I ordered a Eurotech Chair from OfficeChairsUSA in late August 2023. The chair was delivered a few days later than the promised 2 day delivery on their web site, but they responded quickly to my phon... Mehr ansehen
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Das sagen Bewerter
Patrick Jamison is excellent at sales, customer service & support. He is knowledgeable about products. He listens to questions and responds with detailed & helpful answers. Thank you for his long-term... Mehr ansehen
Somehow we bought the wrong sized table; Office Chairs recommended replacing the top rather than pay high return fees and delaying our office from having use of this top in the meantime. It was a gre... Mehr ansehen
Working from home I found myself in need of an office chair that would hold up to daily use and my weight. If you find yourself in my shoes you have no doubt found there isn't a lot to choose from. At... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
OfficeChairs USA is the e-commerce arm of Sheehan's Office Interiors. Our company was founded in 1978 and continues to be the leading retailer of quality contract furnishing in Southeastern New England. We are the exclusive Knoll and Kimball dealer for the state of Rhode Island and continue to service on a daily basis some of the largest Fortune 500 companies in the region. Our scope of capabilities are not limited by region for we design, ship and install to all corners of the contiguous 48 states on a regular basis. OfficeChairs USA is a specialty web provider of mid-range value driven office furniture and seating. You will not find products on our site that carry weak warranties or have sub-par build qualities. You can always find a lower priced 'like' product somewhere, but you might not be able to find a better mix of quality office seating and furniture backed up by a truly easy 45 day return policy being sold by people that know what they are doing! Our new Dynamic Pricing metrics assure you that the price you see might be the best price out there. OfficeChairs USA has the good fortune to draw upon the expertise of our contract division in terms of their design talent, product sourcing and expert product knowledge across our mutually shared design and customer service staff. Like our parent company, OfficeChairs USA has the resources to react swiftly to your inquiry and will ship any product within the time frames specified (on each product page) directly to you without any fuss or hassle. From the most simplistic chair to a complex project our team stands ready to assist you. Need a sample of a textile? Need a floor plan looked at? Need a quote? Need to submit a PO? This is what we do every day.
Kontaktinformationen
524 Park Ave, 02871, Portsmouth
- 888-355-4999
- info@officechairsusa.com
- officechairsusa.com
Unsatisfactory Buying Experience
The chair was delivered on July 31,2022 with, what has been determined to be an incorrect H Frame. I have had to send pictures of the parts received and 2 subsequent requests for measurement of the frame and measurements of the seat cushion and seat back and am still waiting to receive the correct parts.
This has not been a very unsatisfactory buying experience.
4. August 2022
Antwort von OfficeChairs USA
Ron good afternoon. Apologies about your Hip Chair frame being built incorrectly. Records show that there was some back and forth with the factory for they wanted to make sure that all was lined up for a successful parts or replacement frame delivery. Sorry that this took some time.
After reviewing our internal notes, I see that your frame is 'en-route' with FedEx Ground and will deliver to you tomorrow August 5th. Should you encounter and challenges building this chair out, please call any of us directly at 888-355-4999.
Thank you Ron for hanging in there with us!
Best,
David Spets
Managing Director of E-commerce
Sent the wrong desk size
Sent the wrong desk size, correct one is on back order. Customer service has been great, but measuring on results, I still don't have a desk that works for my needs. If ordered from amazon, I would be up and running 3 weeks ago, now waiting another month for back order top to come in.
3. August 2022
Antwort von OfficeChairs USA
Good afternoon Brad. We truly apologize that the wrong size top was sent to you for your AMQ standing desk. As you know, we have asked that the larger size be sent as quickly as possible but the top is bogged down due to some supply chain constraints having to do with laminate suppliers.
We did suggest that you start to use your desk with the smaller top until the correct size arrives. Switching out the top is quite simple. If you have any questions relating to this be sure to reach-out!
We do appreciate the fact that you chose us over Amazon. We certainly sell a much higher grade of commercial desking. Likely the big A would have been faster in this case but should you have questions and possible future warranty issues, I assure you that you have made a better choice with our company. Our specialty is commercial grade furniture and when there are questions or concerns we are a phone call or chat away.
Thank you very much for your patience Brad and please call with any lingering questions or concerns.
Best,
David Spets
Managing Director of E-commerce
Wonderful sevice
Tyler Hookanson helped me with my purchase of a HÅG Capisco chair and was a phenomenal asset throughout the whole process. I would highly recommend this company to those looking for guaranteed satisfaction and a personalized experience.
