Next Bewertungen 

Beware the 3.5% international transaction fees charged by Mastercard and visa, even though transactions are done on .com.au site in Australian dollars. Can add significantly to cost of purchase in addition to cost of returns. Recently ordered a jacket and then returned in exchange for smaller size. Domestic postage (thank goodness) plus two lots of fees totalled $37.

I was happy with the quality of clothes but these fees put me off buying from them again.

I have ordered from Next many times (mostly children’s clothing) and have always been really happy with the quality, speed, value and service. Often the quality of the products have exceeded my expectations and I have been very impressed with Next overall.

I have been contacting Next daily for over a week about an order of mine valued at over $1000. It was delivered on 1 February somewhere - I have no idea where, and signed for by someone - I have no idea whom - but not to my house or by me as I’m currently away on holiday.

I have emailed and spoken via live chat to a number of different people now daily basis none of which has been able to tell me where my order is and who signed for it.

On Friday 2 February I first requested a manager to call me back and was told they would within 24 hours. It took a further 3 requests and 72 hours before a manager called me back but couldn’t tell me anything. Apparently it takes 24-48 hours for the courier company to investigate it. Again I heard nothing.

I woke up this morning to an email from their international team member saying they were arranging for the order to be collected, refunded and returned back to the Uk! At no point did I request this to happen.

All I wanted to know was:

Where is my order?
Why was it delivered somewhere else when I was not home when it says on the delivery details that it will be taken to a collection point?
Who signed for it?

I am back from holiday this afternoon, where can I collect it from?

I have spent a week of my holiday chasing this up every single day.

Not once has anyone from Next proactively contacted me to keep me across what is going on, if there has been any progress, what is happening. Nothing.

This morning was the final straw as the person on the live chat disconnected me as I was asking for a manager to call me back urgently.

I have all the names of the people I spoke to as I have screenshotted the conversations but I won’t publicly share them.

As someone who regularly orders items from Uk retailers such as River Island and M&S I have never had such a horrific customer experience with anyone as I have in this instance. Dealing with Next has been a total fiasco from the outset and I would avoid shopping with them at all costs. No one takes ownership of the situation to try and resolve it.

If it were one person I could understand it but I have had to speak to multiple different individuals, explaining the situation from the beginning and repeating myself every single time and still I am no further forward after a week.

I’m sorry to put this out there publicly but I am at the end of my tether and feel that I have exhausted all other avenues. Even the phone numbers the person on this mornings live chat gave to me for the courier and the customer service team were incorrect!

I can’t even begin to describe what a nightmare this whole situation has been.

Avoid purchasing from them at all costs !

i try nexts collection. its amazing stuff colour and fixable for kids .love this brand. its print are awesome.

Purchased from Next Australia many times. Product quality is consistently high, speedy delivery times and an easy returns and refunds process if the item isn't what you want.

After payment go through, then system crash, call couple times, ask them when system back let me know what’s going on my order, nobody contact with me ridiculous company

Recent online order. International delivery took a little longer than normal, however I find next good value for money, clothes are good quality, communication is good and I would most definitely order again.

Really bad customer service, they sent me the wrong thing and would not pay for the postage for me to return it. Just told me to do a normal return and order what I actually wanted again. Not impressed.