I love all the pop ups when looking at this website. It makes it feel like a real News article written by educated Professionals who are passionate about their work. If I could give it 5 stars that wo... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolute worst customer service. The pages do not load after the first few results and sending a message for help does absolutely nothing. They are getting much worse as time goes on.
It was great during the 7-day trial period. I had access to full newspaper content in sequential order, very easy to use. Then once the trial period expired, it turned into a huge scam. I was no lo... Mehr ansehen
Forget these guys - they're absolutely USELESS. I have an Ancestry.com.au subscription that supposedly allows me to connect to Newspapers.com that helps with my research. The Newspapers connection... Mehr ansehen
1,5
Ungenügend
300 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I recently signed up for a free trial…
I recently signed up for a free trial after I read some of the reviews. I am not to be added to the subscription until 10/10/2023. I would like to cancel this, please.
2. Oktober 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello Teresa, We sent you an email through your Newspapers.com account.
No customer service
Edit: from the reply below one of my many attempts at communicating with this business must have worked. The problem I have is that no one contacted me by phone or email to let me know they were refunding me. I changed to three stars because I did get my refund
I signed up for seven day trial. I forgot I had an account that was old, probably from a trial too. When I put in my name etc it auto populated with this old email address and I did not notice. I cannot access this email address anymore so now I can’t get into the account to cancel because I do not remember the password and can’t access the forgot password email. I couldn’t cancel before the trial even though I sent numerous emails to newspapers.com explaining what happened. No response. Now they’ve charged my credit card and still after emails and numerous calls to them no response. I’m going to have to go through the hassle of disputing the charge and canceling my credit card to stop them from charging me again. Buyer beware. If you have a problem you’re on your own.
Trustpilot won’t let me add an email to my review. How do I get this information to you!
10. September 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello Donna,
We apologize that you haven't been able to reach out customer service team. What were the emails associated with your accounts? We are happy to investigate into the accounts for you.
Update:
Thank you for providing the email. Your Newspapers.com subscription was canceled and refunded on 7/24/2023. Your Newspapers.com account is under a1hunter@twcny.rr.com and your member name is abutment. For immediate access we have reset your password. Temporary password: welcome1. You should be able to login with this information, then once you gain access to your account, you can change your password and email to something of your choosing.
Impossible to reach customer service
I cancelled my membership at the end of a year; it is shown as cancelled but my credit card was billed anyway. It is almost impossible to find a phone number to call; not on your website. I found one, called at 10:30 a.m and got a message saying it was outside your business hours of 9-4 and to leave a message. What kind of way is this to run a business?
12. September 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello Holly,
Thank you for contacting Newspapers.com. After some investigating we found a second account for you. Your Newspapers.com subscription under mathewsh2813@gmail.com has been cancelled, and will not renew. We have refunded 74.90 plus any applicable sales tax to your account. It will post to your account associated with the card ending in 4719 in 3-5 business days. Questions regarding refund timing should be directed to your financial institution.
We add new papers monthly and invite you to check back periodically.
Thanks,
Not good, not worthy.
Hello, I was recently a subscribed member on the Newspapers website, I wasn't told of how much money would be taken OUT OF MY ACCOUNT for the trial without my PERMISSION or AUTHORIZATION. Also, please make it clear what the insane amount would be charged for the customer so that they can aware AHEAD of time. Now, go to my account and give me back my money.
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello Tiana, We do apologize for the confusion. The price of the membership is stated on the website. When you sign up for the Free trial and accepted the terms and conditions, you did authorize and give permission that the free trial would convert to the paid membership if is not cancelled prior to the end of the free trial. If the membership is not for you, we are happy to cancel the account and refund the charge. What was the email used to sign up for the account? Please let us know and we can get this remedied for you.
"Basic" = worthless.
I must agree that the "basic" plan is absolutely worthless. Don't waste your time here.
