I had only had my policy 18months and unfortunately my cat became very poorly. Only Paws made it very simple to claim and either pay the vet directly or reimburse me directly within a few days of the... Mehr ansehen
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Das sagen Bewerter
Do not bother buying this insurance. It was pointless, everything I claimed for wasn't covered, for varying reasons and the illnesses were nothing out of the ordinary and NOT pre-existing. Was also... Mehr ansehen
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Only took out the policy 2 years ago for my aging cat. Was concerned I might end up with a huge bill after she was taken very poorly, however, Only Paws settled my claim and paid the vet directly. Hug... Mehr ansehen
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An unexpected illness took us to the vets, this required putting in a claim I paid the excess to the vet got the invoice and started a claim, it was so simple, straightforward and easy to understand.... Mehr ansehen
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Unternehmensdetails
- Haustierversicherung
- auch in
- Geschäft für Heimtierbedarf
- Tierapotheke
- Tierärztlicher Notdienst
- Versicherungsmakler
- Zoohandlung
Vom Unternehmen geschrieben
Always-there-for-you pet insurance at affordable prices. Made by pet lovers for pet lovers.
Kontaktinformationen
100 Bishopsgate, EC2N 4AG, London, Vereinigtes Königreich
- info@onlypawspetinsurance.co.uk
- onlypawspetinsurance.co.uk
4,4
Hervorragend
441 Bewertungen
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Easy-to-use for the likes of me
28. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Robin,
Thanks so much for the paws-itive feedback! 🐾 We're so glad to hear our quote journey was easy to use, that's exactly what we aim for. We know not everyone loves filling out forms, so we’ve worked hard to keep things simple, clear, and quick.
If there’s ever anything else you need, we’re just an email away at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Pre existing condition
This insurance company will do absolutely anything not to pay your claim,put a claim in for our cat who went for her annual injections to cover her for the cattery that she goes to when we go on holiday.When there the Vet noticed she had lost quite a bit of weight,tests were performed and found she had a problem with her liver.Phoned Only paws to see if we'd be covered for these tests and was told yes we were(even though we'd only been with this insurance company for 1 week,because we'd had insurance with another company for 14 years and proof of payments were given,without ever claiming for her).As soon as we put the claim in(after paying the vets bill of £700 Only Paws turned down our claim because they say she was showing symptoms 6 months before!!!The Vetenarian practice have wrote to them explaining that she has never been treated for this condition before or that there was a need to.We're not Vets so how on earth are we supposed to know when our cat needs treatment without the vets telling us??? Regarding this company I'd avoid at all costs,not worth insuring your pets as they will find any excuse not to pay up!!!😡 Absolute rubbish response from you,a cat or dog can lose weight or vomit anytme for any condition,how can you determine that it was the illness that it's been diagnosed with??
28. Juli 2025
Bewertung ohne vorherige Einladung
Antwort von Only Paws Pet Insurance
Thank you for your feedback. Just to clarify, pet insurance policies typically do not cover pre-existing conditions, which are defined as any signs, symptoms, or medical issues that were present before the start of the policy, even if they had not been formally diagnosed.
In this case, although we appreciate the history of previous insurance cover and the letter provided by your veterinary practice, if there is any indication in the clinical records of symptoms (like weight loss, abnormal blood results or vomiting) prior to the policy starting, this would be classed as a pre-existing condition under the terms of the policy as it was the onset of the condition. If the policyholder would like to discuss this matter further, they’re very welcome to get in touch with us directly at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Very easy to understand and not loads…
Very easy to understand and not loads of paperwork very quick and straightforward
18. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Denise,
Thanks so much for the great feedback! We’re all about keeping things simple and stress-free, so we’re thrilled to hear your experience was quick, clear, and paperwork-light. That’s exactly how pet insurance should be.
The Only Paws Pet Insurance Team
First time registering with Only Paws…
First time registering with Only Paws Pet Insurance and found it so simple and easy. Read the reviews and was very impressed.
14. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Valerie,
Thanks so much for choosing Only Paws and for sharing your lovely feedback! We’re thrilled to hear your first experience was simple and easy, that’s exactly what we aim for. It’s great to know our reviews helped you feel confident in joining the Only Paws family.
If you ever have questions or need a paw with anything, we're just an email away at info@onlypawspetinsurance.co.uk.
Wishing you and your pet all the best on your journey with us!
The Only Paws Pet Insurance Team🐾
simple process to set up pet insurance
simple process to set up pet insurance, clearly set out what's covered and what's not. Hopefully I won't need their services but its peace of mind.
13. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Pete,
Thanks so much for your lovely feedback! We’re glad to hear the setup was simple and that our cover details were clear, peace of mind is exactly what we aim to provide. Hopefully you won’t need us, but we’re always here if you do.
The Only Paws Pet Insurance Team🐾
I highly recommend only paws insurance…
I highly recommend only paws insurance we’ve had a very poorly cat and never had an issue with putting claims in. Always paid out. It’s been pretty straight forward. Thankfully. So thank you only paws.
3. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Annette,
Thank you so much for your kind words — we're really touched. We're so sorry to hear your cat has been unwell, but so glad we've been able to support you through it. Making the claims process straightforward and stress-free is exactly what we're here for, especially when your pet needs you most.
We're sending lots of love to your brave kitty 🐾
The Only Paws Pet Insurance Team 🐾
Dumping Tesco pet Insurance
After trying unsuccessfully to renew my policy with Tesco due to what appears to be problems with their system and failing to actually speak to a person I had a check around and for an extra £23pa I got a much better level of cover. lets hope you live up to my expectations
7. Juli 2025
Antwort von Only Paws Pet Insurance
Hi John,
Thank you for choosing Only Paws and for sharing your experience. We’re so pleased you found a policy with us that offers the level of cover you were looking for. We completely understand how frustrating it can be when things don’t go smoothly elsewhere, and we’re here to make sure you and your pet feel supported every step of the way.
We truly appreciate your trust and we’re committed to living up to — and hopefully exceeding — your expectations! If you ever need anything or have questions about your policy, just drop us a line at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
This was the easiest Pet Insurance…
This was the easiest Pet Insurance Policy I've ever arranged.
Things were so simple and Child could Complete all the Details Required etc.
The Company is extremely Competitive in the Pet Insurance Industry so I would definitely recommend this Company to Family and Friends that have Pets.
5. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Tracy,
Thank you so much for this wonderful review! We’re delighted to hear that arranging your pet insurance was so easy, we work hard to keep things simple and stress-free for pet parents. It means a lot to know you found us competitive and would recommend us to family and friends.
If you ever need anything, we’re always here to help at info@onlypawspetinsurance.co.uk. Give your pet a little extra fuss from us!
The Only Paws Pet Insurance Team 🐾
Antwort von Only Paws Pet Insurance
Hi Spike,
Thank you for your lovely feedback! We’re so happy to hear that your claim was easy to submit and sorted promptly, that’s exactly what we aim for. Supporting you and your pet when it matters most is our top priority.
If you ever need anything else, don’t hesitate to reach out to us at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
GREAT INSURANCE FOR PETS
The Website is easy to use, and my options were explained clearly. The option to change my policy is something I would consider
4. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Janet,
Thank you for sharing your positive experience! We're so pleased to hear that you found the website easy to navigate and the options clearly explained, making things simple and transparent for pet parents is what we’re all about.
It’s great that you’re considering adjusting your policy in future, if you ever want to chat about your cover or explore options, our friendly team is always here to help at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Pet insurance cover - call made
Made a call in relation to my dogs insurance cover
Received a very helpful comprehensive explanation
Great help
2. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Paul,
Thank you for taking the time to leave this lovely feedback. We’re so pleased to hear our team could provide a clear and helpful explanation about your dog’s cover, that’s exactly what we’re here for.
If you ever have more questions or need further support, don’t hesitate to get in touch at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team🐾
Consideration following the death of policyholder
The efficiency with which my request was dealt with (following the death of the policyholder) to ensure continuity of cover, was exemplary. As was the consideration shown to me during the re-assignment of policy process.
3. Juli 2025
Antwort von Only Paws Pet Insurance
Hi John,
Thank you for sharing your kind words at what we know must have been a very difficult time. We’re truly sorry for your loss, and we’re glad we could provide support and ensure the continuity of cover without added stress. Your feedback means a lot to us.
If there’s anything else we can do to help, please don’t hesitate to reach out.
The Only Paws Pet Insurance Team🐾
Great service.
All claims I have put through have been approved and paid promptly.
Great service. Highly recommend.
24. Juni 2025
Antwort von Only Paws Pet Insurance
Hi Rachel,
Thank you so much for your lovely review! We’re thrilled to hear that your claims have been handled promptly and that you’re happy with the service. Supporting you and your pet when you need us most is exactly what we’re here for.
