NRS Healthcare Bewertungen 

Bed finally collected because I persisted with company. I must have totalled hours of call waiting,listening to that jarring guitar music
. The response from the company on trust pilot is tokenism. No attempt to solve problems. Poor management. Shocking , frustrating experience. I suppose they will respond by suggesting you contact trustpilot@nrshealthcare, don't bother it's only an empty gesture.

I phoned them regarding the third failed delivery with no calls to explain why. I was told 'There are no guarantees in life'.
What a way to run a business! My dog has a better attitude 😒

I called to report a fault in the air mattress. Probably one of those faults you can't solve and I would need the unit swapped out. No. An hour later he has diagnosed and repaired the cable and was fitting it back together. Best response ever from anyone I think.

If you have any choice, do not use this company. They are dealing with vulnerable people yet their processes and systems are totally inadequate.

Amusingly, they have responded to the first message asking me to email them directly. Which I had done before writing the review but they ignored.

We purchased a second Atlas turning disc early last month to aid my wife's movement around the house. Unfortunately it developed a fault with a rubber belt or gasket this week. NRS have given really excellent customer service and I had a replacement after 2 days. The Atlas is really good and apart from this incident has had no problems at all. I would recommend this product and NRS to anyone looking for a 360 turning disc.

Contrary to previous appointments where either the technician came very late ( around 19:15 ) or never showed up despite from the call centre confirmation’s that definitely he will show up, while I waited from him the entire day.

Today’s visit went very well

- I got a text saying that the technician will visit me between 14:17 and 16:17.

- When I rang the call centre, the customer service kept me on hold, rang the technician, told me that Cuthber will visit me between 15:00 & 16:00.

- Around 15:30, I got a text saying that the technician is on his way.

- Cuthbert Sullivan ( Tony ) arrived at 15:40.
He did an excellent professional job, inspecting the electrical chair.
He was also kind enough to inspect the medical bed which was not inspected for more than 14 months as the technician never showed up.

Thank you very much Tony for a job well done.

The recliner chair supplied by NRS broke in the recline position with a frail elderly vulnerable person on it. The carers had to physically drag them off the chair. We called NRS who raised an emergency out of hours job for a technician to come out. After several calls trying to get a time as the service user had to remain In bed we were fobbed off by unsympathetic staff that couod only say booking is between 0800-2000 even though the booking was raised the day before.
Finally at 4pm the engineer walked in and out again within 2 mins to say he would refer back to the office. More phone calls made to find out the engineer said they needed a new chair and because it was now too late they couldn't replace till the next day but it is marked as urgent so will be morning delivery.
Roll on day 3 and we have to make more calls to find a delivery time. Still the office staff can't provide a time because there is no time on the system and they can't get hold of the driver. Now afternoon on day 3 and still no delivery time.
How long do they expect this person to be stuck in bed because the staff at NRS no care for the health of their service users. This is an absolute despicable company that needs to be reported for negligence. Is there a professional body like CQC or Health and Safety executive that monitors how dangerous this company is.

Disgusting customer service, my father passed away 3 days ago and the hospital bed that he died in was supposed to be picked up today as i am leaving the country. They came and took everything else apart from the bed. Then i called them and they said they have nothing booked in and we have to wait to next week even though i spoke to them and arranged the delivery myself for today! And all they kept doing was hanging up the phone on me because they are a disgraceful company. AVOID THIS COMPANY AT ALL COSTS.

Collection of a hospital bed scheduled for 12-2 pm yesterday. Despite endless calls, chasing being fobbed off with excuses such as he'll be there shortly, 45 minutes away, you're next, he can be there till 9 pm, etc it was a no show. Until this bed is removed we can't take delivery of a new bed (also by NRS) and other equipment scheduled for Monday and my mum can't be discharged from the hospital. I've called them this morning to see whether it can be resolved for Monday but not confident it will. Extremely frustrated as I have to manage being in hospital to be with mum but also have to go and wait at her place for their technician who may or may not turn up!!!

