Newspapers Bewertungen 

Tried multiple times to cancel the 1 week trial after my credit card was charged - prior to seeing a notice that I was ineligible for the trial! Have submitted multiple online requests for help and calls have gone unanswered. This really smells.
UPDATE
A representative reached out and resolved my problem but only after I posted here. They would be advised to either change the stated rate of time to reply to a query to manage expectations or simply reply to queries more promptly.

Do not sign up for the trial. It’s a scam and they will attempt to charge you $74.90

I was thinking of signing up until I came across so many comments on being scammed through credit card purchases to not finding what you are looking for unless you get an upgrade for additional funds which still don't work.

I'm really disappointed with my experience with Newspapers.com and its customer service. I called them a few days ago to explain that I had canceled my free trial of their service yet I was still charged $74.90, and upon logging into my account it now says I am a member... I am still waiting for a response. I wanted to try out their service for a research project I am doing for my professor but I was dissatisfied with their platform as none of the articles would fully load and were full of glitches, and I did not find what I was looking for. Thus I canceled the trial the day it began. I am a college kid and can not afford such a charge, nor did I need the stress from their lack of response to me. Please, I would just like my money back and a response, that's all.

I'm an All Access member of Ancestry.  I've been an Ancestry member for years.  I have an All Access membership that will renew on 29 December 2022.  I understand from Ancestry that new and renewed All Access memberships will include Newspapers.com Publisher Extra.  I explained to Newspaper.com's customer service person that I had Ancestry's All Access membership and that it would renew at the end of December, but they insisted I had to pay for Publisher Extra.  They could have been honest and simply tell me that I would get Publisher Extra in a few weeks when my Ancestry membership renewed.  Unfortunately, honesty is rare. So I paid the $29.95 for a Publisher Extra subscription.  After finally getting clarification from Ancestry about their change in offerings, I cancelled the Publisher Extra subscription today.  For the next couple weeks, I'll have to struggle along with basic Newspapers.com, which from the other comments here, won't be of much use anyway. These little games are beyond annoying. These multiple levels of membership, combined with cross-memberships between organizations, are creating opportunities for scams.

I cancelled my subscription to this when I cancelled my subscription to Ancestry.com (or so I thought) however, today I see my credit card billed for $74.90! when the last charge was $29! so I am very angry about this.

I've just upgraded my Ancestry subscription so I could 'view' the Newspaper.com hints - only to find out you can't actually see anything extra unless you want to pay out even more for the Newspaper upgrade - so I've paid out for exactly 'NOTHING' - how is that right?

That's a wonderful explanation that I hadn't found before! If that's what it says in the contract conclusion declarations, maybe it shouldn't just be in English. To be fair, I would like to emphasize that after the cancellation I received the money back immediately.

It's a scam. There will not be anything available to you unless you upgrade to the more expensive version. Don't waste your money.

I have just upgraded my Ancestry membership to get access Newpapers.com, something used to included but the thumbnail image is available now but I can't zoom in. I am beginning to think Ancestry are taking the mick. I have been a customer for over 10 years

I upgraded to ancestry to all access unable

I was told when I signed up for the free trial that I would be paying monthly after. Lo and behold, they just charged me for 6 months upfront. I did not agree to that.

anc newspaper.com -- an online newspaper archives database for genealogical research -- charged my bank account $74.90 without my authorization. I have never been a subscriber to newspaper.com nor its affiliated parent ancestry.com. Nor did I sign up for a "free trial." I don't know how newspaper.com accessed my info, and discovered the charge while looking for another transaction. I've seen similar complaints about newspapers.com on other web sites, so their scam may be widespread.

I signed up for the loser cost subscription. I attempted to read an article, but had to jump up to the expensive subscription, so I did. This took place over a matter of 5 minutes. Newspapers.com charged me for both subscriptions, which I found out later. I searched for a phone number, and this "business" doesn't even have a customer service phone number. Horrible business practice. I submitted a message through support and also cancelled the subscription. I am beyond disgusted by this so-called business. I want my money back - the email confirmation stated it will be refunded in a few days, I'm still waiting.

I wish I could give them a negative 5 stars! You cannot view anything! I cannot even see my great great grandfathers obituary from 1934 without paying $59.00 for the "upgrade." They should be deeply ashamed, but they are not, so the only retaliation we have is to alert others. DO NOT SUBSCRIBE!!!! Genealogy.bank is 1000 times better and they actually have people who answer a phone to help you.

Was charged 59.99 to my card today for something I haven't subscribed too, yet even used ancestry, no need too. How do I get a live agent? This is ridiculous since I have a varo card so I add money to my card to pay a bill and can't even pay my bill now cause of some charge I didn't authorize.Will be going to BBB if this isn't resolved.

I am incredibly disappointed in the Newspaper service or rather lack thereof. After having to pay twice for the service-- once through ancestry and once to the newspapers.com itself, I cannot access the majority of article I try to open. I have tried to look at dozens of articles that appear in my hints for ancestry in the last few months and when I try to open the article , I receive this message "This page is not available". Your service is not inexpensive, and I would really like to know what I am paying for?
Nothing it seems. BTW, don't bother trying to contact them on their website. After submitting you will get a message "sorry-- your comments not received."

I signed up for ancestry(4-6-22) and I cancelled on(4-8-22) but didn’t know the newspaper.com was connected too so I been trying to cancel that too but they still been taking $59.90 out my account but according to the fine print it supposedly be a one time fee but it’s not, I been calling and leaving voicemail,if you call the 1-877-519-0129 you have to leave a voicemail n I hope they call you back..

Have been a subscriber to Ancestry for over 20 years and am an off and on again subscriber to Newspapers.com that most unfortunately is also owned by Ancestry. If you save an article to Ancestry without clipping it, the article is often to blurry to read. If it is a long obit, it is both too blurry and way too small to read. Clips I can almost always read. There is an email option in clips, but email recipients can’t read them.

Can I give a rating if “ZERO”? I have been trying to cancel a subscription and can’t get any help. I sent them 4 messages and get an email stating they’ll get back to me and I won’t get service any quicker by responding g to their emails. In one of the emails, it states that I must notify them within 2 days of being charged (after trial). In their website it states to go into account and click the “cancel” button. Well guess what. There is no cancel button on my accounts:subscriptions page. Now, when I try to submit another message to them, I get a prompt if “OOPS. There’s been a problem. Fill out the form below”. IVE DONE THAT AND IT KEEPS KICKING ME OUT!!!
Beware of the inability to get in contact with them. poor customer service!!
Oh….I didn't find this website useful either, hence why I want to cancel!!!
I also just read the other reviews in this site. When they respond to the complaint and give an email in which to contact, I tried everyone of them. Contact not valid!!!