Next Bewertungen 

Whats good:- Price, service, quality and delivery.

Whats bad:- Stock levels. I would buy so much more from them if almost everything I click on isn't out of stock in a mens M or L

Today I found out my order was delivered to wrong address in different country.
I was really looking forward to receive what I have ordered. Now I am just waiting for refund.
Someone must be very lucky receiving my 6 items order they did not purchase.

Never again!

Disgusted with my purchase. The product I received was not what I ordered from the internet shop. I ordered a lovely blue set of boys clothing comprised of a collared and button blue shirt and blue pants for a four year old boy. What I received was a dirty looking grey round neckline T-shirt with sport writing on it. The shorts were not the blue I was expecting but a very dark ugly blue.
It seems you can’t be trusted to send what you advertise.
Shopping with you was a very disappointing experience

Beth

I have bought 4 items off next and all items are lovely. I didn't have to wait very long for items. Thank you next will buy from you again

My order came promptly and the items were of very good quality and exactly as described. This is the first review I have ever left. I felt I had to make one as as the previous reviews made me second guess if I should buy from NEXT. I had no problems what so ever. I will purchase from next again.

The worst online experience no email confirmation number just the date of delivery .. can’t talk to anyone .. imagine u spend over nearly $300 and ur not getting any assurance if the the items u bought will be arriving or not .. its been a week .. chat line says they will send an email and tracking .. nothing .. this will be the last and never again ..

Bought a pair of Boots just as described perfect fit. Great postage extremely fast highly recommend NEXT.

Is this a fake site? I have no order number, the online chat is a bot and the landline cuts out when I go through. Order was meant to be here the 21st and still have not received tracking info. I think it’s a scam site.

After having such a great "first time" with Next I decided to make another purchase. This time I bought a glass cutting board, a set of 3 cannisters and another pair of slippers, again with Highland cow design and I was not disappointed ... All arrived within a week and all exactly as their photos showed. Thank you again and I'm sure there will be more purchases in the near future

I don’t usually leave reviews however, I felt compelled to leave one due to reading the rest of the reviews before taking a chance by making my first order.

I randomly stumbled upon this website and absolutely adored their variety of products.
The site seemed too good to be true so before making a purchase, I looked at the reviews. They’re terrible and off putting!
However, I liked the products so much that I thought I’d take a chance anyways and boy, was I thrilled with my decision!

The ordering process was straight forward, the items arrived reasonably quick and the items I ordered are exactly as advertised.
Shopping for home decorative items, especially ornaments can be really difficult here in Australia because everything is so repetitive and standard.
Next has different and unique items which is exactly what I was looking for.

I can’t speak for everyone’s experience however, the experience I had would have been a lot less stressful if I hadn’t read these reviews. They gave me the impression that I’d never receive the products.
It’s disappointing and damaging to the business.

Thank you for the beautiful products and great customer service.
I’ll be placing my next order very soon!

If I could continue without selecting 1 star, I would've done.
I ordered a cute little child's hat and scarf
2x I ordered the same thing
2x I received only the scarf
Called both times, and told I had to reorder
I will not be reording again, you've lost a customer in me

A typically ineffective UK enterprise - make sure you card charge back, do not return at your expense. Ordered 1 item and they sent wrong size and could not reimburse my cost to return. They were unable to say why. Unable to replace with in-stock item of correct size "because it's international", then changed their mind after a price rise, after which account appeared to be locked out. No expectation of redress after a month of back-and-forth.

I didn't do my research reviews before purchasing. Ordered online got a payment receipt sent to email, and than an email confirmation of order with no tracking number, couple of days later received another email theirs a delay in my order that will take another couple of days to fix it? Still haven't received tracking number or my order, (Sale item under $40AU), was excited about the purchase. Australian customers be cautious!I would Not recommend this website/Next online

25/04 I have received the package random as their was no link sent until after receiving package (it's a hit or miss (item is of good quality). Process after purchase has lack of communication of tracking number or details that confirms your communication is with a human or auto email response. Be cautious as shopping experience after purchase is a wait and see.) In comparison to delivery from Amazon or local online that is straightforward.

I was very sceptical about ordering from Next after reading reviews but I really wanted the Pink Beach Stripe quilt cover. Decided to take a leap of faith. Was not disappointed. It was exactly as described and turned up within 7 days. Very Happy.

Absolutely hopeless. I ordered some clothing quite some time ago. I only received an order confirmation with no order number and still no tracking information. Just recently I received an email saying that there had been a delay in my order but I still have no information. They make it absolutely impossible for you to contact them. Even though you are putting in the correct information, it tells you you are incorrect as a fob Off. Do not buy from these people, they will take your money and you will never see your items.

They hire the most linguistically challenged people, who either intentionally miss the essence of whatever problem you have or are skillful at a providing zero solutions to progress you forward..

Simple language, listening and comprehension skills would address almost all issues faced by their customers, however their customer service reps are like akin to communicating deep reflection to an f-boy who thinks in binary concepts & secretly hates emotion.
Answering 1 irrelevant question to you 20 pertenant ones.

They retained a gift card fund balance with the knowledge that the customer cannot access/use/spend, despite reciepts, proof of purchase and within a valid expiry date limit - losing £150 worth of gifted money.
Their practice and "resolution" - listing alternate payment methods, assistance in circumventing a valid NEXT gift card, complete with receipt - doesn't appear to be considered customer service or ethical. This is anti customer service. AVOID Next.

Bought items on Clearance section. Received an email to say the order had arrived, then received another email to say the order had returned. Then a further email to say come and collect your order. Called at the store gave them the code the assistant said there wasn't such an order. I complained and said Next had my money though. I was told not to speak to staff like that. Eventually received half my order and told they are dealing with alot of deliveries. Very rude staff and very unpleasant experience

I bought a dress on Next for a specific event because the delivery was specified to be a week before the event- a specific date was given. It has been a week past the due date and still nothing. I called the customer service and the person assured me that I will receive the parcel the next working day but when I called again they said that it is with the courier and don’t know when I will get it.

First time order using Apple Pay with no option to first input your name and address details meant that an incomplete address was on the order confirmation.

They say they offer live chat yet it’s only a bot and no chat advisor was available.

Incomplete phone number on their website meant searching for 10 minutes trying to find the correct number to call only to speak with an argumentative Indian guy who says that they don’t offer order cancellations and are unable to update the delivery address for another 24 hours.