I have used this company in the past and received excellent service, however
A company in Canterbury have been extremely helpful, they emailed NRS to supply me with a device that would link my TV to my hearing aids, my appointment was on the 10/07/24 I haven't heard anything from NRS, I contacted the company in Canterbury, I was advised to phone NRS, I can't get through on the phone, I have emailed and had no reply, I find this to be very frustrating, I think the "Healthcare" bit should be removed from the name, I don't know who is funding the company, but I will try to find out, if it's the NHS I shall complain, the amount of dissatisfied people here shows an urgent investigation needs to be done, they are only 50 minutes away from me so I think a visit is necessary.
WHY can't I get through to the Aylesford store, why didn't I get an email response? Try ringing them!!
16/08/24 17.41an email has been sent to the address below, thanks.

Following the death of my wife yesterday, i rang NRS to remove the large hospital bed from my living room. Unfortunately, due to being fully booked for collections in this area, then the following Monday being a bank holiday, I was advised that collection could not be made until 2nd September - almost 3 weeks from now (14 July). I advised that I did not want this constant reminder of my wife's death in my front room for such a long period. I was advised that the good lady would attempt to find any earlier collection & would ring back. Whilst waiting for the call I looked at NRS reviews on Trust pilot and, having done so, and read their shocking reviews, had neither faith that I would receive a call back or be offered a earlier collection.
HOWEVER, I did get a call back & was advised that collection would be made next Tuesday 20 August - a considerably more acceptable time frame. So, three cheers for NRS (and hope its a date ! If not, I'll be back!

I had a call from the technician who was on his way to pick up equipment from my mother who passed away 8 months ago and all equipment was returned around that time. There also had not been any call to book the pick up i was just informed that it had been scheduled and that the technician was on the way. This had already been an issue about 6 months ago when the same thing happened and I requested that NRS update their systems to show that mom had passed away and that we didn't have any equipment.

Just one let down after another
Same part delivered over n over which was the wrong part
For the bed
At a cost of 500 pounds each time to the nhs
Nice little earner eh?

Engineer booked to do annual recliner check didn't show up and after chasing making calls they couldn't even get hold of Antonio who was assigned to this job because his phone either engaged or went straight to voicemail. I wrote a complain via NRS website but until today 19th July, no response received. I have therefore submitted another complain today

Good products and exemplary service sorting out a minor issue.

Absolutely hopeless. Engineer turns up unannounced to test equipment. Fails the epilepsy sensor as it does not work. Nearly 2 weeks later and chasing phone calls, promises of calling back fail to happen. Still waiting for corrective action.
Obviously NRS do not care about the service user who needs this essential piece of equipment working.
Will have to complain to council as they unfortunately are wasting our council tax on this company.

My brother in law is stuck in hospital waiting for a bed that was due to be delivered yesterday. My sister waited in all day for the bed that never arrived. Precious time they should be spending together, time they cannot get back, wasted.

Would leave no stars if I could. My mum sadly passed away a few days ago and collection of equipment was arranged for this afternoon but “technician” did not arrive. On calling NRS, after arranged time slot, I was told van full and they wouldn’t be collecting and another date would need to be arranged. I said this was not ideal as hospital bed in lounge. Was then told it would be looked in to and someone would call back. No one called. On ringing again, I was told another “technician” would be coming before 8pm, no one arrived so I called again to be told he was on his way & would be with us soon. Still not arrived so Another phone call after 9pm and we were then told van “broken down”. Why are we having to call to find this out?
So upset at the unprofessional service and extreme lack of communication at this very difficult time.

Firstly my parents had a new phone installed that helps the hard of hearing and visually impaired. They had four items to install but only installed one and gave an excuse for the other three items. They left without saying a word. We still have the 3 items packed in the boxes and not sure what to do with them. The nurse that recommended the items has complained but as yet I’ve not heard back.
Secondly they came to install a bed support rail to make it easier for my mum to get in and out of her bed. They installed the item but didn’t bother to strap the rail around the base of the bed. My mum used it to get out of bed one morning and as she gripped the rail it slid along as she tried to get up, making her fall to the side of the bed.
I can’t understand how NRS are contracted by the NHS.
Every review on Trustpilot is over 90% negative.
I’m just waiting for there generic response of a cyber attack issue.
Can’t get more pathetic than NRS.
Avoid this company by all means.

2 years ago North London Consortium awarded NRS contract for equipment delivery, since, then NRS has provided a despicable service putting people's life at danger. They should have never been awarded the contract.