 2024.
L'expertise a été réalisée en février 2025. Bien sûr, l'entreprise ne s'est pas présentée, et de plus l'expert de Sedgwick nous a transmis le rapport mi mai 2025 avec des incohérences et des anomalies que nous n'arrivons pas à résoudre. J'essaie en vain de l'avoir au téléphone mais il agit comme un intouchable. J'avais un problème à gérer, et maintenant j'en ai 2 sur les bras avant même que l'entreprise ne soit mise en demeure. L'assistance juridique attend aussi toujours un rapport qui relate réellement ce qui a été dit lors de l'expertise il y a plusieurs mois, pour l'envoyer à l'entreprise et demander réparation.
Les assistantes sont toujours compatissantes mais cela ne va jamais au delà malgré mes multiples relances.

Appeler ce jour le 27 Mai 2025 à 8h01 pour une Visio logiquement qui s’est transformé en appel téléphonique, tout simple ou le technicien. Dès le départ me dit que la facture est trop cher, et qu’il est hors de question de rembourser ce montant !!
Comment peut-il constater les dégâts occasionnés sur mon Tableau Électrique dans un appel téléphonique sans déplacement et sans Visio ?
C’est une honte
Entreprise mandaté par l’assurance évidemment qu’il ne va pas aller à leur encontre !!!
Technicien M.Geoffrey ROCHETTE très désagréable et hautain.
Scandaleux, honteux
D.SABOURIN