Guys before you joining this company think twice make sure you do your research,?! Customer service 👎🏻 payment team 👎🏻 communication👎🏻 answering email👎🏻 the only love money and if you behind... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I was served by Abu today at the Streatham branch when collecting my vehicle. I want to say he has excellent patience and demeanour with my situation. I am Deaf and need time when being dealt with. He... Mehr ansehen
Abdullah is very polite and undersndable person. I have visited Otto car for the first time and he helped me every single step with smile and respect. If there was more than 5 star I would give him w... Mehr ansehen
The team at Otto have been amazing. Especially Abu and Abdul. I have been with the company for over 12 years because of guys like them. Always willing to go above and beyond helping with all my querie... Mehr ansehen
Unternehmensdetails
Über Otto Car
Vom Unternehmen geschrieben
Rent 2 Buy +
PCO Car Hire
Part-Exchange
PCO blog
About us
Our hubs
About Otto Car
Otto provides more than a car. We are London’s largest community of PCO drivers.
We have helped more than 20,000 people get on the road and earning since 2015. From renting to owning a PCO car, we're here to help the private hire community.
Otto Car | Join the family
Vom Unternehmen geschrieben
- Otto provides more than a car. We are London’s largest community of PCO drivers.
- Through our popular PCO Car Hire and Rent 2 Buy + schemes, we're helped thousands of private hire drivers in London get on the road. There's no credit check and we have a range of electric and hybrid PCO cars.
No Credit Check
Open to all PCO drivers
Bad credit history? This isn't a problem. Here at Otto Car we're more interested in your present than your past.
Kontaktinformationen
192 Goldhawk Rd, W12 9NS, London, Vereinigtes Königreich
- 02087407444
- info@ottocar.co.uk
- ottocar.co.uk
4,3
Hervorragend
2548 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 75 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Monat
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Amazing experience and very helpful
Amazing experience and very helpful, everyone is very kind and supportive.
14. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave such a positive review. We’re really pleased to hear you had an amazing experience and found the team helpful, kind and supportive throughout.
We appreciate your feedback and look forward to continuing to support you.
Otto cars cost me lost of earnings on…
Otto cars cost me lost of earnings on numerous occasions due to their immobilizers fitted on my vehicle. Batteries run and they have to send recovery to change them, almost 3 hours during a busy business period at the airport, getting jobs but couldn’t accept them because the vehicle wouldn’t move,and I have to end my shift to go pick up my kids from school. Drivers are not allowed to open the fob and change them. I asked for compensation and they said managers will get in touch several times but still nothing. No correspondence at all. If I get stranded in another city, what’s going to happen then hence drivers are not allowed to change batteries on the fob.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating and disruptive this situation must have been.
We would like the opportunity to review the concerns you have raised, including the communication around your request for follow up. Please email our complaints team with as much detail and context as possible so we can fully investigate the matter and look into how we can improve your experience moving forward.
You can contact us at complaints@ottocar.co.uk and a member of the team will review this with you.
Very helpful
Very helpful. Ash helped me select a car that was suitable to my needs and also explained everything in a clear manner.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you found the support helpful and that everything was clearly explained during your visit. We’re glad you were guided in choosing a suitable vehicle for your needs.
We appreciate you taking the time to leave a review.
Ash excellent service and wonderful…
Ash excellent service and wonderful personality.
13. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the service and had a positive experience with the team.
We appreciate you taking the time to leave a review.
Great customer service and Abdullah…
Great customer service and Abdullah shepherds Bush branch was patient and caring about me throughout the all process from the beginning till he provided me with my preferred car so really appreciate him professional help.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you had a positive experience and that you felt well supported throughout the process. It’s great to know everything was handled in a way that met your expectations.
We appreciate you taking the time to leave a review.
The customer service was excellent and…
The customer service was excellent and extremely helpful.
I would highly recommend your company to potential customers.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re pleased to hear you were happy with the service and found the team helpful throughout your experience. It’s great to know you would recommend us.
We really appreciate you taking the time to leave a review.
I visited Ilford branch and was met by…
I visited Ilford branch and was met by Kevin. He was very welcoming and professional. The entire process was smooth and he helped me upload my documents on UBER. A true gentleman. Many thanks.
12. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re pleased to hear your visit to the Ilford hub went smoothly and that the process was handled professionally from start to finish. It’s great to know you felt well supported throughout and that everything was made straightforward for you.
We appreciate you taking the time to leave a review.
Friendly helpful customer service Kafil mirza
Friendly helpful customer service Kafil Mirza
Claims team.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the service provided by our claims team and found the support friendly and helpful.
We appreciate you taking the time to leave a review.
Great service with Ash and Keran
Great service with Ash and Keran, everything went smoothly. The only disappointment was the coffee machine was not working, the weather was mildly cold and it would be appropriate some coffee available. Much appreciated, again great service received from ash and keen.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re really pleased to hear you had a smooth experience and that the service provided was great. We also appreciate your comment regarding the coffee machine and will make sure this is looked into, as we always aim to make our customer experience as comfortable as possible.
Thank you again for taking the time to leave a review.
My experience with Otto Car has caused…
My experience with Otto Car has caused me serious financial stress, emotional distress, and loss of income.
Originally, I was a Weflex customer, and suddenly I started receiving messages and pressure from Otto saying they were now managing the account and demanding payments from me. However, I repeatedly asked them to provide proper paperwork, signed agreements, or legal documents showing the transfer, authority, or any contract between myself and Otto, but nothing clear was ever provided to me.
