Buyers beware. I ordered an item of clothing, believing this to be a European clothes company. The item was nothing like the image on the website, the material was very flimsy and it was poorly fi... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Really wish I’d looked at Trustpilot reviews before placing an order with this company. I ordered a pair of sandals which took ages to come. Thought this was a European company but the sandals came fr... Mehr ansehen
The items listed on this website are a scam. PEOPLE DO NIT BUY FROM THIS SITE, items do not reflect what you see. I bought a sandal for my mum, firstly it took way longer to receive the order, second... Mehr ansehen
Excellent customer sevice,reassure me when delivery seem to take longer than I expected. Sandals arrived,and worn immediately extremely comfortable and a heel which gave a little height. Why I give... Mehr ansehen
Keine Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat seine Kunden nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Cheap and Terrible Quality
What a disaster - the website looked legitimate and the pictures and the pricing suggested the quality was good. Nearly a month after ordering I received the garments which were the worst quality imaginable, €75 for cheaply made, horrendous fabric and completely unwearable clothes. I wish i had checked the reviews first. I have requested a full refund but not optimistic given others experience - stay well clear.
What a rip off.
What a rip off.
Ordered sandals...took 3 weeks to arrive. Totally overpriced and when arrived they're cheap nasty and don't fit.
Have emailed them 3 times for their returns policy and refund and they don't reply.
I'm really unhappy and demand my money back in full.
Terrible company
Terrible company
Ordered because the product looked good and good price but very very misleading. I bought runners and they were extremely bad quality and smelled of plastic. Tried to return and like previous reviews, got the run around re shipping and return costs and they said they'd give me a 20% refund. Absolutely disgraceful, will never buy from here again. I should have checked trust pilot first.... I wont make that mistake again.
Avoid – misleading photos, hidden shipping origin & costly returns
I ordered two pairs of shoes from Oliva Mode for £90, but when they arrived (after several weeks) they looked nothing like the photos shown on the website and the quality was very poor.
When I contacted customer service, I was offered a 20% refund to keep the items and told if I did want to return the items then it be at my own risk and expense - but they advised against it they had experienced issues with returned parcels not being received.
Given the items were not as described and of poor quality, it is concerning that I was expected to cover return costs, which is inconsistent with basic UK consumer protections requiring sellers to bear return costs in such cases.
Despite the company being registered in the Netherlands, the items were shipped from China (which is not disclosed on the website). Returns also had to be sent back to China to an address that major couriers like DPD do not even service. I ended up paying nearly £30 via Evri just to return the items.
The entire process has been frustrating and misleading. I would strongly advise against ordering from this website.
I received shoes
I received shoes, paid £54.95. They look absolutely nothing like the photo. They look cheap and smell cheap, don’t waste your money. I have been told that to return the shoes for a full refund I need to send them back to China via tracked postage and won’t be reimbursed for this cost. It will cost me nearly £30 to return them. Disgusting. I will never buy from this company again.
Olivia Mode, don't go there !
Well from now on I will always check TRUSTPILOT!!!
This 'company' is terrible.
1) sizing for uk (at least from my experience) eg. I ordered size 8 sandals for myself, too small for my daughter as a size 6 !!!
2) returns almost impossible and very expensive and no proof that item will be received!!
I was offered a 20% refund and keep shoes (on shoe priced in the £50 plus price bracket)
My first purchase from this 'company'
And my LAST.
I recommend everyone check out Trustpilot before buying from any 'company' that you don't know or trust.
Very small fitting and unable to return
Ordered sandals size 8 (women's), took a while to receive. They arrived and were more like a size 6! I asked to return and was only offered 20% refund,vas they said return would be too expensive. I took the 20%, as knew, that if I pursued it. Would have been a waste of time...very disappointed. PLEASE AVOID!!!!
Bad returns policy
I ordered shoes, they took a while to.arrive. they look nothing like the photo so I went to return. In a nut shell:
To return it is my responsibility to send to China at a cost.of nearly £30. Shoes were £54. No guarantee shoes will arrive because of the war and 9 out of 10 returns dont arrive and this will be at my risk.
Alternative keep the shoes (which I don't want) and receive a 20% refund. I chose this option and then decided to go back to them. I have never heard of a returns option so unreasonable in the UK .
They wont budge and say it is clear on their website. This is an Amsterdam based company and I should have known they dealt with various other companies but how is it my responsibility to return the shoes to China? It is them i am.dealing with.
DONT USE
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