mysedgwick.com Bewertungen 

I had nothing but a positive experience so far. Last night they really helped me and my family out as we had been locked out of our home late at night. Locksmith (Vijay) attended and within no time got us back into our home, and changed our lock for us too.

Thank you.

discriminates against NI customers responded then left saying they would come back, job closed when i phoned said they couldnt fix my heating but no one told me that left without for 24hours and I know have to get it fixed myself, whats the point of this service if does not do what you need it to. They are are part of NFU home emergency response.

Un expert mandaté par BPCE (Caisse d'Epargne), qui n'etait pas expert en dommages électriques mais x comme vous et moi (aucune compétence en électricité). N'a pas compris les dommages électriques réels de mon habitation et ne me croyait pas suite à un incident sur le réseau électrique ENEDIS. Ma hotte, le système électrique du domicile est endommagé. Je mets une étoile parce qu'il n'y pas 0. Ces personnes de Sedgwick ne répondent pas. Mon compte a été bloqué et je ne peux pas y accéder pour ajouter une attestation d'Enedis. C'est fait exprès ?! ils sont désagréables et font tout pour vous énerver et que vous abandonniez évidemment.
Je me bas et je vous assure que si je n'ai pas le dédommagement je quitte BPCE.

Je précise je mets 1 étoile car je ne peux pas mettre zéro étoile.
La racaille dans sa toute puissance.
Après une première expertise contradictoire bâclé concernant une infiltration d eau du a mon voisin .l'expert adverse mène les démarches,mon expert reste de marbre
Il conclu à un parquet stratifié, quand on s aperçoit que le parquet et un huilé c'est 4 fois le prix. Ça commence mal .deuxième expertise 6 mois plus tard
Les mêmes experts pour constater toujours les infiltrations et le parquet ,même en leur donnant une botte de parquet neuf ils étaient encore septique
On passe au rdc dans le bureau pour un parquet ancien, déjà avant d'arriver il donne sont verdict, remonter par capillarité, le parquet et marquer au milieu de la pièce, ou l'on peut constater que la marque d'eau vient du mur, il regarde sous la fenêtre et décrète que l 'humidité vient de la ! et il mentionne " je ne paye pas pour ça", je regarde au même endroit que lui et surprise, c'est sec. je commence à lever le tont devant tant de mauvaise fois, il dit "si c'est sa je m 'en vais" mon expert comme d'habitude reste de marbre elle n'a même pas donné son avis, et elle dit "si tu part je te suis" à part le copinage il savent faire quoi ? Ils doivent avoir des bonnus ou des primes par les assurances pour ne rien payer ! mais il sont incapable de mettre la pression à celui qui fait les dégradations, afin qu'il répart ce qui crée la fuite dans votre habitation. A fuir si vous avez une expertise avec sedgwick ou polyexpert, ils sont de connivence. A mon avis ces personnes devraient changer de métier ! Moi qui pensais bêtement qu'un expert diligenté par mon assurance devait défendre mes intérêts en toute objectivité.... quel honte !

I had storm damage to the roof where three large ridge tiles came down and some slates. Contacted my emergency home cover and explained what happened to the damage.
Was given a claim number from Mysedgwick and an engineer would call. This was on 25/1.
Roofing company arrived on 6/2
Looked at roof, took pictures, only went onto flat roof and didn't examine damage. Asked me if water had got into the property, which I couldn't confirm.
Told me he would contact insurers and if ok would return and replace the ridge tiles and slates.
Received a message to say claim had been finalised although no work done.
Contacted, who I think was my Sedgwick, and spoke to a Welsh sounding gent who said that home emergency cover only covered a TEMPORARY repair and if the tiles were replaced that would be a PERMANENT repair. So not a thing done to make the damage good.
Told him nothing was done and his reply was that a tarpaulin was the only thing to put over the damage but wouldn't be practical as it would blow away.
Wonder how much the roofer quoted to my Sedgwick to have NO work done and what my Sedgwick charged my Insurance company.
Still have no repair done.
Will inform my insurance company of the questionable service of MySedgwick.

Stupidly I drilled through a gas pipe in the kitchen whilst putting a bracket up. I shut the gas off and called the emergency line and a gas engineers was sent from a national gas company they capped the gas metre and made it safe. What an idiot I am but then I thought I have insurance to protect me from my idiocy.

