NRS Healthcare Bewertungen 

Pity that experienced industry engineers apply for your vacancies..and you turn them down within 12 hrs without even an explaination...very poor from NRS.No wonder your company has an incredibly poor reputation all over UK.

SCAM COMPANY

I would award ZERO stars if there was the option.

Why is no-one in authority monitoring these reviews and taking action. This is tax payers money

The worst company I have dealt with during my working life.

Appointments text through on the evening prior to a technicians arrival with a 2 hr time window. How is a disabled person supposed to organise help to arrange for someone to be with them to answer door.

Ive travelled from Bristol to London to be with my mother for todays appointment, which was 14.37 - 16.37, they didnt arrive, I rang the office (28 mins to answer phone) the girl was off hand and then cut my call off. This must be the 6th or 7th time this has happened in less than a year.

A review below mine suggested a documentary should be made along with a full enquiry into this company. I think its a very good idea.

I have read through at least 30 of the reviews and I can only concur with them sentiments expressed. I have been involved customer services for over 35 years and I can honestly say it is the worst example of customer service I have EVER encountered. I can ramble on about the number of times that they have missed appointments and not returned calls. I don’t now how this will ever get changed short of creating a documentary about this criminal activity or AI replacing management team. I am sure that the management are making very good money from the £16M 5 year contract awarded by the London community equipment consortium.
I hope that they are also reading these messages.
I think people should be lobbying this organisation and be questioning their decision. I would love to see the CSAT and CES metrics for this company.
They go way beyond bad customer service!😬
I would also question the 5 star reviews. How can a company have so many 1* and then periodically get all the way up to 5? The reviews don’t even sound genuine!

Awful service

Awful service. How on earth do councils award contracts to companies that behave in such an appalling manner. For a company that deal with the Disabled & Vulnerable you should be ashamed of your self’s I feel sorry for your Staff that work for you as there the ones that get it in the ear while the MD are siting on there Bum doing Jack @@@@. You Can’t delivery all the goods at the same time even through they was all order at the same time it does not matter who you speck to the OT social service the Hospital nobody has a good word to say about your company. Does that not make you a shame Probably not as the money you are getting to offer a s@@@ service, I have no choice but to deal with you as my wife & Dad are both Disabled but I wish I did not have to as you are a disgrace. And has anybody else notice the response from NRS to all there Negative feedback is nearly all the same

This company has won a tender from my local authority (RBKC) to provide equipment to vulnerable people. This can be elderly, disabled, etc. Prior to that we had Mediquip who were much better.
For some reason this cowboy outfit & their workers believe they can treat vulnerable customers with contempt! They have a policy of sending a text at the start of their shift saying ‘we will be with you shortly’. Not for the first time does their version of ‘shortly’ mean not turning up at all or turning up 5+ hours later. The state of the British education system is such, that these numpties don’t know what ‘shortly’ means!. The CEO and I are almost on first name terms as I’ve complained so much, but HE’S NOT LISTENING!!! There is no care afforded to the elderly, disabled or their family carers. I’m going to invoice them as I’ve taken time off work waiting in for these fools. When I called the customer service line, the call handler informed me that the driver wouldn’t be making any more deliveries today. This was at 4:45pm. The text message was sent at 12:59pm!!!

they organise their collection service on the assumption the recipient has a partner or relative who can let them in. I live 200 miles away and have been reliant ono two of my relatives friends, both mid 80s, to go to the house and let NRS in . NRS however give a 2 hour window and my helpers needed a more specific time,. NRS were completely unsympathetic and it took many attempts to get any help at all

I’ve had nothing but issues since May with NRS wheelchair service since they took over from a previous wheelchair service, regarding some parts needed for my wheelchair. I am constantly having to chase them for updates as they never call me back when they say they will & the situation is beyond stressful to the point I am now getting PALS on board to try & help me. I can’t fault the wheelchair technician they sent out twice he has has been great, it’s just a shame they didn’t listen to what he had to say because he suggested it made more sense to have a new wheelchair with it needing so many parts & being over 6 years old. I don’t mind going down the parts route but I do mind being fobbed off every time I call & not being given a timescale. It’s a disgusting way to treat a full time wheelchair user who can’t stand/walk at all & fully relies on a wheelchair which is my lifeline to moving about.

