OSOME Bewertungen 

The biggest business I ever made is to appoint Osome as my company secretary. I have serious issues with their apps. I can send messages but I cannot reply to any of the customer service officer.

Literally the worst company to do your accounting.

Took 6 months for them to come back to me after the end of my tax year, then telling me I need to pay for an extension so as not to get fined for late tax submission.

Shockingly bad service, can't fathom how they operate internally but it's a mess.

Assel, and the Team, Did a very good job. They support you from the start till the end.

Supportive, reliable, and friendly service.
We've been working with Osome for about a year. They support us with legal and accounting tasks. They consult us when we need them. Osome people are flexible and involved. They do not create obstacles but help us work faster and better. Thank you very much!

They are incompetent and don't know basic financial business.
I had to do everything myself.

- They are even asking me to calculate the product cost while they got all invoices and bills which can be done very easily.

- Having to manually match transactions and invoices myself.
- Lack of thorough checking of payment references and merchant account transactions.

- Time-consuming and frustrating process for the client.

DON'T USE THEM AT ALL AND LOOK FOR ALTERNATIVES EVEN IF YOU DO IT YOURSELF WULD BE BETTER AND SAME EFFORTS WILL DO IT.

Honestly been amazing throughout. They handled everything for me as I have little knowledge in this area.

I closed my business and they were generous and thorough throughout.

Do yourself and your business a favour: do not subscribe! Here you have all the reasons why I am not going to renew my subscription:
- Lack of phone communication, relying only on messages;
- Slow response times to urgent queries;
- Frequent unavailability of assigned accountant;
- Frustration with having to manually match transactions and invoices myself despite having discussed these transactions/invoices with the accountant months before;
- Lack of thorough checking of payment references and merchant account transactions;
- Time-consuming and frustrating process for the client;
- Superficial approach to queries and concerns;
- Although I had paid for my own self-assessment (I wasn't aware this was included in the package) in the months nearing the deadline they did not mention anything about it so I did it myself. I found out it was included weeks later and still not a word from them re this;
- Lack of consideration for client's limited accounting knowledge;
- Feeling of being only partially heard or understood in feedback and inadequate response to feedback from supervisor;
- Having to spend excessive time on tasks that should have been handled by the accountant;
- Partial addressing of feedback in follow-up communications.

Be CAREFUL! This is a scam! They con you into going with their services promising to take care of it all, only for them to ask for more money for services later on (and several times). I asked them to shut down and old company that they managed the accounts for and they gave a fee to handle it all only to then later on ask for a bit more, which I paid and then, they did the same again 3 months later asking for more than £1300. Do NOT use unless you're happy with increasing, hidden, costs!

SCAM! No Response past 3 months. They took the money and no body replies back.
We have filed fraud complaint now .
This company must be shutdown.

Oh the thrill of getting your VAT calculated 90 minutes before you need to pay £99k in tax.
The wonder if having to explain "I don't have unpaid invoices, check again" every quarter.

Be able to argue, that the tax in reality should be £5k, not £25k - and discover that you were indeed RIGHT and the accountants was WRONG.

The accountants querying you why it is that you got a daily payout. Same as every other day.
Not to mention the surprise £3k charge that appears on your account out of nowhere for a period 1.5 years ago.
Welcome to the wonderful world of Osome, where you can experience the THRILL of accounting and truly LIVE ON THE EDGE.

Who says accounting has to be boring?

Add a bit of spice to your life, you never know how many surprise charges and penalties await you!

I am very satisfied with Osome services. Very efficient and professional and all of the Osome assistants are very skilled, kind and helpful. It is great to working with Osome. All of their services are top class.

Thank you Osome.

We set up a company with these guys despite many troubles in communication. Then we found out that they totally abandon you after that. Their customer support is unavailable most of the time, or uses AI/ Chatbots, or staff copy/pasting information from Google when it is available. It isn't just a joke, it's an outright annoyance since you end up with a company created by Osome for which you get no assistance, no guidance, no clarification if they even set it up correctly (we are pretty sure they did not), and now we have the troubling task of shifting the Company Secretary, Accounting & Tax service provider and Nominee Director to another firm. Extremely frustrating.

Have had a great experience with Osome, Steven and the team are very professional and responsive. I would highly recommend.

Shela is as good as always. Everything simplified and can put things to the back of your mind with reassurance Osome streamline everything and help any way they can.

Sometimes Osome app is not working for communication. Kindly update this all the time for better communication.
Thanks

Good service

I received excellent customer service from Osome and will recommend it 100%. Well done.

You will pay for company registration with recommendation for a bank. They will send you to a crappy online bank called Airwallex and Airwallex will waste your time. They lose money so often and deletes your company name as payer so payees can't tell who the money comes from. Osome won't help you with a new bank after you pay. Once they take your money, they are gone. To introduce me to a better bank, they are asking for HKD 1200 or else you go find your own banking solution. Other providers do better. Avoid OSOME and Airwallex at all cost!!!

Very quick solved my question and gide me on right direction

I regret to say that my experience with Osome accounting software has been incredibly frustrating. After paying £1600, I expected a reliable tool, but I've encountered numerous issues.

Performance: The software is laggy and often unresponsive, making simple tasks feel cumbersome and time-consuming.

Customer Support: Interaction is primarily with chatbots that provide generic answers, leaving me feeling ignored. There's a lack of real human support to address my concerns, which adds to the frustration.

Functionality: The app frequently malfunctions, preventing me from accessing essential information or completing tasks.

Overall, Osome has not met my expectations. I feel let down by the service and support I received and hope improvements are made soon. I dont recommend this to anyone!