Despite asking multiple times for proof and documentation, I continued receiving payment demands without proper clarification. This situation made me feel harassed and pressured, especially because I was trying to understand who legally managed the agreement and what authority Otto had regarding my account and vehicle.
I was using the vehicle for work through Uber, and during my dealings with Otto I experienced major issues with communication, account handling, and support. I repeatedly tried to cooperate and requested help, including asking for a payment arrangement because I was facing temporary financial difficulties.
Despite my efforts to communicate, I felt ignored and unsupported. I asked multiple times for a payment plan and clear written information, but responses were delayed or unclear. At one stage, I was told arrangements could be made, including discussions about moving arrears toward the end of the contract, but later this changed.
Another major issue was that my vehicle was remotely blocked while parked on the road. At the time, road works were taking place nearby and I warned Otto that the vehicle needed to be moved or it could receive penalties or be removed. This situation created additional stress and pressure for me.
I also experienced issues relating to Uber permissions/access connected with the vehicle situation, which affected my ability to work and earn money. As a driver relying on daily income, this had a direct impact on my finances, rent, bills, and ability to support myself and my family.
I tried many times to contact Otto by phone and email to resolve matters peacefully and professionally. There were occasions where I felt communication became extremely difficult, and I struggled to get proper support or timely responses.
This entire experience has negatively affected my mental wellbeing and financial stability. I am leaving this review to honestly share my experience and to make others aware of the difficulties I faced during my time dealing with Otto Car.
I still remain willing to resolve matters fairly and professionally if proper communication and support are provided.
* I have emails and communication records regarding payment requests and support discussions.
* I contacted the company multiple times trying to resolve the matter cooperatively.
* The issues affected my ability to work and caused financial hardship.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to share your feedback.
We apologise for the delayed response to your review. Unfortunately, the notification was missed, and we appreciate your patience.
We are sorry to hear about the concerns you have raised and would welcome the opportunity to review the circumstances surrounding your experience in more detail. As we are unable to discuss individual customer accounts on a public forum, we would ask that you contact our Complaints Team at complaints@ottocar.co.uk with your details so we can investigate this further.
Thank you again for bringing this to our attention. We look forward to the opportunity to review your concerns.
Good service Abdull
Good service Abdull, great to see you again bro.
11. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the service and had a positive experience.
We appreciate you taking the time to leave a review.
I have a car from otto
I have a car from otto, would i recommend them? 100% no. They cant phone back, they cant deal with an accident and cant understand plain english. Absolute joke of a company who just want to take your money. STAY AWAY
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
We’re sorry to hear about your experience and appreciate you taking the time to leave feedback.
We would like the opportunity to review what happened and see how we can improve your experience. Please email our complaints team with as much context and detail as possible, including any relevant dates, locations or staff interactions, so we can investigate further.
You can contact us at complaints@ottocar.co.uk and our team will review the matter.
Excellent customer service by Abdullah.
Excellent customer service by Abdullah.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback.
We’re pleased to hear you were happy with the customer service and had a positive experience.
We appreciate you taking the time to leave a review.
The staff members are as always very…
The staff members are as always very helpful and respectful. Many thanks Otto car specially to Kieron and Abdullah.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re pleased to hear that you’ve had a positive experience with our team and found the service helpful and respectful. We appreciate you taking the time to share your comments and your continued support.
I have enjoyed renting from Otto Car…
I have enjoyed renting from Otto Car and have always received thr best service from Abdul. He has always been extremely helpful from day 1.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re pleased to hear you’ve enjoyed your experience with us and that you’ve consistently received good service. It’s great to know the support provided has been helpful from the start.
We really appreciate you taking the time to leave a review.
I came in today to get a rental vehicle…
I came in today to get a rental vehicle and Ash was very helpful and above and beyond to get this sorted for me. I was very happy with the customer service today and recommend him to help you professionally for your vehicle needs
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your great feedback.
We’re really pleased to hear your visit went smoothly and that you were happy with the support provided. It’s good to know the process was handled professionally and that you felt well looked after throughout.
We appreciate you taking the time to leave a review and your recommendation.
Dear Brother Abdullah is wonderful man…
Dear Brother Abdullah is wonderful man he got the best communication skill and he’s excellent in his work.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your kind feedback.
We’re pleased to hear you were happy with the communication and overall service experience. It’s great to know everything was handled in a professional and efficient way.
We really appreciate you taking the time to leave a review.
Smooth easy transaction and car…
Smooth easy transaction and car collection the same day. Simple easy and professional
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your great feedback.
We’re pleased to hear the process was smooth and easy, and that you were able to collect your vehicle the same day. It’s good to know everything felt simple and professional throughout.
We appreciate you taking the time to leave a review and look forward to supporting you again in the future.
Abdullah very professional and helpful
Abdullah very professional and helpful
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for taking the time to leave a review.
We’re really pleased to hear you found the service professional and helpful. Your feedback is appreciated and will be shared with the team.
We look forward to supporting you again in the future.
Today I was greeted by mark at…
Today I was greeted by mark at Shepherd’s Bush and the service was amazing from start to finish. I’m new to Otto and I assure you I’ll be advising my friends to come here.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Otto Car
Thank you for your feedback. We’re really pleased to hear you had an amazing experience from start to finish at our Shepherd’s Bush branch.
We appreciate your kind words and recommendation, and we look forward to welcoming you again in the future.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.