Nova Forex Bewertungen 130

Antwort von Nova Forex

28. Jan. 2025

Hello Filip,

I’m sorry to hear about your ongoing frustrations. We understand it’s been a challenging few months, and I appreciate you taking the time to share your experience in detail.

Multiple Broker Disruptions & Migration Delays
Over the past year, Nova has faced multiple broker disruptions—some partners lost licenses, backed out, or ceased supporting prop firms entirely. These events were beyond our control. Unfortunately, that has led to the repeated migrations and delays you’ve mentioned. We recognize that from your perspective, the lack of direct communication about these issues has been extremely frustrating.

Our Role in the Partnership
It’s important to clarify that in our previous arrangement, Nova’s role was limited to marketing and onboarding. We were not responsible for managing accounts, processing payouts, or collecting the fees for purchased accounts on the old platform (DxTrade-EightCap). All operational aspects, including migrations and refunds, fell under the broker’s responsibility—an arrangement spelled out in the original agreement.

Refund Requests & Account Access
If you strongly believe a refund is necessary, we advise you to escalate your request directly with the previous provider, which handled both the collection of your purchase fees and the management of your funded account. You can contact them at:
helpdesk@nova-funding.com

As you noted, they have not fulfilled their commitments. We empathize with your situation; however, the responsibility for handling refunds, payouts, and account services on the DxTrade-EightCap platform lies with them.

Our Current Efforts
While Nova was not managing the previous platform, we have continued doing everything possible to find solutions for traders impacted by these broker issues. We recognize your frustration at not having access to your funded account—and how deeply disappointing it is when you see new challenges being sold on our upgraded platform. We genuinely regret that the transition from the old broker has taken this long.

The Path Forward
We’ve moved forward with our new in-house platform to avoid any future reliance on external partners who can disrupt operations. This shift is aimed at providing a better experience overall, including direct payouts and clearer policies. We also understand you’re dissatisfied with the new dashboard, and we appreciate feedback on how to improve it.

Next Steps & Contact Information

For a Refund or Further Escalation:

Please direct your request to the ex-partner who processed your payments at helpdesk@nova-funding.com. They collected the fees and oversaw the DxTrade-EightCap accounts.
If You Have Additional Questions for Nova:

Feel free to reach out to our current support team. We will try to provide any information we have, although our ability to act on a previous platform we didn’t manage is limited.
We understand how tired you must feel navigating yet another migration. We truly appreciate your patience and candor, and we wish we could give you a more immediate resolution. Your concerns are valid, and we will continue to do our best to assist within the scope of what we control.

Best regards,

Antwort von Nova Forex

27. Jan. 2025

Hello Gurpreet,

I’m sorry to hear about your frustration, and I would like to understand more about what’s been bothering you. Could you please provide some more context on why you feel this way? It will help us better address the issues you’re experiencing and work towards a resolution.

We genuinely care about your experience, and we want to make things right for you.

Looking forward to your response.

Best regards,

Antwort von Nova Forex

27. Jan. 2025

Dear A B,

Thank you for reaching out and for giving us the opportunity to provide clarity on this matter.

To address your question directly: We have not canceled migration for FXCH accounts entirely, but we have significantly adjusted our approach due to the complexities and challenges involved.

Why the Change?
The migration process has proven to be far more intricate than initially anticipated, with significant operational and financial hurdles. Over the past year, Nova has faced multiple broker disruptions—none of which were our choice. These brokers either lost their licenses, discontinued support for prop firms, or backed out entirely, forcing us to adapt and protect our traders as best as possible.

Unfortunately, these disruptions placed a substantial strain on our resources, making it unfeasible to execute the migration for all accounts at this time. As a result, we’ve had to prioritize risk management and financial recovery before we can scale migrations of original FXCH accounts or other older accounts.

Our Current Approach:

Priority List for Migration: Accounts like yours, which are from the FXCH period and qualify under the original criteria, remain in our system for future migration once the platform is stabilized.
Discount Offer: While waiting for full migration, we’ve extended a 50% discount to help affected traders transition to our new Platform 5, which offers enhanced features and in-house management for better efficiency and reliability.
Gradual Migration Plan: Migration for eligible accounts will happen in phases as we stabilize financially and operationally.
Our Commitment to You:
We deeply regret the frustration and uncertainty this situation has caused. Nova remains dedicated to supporting our traders, and unlike many firms that did not survive similar broker challenges, we are actively working to rebuild trust and stability.

We sincerely appreciate your patience and understanding during this time. If you have further questions or need assistance with your account, please don’t hesitate to reach out.

