Nectarsleep Bewertungen 229

I haven't had any need to reach out to the company, thanks to the quality of their product. I'm happy to report that the mattress arrived two days ahead of schedule and has certainly lived up to expectations. It did not disappoint.

Don't buy these overpriced low quality mattresses. I splashed out and bought a Nectar mattress when ai moved house, seemed like it had good reviews and ticked the boxes, I saw the 1 year moneyback and lifetime guarantee and thought that was assurance enough. I was wrong after a few months I noticed it divetted and flipped it, thinking nothing of it, it was grand for a year, then about a month after the 1 year moneyback wore out suddenly it became intolerable I messaged them about it and theu said it was past the guarantee and they'd need to send someone to inspect it, but that it wasn't likely to amount to anything, so spent a load of money on an expensive mattress no longer functional

Disappointed doesn't even begin to describe my experience with the Nectar mattress. Within just 9 months of use, it developed mold, completely undermining its promised comfort and quality. To make matters worse, their customer service was abysmal, showing utter neglect towards honoring their so-called 'lifetime warranty.' A mattress that fails within months and a company that fails to stand behind their product—steer clear of this nightmare.
order #13248129 Premier Copper Mattress

I had to have my nectar mattress replaced the first time in less than 12 months. The mattress kept having sinking issues in the mattress. I received a new mattress with the guarantee that this one would be firmer and it would hold up. Of course, after 12 months, the sinkholes started again. I sleep on my side and stomach and this has caused issues with my posture since you sink. I just wanted customers to be aware I am not a heavy woman and I sleep alone. This is two times that the same mattress that I spent well over $1500 on is defective. I have to get another mattress now just to be able to sleep comfortably and not wake up in pain.

I would not give even 1 star if there is 0. Nectar is not being responsible for the missing package. No signature required for $800 mattress can you imagine. They asked me to wait and now it's three weeks and still haven't heard from them. They don't think i need mattress to sleep. Called and asked them to submit a ticket for Fedex to come back and pick up the package since the package was delivered a day before I had someone to be there to receive. They said no and told me to leave the package like that overnight. The package went missing that night. I was worrying while packing and driving from New York to the south. They are very irresponsible company could not resolve the problem and left me alone. I am very disappointed.

Poor quality, bed delivered for $200 and after 5 days did not fully expand and layers of foam pushing out of the side of mattress cover and cover with corners not filled.
Nectar, after photos and acknowledgement that mattress was defective, would not refund $200 delivery fee. Many phone calls, 45 minutes on hold. Pick something else - this isn’t IT.

I've tried to order the premier copper bed twice now. Both times it was over 20 days, no updates and no bed!! I've cancelled twice. Terrible customer service!

Do NOT believe the 365 day warranty! they do not honor anything. The mattress was horrible!!!! I tried to call and return the mattress and they wont talk to me. i purchased the mattress and slept terrible. I called to initiate return and they refused sayin to give it more time. Funny, all of the reviews online are handpicked!!!

Buyer beware!!!

Purchased a california king mattress, was ok, for the first year. rotated and used a waterproof mattress cover as i was advised by nectar. the second year, a slope began in the center of the bed. almost to being collapsed on the edge when you sat down. As I began the process of dealing with customer support, i get the feeling you get when you shopped at "shadys" used cars for your first car in high school. you know how you felt really "dumb" that you believed what the company offered. To sum it up i bought a mattress from another company and dumped the nectar. I never expect much after the sale with any company and nectar is par for the course. to add insult to injury, it was stated my size may be the problem, you judge that one for yourself. i am 6'5" and weigh 198lb.

I had purchased a $300 memory foam mattress at Costco several years ago. It’s very comfortable, but I’ve been waking up hot lately, so I decided to look for a cooling mattress. I purchased the Nectar, which came out to over $800 - I figured if it cost more than my old mattress it should be great. I slept on it for four nights, and two mornings I woke up with back pain, which never happens. The Nectar is thin and never expanded all the way to the edges. The pillows are too small for the cases, so they slip around all night. It’s only slightly cooler than my old mattress, despite the Nectar having advanced cooling stuff. I’m trying to return it now.

Horrible product, horrible customer service. Bedfram broke after 1 year of usage and warranty keeps getting pushed by customer service.

Do not buy a Nectar mattress, there are better options

Awful experience! Rip Off. Do not buy their bundle because it is the worst quality I've ever seen! I tried to return it but they said since it was opened they won't return it. As if someone can find out if it's disgusting quality from the box. They are a horrible company and scammers. Do Not Buy from them.

I don’t usually write bad reviews but I do NOT recommend this mattress unless you are happy to replace it after less than 3 years.
I would have rated the mattress and the deliver etc 5 stars for the first 18 months, I loved it, but as other reviewers have found, it started to sag on both sides where we laid and we found ourselves in a dip. As with other reviewers we initially thought our back, and in my case hip pain, were just us but having been on holidays etc where we ve slept on other mattresses we realised what the actual problem was.
I have exchanged many emails with the company (and I have to say they have been very polite and professional) and have had an independent reviewer out who determined that the sagging was within accepted standard. My experience and own photos were not influential in the company’s decision making. And whilst I was constantly ‘assured’ that customer satisfaction was very important to them, unfortunately my experience doesn’t demonstrate that. I was given the option to have a further independent review in 6 months (with the possibility of fast tracking that), whilst having to continue with poor sleep, but the best case scenario they could offer was a like for like replacement of the mattress if a subsequent independent review did agree with my findings. As I didn’t want to have to go through this again in 2-3 years I have had no other reasonable option other than to buy a new mattress and it has reinforced how bad the other one was! I have 3 grown up children so have brought many mattresses over the years and have never had reason to write a negative review before so…In summary, happy for 18 months but if you’re sleeping on this regularly and are looking for longevity you may wish to explore other options.