22. August 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello, We are sorry about your frustration with the basic plan. Our Newspaper.com Basic subscription only covers non-copyrighted content on the site. Most of the content after the year 1922 is still under copyright. There are some exceptions to this, but this is typically the case. We have contracts with the copyright holders/publishers to use their content on our site. We have to pay more for these papers and therefore require an upgraded subscription level. The PUBLISHER EXTRA subscription gives you access to all of the copyrighted content on our site as well as all BASIC content. We do appreciate your feedback.
Extra
For all of you out there considering a subscription to Newspapers.com, unless you purchase the Publisher Extra, it's practically useless. Don't pay expecting to find information. You will probably get a message "Available with Publisher Extra" Just sayin'.......
15. August 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Hello Debra13,
Our Newspapers Basic subscription covers content anywhere from the 1700's up to the year 1922. Almost everything 1923 and after is still under copyright and is the Publisher's Extra content. There are some exceptions to this dependent on the newspaper, but 1923 is typically the copyright year. An agreement with the copyright holders/publishers has been made to be able to digitize these records. We had to pay more to get permission to upload that content to our website, and therefore require an upgraded subscription level, Publisher's Extra. With this level we are able to provide access to our customers to content as recent as last month. Available dates may vary depending on the specific newspapers. We do apologize for the confusion.
Bad news travels fast and good news…
Bad news travels fast and good news travels slow, but I have no words to express my appreciation to Lana at Newspapers.com, for this bit of good news. There’s been a falsified article that has been haunting me for the past 7 years of my life. Thanks to Lana for going above and beyond and getting others involved to finally having this article removed, I am looking forward to having my reputation restored and getting my life back! I’m forever grateful to Lana at Newspapers.com.
27. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Thank you for the Good News. We appreciate your feedback and we are glad this situation has been cleared up.
Watch you bank account closely! If they have it then you can find it
If they have it then you can find it. So it's worth it for a month. My concern is that they push through a 6 month or yearly charge on the bank card you give them. They've reversed the charge but you've got to catch them quickly. It's a typical fraud for companies that are not ethical.
23. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Matt - Thank you for your review. We do apologize for the inconvenience. You can do the monthly membership or with a free trial it does convert to the semi-annual membership as per the terms and conditions. We are glad we got the charged reversed and if you have any other questions, please reach out to svandewater@ancestry.com.
Absolutely worthless
Absolutely worthless. Looking for the obituary for my grandfather, who passed away in January 1996 in Columbus, the state capital of Ohio. When searching a combination of his name, date and location, it yielded no results. In fact, they have no newspapers from Columbus, outside of a handful of years. So random. I immediately cancelled my free trial, so hopefully I won't get charged or have any further interactions with this website.
5. Juli 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Abegail- Thank you for your review. We do not have access to all newspapers all over the country. The newspapers on our website are ones that have become available to us and have been digitized. We digitize papers every day and hope we will be able to obtain the ones you need. Please note that we add nearly 10 million pages a month. If you would like us to look up your account to be sure all is cancelled correctly, please email labass@ancestry.com. We are happy to also send you additional searching tips for future research. Thank you and have a wonderful day.
Bait & Switch, Upsale Scam
At first, the keyword searches would deliver a few bits of useful information. Now, the first result for each search has nothing to do with the topic. This is then followed with all the relative results - all blacked out, requiring an upgrade to another level subscription to view. Clearly an unethical business practice by newspapers.com and also present at parent company ancestry.com.
Update after response: Thanks for the condescending "advice" that deflects from answering the problem. I figured out how to use the search features all by myself.
Why were all the relevant search results available during the free trial now blacked out after paying for a subscription? How is that not a bait/switch scam?