Thank you for your continued support.

Best regards,

Antwort von Nova Forex

27. Jan. 2025

Dear Ionut,

We’re sorry to hear that you feel this way. At Nova, we are committed to addressing our clients' concerns and ensuring transparency in all our operations. If you have experienced any issues, please provide us with more details so we can investigate and resolve the matter for you as soon as possible.

Your feedback is important to us, and we genuinely want to make things right.

Thank you for reaching out.

Best regards,

Antwort von Nova Forex

22. Jan. 2025

Dear Aljaz,

We understand your frustration and disappointment with the recent situation, and we sincerely apologize for the challenges you’ve faced. We want to address your concerns and provide some context regarding the issues.

The delays and account losses stem from complications with our previous broker, which was responsible for managing funded accounts. Unfortunately, when the broker faced operational challenges, it disrupted our ability to provide the seamless service you deserved. While these issues were beyond our direct control, we take full responsibility for finding solutions to mitigate their impact on our clients.

To help affected clients rejoin Nova, we’re offering a 50% discount as a goodwill gesture—not for profit, but to provide a pathway back into our platform after this inconvenience. Under our new structure, we’ve transitioned to in-house programs and simulated funding, ensuring direct payouts and greater stability moving forward.

We understand how disheartening this situation has been, and we’re actively working to rebuild the trust that has been shaken. Our goal is to provide you with the tools and opportunities you need to succeed, and we are committed to improving every step of the way.

Thank you for taking the time to share your experience. If there’s anything further we can do to assist you, please don’t hesitate to reach out.

Best regards,

Antwort von Nova Forex

21. Jan. 2025

Dear Boban,

We understand your frustration and want to clarify the situation. Accounts that do not meet the criteria for migration are provided with a discount code as a goodwill gesture. While we are not obligated to offer this as per our agreement with the previous provider, we’ve extended this courtesy to help affected clients transition to the new platform.

If you have any additional concerns or believe there’s an error with your account’s eligibility, please contact our support team with your account details, and we’ll be happy to review your case further.

Thank you for your understanding.

Best regards,

Antwort von Nova Forex

21. Jan. 2025

Dear Bea Picou,

We sincerely apologize for the frustration and inconvenience you’ve experienced with the migration process. We understand how critical it is for you to regain access to your accounts, especially since they are in profit.

Our team is actively working on migrating accounts like yours to the new platform, but this process has taken longer than initially anticipated due to the complexity involved and the high volume of accounts requiring migration.

We have escalated your case, including account numbers 80892411 and 80892344, to ensure that it is prioritized. Rest assured, your accounts and profits are secure, and we are committed to resolving this as quickly as possible.

We truly value your patience and understanding during this transition. If you have any further questions or concerns, please don’t hesitate to reach out to our support team. We look forward to addressing this matter and restoring your confidence in our services.

Best regards,

Antwort von Nova Forex

16. Jan. 2025

Dear Gerardo,

Thank you for reaching out and sharing your concerns. We sincerely regret the frustration this situation has caused you. Please allow us to clarify the circumstances surrounding your account and the migration process.

The decision to disable withdrawals back in November and the subsequent management of accounts was made by the previous provider. At that time, Nova was responsible only for marketing and client onboarding, not the operational management or payouts of accounts.

Regarding your specific case, we understand that you initially purchased an FXCH MT4 account in August 2023, which was later transitioned to DXTrade. If your account was acquired under FXCH/Manta’s MetaQuote's MT4/5 platforms, it should have been included in the migration process. If there was any error in the categorization of your account, we encourage you to provide the supporting evidence you mentioned, including any original purchase receipts or communications confirming the account details.

Please rest assured that we are committed to rectifying these issues for affected clients. Your feedback and documentation will assist us in resolving this matter more effectively. If your account is found to meet the criteria for migration, we will take the necessary steps to restore it.

We appreciate your patience during this complex transition and will do our best to resolve this issue promptly. If you require further assistance, please contact us directly at [support email], referencing your account number for expedited handling.

Best regards,

Antwort von Nova Forex

15. Jan. 2025

Dear Glenn,

We apologize for the frustration you’ve experienced and for any inconvenience caused by the migration process. Account migration is a complex procedure, and we understand how delays may affect your trust in our service.

Our team is committed to ensuring that all eligible accounts are migrated successfully. If you believe your account qualifies and you haven’t received access yet, please provide your account details so we can investigate this matter further.

Regarding your $200k account, it’s important to clarify that only accounts meeting the specified migration criteria are eligible. If your account was managed under our previous provider, certain responsibilities, including access restoration, may still fall under their purview.

