NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Mehr ansehen
Unternehmen hat geantwortet
Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track... Mehr ansehen
Unternehmen hat geantwortet
I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Kontaktinformationen
Vereinigtes Königreich
- newpay.co.uk
3,6
Akzeptabel
197 Bewertungen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Need more retailers!!
I’ve had Newpay for years. It’s ever convenient and easy to use. Only thing is I wish there was more sites that accepted it.
1. Juli 2025
Antwort von Newpay
Hello Lee. I would like to thank you for your feedback, as we are always working to improve our services. Best, Audrey
AVOID
Purchased an item from Dusk and used New Pay to fund it. I returned the items to Dusk which cleared the balance on my New Pay account. I chased New Pay on several occasions to confirm whether or not they received the refund. Four weeks after the refund having been received by them they are refusing to accept they have it, directing me to do a complaint then a dispute - whilst simply refusing to credit the refund. New Pay owe me money (given they have the refunded monies in their account or should chase the merchant directly for it). I am required to continue to pay the contractual monthly amounts until my account is recredited which means that New Pay are financially benefitting not only by having the refunded credit but also by requiring me to pay them monthly.
They have zero interest in resolving the matter swiftly.
AVOID THIS COMPANY IF YOU INTEND TO REFUND ITEMS AS THEY WILL KEEP YOUR REFUND AND REFUSE TO CREDIT YOUR ACCOUNT WHILST MAKING YOU CONTINUE TO PAY THEM EACH MONTH
19. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Newpay
Hi Laura,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you.
Best,
Stephanie.
Antwort von Newpay
Hello Anthony. Thank you for your 5* review. Best, Audrey
Very easy process to register
Very easy process to register. Competitive rates which made my purchase more attractive.
13. Juni 2025
Antwort von Newpay
Hi Mr. Shuttleworth, We're glad that you had an easy registration process with us, we want to ensure that everything is as smooth as possible for our customers 😊 Best, Elan
Antwort von Newpay
Hi Samantha,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
Antwort von Newpay
Hi Lenka, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Antwort von Newpay
Hi Kestutis,
Thank you for taking the time to leave us a review. We're excited to have you on board 😊
Best,
Stephanie.
I purchased a DJ Deck for my son and…
I purchased a DJ Deck for my son and used trustpilot to finance it the system they use is very easy to use and I got a response back very quickly so I went ahead with the purchase. The comms from Trustpilot have been great throughout the year and so I am happy to recommend them
21. Mai 2025
Antwort von Newpay
Hi,
Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊
Best,
Stephanie.
Easy online experience being able to…
Easy online experience being able to spot payments even though I paid early
28. Mai 2025
Antwort von Newpay
Hi Jazzy, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Strongly recommend
I was able to buy a large expensive item and pay it back with an affordable amout each month. full access to my account and a reminder of the monthly payment to be taken from my bank a few days before. I had no problems with Newpay and have now finished my payments .I would strongly recommend Newpay.
2. Mai 2025
Antwort von Newpay
Good Afternoon, Lindsay,
We appreciate you taking the time to share your experience, and we're thrilled to hear how helpful you found newpay!
- Kenith
Quick and easy with good correspondence…
Quick and easy with good correspondence throughout,would recommend 🙂
8. Mai 2025
Antwort von Newpay
Hello Stevie. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Very easy to apply and quick answer
Very easy to apply and quick answer. Very easy to use
4. Mai 2025
Antwort von Newpay
Good Afternoon, Lee,
Thanks for taking the time to share your experience, great to hear you found the application process so simple!
- Kenith
Money made easy
Great helped me when things was tight but kept me informed of everything that was happening
18. April 2025
Antwort von Newpay
Hello. Thank you so much for the lovely review! Best, Audrey
Excellent service helped me a lot.
30. April 2025
Antwort von Newpay
Hello Paul. Thank you so much for your lovely review and the 5-star rating!
We’re a card that says yes to helping you build your credit score when used responsibly - so it is great to hear that we have helped you build yours 😊. Best, Audrey
Easy and fair
30. April 2025
Antwort von Newpay
Hello Keith. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
Newpay was very professional and…
Newpay was very professional and supportive very pleased with the outcome
25. April 2025
Antwort von Newpay
Hi John, thank you for taking the time to leave us a positive review. We're pleased to have you as our customer 😊 Thanks, Michelle.
Quick and simple to apply no messing…
Quick and simple to apply no messing about quick to reply so wot you waiting for give it a go
25. April 2025
Antwort von Newpay
Hi Tony, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
Antwort von Newpay
Good Afternoon, Liam,
We appreciate you taking the time to share your kind words, and we're thrilled to hear you're happy with the service Newpay provides!
- Kenith
Antwort von Newpay
Hello Abdulkhalik. Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊Best, Audrey
Newpay made things easier
They made it easy to find what I was looking for and pay for it. I have had no issues trying to pay for my goods when I used Newpay, it's safe as well.
16. April 2025
Antwort von Newpay
Hello Nikki. Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊Best, Audrey
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
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Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.