Nectarsleep Bewertungen 229

Do not buy this mattess. I purchased mine in 2021 and it’s already dipping the middle. The lifetime warranty is a lie so do not believe the hype. I had to send all these photos in and then they told me the warranty is void. Not worth the price paid.

The mattress causes significant pain for both me and my girlfriend. Nectar is refusing to process the return until we’ve used the mattress for 30 days, requiring us to continue to sleep on a mattress that is harming us. While Nectar’s website does hide a requirement that you must wait 30 days before returning the mattress, on the page where you actually purchase the mattress, it describes its return policy very differently:

“One of the incredible things about all of our mattresses is that each of them comes with a 365 day trial period, three times longer than most other trials in the industry. This means that you’ll have a full year from the day your mattress is delivered to see if the Nectar is right for you. We encourage you to take the first 30 days to get to know your new mattress, as it can take this long for your body to adjust to the support and comfort of the Nectar. Should you find it’s not a perfect fit, some photographic evidence may be required to process your return.”

Encouraging you to wait 30 days isn’t the same as requiring it. They engage in false and deceptive advertising to sell their painful mattress and then require you to keep sleeping on it after you tell them it’s causing you harm. Shameful.

I am not very happy with Nectar even before starting to test their product. I ordered everything, and it went well at first. I received a shipping date and delivery day notification. The first delivery went well, but then my second part of the order, which included the mattresses, was an issue. I received a tracking number and the wrong item was delivered. They sent a set of linens and pillows that were offered for free with the order (since I ordered the bedframe).

It took 45 minutes over a chat to explain the problem. Then I had to call and spend another 30 minutes showing the package and all the information on the boxes before they admitted there was a problem in the warehouse, and the wrong item was shipped. They gave me a FedEx tracking number for FedEx to pick up the wrongly delivered item. I asked them to deliver the mattresses as soon as possible since I threw out my old mattress that morning, expecting to receive the new mattresses.

However, the story didn't end there. FedEx didn't recognize the tracking number and asked for the confirmation number. I went to a FedEx drop-off location and faced the same issue. I then called again, and after another 45 minutes, I was given an RMA with a label to print so I could drop the boxes off at any FedEx location. Since then, I have received no updates on my mattresses. They are still showing as waiting for shipment (as of June 9) when the original message showed delivery scheduled for June 7 or 8.

When I called them and explained that I'm sleeping on a sofa, not even a sofa bed, and asked if they could expedite the process since it was their mistake in the first place, the only answer I got was, "We will email you when we have more information." I don't know if this is acceptable for a company that has more than 50,000 feedbacks and does not assume any of its mistakes or correct them. Furthermore, they haven't updated the order status to date and keep telling me that I will receive an email when it's shipped.

I feel horrible about wasting time and energy and having to go through the same explanation many times. I'm pretty sure they are just waiting for FedEx to deliver the wrong item that I returned before initiating the shipment of the mattresses. And guess what? I'm the one who has to deal with this headache, sleep on a sofa, and not be able to talk to someone who can fix this.

I haven't even slept on their mattress yet, and this has been the most horrible online shopping experience of my life.

Transitioning from our previous very firm mattress to our new Nectar was an adjustment-it took us a couple of weeks to get accustomed to the difference in feel. The Nectar mattress has a unique combination of comfort; you gently sink into it before experiencing its firm support. My husband and I have both adapted to this new sleeping environment, and we're happy to report we both love it. We've been sleeping wonderfully well-like babies, in fact!

The Forever Warranty is a lie. I sent pictures of our 4 yr old mattress as instructed. While the customer service agent admitted that the mattress had deteriorated, she then said because there was some discoloration of the mattress she was voiding the warranty and won’t replace the mattress. Makes no sense. Garbage service for a garbage product.

Do not buy this mattress by nectar if you want a good nights sleep . I wish I had sent it back when I could but instead they fobbed me off with a mattress topper . Each morning I wake up feeling like a have slept on a slab . Avoid avoid avoid !

It's essential to get the foundation if you're purchasing the mattress, as it cannot be set up without it. Overall, the sleep setup is fantastic, and it's an investment you won't regret.

The customer service team was incredibly friendly and helpful during the setup process, even though it wasn't necessary. The setup is quite straightforward and can be easily done solo. The instructions provided were clear and easy to follow, making for an overall excellent experience.

We've been using our new mattress for close to two months. Initially, there was a concern that it might have been a poor investment due to its extreme firmness during the first week. After conducting some research, I found a solution by walking on the mattress each night for a week, which significantly helped in softening it up faster. Now, two months in, it's undoubtedly the best mattress we've ever owned. My recommendation is to anticipate an initial firmness but don't be discouraged. It typically takes about a month for the mattress to fully break in and reach its optimal comfort level.