We really appreciate the recommendation it means a lot! 🐾
The Only Paws Pet Insurance Team🐾
All good
All good. Another claim swiftly accepted with the minimum of fuss. Good work OP!
1. Juli 2025
Antwort von Only Paws Pet Insurance
Hi Steve,
Thank you so much for sharing your experience! We’re delighted to hear that your claim was handled swiftly and smoothly, just how we like it. 🐾 Your kind words mean a lot to the team, and we’re always here if you or your pet need us again.
The Only Paws Pet Insurance Team 🐾
Shame I couldn't score this company nil…
Shame I couldn't score this company nil or minus stars. The one time my cat needed treatment, for teeth lesions which my vet says is not an uncommon condition as cats age, I told that because I hadn't selected some obscure add on to my main policy then I wasn't covered. Totally unaware of these add-ons when renewing each year. When trying to claim, also discovered they don't have a phone number after endless searching - you have to email them or complete a form for a call back - needless to say after sending this twice, I wasn't contacted by phone either time as promised, just an email saying my cat's condition not covered - absolutely terrible service, would avoid them at all costs- impression is they will try and resist majority of claims
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Only Paws Pet Insurance
Good morning Rob, thank you for your review. I can see that an agent responded to your query by email and offered to arrange a call if you still wished to speak with someone directly. This process has generally worked well for most of our customers, as it provides a clear written response first. However, I’m sorry to hear it hasn’t met your expectations. Please be assured that it is never our intention to cause any frustration.
The additional boosters are designed to enhance your policy by giving you the flexibility to tailor the cover to your pet’s individual needs. These options are clearly shown during the quote process, where you can also select the policy limits that suit you best.
As a company, we strive to deliver excellent customer service and truly value your feedback. Your comments will be shared with the relevant team for review.
Couldn’t recommend less
Couldn’t recommend less. 9 out 10 claims are discounted, really not worth the premiums you pay this company. It would be far better to put money aside for your pets needs. Years of wasted money and fake assurance.
As the saying goes, you only know how good a company is when you need to claim. Buyers beware
19. Juni 2025
Antwort von Only Paws Pet Insurance
Good Afternoon Charlie.
Thank you for sharing your experience, we’re genuinely sorry to hear that you feel let down. We fully understand how frustrating it is when a claim doesn’t meet your expectations, especially when you’ve trusted us to help care for your pet.
Our team assesses each claim carefully against the terms of your policy to ensure fairness and transparency. That said, we absolutely don’t want you feeling disappointed or unsupported. If you’d like, we’re more than happy to review your claims in detail and clarify any decisions made, just email us at claims@onlypawspetinsurance.co.uk with your policy details.
We appreciate you taking the time to leave feedback.
The Only Paws Pet Insurance Team 🐾
Very quick customer care response
Very quick customer care response. Easy to complete online form.
26. Juni 2025
Antwort von Only Paws Pet Insurance
Hi Suzan,
Thank you for sharing your lovely feedback! We’re so pleased to hear you found our customer success team responsive and the online form easy to complete. Making things simple and stress-free for pet parents is what we’re all about.
If you ever need anything else, we’re here for you at info@onlypawspetinsurance.co.uk.
The Only Paws Pet Insurance Team 🐾
Easy to set up.
I have just requested a quote for cat insurance with Only Paws which was a reasonable price so agreed to take out the policy. I was suprised how quick and easy this was!
25. Juni 2025
Antwort von Only Paws Pet Insurance
Hi Lindsey,
Thanks so much for choosing Only Paws! We're thrilled to hear you found the setup quick and easy, and even happier that your cat is now covered 🐾. Making the process smooth and stress-free is exactly what we aim for.
If you ever have questions or need support, we're just a message away at info@onlypawspetinsurance.co.uk.
Welcome to the Only Paws family!
The Only Paws Pet Insurance Team 🐾
Antwort von Only Paws Pet Insurance
Good Morning Jane.
Thanks for taking the time to leave a review! We’re so glad you found the application process easy to follow, that’s exactly what we aim for. If you ever have any questions or need support down the line, we’re always here to help.
The Only Paws Pet Insurance Team 🐾
Antwort von Only Paws Pet Insurance
Good Morning Susan.
Thank you so much for your lovely review!
We’re delighted to hear that your claims process was handled quickly and that communication was smooth, that’s exactly the kind of experience we aim to deliver. Making things simple and stress-free during claim time is especially important to us.
The Only Paws Pet Insurance Team 🐾
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