My experience with using boots on line Doctor. Has been very satisfactory and easy to apply and use. And on collection of my prescription I was very impressed with how I was taken into a private room... Mehr ansehen
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Das sagen Bewerter
Pros. Very easy to navigate website. Quick decision and availability of prescription. Good contact with health professionals. Cons. Not able to receive prescription by post. We live in the outer H... Mehr ansehen
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I had a really good experience with Boots Online Doctor. After having issues with a similar service from another pharmacy where my messages were ignored (I’ve mentioned that in another review), I... Mehr ansehen
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The process of getting an adrenaline pen was very easy and when ordering the pen it was a user friendly system and easy to do. When I hadn’t received any messages about my prescription I went into the... Mehr ansehen
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Unternehmensdetails
- Apotheke
- Online-Apotheke
- Online-Apotheke für verschreibungspflichtige Medikamente
- Gewichtsabnahme-Coaching
Über Boots Online Doctor
Vom Unternehmen geschrieben
Health shouldn’t have to wait. With the Boots Online Doctor, it doesn’t have to. Simply go online at a time that suits you and order prescription treatments and home test kits. With pick up in store or free home delivery for most medicines, it’s healthcare without the hassle.
Kontaktinformationen
Vereinigtes Königreich
- onlinedoctor.boots.com
Convenient care without the hassle
4,4
Hervorragend
4641 Bewertungen
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Effective and helpful
24. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback! We’re really pleased to hear you found the service effective and helpful.
Thank you for using Boots Online Doctor!
Pros and cons
Pros. Very easy to navigate website. Quick decision and availability of prescription. Good contact with health professionals.
Cons. Not able to receive prescription by post. We live in the outer Hebrides. The nearest Boots branch is in Portree, Skye. This requires a two hour ferry trip and 30min drive/bus journey to collect the drugs every month. This takes a whole day and substantial cost, added to the not inconsiderable cost of the prescription
20. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback, Marnie, and for highlighting both your positive experience with the service and the challenges around prescription delivery.
We’re really pleased to hear you found the website easy to navigate and the process quick, with good support from our health professionals.
We’re sorry to hear about the difficulties you’re experiencing with collection in your area. We understand how challenging travel can be for patients in remote locations, and we appreciate how time-consuming and costly this must be. In some rural and island areas, delivery options can be limited due to access constraints, and we recognise the impact this can have.
Your comments are really valuable. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
We're happy our service was quick, clear, and relevant for you. Thank you for your positive feedback; we appreciate it greatly!
Thank you for using Boots Online Doctor!
Antwort von Boots Online Doctor
Thanks for your feedback, Angela. We’re really glad to hear you had a good experience. We appreciate you taking the time to leave a review. Thanks for choosing Boots Online Doctor! 😊
Helpful with good advice
20. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback, Rachel! We’re glad to hear you found the service helpful and the advice useful. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
Thank you for your feedback, Carrie! We’re glad to hear you found the service convenient and easy to use, and we really appreciate your recommendation. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
Thank you for your feedback! We’re glad to hear you were happy with the fast delivery.
Thank you for using Boots Online Doctor!
Good service and reassuring to use…
Good service and reassuring to use boots not a cheaper on line brand where you don’t know what you’re really getting
20. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback. We’re pleased to hear you found the service reassuring and felt confident using our service. Thanks for choosing Boots Online Doctor! 😊
Took much longer than advertised due to…
Took much longer than advertised due to pharmacist that I collected it from not sending an alert or being able to find the medication. Would be cheaper and quicker to use GP
20. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback, and we’re sorry to hear about your experience.
We understand how frustrating it must have been for your prescription to take longer than expected, particularly when there were issues locating the medication at the pharmacy.
In most cases, our stores will send a text notification to confirm when your prescription is ready for collection. However, we are aware that occasionally these messages may not be received due to system issues. We are actively working to improve this so it doesn’t happen going forward.
Thanks for choosing Boots Online Doctor!
Antwort von Boots Online Doctor
Thank you for your kind feedback! We’re really pleased to hear you had a great experience with our service.
Thank you for using Boots Online Doctor!