2. August 2022
Bewertung ohne vorherige Einladung
Antwort von OfficeChairs USA
Adam, thank you for pointing out Tyler's great support during your order fulfillment cycle. He's a rare bird in todays world. Good old fashion one on one sales support and a excellent knowledge of the products that we sell. Seems to have worked great for you! As you know Ty is a lover of the Capisco design and even bought a personal chair for his home. You certainly landed in the right spot.
Thank you very much,
David Spets
Managing Director of E-commerce
Great experience
Great experience. I was a little nervous to order online without being able to see or feel the bench I ordered. Good fabric choices. I am very pleased with home my lobby looks now!
1. August 2022
I love the chairs
I love the chairs, but there were no assembly instructions with the drafting chair. Fortunately it was similar to the task chair and I was able to figure out how to put it together. Packaging leaves a lot to be desired, but nothing other than the box was damaged.
29. Juli 2022
Antwort von OfficeChairs USA
Pam, thanks for sharing this detail. Have been working with Office Master to do a better job of including both assembly and operational instructions in each box. Getting there but not quite over the goal line.
Carton condition is an ongoing challenge as all of our carriers, UPS and FedEx included, are operating with marginal resources. An overabundance of freight, paired with a shortage of drivers and dock workers, spin off havoc and banged up boxes. Fortunately our seating is very resilient to damage despite the rough handling. Given the 100's of chairs that we ship everyday, damages and such are fractional.
Thank you for understanding and super happy that the chairs are working out for you.
Best,
David Spets
Managing Director of E-commerce
Office Chair USA has been amazing
Office Chair USA has been amazing! Everyone I've dealt with has been a literal gem. 10/10 would recommend
25. Juli 2022
We received our chairs today
We received our chairs today! They are solid, well-built chairs and they look beautiful. This is the first time we have ordered from OfficeChairs, we found they can be trusted for quality, their prices are fair and their customer service is exceptional.
18. Juli 2022
Antwort von OfficeChairs USA
Aw, such kind words Belinda, thank you! We try our very best. Truly appreciate your business support and partnership.
Best,
David Spets
Managing Director of E-commerce
Excellent service from start to finish
Excellent service from start to finish! I had help with shopping with a representative to pick out the perfect cushion fabric appropriate for our veterinarinary hospital, timely responses to any questions I had regarding shipping and arrival, attentiveness to concerns regarding any issues and pleasant and knowledgable team member support the entire process.
18. Juli 2022
Love my chair
While there was a glitch in my delivery, OfficeChairs USA immediately found out the problem and it was resolved immediately. I love my chair. I was nervous about the assembly but it is so well made that it was easily put together.
18. Juli 2022
I was sent a default part the right arm…
I was sent a default part the right arm rest needed to be replaced. I called the parts department and the first person I spoke to was super rude and unhelpful and ended up sending the wrong part. I believe she didn't know what she was doing or talking about. She could use more training in customer service and her overall job. I had to wait a week for the replacement part to arrive by mail. Then wait another week because it turned out to be the wrong component. All in all very dissatisfied with the overall experience given I spent $900+ on a chair.
14. Juli 2022
Antwort von OfficeChairs USA
Andrew good afternoon. Sorry that you encountered this problem with your new Eurotech iOO chair! First, we do not have a formal 'parts' department so I sense that you may have called Eurotech (the importer directly)? We are quite confident that we did not speak to you nor do we show any records or threads having to do with a replacement part less send one out. Furthermore, we only have one lady on our sales team (we are mostly guys) and Bella would have never treated a customer in this fashion.
I will message you privately to further explore what may have taken place but above all else, now that your chair is 100%, we would cherish a fresh review that had to do with the chairs performance and quality so that this could be a benefit to other shoppers as well as our team.
Again reaching out directly to you next. Have a great day.
Best,
David Spets
Managing Director of E-commerce
Patrick Jamison is excellent at sales
Patrick Jamison is excellent at sales, customer service & support. He is knowledgeable about products. He listens to questions and responds with detailed & helpful answers. Thank you for his long-term employment with your company. Patrick is why we’ve made 3 separate purchases, so far!
12. Juli 2022
The packaging was not very good and the…
The packaging was not very good and the bench in the middle sinks in and not as solid as the side ones.
