NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Mehr ansehen

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Mehr ansehen
Unternehmen hat geantwortet
Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track... Mehr ansehen
Unternehmen hat geantwortet
I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."
Kontaktinformationen
Vereinigtes Königreich
- newpay.co.uk
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
100% recommend
Been unbelievably great with me gave me a great starting budget and haven’t had any problem ordering what I’ve wanted, would 100% recommend using this company

Antwort von Newpay
I don’t like that there is no fashion…
I don’t like that there is no fashion or beauty now. I don’t think I’ll use again.

Antwort von Newpay
Great product but annoyingly frequesnt emails.
Great and easy way to obtain a loan at 0% linked to a training offer for my granddaughter.
I wouldhave given it 5* if it wasn't for the incessant emails that seemingly give me no way of unsubscribing as they say"This email is a service message from NewDay relating to the administration of your Newpay account".
This is what totally annoys me about modern finance companies as youre held hostage to their pernicious and constant emailing in the hope you'll buy into more of their products!!

Antwort von Newpay
Not many shopping places
Not many shopping places, could do with more. But payment plan is good and monthly. Shame because if there was more shopping places I would of giving 5 stars

Antwort von Newpay
Great Customer Service and Support!!
Initially I had issues getting the account back up and running? No joy with the app? However a call to Customer Services put all issues in order? First class who ever the Lady was can’t thank her enough for her patience and support? The app now works fine and carries all the information needed to
maintain the account! I buy Gardening and DIY tools and products! So can purchase the more expensive items usually over 6 or 12 months. New Pay is ideal for me personally.
Customer support and service first class! Have dealt with other companies long distance so called customer services? The UK based service is a welcome pleasure to use??

Antwort von Newpay
Easy process and brilliant app to track
Very easy to open. Good customer service. Security checks added when making first purchase which is valuable as to make sure no one opening the account other than yourself. Easy to use app to track purchases and payments. Overall nice and easy process.

Antwort von Newpay
My experience was great with Newpay…
My experience was great with Newpay because I was unable to buy the furniture by cash. Newpay gave me a loan which I managed with minimum stress. I appreciate staff who often advised me to get support if I had financial difficulties. Staff was kind, helpful and supportive.

Antwort von Newpay
Time for another review.
I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest payment plan option that was perfect for me.
It will be great to see more companies that accept Newpay added over time, but I like the fact that many are small businesses trying their very best to build up a reputable name. So far, I have had no issues with the companies I've purchased via with my Newpay.

Antwort von Newpay
Good friendly company
Good friendly company. Great borrowing rates. Easy to set up account.

Antwort von Newpay
I wanted to get my son something memorable for his 18th birthday but was short of money at the time so this option to use Newpay to payback interest free came up so I took advantage of it
I wanted to get my son something memorable b

Antwort von Newpay
So disappointed
Ever since I bought the furniture, the light only worked the day it was fixed while the people that fixed it was around. I never enjoyed it and as for me I don’t think am interested in buying any furniture from the company again. I called the shop in Peckham even visited for more than two times no one came to fix it and the broken cover. I have to cancel the direct debit as I have finished my payment.

Antwort von Newpay
Stuck in a continual authentification…
Stuck in a continual authentification loop..
Nobody here seems to care. All the details are right but the customer success staff just hang up on you, don't care and tell you conflicting information - 1 minute it's 'we will cancel your application and wait 1 hour' then it's 'wait 48 hours'. Their system is broken and it's the only option for my worktops so I will be looking for a new supplier. ABSOLUTE BALL ACHE!

Antwort von Newpay
Excellent website with very clear…
Excellent website with very clear instructions to use. Wording very clear and easily understood. Very good customer service, dealing with a complaint well and with understanding. Payment facilities easy to use with options to change date of payment if needed. Communication frequent, clear and easily understood. I would recommend to anyone needing a payment plan, as long as it was affordable for them. Very good all round service. Well done.

Antwort von Newpay
another way to lose your money if not reading the fineprints
I believe it to be subtle way of making people lose their money unknowingly, as with my experience.
little over a year ago, i had bought a treadmill online and tried to cost-spread it over a year with what appeared to be an inexpensive option. As usual, didn't read the fineprint and i believe the default selection on the site goes with "interest repayment and 50£ boost" option.
I kept getting monthly statements which i wont notice as it was something at the back of mind ongoing for a year.
Now when i saw that money is still going out, i checked and realized that i have actually accumulated a debt of around 1000£ with the company (which i immediately paid off).
My understanding from the experience is that this appears to be subtle way of scamming people who don't check their accounts regularly for small transactions, as it didn't come to my notice till i wondered why am still paying for the treadmill.
My take home message:
i should have at least noticed why the monthly amount is not adding up to the maths and intervened earlier.
My action:
Advised the company from whom i bought the treadmill to take not of the fact as customers would lose money in an elaborate scheme which most of us don't care to read about if the outgoing is not significant. Something like Klarna is far less complicated and helpful.

Antwort von Newpay
Very easy to use
Very easy to use. Easy to keep track with the app. So easy to rack up manageable debt.

Antwort von Newpay
Easy to use,just a shame there are not…
Easy to use,just a shame there are not more businesses using it.

Antwort von Newpay
I only wanted to do the finance for 415…
I only wanted to do the finance for 415 and it said I couldnt have it.
I get a good wage each month
I wouldnt be using that again to try.
I've had no email to say why I got rejected as it says I would here in 24 hours and that was 4 days ago.
So I am not going to bother again at all

Antwort von Newpay
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.