Antwort von Boots Online Doctor
Thank you for your feedback, Tracey! We’re glad you found the service easy to use and reassuring to speak with real doctors. Thanks for choosing Boots Online Doctor! 😊
Easy service to use
Easy service to use, thorough care and attention. Follow ups and good information provided.
20. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback, Abi. We’re really pleased to hear you had a positive experience using our service and found it helpful throughout. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
Thank you for your feedback, Gabriel! We’re glad to hear the ordering process was quick and hassle-free. Thanks for choosing Boots Online Doctor! 😊
Easy to use great to be able to ask…
Easy to use great to be able to ask questions and get answers
23. April 2026
Antwort von Boots Online Doctor
Thank you for your feedback, Louise! We’re glad you found the service easy to use and that you were able to get the answers you needed. Making information accessible and being there to support your questions is really important to us. Thanks for choosing Boots Online Doctor! 😊
Really pleased with the service …
Really pleased with the service Everything has been swift and organised
Haven’t needed to chase information
Has really helped me with my medical process
20. April 2026
Antwort von Boots Online Doctor
Hi Sally! thank you so much for your kind words. We’re really pleased to hear that you found the process swift, organised, and stress-free. It’s especially rewarding to know we’ve been able to support you during your medical journey without you needing to chase for updates. If there’s ever anything more we can do for you, please don’t hesitate to reach out-we’re always here to help. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
Thank you for your feedback! We’re pleased to hear you found the service easy, fast, and discreet. Thanks for choosing Boots Online Doctor! 😊
Antwort von Boots Online Doctor
Thank you for your feedback! We’re glad to hear you’re happy with the quick responses and timely dispatch of orders. Thanks for choosing Boots Online Doctor! 😊
I like that you have always got someone…
I like that you have always got someone to help with my weight loss journey
22. April 2026
Antwort von Boots Online Doctor
Thank you for your kind feedback! We’re really pleased to hear that you feel supported throughout your weight loss journey. Having someone there to help makes a big difference, and we’re glad to be part of your progress. Thanks for choosing Boots Online Doctor! 😊
Very slow service
A prescription was issued for me via the Online Doctor service on Tuesday afternoon, with a message that it had been sent to me local Boots, who would advise within 24 hours when it was ready to collect. I hadn't heard anything as Wednesday progressed so I called in. I was advised that it was on the list for dispensing either late Wednesday or early Thursday, but more likely the latter. However, he sent a message to ask for it to be ready on Wednesday.
In the end I did not get back to the branch until Thursday mid-morning, but it still wasn't ready. The person advised it was down to be dispensed later that day. However, she said if I could wait 10 minutes she would get it ready now.
With many other online pharmacies, I can order an item and it is sent to my home the next day. Why are Boots Pharmacies, on so many issues, so ploddingly slow?
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Online Doctor
Thank you for taking the time to share your experience,Jeff, and we’re sorry for the delay and inconvenience you encountered when collecting your prescription.
We understand how frustrating it can be when timelines are unclear or slower than expected, especially when you’re used to quicker services elsewhere. That’s not the level of service we aim to provide.
We have requested more details regarding this, so we can better understand what happened and address any issues in the process. This will also help us improve communication and turnaround times going forward.
Thank you again for your feedback - it’s genuinely helpful in helping us improve our service. Thanks for choosing Boots Online Doctor! 😊
Poor consultation process
Photo ID & a selfie is required during consultation. Once you’ve taken your photos, the website degrades the photo quality massively. Selfie photo was accepted (not sure how a proper assessment of the skin could be done using this grainy photo) but the passport photo was rejected by the doctor as too blurry, and there’s absolutely nothing you can do. They won’t accept the photos by email, or even taking the passport into branch isn’t accepted. Extremely frustrating
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Boots Online Doctor
Thank you for your feedback.
We’re sorry to hear about your experience and understand how frustrating this must have been. The photo requirements are in place to ensure patient safety and meet verification standards, but we appreciate that the image quality and upload process did not work as expected in your case.
We’ll share your feedback with the relevant teams to review and improve the process. If you still need support, please contact us via the message centre and we’ll be happy to assist further. Thanks for choosing Boots Online Doctor!
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