18. Juni 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Bill- Thank you for your feedback. We would love to look into this for you. Please email labass@ancestry.com. We will need your email address that is associated to your account so as to look up your account. We have Advance Search Tips to help with your searches. We are happy to help you navigate the site. Please note that the Basic level of subscription covers the 1700's to about 1923. The Publisher Extra subscription covers the 1700's to about 1 month ago. We add nearly 10 million pages a month. The Publisher Extra subscription includes the copyright material (after 1923) and therefore costs more. We look forward to your email so that we may further assist you.
Initial complaint Newspapers.com rectified
While I had the initial complaint with Newspapers.com in February in March I looked into the result of the credits issued. Any reaction only came after my complaint on Trustpilot was viewed by Ancestry/Newspapers.com. I was contacted by the Ancestry person on this site in response. Also It does seem the credits came from the customer service person at Ancestry. It is obvious there is a relationship between both parties and I found one business thru the other. While I can easily look it up what matters is the fact was that while I had a problem it was resolved. Trustpilot served as the intermediary in this dispute. Positive results with all parties happy.
4. März 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Dennis- Thank you for the time you took to share your experience with us. Newspapers.com and Ancestry.com do work together to strive to give our members the best experience. We appreciate your feedback and continue to welcome your input, which helps us improve our website and service with you in mind. Please feel free to continue to share suggestions, concerns, or questions you may have with us. The quickest way to do that is sending an email by going to support@Newspapers.com. Have a wonderful day and enjoy your searching and discoveries.
Rubbish I can’t find anything on there…
Rubbish I can’t find anything on there and they charged my card a small fortune
24. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
James- Thank you for your recent review. We have a lot of content, and it can get overwhelming. We add nearly 10 million pages a month. We are happy to send you searching tips. Please email labass@ancestry.com. This will be helpful to send it to the right email address. Thank you.
Not perfect but best of the lot
Of the three newspaper archive services, this one is the best. Much more content and easier search functions. I do wish the search could be limited to exact words. For example there’s no way to differentiate between THE SUPREMES and THE SUPREME COURT. The ability to clip has gone away. Customer service poor to nonexistent.
3. Mai 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Anthony- Thank you for your recent review. We are glad to know you are enjoying the archived papers. We add nearly 10 million pages a month. We do have a list of searching techniques. One of which is to put quotations around specific words. Such as "The Supremes" (69.5 million matches) or "The Supreme Court" (42.7 million matches) You will still need more detailed information to narrow your search. If you would like to email labass@ancestry.com we would be happy to send you advanced searching techniques. With customer service you can reach us best by emailing support@Newspapers.com. Thanks and have a wonderful day.
Cannot clip, save, or print
I upgraded my Ancestry account to All Access 2/28/23. I was able to search and find articles, but whenever I try yo Clip, Save to Ancestry, or Print, a banner comes up that says I do not have access at this time. After multiple calls to Ancestry and them seeing the same banner on my account, they said Newspapers.com needs to help me. Calls to them brings a automated response asking to leave your phone number. I have never received a call back after multiple try’s. I have emailed many times, getting an automated response saying I will be contacted in 1-2 days. A week later I might get a cryptic email with directions to clear my cache, or try another browser, or register my email. When I do those things with no changes and email them back, there is no response. And I try again. 3 emails from them in a month with no changes.
27. März 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Kathie- Thank you for your recent review. We appreciate the information and would like to help solve this issue. Can you please email labass@ancestry.com? We will need the last 4 digits of the card that is associated to your account along with your email address that is was set up with Ancestry.com and Newspapers.com. We did have an issue on the site a bit ago and we are happy to make sure that is functioning properly for you. Thank you and we look forward in resolving this issue.
Prompt customer service
Just this week I made a mistake with this website believing it would charge in AUD as opposed to USD. I used the one week free trial and then realised that before I was able to cancel my subscription I was charged for a full year ($122 AUD). On Sunday I sent an email explaining my situation and the transaction statement and by Tuesday I was refunded in full in AUD. Wonderful prompt service.
