Nordic Sculpt Bewertungen 611

I ordered this in November, and it was only delivered in January. I notified them that I will be out of country in December, but they said they cannot stop delivery at that point and can only make refund once item is delivered. I got back in January and I did not receive the product.

I am so displeased with the service they have. They have delivery commitment but really failed. They accept orders but are unable to fulfill. They sell products that they are not ready to ship. This is really a very questionable company

I would like to express my sincere appreciation and gratitude to the outstanding NordicSculpt Customer Service Team.
Recently, I experienced an issue with one of my devices that unexpectedly stopped working. I reached out to the team via email seeking guidance and assistance. From the very first response, I was extremely impressed by the professionalism, responsiveness, and genuine care demonstrated throughout the entire process.
Not only did the team provide prompt and helpful responses, but they also remained in regular contact to ensure I understood my available options and kept me informed regarding the replacement process and expected delivery of my new product. Their proactive communication and attention to detail made what could have been a frustrating experience remarkably smooth and stress-free.
It is evident that the Customer Service Team truly values its customers and is committed to providing exceptional support. Their dedication, professionalism, and customer-focused approach are a credit to your organization.
Outstanding customer service is becoming increasingly rare, and the team exceeded my expectations in every way.
Thank you to Kristina for such a positive experience!

Great service, Erika and Rex always quick at responding to emails and so polite, love the product so far
thank you 😊

The device stopped working after barely two weeks of use. I contacted customer support by email and received a quick response. Jhon from customer service assisted me and promptly agreed to send a replacement device.

I’d rate the customer service 5/5, but I’m giving 4 stars overall because the original product was faulty and I have not yet received the replacement. Once the replacement arrives and I’ve had enough time to use it and assess the results, I’ll update this review with feedback on the device itself.

I was assisted by Jhon and the customer service was super fast and effective.

Erika on the other side was very helpful and solved my delivery as something went wrong

I loved the machine but was broken after one time using.The customer service brilliant,Rex the advisor sorted it for me in a short time.I will get a new one to replace it
Thank you again!!!

My machine stopped working I sent an email and got a response straight away. They are sending me a replacement device no quibbling thanks for the great service Erika. Only rating as 4 stars as I have only just been in touch with them and the replacement is on its way not in my hands as yet!

The customer service from Erika was amazing. Answered my question and sent extra information for me to read through. About to start week 1 so will be posting again. 💫👌

Although I haven’t used the unit much I was going to cancel my subscription to the oil. Kristina gave me great advice and helped me to pause my subscription for the foreseeable and she also gave me a link to a dieting tips page. I’m going to start using it again now. Thank you Kristina!

Terrible customer service and poor quality device. Cheap chinese goods not quality Nordic products as advise. Long delivery times and poor quality heavy massager. Not ergonomic at all, heavy to hold and extremely loud. Plug attached which makes device even more awkward to use. I was not sent pads and box without oil so not happy. Advised from day 1 that concerned about poor quality of product. Product not as described so free return should be actioned as per Australian law. Scam. Do not waste your money

Beware this Nordic sculpt is bulky and heavy to hold especially while vibrating.
If you have arthritis or fibromyalgia this unit maybe too difficult for you to grip and hold. It’s a cheap plastic unit with a foam head that you put a Smart Cover over which is fluffy. Cannot see how this would help with toning! I realised this when I opened the box excited to use it for the first time which I could not when I lifted it from its box. Customer service replied quickly but offered me 10% off to keep the unit. That’s ridiculous I paid £79. Return Shipping is to China and to be paid by the customer so with tariff and taxes returning the unit I will be lucky to see £20 back of what I paid. Be careful before ordering, consider it all before paying.
Facebook ads can be misleading costing you in time stress and being left out of pocket in these very difficult times.

Although I won’t be purchasing this item I am grateful for the info Rex send me, he was quick to respond and gave very detailed explanations. I’m sure this item will be great for at home users, I own a professional aesthetics space so for me it’s a no

I did have issues with receiving and the tracking of my order but Erika on the customer service team was quick and very responsive with my concerns. i received my order and happy with just a few uses i see already a difference. cant wait to continue the use and see more results.

My device stopped working straight away got a replacement Rex sorted it out for me thank you

The customer service (especially by Jhon and Erika) has been great.
They have replied and corrected the shipment just wonderfully!

Very quick efficient customer service responses, solved my query easily and very helpful . Product is great too... Thank you Jhon very pleasant to deal with.
Thank you

The customer service was very swift and especially Jhon was very helpful in regards to the updates about my order😊

The machine itself is incredible… used it around 5-6 times I week on my stomach & bum and honestly i really didn’t expect the results I got in just 3weeks. However, I think the machine over heated which then stopped working. This was very unfortunate for me as I was preparing for a holiday. But the customer service I received was second to none! Was replied to almost instantly and had a replacement sent out as soon as possible, even updated me every step of the way regarding delivery and where my product was for me to collect. This is very rare with online shopping and I am so grateful for their help. Thank you very much Jhon! You have been amazing. Keep up the good work x

Thanks Jhon. He helped me out massively. I felt heard and well looked after. I will be ordering again for sure.

Jhon. You’re a star. Fran