We are taking steps to streamline our processes and improve communication to prevent issues like this in the future. We appreciate your patience and hope to resolve your concerns soon.

Best regards,

Antwort von Nova Forex

15. Jan. 2025

Dear Trader,

We sincerely apologize for the inconvenience and frustration caused by the delay in the migration process. While we initially estimated that the transition would take 7 business days, unforeseen complexities have extended the timeline.

Please rest assured that we are fully committed to ensuring all eligible accounts are successfully migrated to the new platform. We acknowledge that our communication regarding this matter could have been more consistent, and we are working to improve transparency with our clients.

If you have not received migration instructions yet, we encourage you to contact our support team with your account details so we can provide an update on your specific case. We also recommend keeping an eye on our official channels for further announcements.

We value your trust and are taking all necessary steps to resolve this matter promptly. We appreciate your patience and understanding as we work toward a resolution.

Best regards,

Antwort von Nova Forex

15. Jan. 2025

Dear Wisdom,

Thank you for sharing your concerns. The role of our Trusted Partner is specifically to assist you in reaching the funded stage through their HFT passing service. If you have already received the Funded Account, there is no further need to engage with the Trusted Partner regarding this matter.

Regarding your payout, if you utilized the fastrack code when purchasing, your payout will be processed on demand, provided the account has adhered to all applicable rules and does not require further review. If there are any outstanding issues or delays, please feel free to contact our support team directly for clarification and assistance.

We appreciate your patience and look forward to ensuring your experience with us meets your expectations.

Best regards,

Antwort von Nova Forex

13. Jan. 2025

Dear Darren,

We sincerely apologize for the prolonged delay in processing your payout and for the frustration this has caused. We understand how important timely payouts are and regret that your experience has not met expectations.

We have escalated your issue with our team and will ensure that it receives immediate attention. Please be assured that we are working diligently to resolve this matter as quickly as possible.

Your patience is greatly appreciated, and we are committed to ensuring that such delays are addressed and prevented in the future. If there is any further information we can provide, please do not hesitate to reach out.

Best regards,

Antwort von Nova Forex

13. Jan. 2025

Dear Ruben,

We deeply regret the frustration and disappointment you have experienced in your dealings with Nova Funding and Nova Forex. We want to address your concerns and provide clarification regarding your situation.

Lack of Response and Delayed Payouts
Firstly, we acknowledge the delay in your payout request and the inadequate communication you have described. While we understand your dissatisfaction, it is important to note that payouts originating from Nova Funding accounts, particularly under the previous provider, are not managed directly by Nova Forex. The transition to the new Nova Forex platform marked a shift in operations, with a focus on improving services and addressing issues caused by the prior provider.

Breach of Terms Allegation
The situation you describe stems from complications with the previous provider, which we have been working diligently to resolve. While Nova Forex has assumed responsibility for certain accounts, the migration and resolution processes have been hampered by challenges outside of our control. That said, we have gone beyond our contractual obligations to assist clients by offering significant discounts or facilitating new opportunities on the Nova Forex platform for affected users.

Warning to Current and Future Clients
We are committed to earning and maintaining the trust of our traders. We have made significant strides to enhance our platform, ensure timely payouts, and improve client communication. While we acknowledge past issues, it is not accurate to label Nova Forex as unethical or untrustworthy based solely on experiences tied to legacy operations.

Final Appeal and Next Steps
To resolve your issue, we kindly ask that you contact our team directly at help@nova-forex.com with your account details (Account 255502) and any additional relevant information. We will escalate your case to the appropriate department for further investigation and expedited resolution.

We value your feedback and remain committed to addressing your concerns fairly and transparently. Your patience is greatly appreciated as we work toward rectifying the challenges caused by this transitional period.

Sincerely,

Antwort von Nova Forex

10. Jan. 2025

Dear Junaid,

Thank you for bringing this to our attention. We understand your frustration, and we are here to clarify the situation.

The consistency rule is applied to profitable trades only, and the calculations reflect this. It’s possible there may be a misunderstanding about how the rule works. The threshold for the 25% daily consistency rule is determined by evaluating profitable trades, not overall daily profit or loss.

We recommend you review the detailed calculations in your email alongside your MT5 account records to ensure alignment. If you believe there is a discrepancy, we encourage you to share the MT5 screenshots mentioned so our team can re-review the calculations. Transparency is important to us, and we aim to address any genuine errors promptly.

We apologize if our customer service response did not meet your expectations. Rest assured, we take your concerns seriously and are here to resolve the matter fairly.

Thank you for your patience and understanding.

Best regards,