21. März 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Sarah- Thank you for your review. We appreciate the time you have taken to talk about your experience. We thank you for your feedback and happy to hear that you were happy with the prompt service.
Problem resolved
Sorry to say that I have not had any problems in the past with your service BUT I made an upgrade and was charged for that upgrade with the promise of a pro-rated refund from my original purchase. I have contacted your business online, by phone and even written to ancestry with no action except for an automated response that indicated that I would be acknowledged in one to two business days. When this issue is resolved, I will update this site.
Update: I see that my charge card was credited with $59.90. I paid $74.90 for basic service on Dec. 18, 2022. I upgraded on Feb. 13, 2023 for $59.90. Today, February 28, 2023, I now am a registered guest with no service!!!!
Update: Problem resolved.
6. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Thank you for your recent review. We have contacted you by email and the refund is in process. Thank you for your patience.
Update to your Update: You have signed up for two accounts and therefore you have another charge that needs to be addressed. If you aren't gaining access to your account you are probably using a bad email. I will email you thru the channels of our conversation and help you sort your accounts. Thanks
Difficulty cancelling account that is no longer needed
I have called several times, contacted support to cancel my account, but have had NO response from either. I tried the help section too. It says to click the cancel link, but I can't find it on the site. Very disappointed and frustrating to say the least.
17. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Diane- Thank you for your recent review. We appreciate the time you took to let us know of your experience with the site. We are currently working on that being easier to find and execute. Thank you for letting us know how you feel about it as we are taking that to heart. Can you please send us your email address and the last 4 digits of the card that is charged in order for us to find your account? Please send to labass@ancestry.com. We are happy to take care of your account. Thanks
Problems with Legibility of Old and Long Obits
I search often for obits and other news for genealogy purposes. So long as I subscribe, I can read the longer clips but I cannot share them in an Ancestry tree in a form that is readable and legible to non subscribers. I printed and transcribed an important long article about a famous distant relative that answered lots of questions I had about her family. It was too long to clip and read so I transcribed it, exported it as a pdf and attempted to load it to one of my galleries. But that pdf was rejected. My subscription to newspapers.com is essential for my many genealogical projects for relatives and friends but I would like to be able to share my results. I also understand the complexity of copyrights and newspaper demands for royalties. None of this comes free.
7. Februar 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Thank you for your recent review. Our image thumbnails, when shared to Ancestry via save to Ancestry, are pretty low resolution. With the trees on Ancestry, it is an access point to the Newspapers.com. It will show others where the information is coming from. As you continue complying information about family you are able to use the information on your Tree to add to research. We invite you to check for the full experience on our site as well as your family and friends. A much better and full picture there. People are welcome to check the thumbnails you are sharing by going to www.Newspapers.com/free for a free 7-day trial. You are correct, there are copyright laws we follow but you are welcome to print them and save for personal use and email or give to family. If you have further questions, please email us at labass@ancestry.com- Thanks
Stay away from this vendor
Stay away from this vendor. I've cancelled my account several months back and was told they would not charge me again... guess what? I'm still getting charged every month. I've called, I've complained online, I have no recourse but to cancel my card I guess.
31. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Thank you for your recent review. I am more than happy to look into this issue for you. When we cancel accounts, they should no longer be charged. If you could please email labass@ancestry.com. We can look into this. We will need the last 4 digits of the card that is being charged and ALL email addresses that you use. Often times our customers have set up more than one account and therefore it is possible that the charges are still happening because all accounts where not closed. We are happy to see if this is the issue or if it truly wasn't turned off. We look forward to your additional information and assisting you further.
I have notices of cancelations Because…
I have notices of cancelations Because this is not a good service It says I would receive my money back but I have yet to receive it
15. Jänner 2023
Bewertung ohne vorherige Einladung
Antwort von Newspapers
Thank you for your review. Will you please email us at labass@ancestry.com. We have a wonderful cancelation policy and want to make sure you are taken care. Thanks
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