Utter crap. Useless unhelpful and complete rubbish, avoid these charlatans at all costs

I have been in contact with NRS Healthcare for a while now and have to say the serivce I have received in the past 6 months has been absolutely fantastic. A short while ago, a technician attended my relative's property as the chair was broken. Not only did they say it had to be repaired but it was exchanged that same day. I was extremely impressed . Whatever time I call I connect to extremely helpful customer serivces staff in a very short space of time. The service has definitely improved over the past 6 months and I love the text sent by the drivers to advise they are a few stops away from your address. Many thanks NRS

It would be 0 star if the option was available. I have waited in all morning and I waited in yesterday. Yesterday the person turned up 20 mins late. Today only when I called I was told the person is sick and it got rebooked. Who die they rebook with? Because they didn't rebook with me? Did they think the door would magically open just becuase they rebooked with out the occupants availability. Asked to speak to supervisor I'm on hold. I can bet your life I'm just on hold and will remain there no one will pass it to a supervisor! 20 mins no supervisor so I've called again! Disgusting to think NHS hire them for the vulnerable.
I specially told them yesterday that I have a really important appointment ... I missed the appointment becuase I got a message saying they are coming to deliver the much needed equipment.

No one answers the phone at all just music and said they call back if select the call back options but no it never happened ,

Update after my review and email to nrs they phoned and completed my request

Promised to pick up Bed and chair from my house ..Didnt turn up ..Took 2 days off for this .. Tried to ring them waited 20 minutes on 2 occasions then when you get to .."You,re the next caller" ..They cut you off .. Avoid! ... I,m still waiting and cant move on with my life until this stuff is taken away ..Surely there are people out there desperate for these items ... Please if you want to improve this service enroll people for this job at least make sure they actually care ! And don't reply to me with that sad auto babel that you try to show you are concerned

I am currently over an hour in waiting on hold for a customer service agent. I am trying to have the equipment collected that my late husband used and the bed he passed away in removed. The fact that this is a deeply upsetting time the constant reminder of his passing remains in the lounge. This is not the first time that I have sat on hold for over an hour to no avail. I have tried doing the call back option. Shocker. No one called me back!!! Very distressing and disappointing.

Absolutely diabolical service. They shouldn't be allowed to offer services to vulnerable people and those with dementia. Missed appointments, turned up without tools or at wrong time. Poor communication and totally disingenuous. No doubt, they'll ask for my contact details to investigate as happened a few weeks ago, then nothing happens. Councils...please don't use them. It's not fair on your local residents.

Lousy service putting people at risk. My mum was due to have bed rails fitted to her bed as she is risk of falling out of bed. Delivery didn't turn up on Tuesday. Phoned on Wednesday and they apologised and said it would be rescheduled for Thursday. Didn't turn up again. Tracking service doesn't work and customer service is very poor.

Horrendous service from this company. Zero accountability. No customer service.
Don’t turn up.
Tracking service doesn’t work.
Given times for delivery which didn’t happen.
Items arrived once my father was already passed.
Constant chasing.
How this company is continuing to have a contract via the NHS is beyond comprehension.
My next stop is the media and my MP.
Everyone I’ve spoken to has had the same experience.
Currently waiting for a pick up when we were advised at 10.30am we were the next pick up. It’s currently 5.50pm and I doubt they will turn up as we received a messaged saying job completed.
I will be campaigning strongly to prevent another family going through this.

I had an appointment booked for delivery of a clock (why it needs an engineer is beyond me, I could setup the clock in 5minutes, anyway). The booking was for the engineer to arrive between 1pm and 3pm. I received progress updates at 7:28am and two updates at 2:17pm stating the engineer was on his way. The first message at 2:17pm was to say the engineer was a few stops away; the second message at 2:17 was to say the job was completed! However, one arrived despite me waiting in from 12:00 to ensure I didn’t miss the call.
I called the Customer Support Team to be told the product was out of stock and so the engineer couldn’t attend therefore another appointment would be needed.

There are so many questions about the competence of tasking on this job I leave you to draw your own conclusions but 1star is too high for this outfit. Avoid if you can.

We arranged three weeks ago for a bed and other equipment to be picked up. Were given a date in October and got up at 5.00 am and made a two hour journey to be at the property in time for the collection. Was supposed to get a text the night before with a two hour window, no text. Made the journey early in the morning, phoned them on arrival, they promised to come but could not give a window. Tried phoning again three hours later, they were still unable to give a rough idea of arrival time. We have now been waiting at the property for six hours after a 5 am start and no indication if they will be arriving.
We called in the early afternoon and they assured us that the they would be coming today. However, just before 5.00 pm, after we had waited in the flat for 8.5 hours NRS finally called to tell us that they would not be coming. I am lost for words at this thoughtless and uncaring attitude.

Totally unacceptable to leave a venerable person with no Hoist , i contacted the phone number and pressed 2 for emergency on call i did this several times and it kept going to voice mail i had left lots of messages and still no contact from them , i have contacted them this morning and they did not really have an answer to why no one was picking up the emergency phone , This is just totally unacceptable