I called my insurer who put me onto Sedgwick. I explained the situation to them in that the mains was capped and I'd drilled a hole in a gas pipe in the wall and they said they'd call me within 30 mins with a appointment time. They didn't. Oh and I paid them £25 excess.

Next morning to be fair they called me at 0900 and said they'll send someone out Monday between 0900 and 1700 so I took the day off work after being told they'll call when they're 30 mins away. Didn't hear a thing I called up at 1500 as I was getting nervous and was told they'll definitely be in touch before 1700 they weren't. Called again around 1710 and was told they'd chase it up. Engineer arrived at 2000. Took one look at the hole I'd drilled and said " I can't fix that its behind a wall." It was at this point I waited for ant and dec to pop out.

I called them back and they said "oh we don't do pipework behind walls." Fantastic. 3 day wait for absolutely nothing they could have told me this on the first phone call. There's two kids in the house and my wife is due to give birth next week. I give up with this company I'm just going to pay for the work myself.

I complained to the call handler and she said well you musnt have mentioned it when you called up. How could I not have mentioned it when it was literally what I was calling up about. Of course it's behind bricks when I say "I've drilled through the wall and hit a gas pipe." Who goes accidentally drilling holes through visible gas pipes?

I wouldn't trust this company to organize the pulling of a Christmas cracker.

Had to claim on my Home Emergency Insurance policy and was transferred to this company in relation to an electrical fault at my home. The initial contact seemed good with an engineer call-out the same day. The fault was diagnosed quickly as a faulty RCD. The electrician then left, saying he needed authority to complete the repair. That was over a week ago and I still have no repair. I am still without electricity to a large part of my house. No contact from Sedgwick unless I call them. I am then fobbed off with the ”I’ll chase it up”. The cost of the part must be only a few pounds and a very quick fix for an electrician. I have been told that it can take up to 5 days to get a part that is readily available at multiple high street suppliers. How can this be? If you have the choice, do not use this company.

Overall I am givng 5 stars, although at the beginning I had terrible problems, it was an emergency breakdown, my boiler had failed on 29th December. Couldn't get hold of my usual heating engineer as understandably he was on holiday. So I went with their engineer, after a week I still had no idea when it would be fixed. I couldn't get an update on that so I contacted my engineer again on 6th Jan, he repaired my boiler same day. My Sedgwick gave me no hassle in changing my claim this way and after submitting the bill I had paid to my engineer along with my last service record I was in receipt of my refund within a couple of days, so the moral of the story is, try to use your own contractor if possible as it's a lot simpler and quicker that way. Many thanks for my cover and reimbursing me without delays.

Excellent dealings with this company on an unfortunate home boiler (hot water ) which destroyed our home of 10 years , Nick Anderson dealt with our case with total respect, understanding and compassion. Highly recommended

Absolutely dreadful.

Home Emergency cover with Admiral provided by these guys and they simply lie to you when you call them to arrange the works.

Despite being vulnerable and with young children they repeatedly lied to me that they had organised a contractor to restore heat and hot water. They had not and no one turned up for 3 days. In the end I had to book with British Gas and bring a claim against Sedgwick.

I feel that it is of great importance that a post a review in relation to my experience whilst dealing with Gayle Lyon from Sedgwick UK.

The service i received from Gayle was outstanding for the following reasons;

Professional at all times
Prompt and accurate reply's to all correspondence
Very polite and calming phone manner
Very knowledgeable and experienced

Total 5 Star treatment from start to finish

Thank you Gayle.

Kind regards

Wayne Peach

De TRES MAUVAISE FOI !!! Lors du passage de "madame l'experte, qui fait ça depuis plus de 10 ans", madame c'est montré désagréable des son bonjour ! De plus, en passant devant la fenêtre du garage (verre brisé par la grêle) sans même rien dire qu'elle prend un air choquée en s'exclamant : HEEEEU CEST IMPOSSIBLE QUE LA GRELE EST FAIT CA ! Je lui fais donc part que ceci est bien la grêle, pour autant je ne suis pas une profiteuse et que celle ci je ne l'ai pas déclaré car c'est n'est pas une partie habitable du garage. Bref je vous passe les chaques commentaire à chaque fenêtres, malgré des vidéos photos lors de l'intempérie. Lors de son compte rendu, elle nous annonces qu'elle ne prenait pas en charge l'étanchéité des fenêtres, mais uniquement le verre et les 2 fuites du plafond/cheminée. Déjà pas mal me direz-vous. Lors du saisis de compte rendu au près de pacifica : mauvais entretiens des fenêtres, dossier classé sans suite.