This mattress is incredibly comfortable, especially for my bony hips that often ached on regular mattresses. The memory foam provides just the right amount of sink, alleviating both hip and neck pain. No more morning bruises or discomfort!

I had a very disappointing experience with Nectarsleep.com. After an hour or so of help on May 2nd from an online salesperson for Nectar, I purchased a mattress from them, a twin bed mattress that they recommended when I told them I wanted the firmest mattress possible because my back always hurt if I didn't use a firm mattess and one that was not too thick for my daybed. When I put it on the bed, I realized it was two inches higher than the one I thought I wanted. It took me one night to determine that the bed was so soft that my back hurt all night.

My first hint that something was going wrong was that the mattress took a longer than they promised to arrive. They promised it by 5/4 or 5/5 I had to check on when it was going to arrive on 5/8 since it was several days past the shipping window they had promised. They told me that the mattress had not shipped out yet because they were so far behind. That they would be sure it was picked up and sent the next day. It would again be aout 4-6 days before it arrived. A mattress arrived the next day, on 5/9. I was puzzled but didn't think much about or question that.

The second problem I noticed was that the mattress was higher than we talked about. The mattress was almost the same height as the arms of the daybed.

I noticed the third problem after I spent one night in the bed. My back hurt all night and was now more sore the following day than it typically is.

When I called to ask about a return or exchange, I also told them that even though I had followed their directions and used the tool they provided to open their tight packaging, I inadvertently put a 10" slit a slightly loose mesh net covering the top before I noticed I was no longer just slicing open the packaging. The sales person I was speaking with at this time put me on hold to talk to someone and asked me to send a picture to him of the damage. I did. When the person came back he told me they would not longer even consider a return or exchange or any credit toward a different mattress. I was shocked to realize that I received a mattress that was probably not the mattress I had thought I ordered, opened it with care but still damaged the mattress slightly, and would get nothing in return. It was a $500 fee for a mistake I made on a mattress that seemed to be a big mistake on their part.

Of course they completely lost me as a customer. I will never buy another mattress from that company or their sister company, It's name is Cloverland, I believe. And I will certainly share these questionable practices with others.

This is genuinely the best mattress we've had in years. My back feels fantastic, and I sleep so easily now! Also, we've learned that deep pocket sheets are the best match for it.

This mattress is fantastic, with speedy delivery and an excellent price point compared to others. No more morning aches and pains in the hips and shoulders. My sleep score has dramatically improved, now consistently between 94 to 100, whereas with our old mattress it lingered around the 30s. A big thank you to Nectar for such a great product. I would definitely recommend this mattress to anyone is need of a new one.

Bought the most expensive mattress they offer and they still haven’t shipped it over a week of waiting. Mind you this does not include the extra business days it takes for it to actual travel to me. Fed ex still hasn’t picked up my order. They have no answer……

The mattress is incredibly comfortable and setting it up was a breeze. Additionally, the customer service was super.

I received a mattress and frame from Nectar. After awhile the frame started to creak. When I called the associate assured me this was normal. Not once but twice. The noise only got worse. I took the mattress off and inspected the frame only to realize that the brackets were broken. At this point the warranty had expired by two months. I called again, believe it or not as I was in shock they had no record of me ever calling. They would not help me at all . Over a two month expiration of my warranty. When I asked if I could speak to a manager they absolutely refused to let me. The strangest business I have ever dealt with. Over a 300 foundation

Before we purchased our Nectar bed, my husband was really struggling; he had constant back pain and was experiencing poor sleep quality. However, just a few days after we started using our new mattress, his back pain significantly decreased and he actually began looking forward to bedtime instead of dreading it. I can't recommend Nectar highly enough!

I was pleasantly surprised by how well I've slept since getting a Nectar mattress. It's been years since I've had such good sleep.

We got the mattress, set it up, and were able to sleep on it the very first night without any problems. Both my husband and I adapted to the new mattress immediately from the first night. We're really pleased with this purchase!

Absolutely terrible, lengthy wait for delivery. Limited delivery dates. Wrong size mattress and broken adjustable base delivered. Stuck with these items because there is no company in my area that will come pick up this stuff. Now it’s my responsibility to show proof I’ve lugged these items to the dump or donated them to a charity before I’ll get my money back. For their mistake. Customer service stinks took forever. I’ll be out $2000 if I can’t get this accomplished. Buyer beware.