12. Juli 2022
Antwort von OfficeChairs USA
Good morning Maria. Thank you for sharing this detail. We will take this up with Lesro in terms of them being informed of this possible fault in the design. To be frank, we have not heard of this prior? Packaging can appear minimal but having sold millions of dollars of Lesro over the years its rare in fact that the goods ever get dinged or marred as a result of their boxing.
If you are not happy we can discuss a return but then again let's see what the factory has to say.
Thank you.
David Spets
Managing Director of E-commerce
Excellent customer service
I ordered a new office chair and OfficeChairs processed my initial order incorrectly. The first chair I received was not the one I ordered. When I emailed OfficeChairs to get help, they promptly sent UPS to pick up the wrong chair and re-processed my order to get the right chair to me. They also communicated order and shipping updates regularly. I now have my new chair, which I love. We all make mistakes. I really appreciated that OfficeChairs admitted their mistake and immediately remedied the situation. I gave them 5 stars for integrity and excellent customer service.
11. Juli 2022
The chair has a major flaw in the…
The chair has a major flaw in the stitching on the upper corner. I cannot reach anyone will to replace it.
10. Juli 2022
Antwort von OfficeChairs USA
Good morning Cynthia. Sorry that your @Once chair appears to be flawed but this is the 1sy that we are hearing about it!?
I will send you a private message regard replacement. Sorry for the hassle here but it will be fixed!
Thank you very much,
David Spets
Managing Director of E-commerce
Wit High Back WFH Mesh Task Chair
It's a comfortable chair (a bit heavy to put together on my own, but doable). The communication on shipping and tracking was poor and took away from the experience. OfficeChairsUSA didn't provide any shipping and tracking information until I reached out several days after my order was placed. If the website says 2 business days for shipping, I would have appreciated being told it's actually going to take 10 instead of silence and once I contacted them, excuses.
10. Juli 2022
Antwort von OfficeChairs USA
Good morning Alicia. Our records show that we sent an email to you on June 15th with an estimated ship date followed up by FedEx tracking shortly after that. Could be a case of our messages being lodged in your spam. Sorry about what seemed like a gap in communication.
We always encourage our customers both new and old to simply call us. We continue to be the rare e-commerce store that you can call in and speak with real people.
Most importantly hoping that you are enjoying your new SitOnIt chair!
Thank you.
David Spets
Managing Director of E-commerce
Happy customer
Tracking information for my order was not added to my account. I messaged the company and did not receive a response by the time provided. The following day I received a phone call explaining why the tracking was delayed. The order arrived on time and I am very happy with the chair.
6. Juli 2022
Good Experience During the Sale Then Silence Ever Since
The sales person was good during the sales process.. Now, 5 weeks later, I have had no communication and my order was supposed to ship in 20 to 25 business days. By now, I should have received some status on my order and not silence since day 1. I could'nt recommend based on this behavior.
5. Juli 2022
Antwort von OfficeChairs USA
Good morning Mark. Apologies for what seemed like a gap in communication but we had finessed a small order detail with Global regard your leather selection and as you already know this chair is now forecasted to ship out on or before August 1st. Carrier details will be shared at that time.
If our messaging failed to find its way to your inbox we are truly sorry. If you have any further questions please call us directly at 888-355-4999.
Thank you very much.
David Spets
Managing Director of E-commerce.
It’s been a rather stressful and…
It’s been a rather stressful and disappointing experience. I had to wait over 5 weeks to get my chair, and when it finally arrived, I was in shock when I opened the box to what clearly was an used chair, casters with visible tear and wear, dirty and stained sit cover, greasy fingerprints all over the white plastic pieces, not even an instruction manual so it may be missing pieces.
I called a week ago to get return details and I’m still waiting for them. Very frustrating and dissatisfied.
3. Juli 2022
Antwort von OfficeChairs USA
Good morning Aida This is really only a follow up to this mornings call, but despite AMQ Solutions failure to step up here in a timely manner we have issued a Full Refund to your card on file. We are now working with AMQ on the pick up process. AMQ is a Steelcase owned company but we continue to struggle with the seating portion of the line. We have now paused that lineup due to this flareup and another recent issue with a AMQ Bodi chair.
Quite sure that what you experienced was a result of marginal product packaging and rough transit in the hands of FedEx. The White frames on these chairs are very sensitive. 99.99% sure that this chair was not a second or used.
We truly apologize for your troubles here as we continue to arrange the pickup of that Zilo chair.
Thank you very much.
David Spets
Managing Director of E-commerce
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