Amazing product arrived for a baby shower! Perfectly wrapped and presented. Communication and helpfulness with the seller was great. Highly recommend
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Beautiful items, quick delivery and very responsive to messages. I spent over £60 which includes a free pair of mittens but they were unfortunately sold out of the colour I would have picked so they i... Mehr ansehen
Unternehmen hat geantwortet
Lovely gifts, beautifully presented and good quality. I did need to contact due to a slight issue with order and the response from Customer service was excellent. Would definitively order again and w... Mehr ansehen
Expérience catastrophique. Pyjama commandé et payé. La banque me confirme qu'ils ont bien reçu l'argent. Le site(chat en ligne)me dit d'une manière plutôt arrogante, que non, qu'ils ne peuvent rien... Mehr ansehen
Unternehmen hat geantwortet
4,3
Hervorragend
48 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 85 % seiner negativen Bewertungen beantwortet
Braucht meist mehr als 1 Monat zum Antworten
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Gorgeous items and fantastic customer…
Gorgeous items and fantastic customer service. Highly recommend.
1. März 2026
Bewertung ohne vorherige Einladung
Baby shower gift
I purchased a gorgeous gift set for a baby shower. It's excellent quality and beautifully packaged. Very impressed 💙
1. März 2026
Bewertung ohne vorherige Einladung
I have had the most lovely 3 piece set…
I have had the most lovely 3 piece set personalise for my little miracle baby I was told I would never be able to have children so I really wanted something that will be a keepsake
Due to loosing my grandma in October her favourite colour was sage green I could not have asked for a better quality it has arrived exactly how I thought the tension to detail is amazing the quality is amazing I would really recommend to anyone I know having a baby💚thank you so much again I cannot wait to see my little boy in this beautiful set
26. Februar 2026
Bewertung ohne vorherige Einladung
Lovely quality outfit
Lovely little outfit for my 1st Great Grandson. Good quality. Can't wait to see him in it. Would definitely buy from this company again.
24. Februar 2026
Bewertung ohne vorherige Einladung
Gorgeous outfits exactly like the…
Gorgeous outfits exactly like the images on the website and lovely material the personalised hats are adorable
20. Februar 2026
Bewertung ohne vorherige Einladung
Please be careful with this company
Please be careful with this company. They claim to deliver abroad, but don't take responsibility for any import fees/ don't provide refund if an item is returned to them. There's no warning on the website before ordering abroad, I would strongly recommend to buy from another, more professional company.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
We are sorry to hear that you are unhappy, and I would like to provide full clarity on the situation.
Your order was dispatched from our main office in the UK. Import fees are not typically charged on our shipments, but when they are applied, they are set by the destination country and are the responsibility of the recipient. These fees are not included in our product or shipping prices. Some companies include these costs within their pricing, meaning customers still pay them indirectly. We choose to keep our pricing transparent rather than building potential import charges into every order, as we do not want to potentially overcharge customers unnecessarily.
To make delivery easier for customers in America & Canada, we have also opened a US office. Orders sent from our US location to customers within the USA and Canada are delivered within 2–3 working days and do not incur import fees, as they are shipped domestically.
Regarding refunds, we do offer refunds on returned items that are not personalised. As your order was personalised, it falls outside our refund policy, as personalised items cannot be resold.
We did offer alternative solutions to support you, including resending the parcel to the original destination or sending it directly to you so you could forward it on.
Beautiful set!
I bought a little bear baby grow, blanket, socks and hat. I paid a little extra for the hat and was so glad I did. It was such a beautiful little set, that arrived beautifully presented. My sister-in-law loved it. I would definitely use this company again.
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Great quality product
Great quality product. Just as described and fast delivery. Would recommend and will purchase again in the future.
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Insanely good quality would highly…
Insanely good quality would highly recommed would 100% buy from them again i have been using both mats everyday sevreal times a day and its still like it is brand new
7. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
So adorable
So adorable! I can’t wait to put my baby in it!
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
I ordered through Etsy a babysuit…
I ordered through Etsy a babysuit 3pieces in green. The quality is amazing and the color is exactly what was shown on the pictures. I’m looking forward to see my babyboy in it once he joins us :)
3. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Perfect gift set for a baby
Lovely items, very well packaged, speedy delivery and overall great value for money
1. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
The item was a present for my friend's…
The item was a present for my friend's new born. She was very pleased with it.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Amazing little outfit!
Absolutely beautiful outfit for my baby! Lovely quality! Amazing delivery!
30. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Customer services is a joke never got my items
Utter joke of a company asked if they could deliver to Estonia and they said yes. Never arrived when I asked for money back a woman called Amelia just responded with kisses at the end of her messages and then tried mocking me for using ChatGPT to tidy up my sentences because I was gonna take because I was taking them to court.
UPDTAE;
Utter lies would not reliever unless I paid them more money. I have now taken this shambles of a company to court.
Update: yes went to court and lost however they wanted me to lie to Esty and tell them the package was lost and to claim the money back.when it was not lost they had it but refused to send to me. So this is the kind of people you are dealing with. Dishonest.
And they still have my goods I paid for again this is the company that pretends to be NICE
6. Jänner 2026
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
This feedback is not accurate. Your order was dispatched within the stated timeframe. Delivery was attempted on 9 December at 3:45pm, however there was no answer at the address. The parcel was then held by the courier for collection or redelivery, but neither option was requested and it was subsequently returned to us.
Once the item was returned, we offered either redelivery or a partial refund, as the some of the items were personalised. This offer was declined, and you advised that you intended to pursue court action.
The item was not received due to the parcel not being collected or a redelivery being arranged, rather than any failure on our part to dispatch the order.
Update:
On 15 May, Sean James did take Neutrum Bear to court. After reviewing the evidence, the Judge ruled in Neutrum Bear's favour and dismissed the claim.
The court found that Sean James had refused to accept responsibility for attempting to resolve the matter and had declined the options offered by Neutrum Bear, including opportunities to receive either a full or partial refund.
As a result, the claim was dismissed, judgment was entered in favour of Neutrum Bear, and Sean James was ordered to pay Neutrum Bear's costs and expenses.
We are pleased that the Judge considered the facts, evidence, and documented communications before reaching their decision.
Neutrum Bear has always sought to resolve customer concerns fairly and reasonably, and we remain committed to providing excellent customer service.
Great product
Great product, seamless delivery and very happy customer! Perfect gift, arrived quickly and will definitely be using again.
4. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Quality and style spot on
This is the 4th time using this brand/company for their lovely baby sets. Its the perfect gift as a welcome to the world present. The parents have always come back and said they've loved the items. Very soft and quality items
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Great range of products with plenty of…
Great range of products with plenty of options and colours to choose from. The quality is what impressed me the most — even after a few washes, they still look brand new! I bought these at a trade show and received excellent customer service. I’ll definitely be back once I have another baby, haha!
6. September 2025
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
Excellent quality and lovely gift
Bought a gift for my friend’s baby and she absolutely loved it. She loved that it was bought from a small independent company too. Quality was better than expected for the price and the item was sent quickly. Will definitely be buying gifts from here again!
30. September 2025
Bewertung ohne vorherige Einladung
Antwort von Neutrumbear
Thank you for taking the time to leave a review. It truly means a great deal to us.
We understand that many people visit Trustpilot to share negative experiences, so choosing to share something positive makes a real difference to our small team. Your support, kind words, and trust in our products are genuinely appreciated.
Thank you again for supporting Neutrum Bear.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.