This is, by far, the least Customer Friendly company I've ever worked with. I purchased their premium mattress because it has 3-cooling layers, and my partner sleeps hot. These did not cool us any more than my 8yr old Helix mattress, so we scheduled a return and bought their cheaper mattress. The cheaper mattress was as hard as a rock after 3 days, so I cancelled the other return and started one for the cheaper mattress.
Nectar would not take back the cheaper mattress back, and didn't say why; just that I had to keep it for longer. I really didn't want to store their construction supplies (brick), so I opened a chargeback on my card.
Nectar provided citibank with an obscure page on their site, not included in the legal terms of service, that says I have to keep the mattress for 30-days, and closed the dispute.
Now, Nectar still has yet to refund my money almost a month after they have picked up the mattress.

I don’t recommend buying from them. Their customer service is the worse. I received a damaged item on Wednesday Jan 10, 2024 and sent them photos. Now it is Tuesday, 1/16/24, no response to my damaged item. So Monday I requested a return label. I have wasted at least 2 hours trying to get someone to pick up my damaged item that I wanted to refuse delivery on. FedEx is notorious on delivering damaged items.

Called their customer service number and it took 17 minutes for a return label. What a hassle. My credit card customer rep easily created a dispute for this charge in significantly less time.

Buyer beware if you have any issues.

So far we are happy with the mattress, but the sleep bundle that they sell is complete garbage.
DO NOT BUY AS A PACKAGE DEAL. when I tried to return they said because I opend the pillow (whick was compressed) they would not return it. because it was not ablle to go back in its original package.

I would definitely suggest not purchasing

They do NOT give the refund. The mattress wasn't what we hoped for. We contacted them after ten days and were told we HAD to use it for a month before they would refund. Then we recieved a refund for HALF of what we paid. Seriously! Half! the product is okay, it just wasn't for us but the guarantee is very very misleading!

I wish I would’ve done my due diligence before my purchase. Spent $3,200 for weeks of frustration :/ I sent Nectar this today…

I’ve had to contact you guys to many times… Why can’t I just order something from you and be done with it? Ugh. This is my second time contacting you (for this additional issue) about this after waiting ANOTHER week. Where is the sheets, pillows, and mattress protectors I ordered over 2 weeks ago? I’ve had to ask severe times about the progress of the rest of my purchase and am unable to get a response. The only thing that you did bother to send where frames you guys sent in clearly uncared for packages that allowed my bed to get wet and then asked for “pictures of damage” like I can show you the fabric has been repeatedly wet. Regardless my transaction should’ve been as simple as pay $3,200 and receive an ON TIME, QUALITY package from a reputable company. So much for that. You can definitely tell when a company establishes a customer service department to annoy customers until you give up rather than admit their fault and satisfy their customers. Just please tell me when I can receive the rest of my package so the thought of Nectar can leave my mind for good.

Thank you for your time. At least Nectar is paying you.

The mattress is NOT amazing. Just like any other old mattress you can get from WALMART. Expensive as hell, and they aren't clear on their return policy. Free shipping and returns my a**. I called to return a tiny weighted blanket that neither I nor my husband liked. We got this blanket last week. Was told it can't be returned because it's been OPENED. what a RIPOFF. We still haven't gotten our bedframe, it's been a week and a half since we ordered it and it still hasn't even started SHIPPING YET. AVOID THIS COMPANY AT ALL COSTS. HEAVEN HELP ME WHEN WE GO TO RETURN THIS CRAP.

I am writing to express my dissatisfaction with Nectar Sleep regarding a mattress bundle purchase (approximately $2000) on November 18th. My order, due in three parts, started with the mattress arriving on November 22nd. However, it was inappropriately left in a public mailroom three blocks away, necessitating a strenuous personal transport to my second-floor home.

Upon contacting FedEx, I learned the delivery should have been made to my door. They offered a return visit the next day, which was inconvenient. When I reached out to Nectar, they informed me that my adjustable frame was on backorder, without a definite delivery date. My requests to speak with a supervisor and for complaint escalation were met with denial and delays, respectively. I was given a vague possibility of receiving the frame the following week.

This experience has been unsatisfactory, causing significant inconvenience. The lack of clear communication and proper delivery service is troubling, especially given the value of the purchase. The inability to engage with a supervisor or receive a definitive response adds to the frustration.

I am seeking:

Immediate Update: A definitive delivery date for the adjustable frame.
Direct Contact: Access to a supervisor or a responsible representative for direct communication.
Formal Complaint Acknowledgment: Recognition and escalation of my issue within Nectar's system.
I anticipate a prompt and effective resolution to these matters. Please contact me urgently to address these concerns.

Furthermore, when I called for a follow-up 9 days later and requested to speak to a supervisor, I was informed that the escalation team is not available until 11 am. Despite my insistence on the necessity of speaking with someone due to the lack of callbacks, the supervisor has refused to take my call. The agent handling my case, though apologetic, advised me to wait until 11 am, which is not a satisfactory solution.