Originalfitwear Bewertungen 118

I've ordered multiple times from this company. The quality is fantastic.
I had an issue with one order, which the team went above and beyond to resolve for me.
Will definitely be ordering from these again.

I have no real comments on the quality of the clothing only that the shorts I ordered didn't fit me very well. But note that exchanges and refunds require shipping to Australia at the customer's expense; which in my case was £12 for a pair of shorts. Although this is stated in the Returns Policy it isn't clear at the time of order unless you look for it. A little bit sharp I would say.

I reached out to customer service due to a very minor issue. Not only did they resolve the issue, but they went above and beyond and fully blew away my expectations.

Fantastic Product - Great shorts for Leg Day!

Ordered off the back of other reviews and wasn't disappointed, will definitely be ordering more as they fit to your shape and stretch with you. Quick delivery and kept updated throughout the delivery process. Keep up the good work :-)

I ordered shorts in a size Small and they were a lil’ to big for me. I went thru the exchange process and when I got to the post office, the return shipping from San Diego to Australia was more than what I had paid for the shorts.
I sent a note to customer service, they were so understanding and offered me a reselection at no charge without having to ship the original shorts back.
Thank you Cris and Original Fit Wear for the excellent customer service!
Mark S

Quick and useful responses from customer service. A rarity in the era of AI and outsourced customer service. Products are great quality.

I ordered a couple of shorts from this company. They excellent quality and very nice looking . I got my size measurements wrong but the costumer service was very helpful .
Looking forward to shop more from them in the future .

The quality of the products is very good!
The customer service is very patient and helpful.
For European customers please note the products are shipped from Australia and for returns one have to cover the shipping costs by himself.

This is my second purchase with OriginalFitWear. I love their items. Good prices, quick delivery. I made an error and ordered a wrong item. Their customer team was incredibly helpful and approachable to help me resolve the issue. Will definitely come back!

The items that I received did not fit and the customer service team was more than accommodating in resolving the issue. I appreciate their attention and would recommend them highly.

I ordered wrong size . Team was really helpful with assisting me return my order. Correct order is on the way. Communication good throughout

original fit wear makes a great product! i’ve ordered from them twice and have loved the shorts i’ve gotten. the only reason i didn’t give 5 stars is because of the experiences i’ve had with deliveries. i’m in canada living in an apartment building and unfortunately the delivery company they use, emile, is pretty tough to work with. the first time, my order was “attempted to deliver” but there was no actual attempt to call me or my unit or even let me know that there was an attempt. the second order, they left the package outside the building and it got stolen. BUT the customer service i received from original fit wear was excellent and i got my second order successfully redelivered.

Honestly, This company has been wonderful to me. 1st the products quality is top notch. Ans 2nd the customer service is awesome. They helped me out alot.

Once I ordered my shorts there was a quick response via e-mail. There was also constant communication throughout the whole process from shipment to delivery. In my opinion the merchandise they offer is quality made with many different designs and styles at reasonable costs. Their customer service department is totally about the customer and their satisfaction.
I would definitely order from them again without any hesitation. Thank you.

Customer service is exceptional, quick and effective, product quality is very good. Will certainly be re ordering.

Super fast service and quality items.

The return policy for this company is intentionally vague, difficult to find, and impractical for international buyers. When ordering an item, their 100 Day Perfect Fit Guarantee states “ We make returns easy and stress-free. If your item isn’t the right fit, simply send it back within 100 days—no questions asked. Get 100% refund, size exchange or store credit.” However there is no link to the return policy or process on the order page, nor the sidebar areas - it’s hidden on the Help Menu at the bottom of the screen on a separate page.

After making an order in March, I attempted to initiate a return due to the size measurements on their site being inconsistent with the actual size of the garments.

Their customer service team shared that their return policy requires customers to cover the cost of the return to their Australian warehouse (although my items were sent from New York, USA). US mailing prices would have made this return to over $327. When asking for additional assistance or consideration, I was met with a reiteration of the return policy with no exceptions. The initial cost of shipment to my address was $8.

After more notes back and forth and sharing my concerns for their misrepresented sizing, financially inaccessible return policies marketed to international customers, I received a follow up of store credit for 2 items. After submitting another order, I learned the caveat of this credit did not cover shipping costs.

TL;DR:
Sizing: Incorrectly noted on site
Return Policy: Misadvertised and difficult to locate.
Customer service: At least followed up to concerns but provided subpar solutions.
Actual items: Pretty solid material and comfortable.

I love my new shorts
Perfect fit