Eh bien voilà à quoi ça sert de payer des assurances. A rien lorsque vous avez besoin d'eux.

Bande d'escroc désagréable et de mauvaise foie qui te font culpabiliser de les faire venir

I have been dealing with them for approximately 2 years now. My recovery process has been extended and much more difficult after dealing w them. It has been awful. It makes me feel like my employer doesn't really care about me since they use Sedgwick. The website only works about 50% of the time and only about 30% of the time on my phone. My reviewer has not been tending to the timelines that have been listed and there has been so much miscommunication AND a lack of communication, which has resulted in me losing two and a half checks while my medical bills pile up. I have not been able to get a supervisor to call me back. There are lots of horrible reviews on Reddit as well.

A fuir absolument. Expert mandaté par Axa pour un événement climatique simple et modeste. L expert désigné est Mme HOUASSI Myriam, agence de Lille, intervenant sur le 80. J ai eu un premier rdv le 7 juin, cette dame ne s est pas présenté au rdv, sans me prévenir en amont ou s excuser a posteriori. De même nouveau rdv le 24 juin et cette dernière n honore pas le rdv, et sans justificatif ou excuses a posteriori. Après 2 lapins, Axa nomme un nouvel expert et Sedgwick se réveille et m impose des dates de rdv pour ne pas perdre le dossier. Il faut savoir que les rdv avec eux c est comme EDF, c est entre 13h et 18h. C est information sont remportées sur le courrier de confirmation de rdv signé par l expert. Après m avoir été imposé par axa arrive le 3 e rdv pour expertise sur site et enfin Mme HOUASSI se présente au rdv pour expertise. Cette dernière commence par il y a beaucoup d échanges dans votre dossier. Normal Mme vous m avez poses plusieurs lapins. Ce que cette dernière réfute. Quelle mauvaise foi. Heureusement que j'ai conservé les courriers de confirmation dont elle est signataire. Conclusions d expertise a minima et chiffrage au rabais. D ailleurs Madame je crois que vous avez sur estime deux clous qu il n y a pas lieu de réparer. Bref expert a fuir et cabinet aussi.

Absolutely rubbish cancelling my policy straight away 😑
AVOID

Better hope that went you're on workers comp nothing even remotely makes your Injury worse because they will stop paying you despite having your injury still. So you'll be stuck out of work because of the injury ANNND absolutely no money coming in because this place will use any excuse to NOT pay you

If I could give negative stars, I would. Waited 9 days without heating or hot water in a house with a disabled child. Snow was on the ground!!

Having tried to claim back my expenses which are in the region of £500, I have been told that payment would be made by the invoices team in 3-5 days - It's been almost 30 days since work was completed!!

I'm now having to call on a daily basis only to be told that it was being passed to the 'invoice team'. its been passed over multiple times already!

I've been down £500 over Christmas, living in hotels with two children under 10 just so we can shower. Please, please, if you have vulnerable people in your household AVOID AVOID AVOID this company.

Après être mis en attente de longues minutes, l'appel coupe..ainsi de suite à chaque appel.
Je connais la voix de standard par cœur..

Incompétence ou manque de chance ???
Incompétence ou manque de chance ???

Ils sont intervenus sur mon dossier, suite à l'incendie de mon habitation. Que dire ! Je cherche mes mots devant autant d'amateurisme et de manque de professionnalisme.

Incendie de la maison le 17/06/2023, nous sommes aujourd'hui le 30 décembre et le prochain rendez-vous est fixé le 09 janvier 2024 pour certainement de nouvelles surprises.

Regardez les vidéos sur Youtube sur la chaine Olivier Martinache, vous en aurez un exemple.

Et puis cette manière Hautaine de l'experte à nous prendre de haut. Vous communiquez avec des gens qui ont tout perdu, un peu d'humilité et de formation technique vous ferez pas de mal Madame l'experte.

Bon courage si vous avez à faire à eux...

Sedgwick might be the worst company I have ever dealt with.
When boiler started leaking, I rang the emergency line and the agent failed to log the details of the call. Had to ring back the following morning to get the issue logged again. Once a contractor was sent to the property, he isolated and the issue and ordered replacement part. While waiting for the part, the issue became worst and ultimately the boiler was left beyond repair with water damage in the house.
Claims are apparently processed through an app but it was beyond the capabilities of the company’s staff to send the app link.

Terrible company, terrible service. Avoid at all costs.