One Utility Bill Bewertungen 

DO NOT USE THIS SERVICE!! I moved into a shared house, this company had already been selected to be our provider. After being in the property 6 months I moved to permanent accommodation.
I checked how to get out of the contract. I contacted the company with a notice period. The two other shared tenants were happy for me to move on and aware they had to pick up my share of the bills once I left. The landlord also let me out of the tenancy contract. I forgot to cancel my DD and the company took the next months payment. I contacted them and they said I was not out the contract. I explained I had done everything they say I need to do on the contract. For a few months they were sending me emails saying I am not out the contract. I have had approximately 7/8 different people respond to my emails. After 2 months they said my landlord had to send them confirmation I was no longer a tenant, which he did. They said he did not have headed company notepaper. I explained he was not a company he just rented one house. They said I had to get the landlord to send a new tenancy agreement for the new tenants. By now I had left the property 3 months, the landlord is someone I know personally and he knows the other 2 tenants personally, he did not do a new contract for them after I left.
I got the 2 tenants to confirm they were aware they had to pick up the bill after I left. Still not good enough.
Six months later after not hearing from them for 2 months they are threatening legal action. I keep telling them I want to make a complaint and I want their complaint procedure sent to me, they never give this me, which is my right.
I am being harassed by them, they have admitted they lost the information from the landlord, which another person said they were not accepting.
They are a different person every time.
This company’s complaint procedure seems to be no existent, do not use.
Having separate utility bills is much easier and I would recommend Octopus for your energy, their customer service is great.

Everything was made so easy . Callum was great 👍

I didn't know that there is a company which has such kind of a package until recommended by the lettings agent. Glad that I have one monthly payment for all the utility bills. The staff over the phone were friendly, warm, personable and professional. They made the process easily and quick.

Its great experience and very patiently answered our queries

I was delayed due to not knowing where to find the gas meter and holidays getting in the way but Callum Johnson was super helpful and made the whole process super stress free and easy

Customer service and set up have been exemplary. Not able to rate how they are when things go wrong but very professional and helpful so far.

I signed up for a capped contract with One Utility Bill (OUB), but their staff incorrectly registered me on an unlimited contract. At the end of the contract, I was charged an additional £220.

When I first contacted them, they insisted that I had signed up for an unlimited contract. I questioned this because, if it really was an unlimited contract, why was I being charged an additional £220 at the end?

After several phone calls, I eventually spoke with Scott, and they finally acknowledged that the issue was caused by an error on their side.

Initially, OUB only wanted to refund the £220. However, I had been carefully tracking my actual gas and electricity usage, so I explained that they should refund the difference between what I had paid for the package and the cost of my actual usage.

I then had to provide them with a detailed calculation of my usage to prove that OUB actually owes me money. That refund is over £1,000.

The most frustrating part? It has been over FOUR MONTHS, and I am still waiting for my refund.

This has involved countless phone calls, calculations, explanations and chasing, all because of an error that OUB themselves eventually admitted was on their end.

If you are considering using One Utility Bill, I strongly recommend avoiding them. You may find yourself spending months fighting to get money back that you are legitimately owed.

Absolutely unacceptable customer service and refund handling. Avoid OUB at all costs.

Morgan help me with the payment after cancellation. Very polite, nice service from her

Literally not had a bad experience with any of the advisors.
We got the £50 cashback offer when we signed up and forgot about it, called up and Victoria D helped us out a lot, she was absolutely lovely and got us sorted within about 2 minutes.
Really great company.

Thanks again Victoria.

Callum was amazing - friendly, professional, and able to get us set-up and our questions answered in a reasonable amount of time. We really are appreciative of the service being available and so helpful with our move.

I spoke to one of the employees yesterday called Andrew about my change date for billing and he was so kind and helpful thoughtful the call.
Thank you Andrew.

Such a great service! We have been using them for 3 months now and went with the unlimited usage for electricity and gas, along with water and internet included. It's helped us so much no having to worry about 4 different providers and being able to just pay once and forget about it. We have a reptile which requires a lot of heating and electricity, and oneutilitybill has allowed us to never worry about using too much. Thank you!

Had a great experience with Jack today. He was kind, friendly, and took his time to explain the best deals available without rushing anything. Even after some network issues, he called me back to make sure everything was sorted real customer service. I’m genuinely happy with the experience and appreciate the effort he put in.

Figuring out utility bills was very overwhelming and confusing however Jack was incredibly helpful explaining all the different terms I didn’t understand and very patient when I asked questions. The customer service was incredible.

I feel more confident about paying for all my utilities with a single bill and appreciate all the help that was given throughout the process.

Spoke to Andrew on chat and he was absolutely brilliant help can't praise him enough

Jacob was super lovely and helpful! He sorted everything for me for a fair price! I would recommend OneUtilityBill to anyone moving!!

From the very start one utility has been amazing any issues they seek to solve with my job I’m unable to call most days so the live chat feature is so helpful and every advisor I have talked to on there has been helpful and so kind

One bills for all utilities

The agent I spoke to Jack was very friendly and explained things clearly to me. Their customer service was top notch